Profile Settings Not Holding
Anyone having issues with profiles not holding when selected on TELUSTV-21T Android Optik TV+ I have a Main profile and one additional. When I turn off box or it goes to sleep and was last viewing on Main it defaults to the second profile when reactivated. It used to hold the last viewed profile. Now in order to get it to accept Main you have to select the other profile then go back to Home and toggle to Settings then reselect Main which is a pain.
Telus Connect App...
The Telus Connect App will not connect to my router to control wifi devices. This is a must have if you have little people in your house. I can see by other threads that this has been talked about for over a year... can anyone enlighten me to a fix other than accessing the router through a DNS number? Thanks for your time.
Received a collections notice for an account closed 2 years ago with a $0 balance
I closed my TELUS account in May 2024 and received a final email confirming that my account balance was $0. Now, almost 2 years later, I received: an email from TELUS saying I have a bill credit due to an overpayment on my home services account, and an email from ACRM Collections claiming I owe money to TELUS. I’m confused about how I can both owe money and have a credit at the same time. What should I do in this situation? Would it make sense to email ARM a screenshot of the TELUS overpayment notice and my final $0 balance email to dispute the debt? Also, nothing related to collections is showing on my credit report yet. Has anyone dealt with something similar?Fire tv Stick HD
Tried the fire stick 4k but doesn't work because its a in house operating system what I found out , can't side load so bought the new fire stick hd wifi 6 , thought what I've read I get Telus TV Plus but I was wrong again because Telus doesn't show up on app store , I get City TV , Bell fibre optic but no Telus . Can someone help or is there another stick other then Amazon I can get for my older tvBack again Exact same issue Again. AGAIN.
Canceled/deleted account more than a month ago, fully paid off, and had a new bill of .. idk i forgot, but had a rep here help me and fixed it, and had a credit(YAY) but then THAT was deleted ... idk why.. and now today (may 13th) I get a NEW bill for 100-105 for unreturned equipment(after being told not to worry about it) so... I would like(ONCE AGAIN) to get this cleared up, and navigating the help from the main site is a nightmare I rather not deal with again(and to be honest, am getting really tired of having to deal with telus over this) The account holder is deceased and I already paid off her bill 3 times with you guys and u keep sending NEW bills, even with service being disabled, no hardware is left(All returned already before we even got to the home) and this is just a new bit of nightmare stacked ontop of all this. Really hope Telus isn't so hard up they keep harassing the dead's estate for nickle and dimes. Please stop it and cancel the bill(AGAIN) - thank you.
PVR Not recording CBS / Colbert and Global News
Our PVR has again stopped recording these scheduled series even though they are set up correctly. They are set up to record First run only and I have verified that even first run are not being recorded. Recently this happened and I deleted all scheduled recordings and then it started working again. Now, a couple of months later they have stopped recording again. I have re-booted / re-set many times. Unplug then wait for a long time and then plug back in. No change. Anyone have any ideas or knowledge of what might be going on?
Boost Wifi7 10G port flashing orange
I recently had 3G internet installed with a new NAH and Boost Wifi7 hub. The hub is connected to the NAH through the 10 Gbps port (or so the installer told me). When I connect by ethernet to the 2.5 Gbps port I am only seeing 1 Gbps speeds. The 10G port on the hub is flashing orange, whereas the 2.5 Gbps and 1 Gbps ports are green. What does the orange flashing mean? Am I not getting full 3G speed to my Wifi hub?
Scam Winback call
My 2 year plan expires near the end of May. I tried to renew at a price similar to my current contract but Telus would not come close so i put in a cancellation. Today I received a call from 833 896 0455, caller id showed Telus [for what thats worth} and the caller knew my name and said they were sorry to see me go and was I interested in a special offer. Sure. He asked me what I was paying before, I said can't you see it on your screen and he said he hadn't pulled it up yet. I asked him to go ahead and pull it up and he immediately hung up. I don't get it, what kind of scam is this, and who's leaking names and phone numbers to them that you immediately start getting calls once you cancel. Whats the end game? Ironically if Telus genuinely called me and offered me 1 gig at $60 per month I would happily accept that deal even though its more than I am currently paying.