Forum Discussion
Connect App doesn't pause
Have been an optik internet customer for a few years, but just tried to use the app for the first time 2 days ago because I want to be able to pause the kids internet at night since it's summer and t...
Just leaving a follow up post for anyone reading this who might also be having the same problem, I got a call from a support rep today as a result of me making this post (thanks for arranging that to the Telus_Support user/group) and the lady told me that she also has this same error on her personal setup at home that she was calling me from. She said they've been making major changes in the backend and working on the app and that I should wait for the app to be updated and if it's still not working in a couple weeks then call back. So yeah, no real solution, I guess this is not working for everyone or at least a lot of people right now? I'm surprised there's not more discussion on here about this...
TELUS_SupportOfficial Support Team
Thanks for the heads-up! Really annoying that there's no immediate fix, but it sounds like a widespread backend issue affecting a lot of people right now. Fingers crossed the next app update clears it up. Keep us posted if it starts working for you!
