Forum Discussion
Connect App doesn't pause
Have been an optik internet customer for a few years, but just tried to use the app for the first time 2 days ago because I want to be able to pause the kids internet at night since it's summer and t...
TELUS_Support
Official Support Team
Official Support TeamHey! That's definitely frustrating. Can we try running through these steps below?
Unplug Smart Hub: Unplug your main modem/hub for a few minutes, then plug it back in.
Factory Reset NAH: Perform a pinhole factory reset on your Network Access Hub if a simple restart fails.
Reset Boosters: Factory reset your Wi-Fi boosters individually if the hub reset does not fix the device list.
Reinstall App: Delete the TELUS Connect app from your phone and download it fresh after resetting your hardware.
