Pure Fiber 5 Gbps Service not running at advertsed speed
I am requesting a technical escalation for my 5 Gbps PureFibre service. Current performance is approximately 2.8 Gbps down and 3.9 Gbps up despite multiple hardware and provisioning changes. Frontline support anf field techs do not have the tools or knowledged to resolve this issue. Test history: • 3 Gbps, Nokia XS-250X-A: 2.1 down / 2.9–3.0 up • 5 Gbps, Nokia, initial profile: 2.5 down / 3.4 up • 5 Gbps, replacement NAH: 2.2 down / 3.0 up • NAH after final profile: 2.4 down / 3.2 up • Nokia after reinstall and final profile: 2.8 down / 3.9 up Optical levels were checked during both installations and reported within range at -14 to -15 dB. All measurements were run directly from a Ubiquiti UDM Pro Max connected to the Nokia ONT or NAH using Cat 6A and a 10 Gbps SFP+ converter. No intermediate devices were in the test path. Network filtering, packet inspection, IDS and IPS were disabled. The repeatable improvement with the Nokia ONT, combined with the continuing download and upload limitations, suggests a provisioning or upstream network issue rather than a basic customer-equipment problem. Please escalate this case to a senior network or provisioning specialist to verify: • The account and circuit are provisioned for the full 5 Gbps service • The correct profile is assigned to the Nokia XS-250X-A • No port, VLAN, traffic-policy or backend rate limit is applied • The serving infrastructure has sufficient capacity • Provider-side testing confirms throughput directly to the ONT I do not want another general field visit that repeats hardware replacement and optical-level testing. The next step should be a review by the team responsible for provisioning and upstream performance. If the 5 Gbps service cannot be delivered at this location, I request an appropriate adjustment to the plan or monthly charge for the remainder of my contract. Thank You.
Disabling UPnp on NH20T hub
My home setup does not include the need for gaming or other activities requiring UPnp to be active. Leaving UPnp open creates a security risk because the protocol requires no authentication. There is no obvious UPnp toggle available when logged in as admin to the NAT interface. Since I'm trying to be proactive in securing my network against external threats, I'd like some guidance on how to disable UPnp which is likely set to active by default.
TELUS TV has a mind of its own
Beyond the fact that TV programming has become mundane and the addition of these ridiculous one show channels are useless, the biggest thing that has me wanting to cancel TELUS TV is that their hardware has a mind of it’s own. The box powers down on its own even after just a few minutes of use. Now it changes to previously viewed channels on its own and today it interrupted my viewing by randomly opening YouTube, unprompted. It can sometimes take several minutes to have the TV turn on or the channel guide to populate. This is on GB Pure Fibre (though I’m paying for that speed I only get 400 up/down). At this point I am ready to cancel and pay the cancellation fee. It’s a huge cost for such horrible service. I can get everything I need from CBC Gem and other apps for a fraction of the cost without having to endure using a faulty product.
Connect to network access hub: external hard drive
I have a external hard drive connected to my router which have all my movies and TV shows on which I can access via samba share on my home network. Telus recently upgraded me to a network access hub and WiFi 7 booster, tried to connect my hard drive to the network access hub via the USB port just like I did before with my old router, and I login into the admin settings for the network access hub and It doesn't see the external hard drive in the samba share settings. Do you know what I'm doing wrong thanks
Questions about Telus Boost access points
I see the following settings on the Easy Mesh page and I'm wondering what they do. These are all enabled at the moment. Role: Auto Legacy Steering: Enabled Disabling legacy steering means that only devices supporting IEEE 802.11k and 802.11v are steered by your TELUS Boost Wi-Fi system to the best connection. Band Steering: Enabled Disabling band steering means that your devices will not be steered by your TELUS Boost Wi-Fi system to the best band (2.4GHz or 5GHz). AP Steering: Enabled Disabling AP steering means that your devices will not be steered by your TELUS Boost Wi-Fi system to the best AP. Do the Boost WiFi 6, Boost Mini 6E, and Boost 7 all have the same features in the admin page? Is there any way to change the transmission power of the antennas? How come under connected devices, none of my TVs, which are connected via WiFi, show the band they're connected to, while my phone, tablet, and laptop do? Are the Smart Device and Guest Networks totally isolated from the main network? I want to connect my IoT devices to the Smart Device Network and guests connect to the Guest Network for security purposes. Is there a reason why the password for the Smart Device Network is unchangeable? Will this be addressed in the future? What is CCMP encryption under the Guest Network? Will WPA3 ever be enabled for this network? Does the Boost 7 support 320MHz bandwidth? Is MLO supported? How often are firmware updates released, and do they automatically update behind the scenes? Are the access points and NAH very secure?IPV6 port forwarding not working
Hello Telus neighbours; For past 4 day's I've been struggling to get IPV6 ports to forward. I'm on Fiber Optic using NH20T, that accepts the setting, however it fails to work. I've reset the NH20T several times and carefully chosen my port, my ipv6 address, to no avail. What am I missing?
Property Damage From Recent Cable Installation
We had Telus workes installing the new cables at our house last week. We noticed that they ruined part of our front yard, not only the grass but small plants and bushes. By that day I was upset, but moved on. Today, we had a rainy afternoon around here. We were away from home, and by the time we got back, our basement was flooded. Water was coming from the basement window. It was caused by the new Telus cable that wasnt dig deep enough, and was left behind with a slope coming down to my basement window. Before then, that area around the window would be completely dry after each rain, since we had a slope in the opposite direction and the plants were protecting it. We had to rebuild the slope to avoid more water coming down during the rain, and it was easy to spot Telus’ new cable. I’d appreciate to hear back from you on what you are going to do to remedy this situation.
