All Charges Paid on Closed Account, Still Contacted by General Credit Services
Hello there, I previously had an internet account with Telus and received an initial email from General Credit Services advising that I had an overdue balance on my account, after it was closed. Upon receiving the initial email, I logged into my profile and paid off the outstanding balance on the closed account. Since paying off all the outstanding charges, I have continued to receive two additional emails from General Credit Services advising that I have an overdue balance, and the latest email advised I only have 7 days from now until they will report the matter to credit bureaus. Can someone from the Telus team help to inform General Credit Services that my now-closed account is in good standing and that they can stop emailing me?
1.5gb fibre upgrade - no new ONT, NAH or WiFi6, I'm speedcapped
Short version - Upgraded to 1.5gb plan. Tech didn't replace Nokia ONT and plugged a Telus WiFi-5 Hub into Ethernet port in wall in other room, no WiFi6 boost. Isn't the Nokia ONT supposed to be replaced with a NAH or newer ONT that has a 10gb port? I'm paying for 1.5gb but all equipment given limits me to 1gb, so I'm losing 1/3 of what I'm paying for. Long version - upgraded from the 150mb plan to the 1.5gb plan. They said my Nokia G-240-G ONT and the T3200 weren't suitable for that speed and needed replacing. Tech was booked to come, never did, some subcontractor eventually did. He brought a Telus WiFi Hub, which is WiFi5, not the WiFi6 or 7 promised. He didn't add a Network Access Hub or replace the Nokia ONT with a newer one with a 10gb wan port, and ports are capped at 1gb for all devices. Speed tests over Ethernet on a bunch of different devices confirmed 940mps was the max because the Nokia ONT and WiFi Hub ports physically cannot exceed that. This feels like a scam and false advertising and I'm really fed up. I think I was supposed to get a new ONT/Network Access Hub and WiFi6 at least, if not 7? I've had very little success calling tech support (they're usually completely clueless) so I was hoping someone here could give me some answers to call them with. Thanks in advance :)
Pure Fiber 5 Gbps Service not running at advertsed speed
I am requesting a technical escalation for my 5 Gbps PureFibre service. Current performance is approximately 2.8 Gbps down and 3.9 Gbps up despite multiple hardware and provisioning changes. Frontline support anf field techs do not have the tools or knowledged to resolve this issue. Test history: • 3 Gbps, Nokia XS-250X-A: 2.1 down / 2.9–3.0 up • 5 Gbps, Nokia, initial profile: 2.5 down / 3.4 up • 5 Gbps, replacement NAH: 2.2 down / 3.0 up • NAH after final profile: 2.4 down / 3.2 up • Nokia after reinstall and final profile: 2.8 down / 3.9 up Optical levels were checked during both installations and reported within range at -14 to -15 dB. All measurements were run directly from a Ubiquiti UDM Pro Max connected to the Nokia ONT or NAH using Cat 6A and a 10 Gbps SFP+ converter. No intermediate devices were in the test path. Network filtering, packet inspection, IDS and IPS were disabled. The repeatable improvement with the Nokia ONT, combined with the continuing download and upload limitations, suggests a provisioning or upstream network issue rather than a basic customer-equipment problem. Please escalate this case to a senior network or provisioning specialist to verify: • The account and circuit are provisioned for the full 5 Gbps service • The correct profile is assigned to the Nokia XS-250X-A • No port, VLAN, traffic-policy or backend rate limit is applied • The serving infrastructure has sufficient capacity • Provider-side testing confirms throughput directly to the ONT I do not want another general field visit that repeats hardware replacement and optical-level testing. The next step should be a review by the team responsible for provisioning and upstream performance. If the 5 Gbps service cannot be delivered at this location, I request an appropriate adjustment to the plan or monthly charge for the remainder of my contract. Thank You.
Disabling UPnp on NH20T hub
My home setup does not include the need for gaming or other activities requiring UPnp to be active. Leaving UPnp open creates a security risk because the protocol requires no authentication. There is no obvious UPnp toggle available when logged in as admin to the NAT interface. Since I'm trying to be proactive in securing my network against external threats, I'd like some guidance on how to disable UPnp which is likely set to active by default.
TELUS TV has a mind of its own
Beyond the fact that TV programming has become mundane and the addition of these ridiculous one show channels are useless, the biggest thing that has me wanting to cancel TELUS TV is that their hardware has a mind of it’s own. The box powers down on its own even after just a few minutes of use. Now it changes to previously viewed channels on its own and today it interrupted my viewing by randomly opening YouTube, unprompted. It can sometimes take several minutes to have the TV turn on or the channel guide to populate. This is on GB Pure Fibre (though I’m paying for that speed I only get 400 up/down). At this point I am ready to cancel and pay the cancellation fee. It’s a huge cost for such horrible service. I can get everything I need from CBC Gem and other apps for a fraction of the cost without having to endure using a faulty product.
Connect to network access hub: external hard drive
I have a external hard drive connected to my router which have all my movies and TV shows on which I can access via samba share on my home network. Telus recently upgraded me to a network access hub and WiFi 7 booster, tried to connect my hard drive to the network access hub via the USB port just like I did before with my old router, and I login into the admin settings for the network access hub and It doesn't see the external hard drive in the samba share settings. Do you know what I'm doing wrong thanks
Questions about Telus Boost access points
I see the following settings on the Easy Mesh page and I'm wondering what they do. These are all enabled at the moment. Role: Auto Legacy Steering: Enabled Disabling legacy steering means that only devices supporting IEEE 802.11k and 802.11v are steered by your TELUS Boost Wi-Fi system to the best connection. Band Steering: Enabled Disabling band steering means that your devices will not be steered by your TELUS Boost Wi-Fi system to the best band (2.4GHz or 5GHz). AP Steering: Enabled Disabling AP steering means that your devices will not be steered by your TELUS Boost Wi-Fi system to the best AP. Do the Boost WiFi 6, Boost Mini 6E, and Boost 7 all have the same features in the admin page? Is there any way to change the transmission power of the antennas? How come under connected devices, none of my TVs, which are connected via WiFi, show the band they're connected to, while my phone, tablet, and laptop do? Are the Smart Device and Guest Networks totally isolated from the main network? I want to connect my IoT devices to the Smart Device Network and guests connect to the Guest Network for security purposes. Is there a reason why the password for the Smart Device Network is unchangeable? Will this be addressed in the future? What is CCMP encryption under the Guest Network? Will WPA3 ever be enabled for this network? Does the Boost 7 support 320MHz bandwidth? Is MLO supported? How often are firmware updates released, and do they automatically update behind the scenes? Are the access points and NAH very secure?
