Device has been locking up once a day, requring a restart.
Went though Support, they want to send a tech out... I seen this in the log though when the internet goes out... 31.12.1969 17:00:30 Current booting firmware version is 2.21.01_build03 31.12.1969 17:00:30 REBOOT REASON is 2 31.12.1969 17:00:30 REBOOT TIMESTAMP is 0 The time resets, and then it says "reboot reason is 2" What is reboot reason 2?
Extreme Packet Loss / Late Packet Issues every few days?
Hi all, Every few days (sometimes multiple times a day), packet loss will go through the roof. This affects things like Facetime, Zoom, and even games and has been extremely inconvenient. A reboot of the router fixes the issue, but only temporarily. I haven't been able to try over ethernet, but the problem definitely happens across multiple devices all at the same time. It also tends to resolve itself a few hours later? See attached images for packet issue examples. Have plenty more... I recently upgraded to the PureFibre X Internet 3G plan from my 1G plan before. Have been with Telus for close to 10 years now and never had issues like this... In the upgrade, technician upgraded me to the new Wifi 7 Router (B30A) from the Telus Wifi Hub Router. He also made some changes to my Fibre Connection outside, I believe. What can be done to fix the issue? What is even the issue? Is this a router problem? A This has been driving me crazy. I've resorted to restarting the router on a daily basis using a timed plug, but even that is not resolving things fully. Thank you in advance... Things I have tried: Disabling the AP Steering, Band Steering, Legacy Steering Getting a replacement B30A Router Changing DNS to 1.1.1.1 on devices$0.00 Account - now $116.58 ARM Claim
I have been sent to collections by Telus for an alleged unpaid balance of $116.58 on my previous internet account (ending November 2025). My payments were set up as per-authorized, after the service was disconnected and my contract ended, resulting in a final bill of $0.00 (screenshot available). Despite this, I received no prior notification—no emails, texts, or calls—regarding any outstanding balance. It wasn’t until a collection agency contacted me that I learned of this supposed debt, which will unfairly damage my credit score. I have spent several hours on the phone with Telus customer service, only to be told that they cannot help me since the account has been transferred to collections. Provided proof of the $0.00 balance to the collection agency, but after all follow-ups, they informed me that Telus has not responded to their inquiries, leaving me stuck with a negative credit report that I cannot correct without Telus's cooperation. I am still a current Telus customer. As a loyal customer since the 1990's, I expect no special treatment, but I also don’t expect Telus to ruin my credit score, waste my time, and cause unnecessary stress. I continue taking all necessary steps to reclaim my rights.
3gb fiber availability
Hello, wondering if anyone has some information when 3gb fiber will be available to us in Fort Saskatchewan, more specifically the West Park, Currant Crescent neighborhood. I see that all surrounding neighborhoods have access to this, and we currently have access to the 1.5gb. Unsure of why we have no access to this when I see old neighborhoods downtown already have access to the 3gb plans. Thank youFibre issues unresolved
Yesterday someone from the head office, I’m guessing, fixed the agreement of our phones. Thanks! Two problems still remain though. 1st We had on both land lines World 60. One is still on, thanks but the second one doesn’t and it could be ok if we can still make free calls just Canada wide. Calling one of the Telus technicians who had his cell based in Chilliwack Bc cost us 30 cents, call from Vancouver! I don’t understand from the agreement if it’s on or not. 2nd problem : tv box doesn’t work in the basement if any of us is using internet; before with the copper 50 no problem. Why having fibre 250 we incur in this issue?. I see in our plan there is a booster wifi. From what we have now there is only the router/modem but no booster anywhere. Did the technician forgot to leave it? Hope someone could help us to find the answers, thanks
Apex Legends/EA Servers Peering Issue - Request for more direct peering/routing
Hi, I have been with Telus on Purefibre Gigabit for over 5 years and every time I grind ranked in Apex Legends I feel like I have been at a disadvantage. Enemies would be skipping frames/teleporting, I would be getting shot around corners, etc. The ping is normally within a reasonable range, but fluctuating a lot - between 19-50 ms on US-West servers. My PC has been wired with ethernet this whole time, so the ping should not be fluctuating this much. I know it is a routing issue on Telus' end, and not the game servers, because I tried playing on the same ranked server the other day using a cellular data tether from my phone - even though the jitter of cellular data was pretty bad, my shots were registering much more consistently and I could actually see the entire trajectory of enemies' movement and gunshots. I ran some traceroutes to easo.ea.com, since Apex is an EA game, while connected to my cellular data, and also while connected to Telus. I noticed extremely different routing; while on cellular data, the traceroute finished quicker and with less hops - no pings were timed-out, other than the "Request timed out" ICMP packets. While on Telus, however, the traceroute took 17 hops, and had to go through 9 different zip.zayo.com hops (some with ping time-outs) to finally reach EA. There definitely is a better routing path that should be available, and better peering. I would like to request for Telus support to optimize my peering/routing to EA servers so I can grind ranked smoothly. I love the game and it pains me greatly when the game spikes in latency when engaged in battle, or even when the kill feed updates. I have screenshots of my traceroutes if needed. Thank you.Poor customer service.
I tried in vane to set up my home voice mail on my acct but was unable to despite standing on my head and giving up my first born. Nothing worked with the online tutorials so I went to the phone call option. I was connected very quickly but I now know that it was more of a sales call than support call. She verified that I had home phone, duh, and said she would help me to get it set up. From that point on she went into sales mode. I do not use Telus mobility because it does not serve Sproat Lake, port alberni. She proceeded to check my home address (not at the lake ) and she confirmed that Telus mobility works at my house, duh. She then checked the lake address I gave and confirmed that telus provides service at the lake. This is not true, I work as a home care RN and we repeatedly have to either drive for service or use their home phone. She argued with me, argue that I was wrong. I told her that I was not switching to Telus mobility and then she proceeded to argue further about how easy the switch was etc. I mentioned that I had phoned for support with my home voicemail and she continued to argue. I told her I would find the support myself. I went on to the Telus site again and found that I don't in fact have voicemail. Why could she not have told me that??? I am on home phone lite. you only get one feature and my feature is call display which I am not going to change with all the spam. I pay $210 for my service and can't even get voicemail. TELUS' support is really just their sales department. Shaw is not looking so bad right now.
192.168.1.254 login.
hello, I am trying to port forward, but the problem is that I cannot access the 192.168.1.254 site as I do not have the admin password for my the access hub. Going into 192.168.1.41 just brings me to my boosters options and I have no way of port forwarding. I am wondering how I am able to find the admin password of the access hub. should I try taking the plastic covering off? Is the password for the access hub hidden inside of it? What other option to retrieve the password do I have?
Fire tv Stick HD
Tried the fire stick 4k but doesn't work because its a in house operating system what I found out , can't side load so bought the new fire stick hd wifi 6 , thought what I've read I get Telus TV Plus but I was wrong again because Telus doesn't show up on app store , I get City TV , Bell fibre optic but no Telus . Can someone help or is there another stick other then Amazon I can get for my older tv
