Port Forwarding Server Issue

Hey All,

I am trying to get Port Forwarding to work on my Technicolor NH20T Modem/Router so I can access Plex. I am able to connect to plex externally but only via a Relay connection. I will list my troubleshooting methods attempted so far below:

• Confirmed Public IP range (My IP falls under 154.x.x.x).
• Modem/router settings are set to TCP 32400 with internal static IP set to plex server.
• Plex has external access enabled and manually forward to 32400.
• Factory reset modem/router and updated setting.
• called Telus which told me port forwarding is only for business accounts (wrong), put my router in bridge mode and then told me they cant help. 

I know this setup should work since I have a friend who has Telus fiber with the same modem and the same settings. When i try to access the port using yougetsignal.com It tells me the port is closed. Short of moving to a different provider I am stuck for troubleshooting methods. Anyone got any recommendations on where to go from here?

Kurt Y