PVR Not recording CBS / Colbert and Global News
Our PVR has again stopped recording these scheduled series even though they are set up correctly. They are set up to record First run only and I have verified that even first run are not being recorded. Recently this happened and I deleted all scheduled recordings and then it started working again. Now, a couple of months later they have stopped recording again. I have re-booted / re-set many times. Unplug then wait for a long time and then plug back in. No change. Anyone have any ideas or knowledge of what might be going on?
Multiple Telus Wifi Boost 7 setup
I got upgraded to new Telus setup with NAH and Wifi Boost 7 booster. Everything is working great except that my 2nd Wifi boost 7 wont work. Its connecting fine and forms a mesh network with the Primary but none of my wireless devices will connect to it. I have tried multiple ways of connecting: Primary-boost and Secondary-boost connected to NAH. Both boost-7 are green and show excellent connectivity and zero issues. Primary-boost connected to NAH and Secondary-boost connected to Primary-boost 2.5G port. Both are green and show excellent connectivity and zero issues. However, none of my laptops, phones, tablets, other IOT devices will connect to the secondary-boost. I called Telus and this is what i am told Telus has upgraded their systems which does not allow them to add a 2nd boost-7 devices for their customers anymore. so if the customer has 2x Telus-Wifi-Boost-7 and even if they form a mesh network and are green, the 2nd one wont work. Customers are now being pushed to use Telus Wifi Plus to get better coverage and pay $10/month for that service. Very disappointed in this. See screenshot of my connectivity below.
Telus Wifi Boost 7 - Can't Change SSID/Password without settings reverting
Hi All, I just upgraded to the 3G XGSPON plan and was provided an NH20A and a Telus Wifi Boost 7. Everything works, but I want to change the SSID and password to my old network so all of my old devices auto connect. I am connecting to it through the web GUI, and whenever I change the SSID and password, it changes and all of my old devices connect. However, if I go back to the web GUI or the Telus Connect app, it shows the default SSID. Any changes I then make in the web GUI reverts the SSID back to the default settings. A power cycle also resets everything back to default settings. If I try and change the SSID/Password in the Telus Connect app, it immediately says "Unable to change Wifi-Name, Please try again". Enabling the Guest network and changing the guest network SSID/Password works and the settings persist. Note that I am using another router on the 10G port and bridging only that port. I want to use the Telus boost 7 purely for IOT devices on the 2.4ghz channel, but I can't even disable 5ghz/6ghz as no settings are being applied. Thanks in advance!
TELUS routing issue to game servers VPN should not be necessary
Hi TELUS, I believe I am experiencing a routing/peering issue on my connection. My local network is stable, but latency to many servers including game servers is higher than what other TELUS users report. Across multiple users on the same ISP I see two routing outcomes: Some users get: ~18 ms Seattle ~33 ms Chicago Others including me get: ~1 ms Edmonton ~5–7 ms Calgary ~56 ms Seattle ~57 ms Chicago ~75 ms Los Angeles ~78 ms Dallas I confirmed this with 2 users on each path, suggesting this may be due to IP pools or upstream routing differences. Using a VPN reduces Seattle latency to ~18 ms, matching the lower latency users. The VPN routes through Zayo, suggesting a better path exists but is not used by default. Traceroutes show TELUS is stable (~1–26 ms), but latency increases by ~30 ms at a Seattle transit hop (e.g. NTT). I have tried basic troubleshooting (rebooting router) with no change. Setup: TELUS fibre, wired Ethernet, TELUS NAT Testing: in-game latency, ping, traceroute Seattle, WA (128.116.115.0/24) → ~56 ms Los Angeles, CA (128.116.116.0/24) → ~75 ms Chicago, IL (128.116.48.0/24, 128.116.84.0/24) → ~56 ms Dallas, TX (128.116.95.0/24) → ~78 ms Ashburn, VA (128.116.102.0/24) → ~74 ms Location: Edmonton, Alberta Here are some images of Traceroutes.
Moved within city - Crazy ping difference
Wondering if anyone else has dealt with this. I recently moved within Edmonton and my average ping to pretty much every game server went up about 40-70ms across the board (Seattle, NYC, etc.). I'm on PureFibre, hardwired in. Testing alongside a friend still at near old address, we take completely different routes to the same servers. My traffic now seems to bounce around inefficiently before actually making its way out. I have traceroutes from both locations showing the paths diverge immediately. I tested ExitLag as a troubleshooting step, and it recovered about 50ms, which seems to confirm the issue is in Telus's routing rather than anything on my end. Has anyone had any luck getting Telus to look into a routing issue like this?Door to door visit
Had a door knock by 3 different people wearing Telus T-Shirts and carrying badges to offer Internet deals. Started talking to one Pempa Tamang. Deal was interesting so I proceeded with conversation - he took my number and texted me details from his number 236-[Mod Edit, removed personal info]. However when I call that number, I get “this call cannot be completed as dialed”. Pempa then called me from 888-[Mod edit, removed personal info] and said it’s a recorded call to proceed with registration. He asked me to text him my drivers license photos - when I said I’m not comfortable he said I could read out the details since it’s a recorded call. I asked him to send me an email from a Telus.com email address to give me the plan details, but he sent it from pe***********[Mod Edit - removed personal info]@gmail.com instead. When I call the 0122 number back, I get a Telus automated response but his unwillingness or inability to send anything from a Telus.com email and the issue with calling his cell made me suspicious. Is this person legitimate? I am attracted by the deal (which isn’t unreasonably cheap so not an obvious scam) but trying to be cautious.
