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CGNAT Removal and Public IP Address Assignment, Is This Still Possible?
Hello and Happy New Year. I recently moved and am now managing my own TELUS Fibre connection directly. I am trying to resume hosting small game servers and other self-hosted services that require inbound IPv4 access.
I have the Technicolor NH20T Network Hub installed and have configured IPv4 port forwarding and firewall rules correctly. However my WAN IPv4 address is 100.84.x.x which appears to indicate CGNAT. As expected inbound IPv4 connections cannot reach my network.
I have contacted TELUS multiple times. One representative confirmed this would require backend provisioning changes and issued a reference number. I later received automated issue resolved messages but no change was applied. A follow-up representative suggested upgrading to a business plan. I clarified that I do not need a static IP or special IPv6 features only a public non-CGNAT IPv4 address. That ticket has now been escalated again to backend provisioning.
My questions are as follows. In 2026 can residential TELUS Fibre customers still be assigned a public IPv4 address to allow inbound IPv4 services and port forwarding, or is a business plan now required? If CGNAT removal is not available on residential accounts is there any supported residential option remaining?
I understand that bridge mode or third-party routers do not bypass CGNAT as this is a WAN provisioning issue. Older threads exist on this topic but many are several months old so I am looking for updated information. Thank you in advance.
Update: While I still have recieved no further communication from Telus, my internet went offline for a few minutes and when it came back, CGNAT was gone! I have been assigned a public IP and can resume my nerdy projects.
I guess that answers my (and hopefully a few of your) questions. Happy networking!
11 Replies
Same thing here I am behind CGNAT and they just say out of scope. I do not know what is happening with Telus. Every time I call them, I am just filled with rage from useless ai to front line support repeating lines fed to them and do not listen. I ask them to speak to TELUS backend provisioning team and they say there is no such a team. I ask to speak to a manager/supervisor and they say a manager will not be able to do anything, I had to insist for like 2 mins straight and they just put me on a long hold. Next time I will have my Chinese friend speak on my behalf since Chinese people in Vancouver get a local support team which is better skilled, and not technicians from overseas (nothing wrong with overseas technicians, but they do not have the same skills, please train them better).
just spoke to a manager named Francis. That guy just like the rest do not listen and does not know what he saying, just repeating words.
After being on hold for an hour (the whole thing from start to finish took about 3 hours talking to Telus) another technician talked to me and after back and forth and some holds, I was told my plan of 150 mbps is not eligible for public ipv4 address and i have to upgrade to at least 500 mbps to get public ipv4 address since they do not offer 300 mbps anymore. I kid you not, talking to those people made my head hurt so much, i almost took a pain killer pill. I think the problem is here in vancouver we are stuck with either Telus or Show/Rogers.
I have been struggling perpetually with front line technical support. Is it possible to still get a public facing ip address from Telus? TELUS_Support
TELUS_SupportOfficial Support Team
blueicing It is handled by our technical support team who will first troubleshoot the issue and engage our backend provisioning team (as mentioned by as Footknight) if the CGNET removal is necessary. What was discussed on the call?
I have called technical support multiple times trying different approaches.
Tried explaining I am hosting a family photo backup solution that needs external access from their phones to my network. This requires a public IP address that a phone can be directed to, to connect to my network. I was told I need a business account as they are trying to sell me a static IP address.
Tried stating that I am behind a CGNAT specifically and asking for a public facing IP address. Technical support has no reference for CGNAT in their database so this was very impossible for them to resolve using those terms.
I have been told that all Telus home internet services for security reasons are now placed behind CGNAT.
I did finally make it to a second level support person (through the first level) and was told that I would require a static IP address which is only available to business customers.
Update: While I still have recieved no further communication from Telus, my internet went offline for a few minutes and when it came back, CGNAT was gone! I have been assigned a public IP and can resume my nerdy projects.
I guess that answers my (and hopefully a few of your) questions. Happy networking!- TELUS_Support
Hey Footknight - That small outage would've been the provisioning team fixing the issue so we're glad to hear your issue is solved!
