My Telus Connect App

Not sure why you were told that, as the Connect app is definitely not going to be 'down for a few months with no access available'. There are currently some intermittent backend syncing issues we've seen for certain users (specifically regarding hardware syncing, device pausing, and profile management) but nothing across the board. What specific issue are you having with the app? Have you tried uninstalling and reinstalling it?

The appointment went fine. However...this Telus Connect App that I was supposed to have downloaded and ready to go for when the tech came wasn't even mandatory, as it was made out to be through the text reminders about my upcoming appointment. I had called support the night before. Impossible to get through to a real person. When I finally went through all the steps to be connected to an agent, the automated thing goes "sorry, our office is closed" *click* 🤦

Anyways ....40 mins waiting for a representative first thing in the morning only to be told that I didn't need the app for the tech visit. I would be able to connect to it after my Internet was up and running. I had to confirm a few times "are you sure?" 😂 He said yes, he was a tech for a year and never had to have a customer connect to an app prior to the visit. You guys might want to check those text reminders that go out for the appointments. What a waste of time and energy