Forum Discussion
Telus TV+ channel guide keeps switching to "all channels"
I'm experiencing an issue with my Telus TV+ channel guide. The filter and sort settings keep reverting to “All channels,” even though I had selected “My favourite channels.”
While the TV is on, the guide correctly shows “My favourite channels” after I select it. However, after turning the TV off and then back on later, the guide has reset to show “All channels.”
I’ve restarted both of my digital boxes, but that didn’t resolve the issue. This has been happening for several days. Is this an issue for anyone else?
8 Replies
I've been experiencing the same issue and already spoken to one Telus customer support person who didn't know anything about it.
TELUS_SupportOfficial Support Team
You can always try the troubleshooting steps above.
- TELUS_Support
There are a few things to try:
- Try refreshing your profile by going to Settings --> Account --> Profiles. Create a test profile, switch to it, set a favourite, and then switch back to your main profile. This forces a rewrite of your user preferences on our servers, which can fix it in some cases.
- Check the app versions by navigating to Settings --> System Information to see if you're on the latest build version or if it says there's a more current one available.
- If you have HDMI-CEC (the feature that turns your TV off when you turn the Optik box off) enabled, try disabling it for a night and then checking it the next day. We've seen rare cases where the TV sends a 'kill signal' to the Optik box too quickly, preventing the box from saving the current UI state (including any guide filters you may have set up) to its memory before it shuts down.
levelclose you can try these things too to see if the help!
Just as an update, I tried the suggestions provided but that did not fix the issue. Hopefully the chanel guide filters are fixed soon. TELUS_Support
- TELUS_Support
Gotcha. Our team is working on a fix and will have it implemented as soon as possible. Appreciate your patience!
Yes, same here. No reply from Telus reps so probably deliberate, e.g. reduced feature to try to upsell other channels.
Telus TV Guide No Longer Saving just My Subscribed Channels Setting | TELUS Neighbourhood
KHRTELUS Team Member
This change was not deliberate to try and sell more channels; it is unfortunately just a bug. The development team is aware and working to resolve.
Good to hear. Glad they are working on it - thanks.
