Forum Discussion
Solved
CGNAT Removal and Public IP Address Assignment, Is This Still Possible?
Hello and Happy New Year. I recently moved and am now managing my own TELUS Fibre connection directly. I am trying to resume hosting small game servers and other self-hosted services that require inb...
Update: While I still have recieved no further communication from Telus, my internet went offline for a few minutes and when it came back, CGNAT was gone! I have been assigned a public IP and can resume my nerdy projects.
I guess that answers my (and hopefully a few of your) questions. Happy networking!
Same thing here I am behind CGNAT and they just say out of scope. I do not know what is happening with Telus. Every time I call them, I am just filled with rage from useless ai to front line support repeating lines fed to them and do not listen. I ask them to speak to TELUS backend provisioning team and they say there is no such a team. I ask to speak to a manager/supervisor and they say a manager will not be able to do anything, I had to insist for like 2 mins straight and they just put me on a long hold. Next time I will have my Chinese friend speak on my behalf since Chinese people in Vancouver get a local support team which is better skilled, and not technicians from overseas (nothing wrong with overseas technicians, but they do not have the same skills, please train them better).
just spoke to a manager named Francis. That guy just like the rest do not listen and does not know what he saying, just repeating words.
After being on hold for an hour (the whole thing from start to finish took about 3 hours talking to Telus) another technician talked to me and after back and forth and some holds, I was told my plan of 150 mbps is not eligible for public ipv4 address and i have to upgrade to at least 500 mbps to get public ipv4 address since they do not offer 300 mbps anymore. I kid you not, talking to those people made my head hurt so much, i almost took a pain killer pill. I think the problem is here in vancouver we are stuck with either Telus or Show/Rogers.
That at least sounds like you got a hold of someone who knew what you were asking! That is great news, even if the policy is not the best. I hope it worked out for you somehow.
I understand but it should not take that much time on the phone to finally get someone to tell me their "policy" and tbh i am not upgrading for 500 mbps just to get public ip
