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Profile Settings Not Holding
Anyone having issues with profiles not holding when selected on TELUSTV-21T Android Optik TV+ I have a Main profile and one additional. When I turn off box or it goes to sleep and was last viewing on Main it defaults to the second profile when reactivated. It used to hold the last viewed profile. Now in order to get it to accept Main you have to select the other profile then go back to Home and toggle to Settings then reselect Main which is a pain.
Telus TV+ channel guide keeps switching to "all channels"
I'm experiencing an issue with my Telus TV+ channel guide. The filter and sort settings keep reverting to “All channels,” even though I had selected “My favourite channels.” While the TV is on, the guide correctly shows “My favourite channels” after I select it. However, after turning the TV off and then back on later, the guide has reset to show “All channels.” I’ve restarted both of my digital boxes, but that didn’t resolve the issue. This has been happening for several days. Is this an issue for anyone else?
Another updated TV box complaint…
So I regrettably updated my TV boxes to the new Android system and what a let down when you have high end TVs and the picture is way worse than the old boxes. On our one cheaper TV you can barely tell but 2 of our better TVs look terrible. It is not cables or anything like that and I messed with the settings but it is really just a cheap Android box that seems to compress the signal so bad it deteriorates. Has anyone tried just streaming the Telus app directly to the TV and not even using the **** boxes they supply?Trouble accessing crave account
Hello, I have been on the phone with telus support for 1 hr and then crave support for 45 min ( then the call got disconnected when they put me on hold ). This forum has helped me in the past. I have Crave as part of my optik tv package. I can access it and the content on my tv just fine. However I cannot access anything on Crave.ca or the app, on my laptop or my android phone. When i go to login with my tv provider, I login with my telus credentials, and then I get a black screen, with a pink bar at the top. There is a red circle with a black exclamation point and that is it. nothing happens, then it loops back to choosing the tv provider. I believe there is a problem with telus communicating to crave that I have an account and access to content. The problem is NOT the following: -not crave.ca website down ( as telus support suggested) -not my brower or VPN( my laptop and phone both have the same problem and vpn is not turned on) -not browsing data ( we cleared the browsing data on chrome, plus also same problem independently happening on my phone ) when the crave support tried to log me into crave.ca through an account we were successful there, then we tried to link the telus account. When we did those steps it failed same as before. That leads me to believe that the link is the problem and that needs to be restablished. The telus support guy said everything on their end looks fine since I can watch it on TV but he is hesistant to reset anything. He blames the crave. Please help ASAP, my father is undergoing chemo radiation and very ill, I want him to be able to watch some crave content to give him some mental stimlation while he sits in bed recovering. I need this fixed fast. thank you SteveNew 2026 Optik TV Box woes
First take on our new Telus Optic TV box. We received our new boxes last week to replace the current 4 that we have. We were told by a friendly tech services rep in the Philippines that everything would be the same or better and that we would still have our recorded programs and I assumed scheduled settings. No such luck. Not only have we lost recordings, but we need to reschedule programs for recording. Accessing the recordings now involves one extra step. Furthermore, there are no menu options for Play, Save, Delete, Series record info, Cancel series, Change settings, series priority, and Delete recordings. The screen is often cluttered with windows of other offerings and options; particularly when the TV is first turned on. Finally figured out to hit the back button to clear the detritus. The Guide no longer shows live video previews of the channels; just a still of the show or channel. The pause, skip, and fast forward modes are quirky. Am I a happy camper? Far from it. Anyone love the new boxes?
Terrible customer service
For all of you that are looking at getting a good customer service from Telus, don’t expect it anytime soon. I’ve had over 15 phone calls trying to get a new service installed at an our new house that we’re moving into May 1st. My first phone call was January 28 to set up all new services and almost 4 hours on the phone. We finally got it all set up, new fibre install on May 1 new install for all services May 4. I thought everything was great until the following week when we first got our new optic boxes sent to us in the email even though I said we weren’t moving in until May 1 and then we found out that the fibre drop was scheduled for February even though I repeatedly told the 1st agent they COULD NOT GET ACCESS UNTIL MAY 1. The outside contractor, Ledcor cancelled that service. I contacted another service agent at Telus and I was told to call back on April 23 and rebook the fibre drop and everything would be great. OK thought it was completed at that point I was mistaken. We got our February bill for our current house and discovered we were now being billed for the new service which hadn’t actually been installed yet. Had to call back and they gave us a credit on the amount of money that we’ve already spent on a service that we have not had installed. Then I got a callback saying because the fibre had to be canceled out May 4 install day was cancelled. 2 hours again on the phone, 3 agents this time before they came up with a solution. Credit our account for the amount of service not being delivered, book fibre install for May 1 and leave our May 4 installation day for services. Great
Multiple Telus Wifi Boost 7 setup
I got upgraded to new Telus setup with NAH and Wifi Boost 7 booster. Everything is working great except that my 2nd Wifi boost 7 wont work. Its connecting fine and forms a mesh network with the Primary but none of my wireless devices will connect to it. I have tried multiple ways of connecting: Primary-boost and Secondary-boost connected to NAH. Both boost-7 are green and show excellent connectivity and zero issues. Primary-boost connected to NAH and Secondary-boost connected to Primary-boost 2.5G port. Both are green and show excellent connectivity and zero issues. However, none of my laptops, phones, tablets, other IOT devices will connect to the secondary-boost. I called Telus and this is what i am told Telus has upgraded their systems which does not allow them to add a 2nd boost-7 devices for their customers anymore. so if the customer has 2x Telus-Wifi-Boost-7 and even if they form a mesh network and are green, the 2nd one wont work. Customers are now being pushed to use Telus Wifi Plus to get better coverage and pay $10/month for that service. Very disappointed in this. See screenshot of my connectivity below.
Request to Review Internet Offer
Hello, About two months ago, a TELUS representative contacted me and offered internet service for around $60/month without requiring a Koodo mobile connection. At the time, I told the representative that I needed some time to think about it before making a decision. Now that I’ve contacted TELUS again to move forward, the lowest offer I’m being quoted is $70/month, which is disappointing considering the previous offer I received. I’m genuinely interested in joining TELUS, especially because of the fibre service quality, but the pricing difference is significant for me. If TELUS is able to honour or match the earlier $60/month offer, I would be ready to switch and sign up right away. I would appreciate it if someone could review this and let me know whether there’s any flexibility available. Thanks!
