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ERR_AGL ACN_3545 trying to log in to Telus TV+ iPad App
I get the login error: ERRAGL ACN3545 when I try to log in to the Telus TV plus iPad Application. According to a search I found this recommendation: To help the support agent understand, ask them specifically to "re-sync the provisioning between the My TELUS portal and the TELUS TV Plus backend. I called Telus support and after about an hour of repeating this the support agent has made a request to have this done - says it will take 24-24 hours to have this done. All other Telus web and mobile applications (My Telus, Telus log in etc) work fine except for this or using the browser to login. As per other recommendations, I changed the password and reinstalled the application but so far nothing. Just waiting to have Telus notify me when they have done the synch. There has to be a better way...11Views0likes2CommentsHow connect 2.4ghz devices to new modem?
We just got a new modem and we have a few devices that are 2.4ghz and won’t connect to the new wifi. I believe there is a way to separate out the 2.4ghz signal on our new 30a modem—does anyone have simple instructions on how to do that?Kbunn18 hours agoJust Moved In12Views0likes0CommentsPurefiber connect SFP directly to Mikrotik Router
Hi, I am trying to connect my Mikrotik router directly by plugging in the SFP directly into the router. I got the PPPoE from the telus whitebox (username: [email protected], password is 6 chars long). VLAN is 40, priority is 0. I also set the MAC to the same value that was on the telus whitebox. I plugged the SFP directly into the mikroik and it shows the link is up. It also shows it is trying to connect using PPPoE. It sends one frame over the VLAN, but doesn't get any response. Without any error other than timeout, this is hard to debug. Any suggestions? Thanks, Bruce72Views0likes5Comments- StephannieM2 days agoNeighbour29Views0likes2Comments
Android box turning my TV off.
I've setup my new Android box and I'm having some issues with the HDMI CEC integration. I'm not always using my android box has i have an android tv and prefer using it for things like Netflix and I also game on console. Unfortunately, HDMI CEC integration won't let me shut off the Telus box without turning my whole TV/soundbar off. I have turned off the HDMI CEC options in the settings in the box.SolvedThyberius2 days agoFriendly Neighbour90Views0likes9CommentsCancelling contract during grace period
My previous 2 year contract recently ended and I was downgraded to month-to-month billing. I have been ignoring nightly marketing calls from Telus for several weeks, but last night I finally gave in. The support person wanted to sell me on a new 2 year contract. I explained that I was not interested, but she was extremely persistent. I regretfully gave in when she assured me that I would have 30 days to change my mind. Well, I realized the next day that I definitely don't want to be locked into another 2-year contract. I phoned support and asked them to cancel the new contract and revert to month-to-month billing. They agreed. However, I noticed in the email I received the previous night that cancellation apparently requires "proof" of notice: "To cancel, you must give notice of cancellation at the address at the bottom of this contract. You must give notice of cancellation by a method that will allow you to prove that you gave notice, including registered mail, fax or by personal delivery." It is not clear to me which mailing address I should be sending my cancellation request via registered mail. I see two different mailing addresses: one is in Toronto and the other is in Vancouver. Can someone please advise? Thanks!Solvednumber1telusfan2 days agoNeighbour56Views0likes4CommentsMoving
I'm about to schedule the transfer of my internet service to another apartment. Should I be present during the "installation"? Meaning, do they go inside the apartment? I'm just very busy and not sure when and how I can be present for that. It's possible that the apartment already has the modem (not sure, but I saw one in a similar building when I was looking for a rent). If it does, do they still need to physically access the apartment? And what do I do with current modem then? Do they come to pick it up eventually by taking an appointment with the landlord?yanadeni2 days agoNeighbour6Views0likes0Comments
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