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Unable to login to pay my bill while traveling
I am traveling outside Canada at the moment, I tried logging in to my account to pay my last bill but I can’t, I tried the login link option, it doesn’t work either just gives me an error saying something went wrong. is there an email for customer service, I don’t want to make a long distance call and be on hold for 1 hour appreciate any help.Strange phone numbers showing up on my TV
When I watch TV, strange phone numbers showing up on it and then vanish. The phone never rings. I think it is picking up other neighbours phone calls. I got a call the other day saying my last name and that I called them. My phone number is suppose to be unlisted. I never called this person so not sure about that. For over 3 years now this has been happening since I moved in, I want it stopped or I'm changing providers. I have been with telus for over 25 years and it's getting worse. Especially trying to talk to someone or get something fixed. Its like pulling hens teeth. You can't get help period.TELUS TV Digital Box Offer
Have not been here for a long while. I recently got this free upgrade offer via email from Telus. Currently have an Optic TV PVR set top box, and one other set top box in the house. The main set has a Yamaha receiver and a sound system. Would it be worthwhile to "upgrade", and am I likely to be opening a can of compatibility worms? Am I correct in that the new system does not store recordings internally but does it to a cloud where it remains available for 90 days, rather than indefinitely? Is the included remote likely to handle the Yamaha receiver switching and sound control? Currently using a Logitec Harmony 650 remote that is just barely working. Any other issues with this new box that I should be aware of before jumping in? https://www.telus.com/en/tv/optik/tvupgrade
Optik PVR not recording
A few months ago my PVR stopped recording scheduled programs. The odd thing is I can see the shows in the schedule but when the time comes it just doesn’t record. There’s 95% space so that’s not the issue. It’s really frustrating I think I’ll be switching providers when my contract is up.
Telus TV+ app login issues iOS and FireTV
Hi, I’ve been struggling to log into the Telus TV+ app from iPhone, Apple TV and FireTV. I’ve researched and tried all troubleshooting methods and I’ve attempted to call Telus Support only to be hung up on. Really hoping someone here (or TELUS) can help me! Thanks.
Accessibility Remote
Is there a remote for optic tv the is easy to ise for elderly, visually impaired and cognitively impaired people living in care facility that is easy to operate independently? The current remote is confusing and has too many options - everything starts on a silent Disney screen and the channel button doesn't get the user out - is there an easier interface to set and stay on power up? Is there a vol/channel/power remote that a partialy sighted cognitively impaired person who can not speak/read can use? Once they are on a channel they can swithc channels and use the volume and turn it off and on... Hoe can it be uncomplicated? Design for universal accessibility.
Poor quality
I just changed over to the optik Android box. The picture quality is absolutly terrible. Its dark, and the HD quality is almost to the point of being standard definition. I have been on the phone 2 times one time was close to 2 hours trying to fix the problem, but no resolution to the problem. Has anyone else have this problem? It's so frustrating that I am looking at going elsewhere when my contract is up in February.Strange Recording Behavior
I just upgraded from my old PVR Telus box to the new Android TV box. I have had this for just over two weeks. Today when I got home from work I went into my recordings and had every eposode from this season of several shows I added. For example I had every episode from this season of Elsbeth (and several from last season) - and the dates went all the way back to to when the epsiode originally aired - it said it recorded episode 1 on October 12th - weeks and weeks before I had my digital box? I cleared out all those, and now tonight it started to record Matlock...twice...at the same time. It said one was being recorded off channel 255, and one had no channel listed. If I look at what is scheduled to be recorded I can see the same thing, but not on all my recordings, only certain ones. On Saturday it is going to record SNL twice at the same time, once it shows the channel 260, and the duplicate had no channel. Any clue why this happening, and how to fix it.
