Featured Categories
Forum Widgets
Recent Discussions
Telus contract!
Telus keeps changing my service agreement contract since Feb 2025. I have had to call in every month because they do not keep my bill accurate. I recently called in due wrong equipment sent to me and then they changed my agreement again! here is the definition of service agreement : A service agreement is a legally binding contract between a service provider and a client that formally outlines the terms and conditions of a business relationship. So when I talked to Tristen in loyalty today he was trying to tell me that my service agreement for my smarthome security is $33 dollars, the 25 in the contract plus the easy payment financing of 7.92. Um excuse me your financing does not get included in the billing price ! or if it is I have been overcharged for the past 3 years! Now I was put on hold..for over 2 hours !! they say I do not make sense!! ggrrrrr!
Alleged debt from 2018 sent directly to Collections General Credit Services
I am so disappointed in Telus. Have been a loyal customer with no payment issues and Telus decided to send my previous home services account to collections. General Credit Services (GCS) informed me that there is an outstanding bill from March 2018. I make pre authorized payments on my account and I am unsure how there would be any balance on my account. I contacted Telus customer service and also spoke to the billing department. I questioned why they did not contact me if there was any outstanding balance and asked for a copy of my bill. They said since the balance is old they are unable to issue the bill where the balance arises. And asked me contact GCS. Agent at GCS said they only collect the balance and any further information can only be obtained from Telus. I am being bounced around with no direction on how I can resolve the issue.Telus Purefibre 3Gbps - Alberta..Bridge mode assigns public IP but routing not working
Hi I am trying to setup bridge mode on NH20A unit. Followed the instructions, factory reset the NH20A and bridge 10G port. The bridge port is connected to a another router. The router DOES get an additional secondary public IP address but this is as far as it goes. I am not able to browse to any site, ping any address and not even ping to the gateway IP of 2nd IP. I confirmed the same behavior with that port connected directly to windows PC. Is there any another config required ? Telus sent a technician which did basically the same thing and they spoke to their backend whose only answer is "Everything is working as per TELUS " and did not fix anything. I am in Edmonton on a 3gbps plan. I really need to make the bridging work !! I am not sure if any VLAN Tagging is required on WAN side to make it work. We only have Telus fibre internet at home. Thanks
Closed Captions on Digital TV Box
I have multiple times opened settings, turned on closed captions, opened display settings and set caption preferences the way I would like: small font, 25% opacity on background. The example shown in settings would be perfect, IF the settings were applied when returning to live TV. Default of large font, white font on opaque black background interferes with decent program viewing. How to get the captions settings as set to apply to live TV? Is this a feature still under development? If so when will this be rolled out? I consider this a high priority for my TV viewing.Loyalty credit errors
Started in May asking if I could get an expired loyalty credit re-instated and have had to call in each month until October because it didn't happen correctly. Each month Telus would charge for cancelling a plan and starting a new one in the middle of a bill period with partial charges for a plan without any discounts. My bill never use to vary and was always $108.75. After calling in May it was monthly $116.65, $132.47,$133.45, & $124.00 all resulting from trying to correct the credit. My contracts will expire June 13 2026. It obviously doesn't pay to call in early to renew as it results in these partial charges without discounts. Does anyone know if you have to call in the day your plan expires or should it be on your billing date the month before? (Assuming I want to continue with telus)Nov2025--Still No Roku TV
New subscription Today (14Nov) to Telus TV+ Unable to Use Telus TV+ on our Roku TVs Please advise high-pressure sales people that Telus TV+ does NOT work with **all Smart TVs** -- we were entirly mislead! Plus it has be another insane run-around to attempt to get any realistic information or to cancel subscription before it shows up on MCard . . . Subscription not even activated. Bizzarre 're-directs' to Fire-stick equivalents or using on Web Browser are entirely inappropriate for disabled user.
missing on demand content - CRAVE - strike back
so on crave itself, it lists 7 seasons of strike back. telus - on demand - channel - crave has season 8 on there only and only 9 episodes of season 8 even though there are 10 episodes per season. so can we add ALL the missing seasons as well as the missing episode, episode 1 from season 8?
