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Access APPLE TV with Optik TV account
Hello A few days ago I signed up for a new plan including Apple TV as a streaming service on Optik TV. How do I activate and use this service? They sent me an activation link by email that goes straight to MyTelus page. Unable to click AppleTV under list of services and despite the FAQ saying I can activate through >services>subscriptions I cant because this tab or section does not exist. All the FAQ and guides on Telus website are outdated or simply does not apply to their current UI/website. I tried on phone browser,phone app, and PC browser incognito. all the same. FB Telus message system told me generic clear my browser or log into AppleTV with my associated account(how would that work if my Apple tv account isn't even linked or cant be linked to telus?). Gave me absolute generic response as if they have never even looked at it and just pulled something out as a reply. of course the 1-888 support number is automated and confused thinking im trying to activate a telus service/hardware and finally redirects me to their closed office to call tomorrow(its 0900 in AB?). I just spent last hour on phone with Tech Support > Customer Solutions > back to Tech Support who then put me on hold and hung up. They tried to call back but sent VM because as I've know through the years they can't seem to get understand or figure out Call Control(A service that Telus happily provides) so it's safe to say he won't get in touch with me because I'll have to call Telus to disable call control within 2 minutes just so he can connect to me instead of him pressing the proper digit asked for Call Control. How do I use my Apple TV?
Purefiber connect SFP directly to Mikrotik Router
Hi, I am trying to connect my Mikrotik router directly by plugging in the SFP directly into the router. I got the PPPoE from the telus whitebox (username: [email protected], password is 6 chars long). VLAN is 40, priority is 0. I also set the MAC to the same value that was on the telus whitebox. I plugged the SFP directly into the mikroik and it shows the link is up. It also shows it is trying to connect using PPPoE. It sends one frame over the VLAN, but doesn't get any response. Without any error other than timeout, this is hard to debug. Any suggestions? Thanks, Bruce
Recording Timing is wrong
I have scheduled recordings of some shows and the timing doesn't match the show. I've noticed it especially with several HBO programs. The recording starts up to 10 minutes before the show actually starts and ends early, cutting it off. I think the TELUS guide isn't synced with the actual program times.
Disney Activation with Stream Plus - Still unfixed
Hey everyone, 2 weeks ago our Disney stopped working as part of Stream+, called support, reset, etc etc no change, told 2 days, 2 weeks later still no change and no one at Telus can give me an answer other than a department with no phone, no email, no contact will fix it in 2 days. Problem we have is in Telus App and Telus website under manage subscription it says to Activate Disney+ but when you click Activate, a green button it doesn’t do anything. We had it fine for 2 months no issues just stopped randomly and can’t reactivate. Any community help is appreciated as Telus have been no help other then billing me full price for half working service.
Cable Cut, No Timeline or Direct Contact Provided – Long-Time Customer Frustrated
I've been a loyal TELUS customer for a while and have generally had good service, but I'm really disappointed with the recent handling of my internet setup and ongoing outage. I recently moved to a new address and requested service transfer/setup. It took 4-5 days for the internet to be activated after moving in, leaving my household completely without internet during that time. This was already inconvenient, but we managed. Now, just one month later, my PureFibre connection has gone down because (according to the agent I spoke with) the fiber cable got cut. I've been without service again, and when I contacted support, the customer agent couldn't provide any estimated repair timeline or even a rough timeframe (e.g., days, weeks?). They said it's now in the hands of a different team (likely field repairs or network ops), but couldn't give me a direct contact number to follow up with that team, or any way to get updates beyond calling back into general support. No proactive communication or compensation offered so far for the repeated downtime. This is the second major disruption in a short period, and the lack of transparency or a clear escalation path is making it hard to plan or trust the service. As someone relying on reliable internet for work/home, this is unacceptable.
Lagging channel changing +... on Optik TV
Anyone else experiencing a 7+ second lag when changing channels, switching between apps and other such functions. It's also accompanied by a blank screen with a green rotating circle in the bottom right corner. Appears to have started and become a regular pain over last few weeks.
