Featured Categories
Forum Widgets
Recent Discussions
Issues Activating Premium Channels on Optik TV
I am running into continuous issues when trying to activate my premium channels on Optik TV. I recently signed up for the service and received the emails to activate, but when I click Activate Now it takes me to My Telus to login and then to the Optik TV page where I see the services under Your Premiums but I can't click anything to activate or link my accounts I only see blank boxes. I have called in multiple times and they said this is a back-end issue and it was fixed, they tried removing the premium services and re-adding it, and I tried doing it in another browser/incognito mode/through the app, but it always ends up the same as the image. FYI, I am in the East.
Customer Service Vancouver Complaint
Formal Complaint Letter (Service Not Delivered) Account Number: (removed account number) Address: Gastown Area, Vancouver, BC Date: Dec,13/2025 To Whom It May Concern, I am writing to formally lodge a complaint regarding the Home Internet Bundle I signed up for, which was scheduled to be installed on December 11 between 9:00 a.m. and 12:00 p.m. Despite this confirmed appointment, no technician arrived, and I have received no communication regarding rescheduling or delays. I did receive promotional emails about upgrading to Pure Fiber and receiving two months free, as well as the PS5 holiday package deal, but none of these services have been delivered. I have waited two days without any reply to my emails or call‑backs, which is unacceptable for a service I am already expected to pay for. This lack of service and communication is extremely disappointing. For the price being charged — even at $70 per month — the absence of installation, follow‑up, or accountability feels like a breach of trust and a failure to meet basic customer service standards. I request the following actions immediately: Confirmation of a new installation date and time. Written acknowledgment of the missed appointment. Assurance that promotional offers (Pure Fiber upgrade, two months free, PS5 holiday deal) will be honored. Compensation or credit for the delay and inconvenience caused. If I do not receive a satisfactory response within five business days, I will escalate this complaint to the Commission for Complaints for Telecom‑television Services (CCTS), the independent body that handles unresolved telecom complaints in Canada. Yours sincerely, Jonathan Craig (removed email address)
Admin Gateway Portal Password issues.
Has anyone had an issue where even after resetting the Router using the pinhole to reset their Router been unable to log into the Gateway portal? I'm trying to access 192.168.1.254 When I try using my admin credentials there it says incorrect password. I reset it, using the default password on the router + New password Says default password is incorrect. However when i attempt to log into boost 2.0 at 192.168.1.65 using the same credentials it works fine, the only issue is that the page is so broken that it asks you to reset the password, and then logs you out no matter which option you choose. OH and to make matters even more confusing when i try to the option to reset the password (After im logged in) it says the default password is incorrect? I'm not sure what telus has done to their router gateway portal, but it's such a trash system now that this alone is making me want to switch ISP'sMovie Credits - where to find rental details
When I switched to Telus’ TV-21T Android box a couple of months ago, we encountered some issues that required me to contact Telus support by phone. At the end of the call, the agent said we would receive three movie credits for the inconvenience. I also receive a Video on Demand rental credit as part of my Gold status. How can I find or verify these movie credits? I recently selected a movie that I believed was a $5 rental, but it now shows in my TV menu as a purchased movie. I’m unable to find any information confirming whether this charge used one of my free movie credits or why it was processed as a purchase instead of a rental. I’d appreciate it if you could let me know where I can verify my available movie and VOD rental credits and where I can check if a movie rental was charged as a rental or a purchase.
Intermittent wifi
Home wifi is intermittent. The wifi signal is on at the modem, rebooting the modem does not fix the problem. All devices using home wifi have the same issue. The problem started a while ago. We can use hot spots from our data but we need to resolve this issue asap. Any suggestions?Can't Fast Forward Recorded Program
I recorded The Great Canadian Baking Show series from the CBC Calgary channel (204), but I can’t fast-forward through any of the episodes. A previous thread on this forum from two years ago mentioned that fast-forward rights for CBC Edmonton were misconfigured in the system. Has this misconfiguration returned? I’ve recorded this CBC program in the past and have always been able to fast-forward.
Need Explantion
I requested my move before November 15th and with the irresponsibility of the technician my 2 scheduled appointments were moved to another dates. Its 21st of December and my landlord is really getting upset for me using his wifi since November 28th. I pay him everyday for the wifi because I didn't sign the lease for internet. I have pictures which I cant share here as there is no options for sending pictures. I really need an explanation for why its been taking long and who are responsible for all this . As, a customer its not fair and I have been treated well either. Telus knows my health conditions and still they treating me like that
Got Scam Call
I got a call from 1-844-999-9927, asked me to install network security as I have hacking issues and they made me read a page, I think “https://www.support-wiz.com/Telus-Technical-Support.html” this is the one and it will cost me 199$. Is this really Telus & do you have such network security? please confirm soon!Hisense tv remote problem
I have just signed up with Telus TV and have found many obstacles to having a smooth user experience. (And getting the correct info is a royal pita) my latest problem is pairing my Hisense TV (58A51HUV) to the Bluetooth remote. The startup/install process recognizes my Hisense TV and initially allows mute and volume controls but when selected does not work. I’ve tried manually entering codes using the Telus list for Bluetooth remotes but none work. any ideas?
