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My Telus Connect App
Need to have this working for when the tech comes tomorrow morning but I keep getting the error "oops...unable to login to this app with your My Account settings. Please try another account" I have... -changed my password -checked for app updates -tried calling Telus but the office is closed. Tech comes at 9:00am in the morning 🤷
Telus access problem!
For the last couple of days I am having a lot of trouble reaching certain web sites, "telus.com" being one of them. After a lengthy investigation I find that Telus is using a reverse proxy provided by "Cloudflare [172.66.0.98]". A reverse proxy sits in front of an origin server and ensures that no client ever communicates directly with that origin server. Some time ago, I had a similar problem with "VBForums.com". I was able to work around that issue by enabling "turnstile.workers.dev", but that doesn't seem to have an impact here. Anyone having a similar problem? J.A. Coutts
Telus cancellation fees
We have been with Vivint since 2015. Our initial contract of 5 years expired and we began paying month to month and did not sign a new term contract. We have decided to cancel our security services as we are moving and Telus is charging us a $280 cancellation fee. According to Telus our “ contract” was automatically renewed and therefore we are canceling early. We did not agree to any new contract nor did we receive any notice to indicate this was happening. What are my options ?
Apex Legends/EA Servers Peering Issue - Request for more direct peering/routing
Hi, I have been with Telus on Purefibre Gigabit for over 5 years and every time I grind ranked in Apex Legends I feel like I have been at a disadvantage. Enemies would be skipping frames/teleporting, I would be getting shot around corners, etc. The ping is normally within a reasonable range, but fluctuating a lot - between 19-50 ms on US-West servers. My PC has been wired with ethernet this whole time, so the ping should not be fluctuating this much. I know it is a routing issue on Telus' end, and not the game servers, because I tried playing on the same ranked server the other day using a cellular data tether from my phone - even though the jitter of cellular data was pretty bad, my shots were registering much more consistently and I could actually see the entire trajectory of enemies' movement and gunshots. I ran some traceroutes to easo.ea.com, since Apex is an EA game, while connected to my cellular data, and also while connected to Telus. I noticed extremely different routing; while on cellular data, the traceroute finished quicker and with less hops - no pings were timed-out, other than the "Request timed out" ICMP packets. While on Telus, however, the traceroute took 17 hops, and had to go through 9 different zip.zayo.com hops (some with ping time-outs) to finally reach EA. There definitely is a better routing path that should be available, and better peering. I would like to request for Telus support to optimize my peering/routing to EA servers so I can grind ranked smoothly. I love the game and it pains me greatly when the game spikes in latency when engaged in battle, or even when the kill feed updates. I have screenshots of my traceroutes if needed. Thank you.
Unexpected $330 early termination fee on internet service
My 91 year old mother wanted to cancel her internet service after her husband died as she does not use it. Telus said she couldn't as they she needs it for the tv even though she does not watch streaming, just regular local channels. They signed her up for a new two year contract with a cheaper internet rate. No information was ever given to her how she is committed to a two year contract with penalties as she wouldn't agree to it knowing she would probably be moving out soon. Now she is at an assisted living home where she could not bring her Telus services and they want to charge her a $330 termination fee. I have been on the phone with them for almost an hour and half now, still waiting for a manager to talk to. No compassion whatsoever for a loyal customer for over 40 years.Home services renewal
My contract ends in July. No renewal terms or deals have been sent to me. Is there a customer loyalty tel number with a real person I can talk to? I really have no patience for endless AI chatbot loops and on hold wait times that take hours. Or do I need to get pricing from another company first and deal with their chat bots and wait times? Such a time wasting game.Are there any humans working at Telus?
Can I please talk to a human? For the love of god, why can't I talk to a human? I just spent 2 hours using the chat feature with a "human", and then suddenly the chat was closed without my issue being resolved. I started a new chat, it somehow thought I wanted to suspend my services, so THAT happened - then it said the chat service is closed, contact Telus tomorrow. I called Telus, it kept offering me callback options and when I chose one, it said "sorry, an error has occurred, try back later." Is this like a candid camera situation, am I being pranked?
Underserviced
I have been a long term Telus client. For the past year I have experienced ongoing issues with their fiber internet service. I am paying for my full contract, but am not receiving the service promised. I have chronic low bandwidth issues that pixilate my TV and squeeze my upload and download speeds. This is despite the service reaching our house is reportedly the full service. I have spent hours on the phone with their tech support. We have received replacement equipment (exactly the same inadequate router and other boxes). I have heard that the old internet routers that Telus continues to use are garbage. They will not send anyone to our house without charging us for that service. We have been clear that we will switch providers but there is no effort to correct the lack of service unless we cover the cost of service. Enough is enough. Goodbye Telus.Fibre issues unresolved
Yesterday someone from the head office, I’m guessing, fixed the agreement of our phones. Thanks! Two problems still remain though. 1st We had on both land lines World 60. One is still on, thanks but the second one doesn’t and it could be ok if we can still make free calls just Canada wide. Calling one of the Telus technicians who had his cell based in Chilliwack Bc cost us 30 cents, call from Vancouver! I don’t understand from the agreement if it’s on or not. 2nd problem : tv box doesn’t work in the basement if any of us is using internet; before with the copper 50 no problem. Why having fibre 250 we incur in this issue?. I see in our plan there is a booster wifi. From what we have now there is only the router/modem but no booster anywhere. Did the technician forgot to leave it? Hope someone could help us to find the answers, thanks
