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Can’t get the fiber directly to nh20a to work??
The tech came upgraded my internet to 3gb he’s nice and even swapped both my wifi 6 box to wifi 7 instead of just 1.. the problem lies.. he ain’t able to get the fiber thru the sfp module to work on the nh20a? He even swapped out the nh20a to a new one and still wouldn’t work.. so he resort to remove the old Nokia ont unit that he was gonna take away anyways and put in a new Nokia ont that supports the higher speed… only problem.. it uses the one and only 10gb port.. now all i have left is the 1gb ports.. and the current solution is use the 2.5 moca adapters?? But that renders all the new cat6 lines I pulled useless.. any suggestion?
I need help getting a Telus Living Well Companion (Lifeline)
I need help escalating my unfulfilled order, which was promised for delivery yesterday. I have contacted Telus staff, spoke to a Level 2 supervisor, and no one can tell me when the lifeline pendant equipment will be delivered. If they cannot resolve it today, they advised me to place a new order, which could take another 5 - 7 business days. The reason for needing the lifeline pendant is that my brother is ill. He lives alone and has fallen twice. When I called around to purchase a lifeline, I went with Telus because they made me feel the most confident in their service, including prompt delivery of the equipment. Surely, there must be someone at Telus who I can speak to who can put the equipment on a Telus truck and deliver it to me today or tomorrow. This morning I spend 1 hour and 23 minutes on the phone with no answers. Any ideas who to elevate this to? Please and thanks.
Ch 121 Chek missing from basic package
Since having a new wifi box installed by Telus two weeks ago we are not able to watch Chek TV (Ch121) which is all we watch for Jeopardy, two other channels that are part of the basic package also not playable. Each channel has a house with a line through it and when selected it says available on home internet which is what im on! All other channels work fine. Have called Telus multiple times and i think engineers have done rests but never follow up with me to see if it's solved. I saw three years ago someone had exactly the same problem butter was no outcome or solution to her problem. Has anyone else had this issue and maybe got it resolved? Steve
Short Internet outages every 20 minutes
I'm new to Telus, with service for only about 2.5 weeks -- 3G Fibre. Great stuff until... Since Feb. 2 at 2PM I've been experiencing short ~30-45 second outages every 20 minutes. I have monitoring on my network so I know exactly when each is occurring. Watching streaming TV also makes the problem obvious. I've investigated a pile of things inside my network and it is now clear the issue is with the Telus service. I"m running my Telus router in bridge mode, I have a firewall device and a some servers in the house, as well as the normal assortment of TVs, smart devices, laptops and mobile phones. I've done the normal steps listed in the troubleshooting guide, including restarting the Telus Router. Anyone else with this issue? Suggestions on getting in touch with Telus to get this issue resolved? I'm still within my 30 get out of here -- but I hope it doesn't come to that. Thanks
Renewing contract then cancelling
Hi, I’m on a 2-year contract and want to upgrade to faster internet. I understand the cancellation fee is waived if I upgrade. If I cancel the upgraded plan within the buyer’s remorse period (about 15 days), will my old contract come back, or will I be on month-to-month? Will I have to pay any fees?
Digital box going to sleep
Hi, I have the new digital box and even though I have the settings for screen saver set to “never” and for power and energy I have both inactive and watching set to “never” it still insists on checking in after a few hours to see if “I am still here” and then goes goes into what I assume is screen saver. Highly annoying as I love my Naturescape channel on the weekend as I am doing housework and reading. I leave it on the channel for most of the day to provide nice relaxing ambiance. What other settings need to be changed so it doesn’t do this? I have not been able to find any other settings that seem to be related.
CP24 on Optik TV for Toronto folks
Hello When i inquired about Telus TV, i was told since i live in Toronto i would get CP24. After days of searching and reading i came to conclusion its not there. Called the customer service to be told that CP24 is only available via Telus satellite TV and not Optik TV. i have channels that shows other province stuff but find it difficult to believe we can't also get local content. Do we know if we can suggest this to Telus or am I going to be told its a dispute between Bell Media and other providers ?Cloud PVR
I just hooked up the new cloud PVR box. A couple of questions on capability: I set up a program to record once a day. It records several recordings in a day and I see no way to change this? I wind up with 27 recordings at the end of a week! There is no ability to extend recordings which can be problematic when it comes to sports. Is this feature coming? You can’t seem to be able to delete the program you are watching without going back to all recordings and then deleting. The recorded show continues to play even after deleting. Seems very clugy!
