Featured Categories
Forum Widgets
Recent Discussions
Equipment returned via Canada Post but not delivered to Telus
I have returned Telus modem via Canada Post on Oct0ber 21, 2025. It's arrived in Richmond, BC, and status is "Out for Delivery" on October 24, 2025. It looks like Telus did not received the returned equipment. What are my options to cancel the charge for the equipment I have sent but it was either not delivered by Canada Post or received by Telus. Thank you.
Scam collection agencies? ACRM / GCSI / GCS
Since mid Dec 2025 my phone has received calls from ACRM +1 (877) 984-8718. I sometimes read the text of the voice messages left, sometimes saying they wanted a call to update their records, sometimes stating an amount they need to collect. From memory for months before the calls I started receiving emails from ACRM to, same deal the email would say I have to pay an amount. The amount would go up. They would often say "Client: TELUS WIRELINE COMMUNICATIONS FOR GENERAL CREDIT SERVICES" and "Original creditor: TELUS WIRELINE". And I think in the early days the amount they were asking for matched some old bill with Telus from some time between 2018 to 2022. When I noticed this, I figured they were scammers who got hold of some old Telus records. ([email protected] is the latest email they sent from, I think there were other addresses that they sent from in the past) This morning an amount showed up in my credit report received today, $2000+. The account name in the report GCSI-18558863653. Unfortunately I decided to call them (GCSI) they seemed legit. The woman who answered, picked up fast after pressed a menu number which I found unusual immediately. She routed me supposedly to someone who can help which turned out to just be a message asking me to leave my name and number. Tonight I checked my email spam folder and an email from ACRM with that exact $2000+ amount is stated. So i'm confident that ACRM and GCSI are related. And if they were recording the call, they now have my voice, and a name and number to go with it. I write all this more so to document it for others to see. TELUS are you able to help? Can you confirm whether I have any debts with you? I've never had a Wireline / Landline.
unable to watch any of the cbc channels on telus tv plus?
i'm trying to watch the olympics on my telus tv plus on the computer.. every single cbc channel shows a home icon with a slash on it.. and when i click on it it'll say this channel can only be viewed on telus home internet??? i'm sitting at home connected to the telus home internet on my computer?? so what am i missing.. the channel works on my tv box but doesn't work on any of my device using the telus tv appWaybill link is returning an error
Got a bad link, you’re telling me I’ll be charged $100 if I don’t send the equipment back by the 15th but I can’t send it back without the waybill. Can’t get anyone on the phone and your AI assistant thinks I don’t know how to pay my bill. Please forward a working waybill. Thanks
Telus Can't Apply Novus Loyalty Discount
Hello! I see that Novus is doing a $50/m 1GB deal, with 1 month free. I tried to call today to get a renewal discount, since the new internet prices would be $135/m plus $20 for Unlimited Data Usage (??) I was told that my building does not qualify for the Novus discount, but I switched from Novus to Telus 2 years ago! After discussing with the agent further, they were able to apply another discount for me. However when I inquired about my mom's account, they were not able to apply ANY discount for her, even though again she switched from Novus to Telus 2 years ago. Can someone please help us with this issue? Much appreciated, thank you!Can’t get the fiber directly to nh20a to work??
The tech came upgraded my internet to 3gb he’s nice and even swapped both my wifi 6 box to wifi 7 instead of just 1.. the problem lies.. he ain’t able to get the fiber thru the sfp module to work on the nh20a? He even swapped out the nh20a to a new one and still wouldn’t work.. so he resort to remove the old Nokia ont unit that he was gonna take away anyways and put in a new Nokia ont that supports the higher speed… only problem.. it uses the one and only 10gb port.. now all i have left is the 1gb ports.. and the current solution is use the 2.5 moca adapters?? But that renders all the new cat6 lines I pulled useless.. any suggestion?
I need help getting a Telus Living Well Companion (Lifeline)
I need help escalating my unfulfilled order, which was promised for delivery yesterday. I have contacted Telus staff, spoke to a Level 2 supervisor, and no one can tell me when the lifeline pendant equipment will be delivered. If they cannot resolve it today, they advised me to place a new order, which could take another 5 - 7 business days. The reason for needing the lifeline pendant is that my brother is ill. He lives alone and has fallen twice. When I called around to purchase a lifeline, I went with Telus because they made me feel the most confident in their service, including prompt delivery of the equipment. Surely, there must be someone at Telus who I can speak to who can put the equipment on a Telus truck and deliver it to me today or tomorrow. This morning I spend 1 hour and 23 minutes on the phone with no answers. Any ideas who to elevate this to? Please and thanks.
Ch 121 Chek missing from basic package
Since having a new wifi box installed by Telus two weeks ago we are not able to watch Chek TV (Ch121) which is all we watch for Jeopardy, two other channels that are part of the basic package also not playable. Each channel has a house with a line through it and when selected it says available on home internet which is what im on! All other channels work fine. Have called Telus multiple times and i think engineers have done rests but never follow up with me to see if it's solved. I saw three years ago someone had exactly the same problem butter was no outcome or solution to her problem. Has anyone else had this issue and maybe got it resolved? Steve
Short Internet outages every 20 minutes
I'm new to Telus, with service for only about 2.5 weeks -- 3G Fibre. Great stuff until... Since Feb. 2 at 2PM I've been experiencing short ~30-45 second outages every 20 minutes. I have monitoring on my network so I know exactly when each is occurring. Watching streaming TV also makes the problem obvious. I've investigated a pile of things inside my network and it is now clear the issue is with the Telus service. I"m running my Telus router in bridge mode, I have a firewall device and a some servers in the house, as well as the normal assortment of TVs, smart devices, laptops and mobile phones. I've done the normal steps listed in the troubleshooting guide, including restarting the Telus Router. Anyone else with this issue? Suggestions on getting in touch with Telus to get this issue resolved? I'm still within my 30 get out of here -- but I hope it doesn't come to that. Thanks
