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Free TV order A scam?
I signed up for telus services and was told I would get a free tv. It has now been 10 weeks since I got my services but no TV. Telus told me to reach out to Samsung and refuses to look into it. was this a scam to force me to sign up for cable that I didnt want in the first place? seems like it.
Free $400 prepaid visa offer
I signed up for telus services and was told I would get a $400 visa giftcard. It has now been almost 3 months since I started my services and I have not received anything yet. Every person I speak to has told me something different about the where abouts of the card. Has anyone else had a problem receiving the visa offer?
Recordings skip and stall during playback
This is getting very frustrating! We've been having an ongoing issue with our Telus Optic 4K box. The are recordings are not being recorded, or if they are recorded, they skip and stall during playback. Every time I've looked online for an answer It says to restart both my modem and optic TV box. I have done this four times already and it's still happening! I don't want to wait 2 hours on hold to reach an agent, only to tell me once again to restart everything.
Received a collections notice before my final bill.
We had just recently left home services, as we were having major Internet problems with Telus for a couple months. We were told that we would not be charged anything, when we cancelled. But now I have received a $207 bill from General credit services Inc. Stating that we owe money. I paid this bill. I just find it very frustrating that we never received a final bill online or in the mail. Especially since we were told we would not be charged..Purolator waybill to return equipment was never sent
I need a waybill that a Telus agent promised to send by email but it never arrived. Agent romised a couple of months ago and yesterday again, when I called to inquire about the status. Worst of all: Telus already charged me for the equipment!! If any support agent is on this forum, please help! Carol
programming rca tv on new digital box remote
model number-rnsm4025 tried all codes wont work, tried auto code search only once tv said 'not available' never showed mute icon. called an agent tried all codes provided manually no go unable to program is there a known code that will work with this tv? tried all rca, curtis, and sony options no go. 3 digit code as per new android tv boxes. rcs smart tv virouso thank you
Optik TV app restart feature
The restart feature doesn't seem to be available. I called tech support last week and they said they would "escalate" the issue, but after 5 days I still haven't heard. I can use on the physical tv but not on my computer... can't restart a show or view from the past 24 hours even tho the help/support pages still say this feature is current. Please advise.
