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New Telus Android Digital Boxes
Yesterday I installed the new REQUIRED Telus Android Digital boxes. Immediately i discovered the following ENHANCEMENTS. all of my recordings and settings are gone despite assurances recent would be retained No way to size CC text on apps. Eg. Britbox CC is barely visible Recording functions are severely limited Cannot search for shows. Guide only provides 12 days) No way to extend recording times for events such as auto racing which is frequently delayed internet service is now lagging And inresponse Telus Service has been horrible!
Not able to use Alexa with Telus Home Assistant
The other day I went to turn on one of my Telus digital boxes via Alexa and it responded by saying sorry XXXXTV is not responding. I tried the other two cable boxes via Alexa and they too would not respond, giving me the same answer Sorry... I tried manually turn on or off via the app and still nothing. I unabled the skill in the Alexa app rebooted my phone then tried to enable the Telus Home Assistant skill again. It goes through the process. Brings up the Telus login page I input my credentials correctly and then it states "Linking Accounts" then it says "unable to link accounts try again later" This has been for the last 48 hours. I will mention that the skill has worked without problems for close to a year. I did notice that the Alexa app has gone through an update on June 01, 2026. Anyone else having this problem and able to fix?Fibre issues unresolved
Yesterday someone from the head office, I’m guessing, fixed the agreement of our phones. Thanks! Two problems still remain though. 1st We had on both land lines World 60. One is still on, thanks but the second one doesn’t and it could be ok if we can still make free calls just Canada wide. Calling one of the Telus technicians who had his cell based in Chilliwack Bc cost us 30 cents, call from Vancouver! I don’t understand from the agreement if it’s on or not. 2nd problem : tv box doesn’t work in the basement if any of us is using internet; before with the copper 50 no problem. Why having fibre 250 we incur in this issue?. I see in our plan there is a booster wifi. From what we have now there is only the router/modem but no booster anywhere. Did the technician forgot to leave it? Hope someone could help us to find the answers, thanks
Waiving early termination fee for moving to address that does not provide same service
Hello, I am considering moving to a new address and recently contacted TELUS to inquire about transferring my current service. During my conversation with a support representative, I was informed that fibre service is not available at the new location. The highest speed available there is only 150 Mbps, compared to the 940 Mbps fibre service included in my current agreement. I signed up for my TELUS service based on the availability of fibre internet, and I would be happy to remain a TELUS customer if the same or a comparable service were available at the new address. Unfortunately, that is not the case. Given that TELUS is unable to provide a comparable service at the new location, I respectfully request that the early termination fee be waived. This situation is not the result of a voluntary downgrade or a change in my service needs, but rather the lack of equivalent TELUS infrastructure at the address where I may be moving. I have been a loyal customer and believe that waiving the early termination fee would be a fair and reasonable resolution under these circumstances. I would appreciate your consideration. Thank you.
Recieved Collections Notice
So back in Dec 6, 2025 I had signed up for Telus 3GB Internet. That same week I got called to work out of town for 6 months, so I ended up calling and cancelling Telus services on Dec 14. The rep told me they can shutdown services on Jan 6, 2026 and there won’t be any charges. Jan 6 came and services were shut down as expected. Fast forward a couple of weeks ago, I get an email from ARM Collections with a Telus claim stating that I owe $114. At first I thought it was a scam, but recent recieved a text message from them. I looked them up, and it seems legit. Re-read the first letter they sent me, and it has my Telus account # that I had cancelled. I created an account on the ARM website inquiring about what the charges are about. I never received an email or call from Telus regarding any money owed. What is going on?
routing issue
Hi, I’m reporting a routing issue. A specific domain (jpg6.su) times out on Telus home internet and Koodo mobile, but loads normally on other carriers, VPNs, and web proxies. The site returns ERR_CONNECTION_TIMED_OUT only on Telus/Koodo. This looks like a routing or upstream peering issue. Could this be forwarded to network engineering?
Telus Home Assistant not Working
I am having an issue that I've had a few times before. When I try to change channels on my Telus optic box with my Alexa it tells me okay but then it does nothing. When I try the volume it says it is not responding. I'm not sure if there was an update done last night because it was working fine yesterday.
3 Gig PureFibre — Severe Upload Throttling on Telus Server / Quebec Routing Loop
Hi everyone, I need help from a Tier 2/3 tech for a specific upload routing bug on my 3 Gig PureFibre plan in Alberta. Symptoms: - Download is flawless at 2.37 Gbps (maxing my 2.5G NIC). - Upload to Shaw and Telus Mobility is perfect and stable at 2.37 Gbps. - Upload to standard Telus Internet servers drops and fluctuates wildly between 140 and 705 Mbps. It was perfect prior to today. My Hardware (Cleared): Technicolor NAH (bridged 10G port) -> Asus RT-BE86U (QoS off) -> hardwired to PC. The perfect 2.37G upload to Shaw completely rules out my cables, router, or PC settings. Traceroute to 8.8.8.8: 1 <1 ms 192.168.1.1 (Asus Router) 2 2 ms 10.137.54.1 (Telus Local Gateway) 3 * * * Request timed out. 4 * * * Request timed out. 5 * * * Request timed out. 6 * * * Request timed out. 7 20 ms QUBCPQAJGR00.bb.telus.com (Quebec Backbone) Conclusion: My local loop to the gateway (Hop 2) is pristine at 2ms. However, outbound traffic hits a 4-hop blackout inside the Telus network before being detoured all the way to a backbone router in Quebec (QUBCPQAJGR00), where Telus-internal data gets heavily choked. Pings show 0% packet loss, suggesting it maybe a traffic-shaping or regional routing table error rather than a physical line fault. Support agents just blamed my Asus router, completely ignoring that it pushes a perfect 2.37 Gbps upload to Shaw. Could a backend engineer please look into why my traffic to Telus nodes is stuck on this Quebec detour and repair? Thank you!
