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I am unable to cancel my Disney+ subscription.
In January 2025, I tried to cancel a Disney+ subscription. When I tried to cancel though My Telus, the website would not allow me to . I sent an email to the Telus Problem desk which offered a 3 day response promise, I did not receive a response. I phoned twice hrough tech service and was transferred to someone who assured me that the cancellation would be implemented. I just noticed that I have been charged for the last 7 months on my credit card for a service I don't want, nor have I used it. I need help!
Cancellation of Unauthorized Subscription
Hi all, I've changed my internet plan on October-2025 and there were 2 subscription added to my account without my consent. I've got charged for $8.96 and $11.20 on October 31st 2025 and again another charge of $8.96 and $11.20 on December 7th 2025. I've contacted Telus for the refund of these unauthorized charges and cancellation of the subscriptions. I've got a refund for the charges for October 31st&December 7th 2025. However, I've got charged with $8.96 and $11.20 on January 7th 2026 again and noticed that the subscription is still not cancelled(also the system doesn't give me cancellation option, it says 'your order is beeing processed'). I've contacted again with Telus(loyalty team) and was told that this error is ongoing for awhile, they can't cancel some subscriptions on their end and if I'm charged again they can't do anything other than providing me refund, so I have to call them every single month and explain what the issue was. Does anyone know which department to contact in order to cancel video subscription and automation subscription? Is there an email address I can reach?
Question regarding the NH20A 10gb port
Just upgraded my internet speed from 1gb to 3gb. I have a 5gb port on my pc so realistically I want to take advantage of it even though it may or may not even make or notice a difference. My question is.. with the current setup they have there’s no way for me to get more than 1gb.. the Nokia ont is next to the NA20H and is connected to it using the 10gb port. The rest of the ports are only 1gb. So what options do I have in terms of freeing up the 10gb port?? I read something about sfp but I honestly not too familiar with that.. so simple question would be.. is there a way to by pass the ont and have the fiber direct to the NA20H? Like can they connect the NA20H with a ont module and free up the 10gb port so I can use the 10gb port and hook it up to a 10gb switch
Telus TV Digital Box
Can anyone help me? Last week I upgraded my pvr to digital box with cloud storage of recordings. The Stingray Music VIDEO app and channel 583 that I previously had on my pvr box is now missing. After a while my recordings were all there in the cloud. Today when I turned on my TV the recordings were all gone. When I clicked on recording subscription options it said I was already subscribed. I can see the recordings on the telus tv app on my phone and computer but it says I can only play them on my TV box which is impossible because the recordings are in the cloud not the box. I can resume watching cloud recordings that I didn't finish watching on my phone and computer app. The person I spoke to today at 888-811-2323 didn't know how to fix it so he's sending me a new box which isn't going to fix it. The proplem appears to me to be that my subscription is corrupted.
Received a collections notice for an account closed 2 years ago with a $0 balance
I closed my account with Telus in October 2023 and received a final email in December 2023 noting my account had a $0 balance. 2 years later, I receive an email from ARM collections agency that I owe money to Telus. I called Telus, but they were unable to tell me what the amount was for. After emailing ARM, I got an email that there was a payment and the file is closed. I still have a collections notice on my credit report from another company General Credit Services that says my file is still open. Can I get some help? I never received any notice from Telus that I actually owe money to them, it's just from 3rd party companies I never had any involvement with.
Seeking help with Email
2 days ago my email refused to connect and download emails. I have a telus.net account which suddenly refused to connect to my mail app. It has worked fine forever. I can access my webmail but would like to continue to use my mail app. I have spent the last 2 days talking with 3 different telus representatives (at the basic level) who have asked me the same questions over and over, telling me go to google chrome and use webmail! Having me remove my account and re-add, multiple times to no avail. Finally I thought I was getting somewhere by having my call escalated to customer care. This person promised a call back later by an email technical team member. I was optimistic but they didn't call back at all. No message nothing. Last week I called Telus for help with a telus Optik box set-up that wouldn't pair. They booked a call back with a date and time but no-one ever called. This is the kind of service received considering the amount of money charged for home, internet and mobility services???? I have spoken with Apple who spent several hours actually helping me but failed to correct the issue and referred me back to Telus. Back and forth, back and forth........ Right now I am on hold with a 'Loyalty Rep' but not holding out any hope that anyone will care enough to help. Any suggestions??? I am so frustrated and in tears..Telus Boost Wifi 6 as Mesh
I have a Telus Boost Wifi 6 as part of our plan, the first booster is connected to the NAH in the living room, however my dad wants to use the 2nd booster as mesh to put it on the basement. Is it possible to use the Telus Boost Wifi 6 as Mesh or we have to buy the Telus Boost Wifi 6 Lite (B6L) as extender?
Link to check for Optik TV upgrade
With the new equipment for Optik TV being given to new customers only and where us existing customers are getting nothing! I am wondering where the link is to see if we qualify. I used to be able to check but now I cannot. When will we get the new equipment? Calgary!