Featured Categories
Forum Widgets
Recent Discussions
Nov2025--Still No Roku TV
New subscription Today (14Nov) to Telus TV+ Unable to Use Telus TV+ on our Roku TVs Please advise high-pressure sales people that Telus TV+ does NOT work with **all Smart TVs** -- we were entirly mislead! Plus it has be another insane run-around to attempt to get any realistic information or to cancel subscription before it shows up on MCard . . . Subscription not even activated. Bizzarre 're-directs' to Fire-stick equivalents or using on Web Browser are entirely inappropriate for disabled user.
customer service vacant & illegal late charges...
Seems customer service now combines fees due for current month with any charges owing from previous month and presents this total as "now overdue" so that a greater sum can be charged as late fees. Rogers/Shaw is doing the same thing. This is fraud! Online customer service outside of business hours is never available. Within the "my telus" app, our bill is never available for download. I shall be proceeding a formal complaint to the Canadian authority, 12/25 if this illegal practise is not stopped. 14/11/25 su55 2303 hrs
missing on demand content - CRAVE - strike back
so on crave itself, it lists 7 seasons of strike back. telus - on demand - channel - crave has season 8 on there only and only 9 episodes of season 8 even though there are 10 episodes per season. so can we add ALL the missing seasons as well as the missing episode, episode 1 from season 8?Closed Captions on Digital TV Box
I have multiple times opened settings, turned on closed captions, opened display settings and set caption preferences the way I would like: small font, 25% opacity on background. The example shown in settings would be perfect, IF the settings were applied when returning to live TV. Default of large font, white font on opaque black background interferes with decent program viewing. How to get the captions settings as set to apply to live TV? Is this a feature still under development? If so when will this be rolled out? I consider this a high priority for my TV viewing.
Going in Circles
It has been extremely difficult to reach customer service. After spending three days trying on and off to get assistance, I finally reached a representative and I asked to lower my home internet bill. Instead, the agent adjusted my plan and signed me up for a mobile plan—something I clearly stated I did not need as I already have a mobile plan but he insisted to lower my bill with the new home internet plan that was supposed to bring my total monthly bill to $96 for the next two years. I agreed, only because it sounded like my bill would finally be under $100. Then I received my bill… and it’s $146. Now I’m back to square one, struggling to reach anyone who can fix this. I’ve been passed between multiple representatives. One person was kind and told me someone from another department would call me back within five minutes. It has now been an hour and a half. I called again, and I’m currently on hold—AGAIN. This is incredibly frustrating. I genuinely feel misled, and no one from this well-known company seems willing or able to help. All I wanted was to lower my bill, and instead I’m paying even more and stuck with a mobile plan I never wanted. What is going on?
Upgraded to Optik TV Android Box - Profiles
We have multiple Telus Optik TV Android boxes (TelusTV-24S). We upgraded from the old Optik boxes. They all powered up and work just fine except we never get a "Who is watching?" screen where I can choose between the profiles. When it was first set up on the home page it shows a spot down the page to create them which we did but after selecting one, it goes back to the Home Screen. Each profile has a different profile pic. We cannot find any profiles. On the "Home" screen, I have a "Settings" tab, which has a "Gear" icon, but when clicked, this doesn't allow me to do anything with profiles. Under settings- device settings- accounts and profiles - has no accounts listed(we can only sign in to google there). The profile selection screen at telustvplus.com doesn’t show up either. We updated the software and did a couple of factory restarts to no avail. We have called telus customer support a couple of times with no help. The first time after getting the boxes a week ago and was told to wait a week and call back if it wasn’t fix as the boxes all weren’t on the account yet. The second time (yesterday) was told we have to have a google account signed in for profiles to work. (I told them I don’t want that because that’s not what I was talking about but have since tried signing in with a google account and that didn’t do anything). It seems to me the people I’ve talk to don’t understand what we mean even when both times have been with them on video while trying to explain. I’ve mentioned the telus webpage about the profiles (user-profiles-optik-tv) and was told it’s wrong and that can’t be done. In looking on this site, it seems the solution may be an account setup issue not a hardware issue but nobody with customer support seems to understand. Maybe someone here can help. Has something changed with the profiles and the webpage hasn’t been updated? ThanksLand line not working
Since at least last Saturday my land line at [mod edit - private info] has not been working, with the phone signalling "no line." Since this is my only phone, I have been trying to notify Telus of the problem through online means, but have received no response. I URGENTLY need to get this problem fixed, since I am 83 years old with limited mobility and my telephone is my only means of getting emergency support if necessary. PLEASE CONTACT me by email at [mod edit - private info] To complicate things further, My Telus refuses to accept the combination of my email address and password. When I request email verification no email arrives. Telus seems to make it virtually impossible to notify them of problems like this, let alone to offer any help to fix it. This is the second time this problem has arisen, and the last time it took 2 whole weeks before it was fixed by a Telus technician -- the problem was with the connection outside. Presumably the same problem has arisen again. PLEASE FIX IT FOR ME!!!!
