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Multiple Telus Wifi Boost 7 setup
I got upgraded to new Telus setup with NAH and Wifi Boost 7 booster. Everything is working great except that my 2nd Wifi boost 7 wont work. Its connecting fine and forms a mesh network with the Primary but none of my wireless devices will connect to it. I have tried multiple ways of connecting: Primary-boost and Secondary-boost connected to NAH. Both boost-7 are green and show excellent connectivity and zero issues. Primary-boost connected to NAH and Secondary-boost connected to Primary-boost 2.5G port. Both are green and show excellent connectivity and zero issues. However, none of my laptops, phones, tablets, other IOT devices will connect to the secondary-boost. I called Telus and this is what i am told Telus has upgraded their systems which does not allow them to add a 2nd boost-7 devices for their customers anymore. so if the customer has 2x Telus-Wifi-Boost-7 and even if they form a mesh network and are green, the 2nd one wont work. Customers are now being pushed to use Telus Wifi Plus to get better coverage and pay $10/month for that service. Very disappointed in this. See screenshot of my connectivity below.
Request to Review Internet Offer
Hello, About two months ago, a TELUS representative contacted me and offered internet service for around $60/month without requiring a Koodo mobile connection. At the time, I told the representative that I needed some time to think about it before making a decision. Now that I’ve contacted TELUS again to move forward, the lowest offer I’m being quoted is $70/month, which is disappointing considering the previous offer I received. I’m genuinely interested in joining TELUS, especially because of the fibre service quality, but the pricing difference is significant for me. If TELUS is able to honour or match the earlier $60/month offer, I would be ready to switch and sign up right away. I would appreciate it if someone could review this and let me know whether there’s any flexibility available. Thanks!
Is T3200M compatible with Wifi Boost 7 (v3.0)?
I currently use the Actiontec T3200M connected directly to the fibre receptacle on the wall (I live in an apartment that is pre-wired for fibre). I recently upgraded to PureFibre Gigabit. The CSR stated that I did not need to upgrade the T3200M. The CSR also sent the new Wifi Boost 7. Following the instructions here: (https://www.telus.com/en/support/article/troubleshoot-your-telus-boost-wi-fi-7?INTCMP=Tcom-support_results-hub_wi-fi-boosters_troubleshoot-your-telus-boost-wi-fi-7), I have connected the boost 7 to one of the yellow network ports on the T3200M. The ethernet ports on both sides blink green. The boost 7's power LED first blinks white and after a few minutes turns green. The T3200M configuration page shows the Boost 7 as a connected device. I can connect devices via wifi to the boost. However, I can't get internet access to work when connected. Instead, I get a "No Internet access" error. I have tried the following: Power cycled both devices. Factory reset both. Disabled wifi on the T3200M. Enabled port bridging on the T3200M. Installed the Telus Connect App. None of the above have worked. So can someone authoritatively state whether or not the T3200M even works with the boost 7?Fibre: wrong 200$ installation charges debited
We were told by both the technician who came and the agents we talked to before that we were not going to be charged for the fibre installation. We received 6 letters, even registered letters and numerous emails telling us that was a free upgrade from the copper to fibre because Telus is ending copper in our area. From Telus FAQ: Is there any cost to transfer to Telus pure fibre? No, we value your business and this transfer will come at no cost to you. Today I opened the bill and there is a charge of 200$ + taxes !! Shock 😮 I called Telus, after wasting my time trying to dispute the issue on the app that tells you that something went wrong, “maybe is your internet connection “ 😳 More time wasted. The AI agent told me I would get a call back. The first one was canceled because even if I said hello 3 times , the machine hung up on me. I called again and after talking briefly with a human I was put on hold for the dispute team and after 1 hour waiting to talk to someone of the dispute team the call ended. Frustration big time ! Why did I trust all these people?! They all can’t care less and at this point they are just telling you lies Where is Telus? the one that I trusted long time ago , not anymore. But it’s not over
Telus Connect App not working since our modem changed
Telus Connect app not showing devices, says some features are unavailable in the app, and cannot see our devices to control wifi usage. This matters because I have an 11 year old son that loves the internet! If these steps do not work, message TELUS Support via the TELUS Neighborhood forum to have them manually sync the device, as some users have reported this requires a backend update. Just connecting in hopes that they can manually sync our device.
T3200 & mobile phones keep dropping
Hi I have a T3200 modem with 2 DSL ports as input lines that was installed 2 years ago and configured as 5GHz. There are 5 devices that connect to it: 2 Apple Mac laptops, Samsung TV, Apple iPhone & Samsung android phone. All of these are in approx 1,000 sq ft apartment. The devices are typically within 25 feet of the T3200. There are no concrete walls. This setup worked fine until about 2 months ago. In the past 60 days the mobile phones consistently drop from the WiFi about every 2 to 4 hours. The Samsung TV drops every couple of days. I have called TELUS and spent 2+ hours with them. The first call split the network into 2.4GHz and 5GHz. That did not solve the issue or improve the connection speed. The next call went through most of the same troubleshooting and the recommended fix is to install a WiFi booster at $10 per month. 2 things puzzle me: 1) the distance from the devices to the T3200 router is less than 25 feet. 2) The setup worked fine for 2 years without a WiFi booster. What would cause the need for a WiFi booster? Any suggestions would be appreciated. How would you work with TELUS to resolve this? If I was to look at buying a router, any recommendations? thanks!Do Not upgrade Optik TV Digital Box until you have to.
I received an email saying that I qualified to update my Telus digital box. I thought oh great filled out the form and hit send me new boxes with the warning the old boxes will stop working two weeks from shipping date. They arrived quickly next day by Purolator. I hooked up one of the boxes and started browsing and quickly noticed changes that I am not fond of. No channel preview in the guide just a picture, so you can't see if you are switching in to a commercial Channel information in the guide used to show actors and year show/ movie was made/aired. Now it just shows a brief description. Search used to be able to search live TV and demand for easy series record. Now it just shows on demand. Record now only stores for 90 days. None of my recorded stuff switched over (which I did see that it said it might not but I figured I would cross my fingers and hold my breath) I also had Christmas movies saved for years for easy holiday watching. Overall I think the boxes are a huge downgrade and if your current box is working properly don't bother with the upgrade.
