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Received a collections notice before my final bill.
We had just recently left home services, as we were having major Internet problems with Telus for a couple months. We were told that we would not be charged anything, when we cancelled. But now I have received a $207 bill from General credit services Inc. Stating that we owe money. I paid this bill. I just find it very frustrating that we never received a final bill online or in the mail. Especially since we were told we would not be charged..
Recordings skip and stall during playback
This is getting very frustrating! We've been having an ongoing issue with our Telus Optic 4K box. The are recordings are not being recorded, or if they are recorded, they skip and stall during playback. Every time I've looked online for an answer It says to restart both my modem and optic TV box. I have done this four times already and it's still happening! I don't want to wait 2 hours on hold to reach an agent, only to tell me once again to restart everything.Purolator waybill to return equipment was never sent
I need a waybill that a Telus agent promised to send by email but it never arrived. Agent romised a couple of months ago and yesterday again, when I called to inquire about the status. Worst of all: Telus already charged me for the equipment!! If any support agent is on this forum, please help! Carol
programming rca tv on new digital box remote
model number-rnsm4025 tried all codes wont work, tried auto code search only once tv said 'not available' never showed mute icon. called an agent tried all codes provided manually no go unable to program is there a known code that will work with this tv? tried all rca, curtis, and sony options no go. 3 digit code as per new android tv boxes. rcs smart tv virouso thank you
Optik TV app restart feature
The restart feature doesn't seem to be available. I called tech support last week and they said they would "escalate" the issue, but after 5 days I still haven't heard. I can use on the physical tv but not on my computer... can't restart a show or view from the past 24 hours even tho the help/support pages still say this feature is current. Please advise.
Bonded copper services
Trouble Ticket# 000000010122022 No errors found. Provisioning is complete and functioning correctly. Network Support advises checking with Customer Service to determine eligibility for an upgrade to bonded service, which could double the current speed. So how can I do this without being on the phone for over 2 hours with 4 different agents, none of which seem to have even basic comprehension of English? I look forward to your reply.
I didn't order Optik tv
I didn't order telus TV but they delivered it . I sent it back . Telus shipment doubled so I sent it back. I did order home phone , but it seem that telus does not supply the type I requested in my area . The tech had no idea about the home phone order or that equipment. Now I have given up on telus home phone . Im new to telus . Not impressed yet . Maybe they will see this and impress me with a response.WiFi Boost 7 GUI not working
I am trying to change the SSID and password of my TELUS Boost WiFi 7 -I was able to get pass NAH and saw Boost 7 under connected devices. But when I attempted to login using the ip address shown under boost 192.168.1.254 I only get an error something isnt right. I already tried different browsers and Incognito but to no avail. Is this a work in progress thing or is there a roadmap to access Boost WiFi 7 GUI? Any help would be highly appreciate