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Bring back Customer Service
Hi Neighbours! What has happened to Telus Customer Service from over two years ago? Where did the high level customer service go? Why are we being lied to? Is this the way to treat loyal long term customers? Where is the “we care and value our Telus customers” factor? Neighbours, I reviewed the issues on this forum that you all have experienced focused on customer service. I have experienced a few of them myself. There is clearly a trend of erosion of the high level Telus customer service that once existed in the past. I am aware Telus customer call support for our country is in another country. It’s been this way for past couple of years. Telus, please bring it back! Yes we know it’s about being fiscally responsible; save money. However how can the senior management team of Telus allow the degradation of customer service just to save a few dollars. Whatever training program, quality review measures are in place including hiring employees for this call centre; it’s clearly not working. The robotic scripted interactions, really? I was told during my last interaction with the Telus call support person that the reason the technician was late was due to road & weather conditions. It was a pristine day! Not a cloud in the sky. When I told them this, there was a pause and then they repeated the same words. Good grief!
Telus optik TV always switches back to all channels
Hello, ive been having a problem for the past two weeks where every time i go to turn on my Telus optik tv it always switches back to ALL CHANNELS instead of my subscribed channels? Anyone else have this issue? I spent 2 hours on the phone with a technician and they had no idea what to do. We reset everything that could be reset even got a new box and it still did the same thing. Any suggestions?
Sports delay... Still working on it?
Hey so we still have a massive delay (up to 60 seconds of game play) in sports. The nature of watching sports is that it's live. When my apps, social media, and friends are talking about the game and I'm behind it's absolutely brutal. How can this be? Counting down the days till the end of my term, that's for sure.
Home services cancellation fee applied despite special circumstances agreement
Last summer I contacted telus to renew our father in law's internet and home service agreement. I was offered a good plan but I explained, I'm the POA for a 91 year old senior with dementia. He likely will either pass on or be moved to a home during the length of the 2 year contract. I was assured by the support staff that the fee would be waved due to special circumstances, also said he would write a note on the account, the cancelation fees would be waved. Well, it happened, he moved, I added an additional phone line to the new residence and a month later I called to cancel the home services. That's when issues started. The customer service said, no exceptions, nothing on the account. The fee is $285 to cancel. Doesn't matter what I was told before, made me feel like I was lying. I tried to escalate, he refused to and said, want to cancel or not?. I felt trapped and agreed to pay but now, I want to escalate, maybe go to a news media especially that I see cancelation fees will be illegal starting in June. Let's take advantage of a 91 year old vet with dementia. How can I get a refund for this fee?TELUS sent a 2018 bill to collections with zero notice for 8 years
I received a Debt Collection Notice email yesterday saying I owe TELUS Wireline $73.84 ($65.10 principal + $8.74 interest). The problem is, I’ve never heard about this before. I never got a single email, phone call, or letter from TELUS. I called the collection agency, and they said it’s for an unpaid bill from 2018, which is honestly ridiculous. It’s been 8 years, and this is the first notice I’ve ever received? Not even one reminder from TELUS? Because it’s been so long, I can’t even find any old payment records. They also told me the interest keeps increasing daily unless I pay now. I’m really angry and disappointed that something this old is suddenly sent to collections with no prior contact.
Year of Program Viewable From Guide Description, Please!
Apr 15/26 Hi Telus, Scrolling the Guide, not seeing year of show/movie. You need to click on said program to retrieve what the year of show/movie is. Year was included with Optik TV (Telus 4K VIP5602W) I used prior. What I have currently is TELUSTV-21T. Which I was told a year ago was the latest by Telus (TV + PVR all in one). I mentioned over a year ago to that agent that year was not showing for programs, and he had said it was fairly new and they are still working out the kinks. Well, still not there. Currently under Name of a show/movie shows; Maturity rating (ie 14+), start to finish time, Genre, Season & Episode (for shows), and description. Can we please include year?? Thank you! ;)
Lost full list of PVR recordings
So all pvr recordings in my list are gone today. Spent 1 hour 41 minutes mostly on hold with some of the most horribly annoying, repeating, elevator music I have heard. Transferred once and had to revalidate with the rep which doesn’t make sense since I was transferred internally. Then I am told sorry I can’t help and you will hear back from our back office in 7 working days. So no resolution or explanation and no recorded programming to watch on the weekend as I was expecting. Frustrating system that already wasn’t great as programs would show as recorded then wouldn’t play, or have glitchy or freezing audio or video. I have replaced the tv box once, and been through the unplug and replug order too many times (with all devices on different floors which is a pain) and I gave up calling for the issue as I don’t have 2 hours to waste every time I have to call. With the cost of the tv service, I expect better than this. Has anyone ever gotten decent, timely, proper resolution to their issues or is this a lost cause? Loyalty and a long list of services doesn’t make any difference. I feel like picking a service provider is like picking the one that has the least horrible service.Help me understand the MoCA port on the Arcadyan NH20A and optimize my network topography
So my NH20A has a MoCA port, and it's connected to an RG-6 cable in the structured media enclosure. The PVR is connected to the ECB6250 via Ethernet, and the other end of the adapter is connected to the Coax port in the wall. Is it possible to plug a switch into the ECB6250 so that I'll have additional Ethernet ports for WiFi or wired connections? If this doesn't work, can I swap the ECB6250 with this? https://www.amazon.com/Adapter-High-Speed-Ethernet-Streaming-KB-M3-02/dp/B0DMFLBZZ5/ref=mp_s_a_1_1 Since the NH20A has a MoCA port, I'm assuming I won't need a MoCA adapter for it. I'm assuming I'll just need a MoCA adapter for the rooms where I'll need internet and TV. If the room already has a Coax port and the TV works through it, then I'm assuming it's just plugging in the gear for internet and no other configuration is required? What are the specs of the NH20A's MoCA port? Is it capable of 2.5GbE? What is the maximum number of adapters it'll support in the mesh? If I want all of my STBs hardwired, can I use MoCA adapters to do that and keep port 2-4 of the NH20A free for other uses? Then I'll bridge port 1 for another router. What do you guys think of this topography?my emails are randomly being deleted
Last month, while in the mail app on my iphone, suddenly 5 months worth of emails randomly deleted from my account. I thought I had accidentally deleted them. Then it happened again last week, exactly the past 5 months of emails. I have been unable to get them back. I tried getting them from the server, but they are gone from there as well. Just now, while on my macbook, the past 2 years of my emails disappeared, then reappeared. Has anyone else had this happen?
