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Poor customer service.
I tried in vane to set up my home voice mail on my acct but was unable to despite standing on my head and giving up my first born. Nothing worked with the online tutorials so I went to the phone call option. I was connected very quickly but I now know that it was more of a sales call than support call. She verified that I had home phone, duh, and said she would help me to get it set up. From that point on she went into sales mode. I do not use Telus mobility because it does not serve Sproat Lake, port alberni. She proceeded to check my home address (not at the lake ) and she confirmed that Telus mobility works at my house, duh. She then checked the lake address I gave and confirmed that telus provides service at the lake. This is not true, I work as a home care RN and we repeatedly have to either drive for service or use their home phone. She argued with me, argue that I was wrong. I told her that I was not switching to Telus mobility and then she proceeded to argue further about how easy the switch was etc. I mentioned that I had phoned for support with my home voicemail and she continued to argue. I told her I would find the support myself. I went on to the Telus site again and found that I don't in fact have voicemail. Why could she not have told me that??? I am on home phone lite. you only get one feature and my feature is call display which I am not going to change with all the spam. I pay $210 for my service and can't even get voicemail. TELUS' support is really just their sales department. Shaw is not looking so bad right now.
Profile Settings Not Holding
Anyone having issues with profiles not holding when selected on TELUSTV-21T Android Optik TV+ I have a Main profile and one additional. When I turn off box or it goes to sleep and was last viewing on Main it defaults to the second profile when reactivated. It used to hold the last viewed profile. Now in order to get it to accept Main you have to select the other profile then go back to Home and toggle to Settings then reselect Main which is a pain.
T3200 & mobile phones keep dropping
Hi I have a T3200 modem with 2 DSL ports as input lines that was installed 2 years ago and configured as 5GHz. There are 5 devices that connect to it: 2 Apple Mac laptops, Samsung TV, Apple iPhone & Samsung android phone. All of these are in approx 1,000 sq ft apartment. The devices are typically within 25 feet of the T3200. There are no concrete walls. This setup worked fine until about 2 months ago. In the past 60 days the mobile phones consistently drop from the WiFi about every 2 to 4 hours. The Samsung TV drops every couple of days. I have called TELUS and spent 2+ hours with them. The first call split the network into 2.4GHz and 5GHz. That did not solve the issue or improve the connection speed. The next call went through most of the same troubleshooting and the recommended fix is to install a WiFi booster at $10 per month. 2 things puzzle me: 1) the distance from the devices to the T3200 router is less than 25 feet. 2) The setup worked fine for 2 years without a WiFi booster. What would cause the need for a WiFi booster? Any suggestions would be appreciated. How would you work with TELUS to resolve this? If I was to look at buying a router, any recommendations? thanks!
Need separate isolated network for work purposes
Hello, I am currently renting a house that includes Telus Internet, I have to setup a separate isolated network to be able to work as they require this. I have limited access to the modem it is in Garage but can access if absolute needed I do have access to the login page for both Telus devices it is a newer building and has one cat cable running up to the Apt which is in the 10g port going to a managed switch then switch to Telus Router and switch to my Router/Routers can someone please help me set up this sep network please I realize this is mentioned a lot but not my actual situation. I need to return to work from home. equipmemt NH20A Netgear Managed switch Telus wifi 7 router I have available M18 Dlink, Linksys EA6100,Tp Link deco m4 Router The Way I had it at last place was put into bridge mode plugged router into port 1 but it is very hard for me to run another cable besides the one coming into my apt.
Free Samsung 55" TV Promotion
Signed up for new home internet and tv bundle. Promotion included 55" TV. That was Oct. 2025 now May 2026 still to TV. Called multiple times with vague answers. Also found new "streaming box" not as good as the Optik box with pvr. Picture quality, lag, video stutter and signal drop are bad. Then there is the extra 24hr channels which are garbage. Dialogue sound drops with background sound still audible. I am honestly missing Novus I had in Vancouver.
Telus Connect App...
The Telus Connect App will not connect to my router to control wifi devices. This is a must have if you have little people in your house. I can see by other threads that this has been talked about for over a year... can anyone enlighten me to a fix other than accessing the router through a DNS number? Thanks for your time.Canadian film channel
We signed up for Optik TV last year. It's been a long time since we've had cable (nearly 20 years), and.. things have really changed. The single-show channels are really a trip. I don't know if everybody gets the same, but we have Three's Company, Walking Dead, Price is Right channels. It seems setting up a "channel" is easy now, because these things don't require broadcast channels, nor hosts, or most likely even any office space. Somebody programs these things from a desk and advertising it inserted from some package deal that Telus sells. If it's so easy to do this, why do we not have a Canadian film channel, playing new and old films 24/7? There is a lot of really great stuff out there, but it's hard to find. Some is available on Crave, some doesn't seem to be available on any channels or streaming at all. Where is Last Night? When can I see Blue Heron? Mile End Kicks? With the apparent ease of setting up channels, the lack of support for Cancon is mind boggling.
