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Telus TV+ channel guide keeps switching to "all channels"
I'm experiencing an issue with my Telus TV+ channel guide. The filter and sort settings keep reverting to “All channels,” even though I had selected “My favourite channels.” While the TV is on, the guide correctly shows “My favourite channels” after I select it. However, after turning the TV off and then back on later, the guide has reset to show “All channels.” I’ve restarted both of my digital boxes, but that didn’t resolve the issue. This has been happening for several days. Is this an issue for anyone else?
T3200 & mobile phones keep dropping
Hi I have a T3200 modem with 2 DSL ports as input lines that was installed 2 years ago and configured as 5GHz. There are 5 devices that connect to it: 2 Apple Mac laptops, Samsung TV, Apple iPhone & Samsung android phone. All of these are in approx 1,000 sq ft apartment. The devices are typically within 25 feet of the T3200. There are no concrete walls. This setup worked fine until about 2 months ago. In the past 60 days the mobile phones consistently drop from the WiFi about every 2 to 4 hours. The Samsung TV drops every couple of days. I have called TELUS and spent 2+ hours with them. The first call split the network into 2.4GHz and 5GHz. That did not solve the issue or improve the connection speed. The next call went through most of the same troubleshooting and the recommended fix is to install a WiFi booster at $10 per month. 2 things puzzle me: 1) the distance from the devices to the T3200 router is less than 25 feet. 2) The setup worked fine for 2 years without a WiFi booster. What would cause the need for a WiFi booster? Any suggestions would be appreciated. How would you work with TELUS to resolve this? If I was to look at buying a router, any recommendations? thanks!
Received a collections notice for an account closed 2 years ago with a $0 balance
I closed my TELUS account in May 2024 and received a final email confirming that my account balance was $0. Now, almost 2 years later, I received: an email from TELUS saying I have a bill credit due to an overpayment on my home services account, and an email from ACRM Collections claiming I owe money to TELUS. I’m confused about how I can both owe money and have a credit at the same time. What should I do in this situation? Would it make sense to email ARM a screenshot of the TELUS overpayment notice and my final $0 balance email to dispute the debt? Also, nothing related to collections is showing on my credit report yet. Has anyone dealt with something similar?
Need repair of network interface box on side of my house, not secure
A few years ago Telus had a 3rd party company in my neighborhood, installing fiber optic free to our homes. I opted to have this done in case I decided to switch my cable and internet down the road to Telus. The exterior network interface box on the outside of my house that they installed, was done terribly and is not secure to my house at all, was done very poorly and I need Telus to send someone out to properly secure it to my house before it falls over. When I try to phone Telus to speak with someone about arranging for the appropriate repair person to come out and do this, the AI Voice Prompts tell me I must enter the phone # I'm calling about. I don't have a phone number I'm calling about. What on earth do I have to say to the voice prompts (soooo annoying and difficult to get through) to get me put through to Repair or Technical Support, without having a phone # --- the latter just doesn't apply in my case.Renewal of Business Internet Service
I recently received a phone call from a Telus Business Account Specialist who had been trying to contact me for the past couple of months. I was out of the country. She was calling our urgent patient care line and speaking to my colleague instead of sending me an email. I tried calling her back once but her voicemail was not clear and I didn’t know how to return the call. You can imagine with all of the spam going around that it’s hard to trust people cold calling like this. And it was all just so that I can renew my contract with Telus. I don’t understand how this can’t be handled through a secure app. I had no way to verify if this caller was legitimate and then how to trust the email she sent. There has to be a better way Telus. You are a huge company and your business services are very weak.connectivity issues
Our internet keeps dropping my laptop out. It is so disappointing. I moved to a brand new unit and Telus was installed and ready to use. So, I signed a contract, but the connection is not reliable and cuts out when I most need it!!! Please send a technician to fix the problem. Bijan
Profile Settings Not Holding
Anyone having issues with profiles not holding when selected on TELUSTV-21T Android Optik TV+ I have a Main profile and one additional. When I turn off box or it goes to sleep and was last viewing on Main it defaults to the second profile when reactivated. It used to hold the last viewed profile. Now in order to get it to accept Main you have to select the other profile then go back to Home and toggle to Settings then reselect Main which is a pain.
Need separate isolated network for work purposes
Hello, I am currently renting a house that includes Telus Internet, I have to setup a separate isolated network to be able to work as they require this. I have limited access to the modem it is in Garage but can access if absolute needed I do have access to the login page for both Telus devices it is a newer building and has one cat cable running up to the Apt which is in the 10g port going to a managed switch then switch to Telus Router and switch to my Router/Routers can someone please help me set up this sep network please I realize this is mentioned a lot but not my actual situation. I need to return to work from home. equipmemt NH20A Netgear Managed switch Telus wifi 7 router I have available M18 Dlink, Linksys EA6100,Tp Link deco m4 Router The Way I had it at last place was put into bridge mode plugged router into port 1 but it is very hard for me to run another cable besides the one coming into my apt.