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unable to change any optik tv packages in my account or my telus app
i've never really bothered with it until recently i feel like changing from netflix to disney+ premium or at least look at what other options are available.. but whenever i go to my account or on the my telus app and click on optik tv.. i get Looks like something went wrong. if i recall.. this thing have never ever worked in years.. i just never bothered changing anything.. so is there a fix or i have to go thru customer service again and wait for them to put me on hold for 3-5 mins after every questions? like seriously.. those call center agent likes to milk the call and pretend to be doing something.. lemme put you on hold for 3-5 mins while i look up ur account.. like every step they put me on a 3-5 min hold.. and it's not just 1 off lol.. it's literally every single call whether it's customer service or tech support.. i used to work at one of the rogers call center.. we do the same thing.. but never 3-5 mins to milk calls lol.. maybe 30-60sec max..
Issue with NH20A bridge mode
Hey there, I’m a newbie when it comes to networking. I have an issue trying to bridge the NH20A to my ubiquiti cloud gateway fibre. I have 1.5G fibre. I’ve tried everything I can think of and from research I’ve done and still can’t get it to connect. I’ve tried all ports bridged, port 1, 10g port. Factory resetting the NH20A and for whatever reason it will not provide internet to the ucg fibre. I’ve tried configuring the ucg to pppoe with all the accurate credentials and vlan 40 tags. I can get it to connect in a double NAH set up but the internet speed is abysmal. Only 0.1mbs. I’ve tried changing the ip addresses. Any further guidance or any other ideas would be greatly appreciated! thanks!
Telus keeps sending my account to collection agencies for a non-existent debt
I am posting here because I have exhausted all reasonable ways of resolving this issue, and I am extremely disappointed with how Telus has handled this situation. About 4 months ago, I received a letter from ARM Collection Agency stating that I owed $320 related to a former Telus account, with the alleged delinquency dating back to July 2022. I carefully reviewed all my Telus bills from that period and could not find any charge matching this amount. The final bill before my account was closed clearly showed a balance of $0. I then contacted Telus customer service. Telus confirmed that, based on their records, all payments had been made, and they could not identify what this outstanding charge was for. However, I was told that because my profile had already been transferred to a collection agency, Telus could not provide further details and that I needed to contact the collection agency myself. Although I was extremely frustrated, I contacted ARM Collection Agency and provided the payment records from over three years ago, and my final Telus ebill showing a zero balance. Then ARM confirmed that there was no valid debt and immediately closed the case. At that point, although unhappy with the process, I accepted it as resolved. However, I have now received another collection notice, this time from ARO, claiming that I owe $367 to Telus. This ARO Inc. appears to be a legitimate debt collection agency, so this does not seem to be a scam. What is alarming is that after the previous collection case was formally closed due to no debt, Telus appears to have assigned my profile to yet another collection agency, for a different amount, without providing any explanation. I am still a Telus customer, but this experience has completely undermined my trust in Telus’ billing system and customer support. I am posting this here in the hope that Telus will take ownership of this issue and provide a clear explanation and permanent resolution.
Electrical issues from internet install
Hello, I recently upgraded my wifi resulting in the modem being replaced with a hub. The technician asked if he could screw the mount plates onto the wall for the hub and I agreed, as it was recommended not to be sitting on the floor. After the install it was noticed that the technician also put on a new electrical plate for the hub, due to this plate install (that I was not told was going to occur) the electrical power was lost from another dedicated outlet for my heat source for the room. The plate from the non working outlet is now also falling off and it was working and secure immediately prior to the install of the hub by the technician. I do not know why the technician cut my power to the outlet and was not told this would happen as I would have had the hub installed near another existing outlet. I now need power reestablished to the outlet as I need the heat working in this room (it's currently -30). What are the steps for Telus to fix what their technician did here?
Received a collections notice for an account closed 2 years ago with a $0 balance
I closed my account with Telus in October 2023 and received a final email in December 2023 noting my account had a $0 balance. 2 years later, I receive an email from ARM collections agency that I owe money to Telus. I called Telus, but they were unable to tell me what the amount was for. After emailing ARM, I got an email that there was a payment and the file is closed. I still have a collections notice on my credit report from another company General Credit Services that says my file is still open. Can I get some help? I never received any notice from Telus that I actually owe money to them, it's just from 3rd party companies I never had any involvement with.
