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Telus TV Digital Box
Can anyone help me? Last week I upgraded my pvr to digital box with cloud storage of recordings. The Stingray Music VIDEO app and channel 583 that I previously had on my pvr box is now missing. After a while my recordings were all there in the cloud. Today when I turned on my TV the recordings were all gone. When I clicked on recording subscription options it said I was already subscribed. I can see the recordings on the telus tv app on my phone and computer but it says I can only play them on my TV box which is impossible because the recordings are in the cloud not the box. I can resume watching cloud recordings that I didn't finish watching on my phone and computer app. The person I spoke to today at 888-811-2323 didn't know how to fix it so he's sending me a new box which isn't going to fix it. The proplem appears to me to be that my subscription is corrupted.
Telus Digital TV Digital Boxes
New user to the new Digital Boxes vs the old Legacy Optik. Had a very frustrating time getting the recordings to work, many calls and fortunately finally resolved (Thanks Sophia). During the process I was asked to reboot and re-enter my Telus log in info. I don't recall having to enter my log info other than the optional google account info when i first set up and it wasn't necessary. Just for my own sanity if prompted to log in at some point what credentials am I entering on these boxes, my Telus billing account info i.e email and password ?, or is it something else?
Network randomly crashing?
For some reason my Wifi modem keeps randomly red lighting and turning off, I have no idea why it’s doing this and it just randomly happens, I’ve tried un plugging it and plugging it in, I’ve tried resetting it. Nothing seems to work and I can’t find anyone with a similar problemClosed Captions on Digital TV Box
I have multiple times opened settings, turned on closed captions, opened display settings and set caption preferences the way I would like: small font, 25% opacity on background. The example shown in settings would be perfect, IF the settings were applied when returning to live TV. Default of large font, white font on opaque black background interferes with decent program viewing. How to get the captions settings as set to apply to live TV? Is this a feature still under development? If so when will this be rolled out? I consider this a high priority for my TV viewing.Problem with the terms & conditions on the My Telus app
I use the My Telus app for 2-factor authentication on my Telus.com account. After an update the app is prompting me to accept the terms and conditions, and I have a question about clause 28 Indemnification. It says that I'm on the hook for Telus' expenses if anyone makes a claim against Telus around using the service. That's it. It's not limited to my own behaviour on the app, it just says any claim. Am I reading that right?No WiFi Password Change Option on Connect
When I log into Telus Connect, I do not see the edit pencil to change my WiFi password. I hear that there is another way but I cannot find the admin password on my NAH equipment. I do have the admin password on my Boost Wi-Fi 7, but I'm not sure I can use that. It's been 5 days since I had the equipment installed so I was told that the edit would be possible on Telus Connect.
Ongoing Issues Since Signup – Wrong Equipment, Billing, and Internet Problems
Hello, I’m posting here in hopes of finally getting proper support and resolution, as our experience since signing up with Telus has been extremely frustrating. We signed up for TV, Internet, and Home Security on December 21, 2025. In just one month, we’ve had multiple issues that remain unresolved. First, we were sent the wrong security equipment (3 outdoor cameras instead of 1 doorbell camera and 2 outdoor cameras). After several follow-ups, we were told this was corrected, but then the replacement doorbell camera was shipped to the wrong address in British Columbia, even though we live in Edmonton and our address on file was correct. We later found out our cable box was never shipped at all — yet we were still billed. It’s now been over a month and we are being charged for products we have not received. On top of this, our 1 Gig internet has not performed as expected despite minimal usage (2 phones and 1 TV). Our concerns were dismissed rather than properly investigated. On January 18, our internet was down for the entire day while our neighbours with Telus had no issues, which is very concerning. We’ve made multiple store visits and calls to support, yet nothing has been fully resolved. This is not the experience we expected from Telus, especially as new customers. At this point, we are looking for: Immediate delivery of missing equipment Correction of our billing A proper investigation into our internet issues Fair compensation for the ongoing inconvenience We’re hoping someone from Telus can step in and take ownership of this situation. Thank you.
