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Can’t Activate Disney+ Through Stream+
I recently purchased Stream+ on the Telus app. It was a huge pain, but I managed to activate the Netflix, Prime, and Telus TV+ accounts, but I haven’t been able to activate Disney+. I contacted Telus and they told me the issue was with Disney+ and to contact their support instead. So I did, and Disney+ Support and they told me it wasn’t on their end, and suggested I went to a Telus store to have them help activate the account. I just went to a Telus store today and they told me they couldn’t do anything, and to contact Telus Support. I’m going back to work on Tuesday night and if I can’t find a solution to this, I’m cancelling Stream+.Unable to view (or access) home services bills
I have been unable to view my home services bills for almost two weeks. I keep getting the following message: "Sorry something went wrong on our end." When I try later (as suggested) I get a similar message that "We are currently unavailable to retrieve your billing information. Please try again later." This is especially frustrating because, according to my records, my bill should be less than it was this past month. Has anyone else been unable to view their home services bills? Thanks, Sherrye
Call Screen Not Working
Does anyone know how I can get this feature to work. It used to work but now I get a recording saying the call can't be completed to *60. There is no one at telus technical support who knows what this feature is or how it works. I've been on the phone for hours and sent numerous messages on the Telus app but there is no help available. There was a ticket open but they just closed it without fixing the problem.
Poor service for wifi equipment
Well today I called to complain about my internet I x5 gb speed but my wifi modem is a wifi boost 6 that only is good for 2.5 gb I need the new wifi modem that is wifi boost 7 that is good for 5gb speed I spent 3 hours on the phone and when they finally told me they would send a new one out I was told I would have to pay $200 for it I already pay $300 a month for my service all I want is a wifi modem that works with my planClosed Captions on Digital TV Box
I have multiple times opened settings, turned on closed captions, opened display settings and set caption preferences the way I would like: small font, 25% opacity on background. The example shown in settings would be perfect, IF the settings were applied when returning to live TV. Default of large font, white font on opaque black background interferes with decent program viewing. How to get the captions settings as set to apply to live TV? Is this a feature still under development? If so when will this be rolled out? I consider this a high priority for my TV viewing.
Activating new internet not working
Hi there. We are trying to activate our internet and it isn't working. Spent multiple hours on the phone with Telus where they kept trying to activate it. Everything is connected properly. I'm wondering if this may be why it isn't working....the previous owners have a renter in a separate building who has internet. That internet is still on and working. His internet then connects into our house (through the router). Could this be messing up the process of activating our internet? This is the only thing I can think of other as everything else checks out. Has anyone had this situation? It's so frustrating that I spoke to three people yesterday and they can't figure it out and now they are sending someone in person but they can't be here for a week!Nov2025--Still No Roku TV
New subscription Today (14Nov) to Telus TV+ Unable to Use Telus TV+ on our Roku TVs Please advise high-pressure sales people that Telus TV+ does NOT work with **all Smart TVs** -- we were entirly mislead! Plus it has be another insane run-around to attempt to get any realistic information or to cancel subscription before it shows up on MCard . . . Subscription not even activated. Bizzarre 're-directs' to Fire-stick equivalents or using on Web Browser are entirely inappropriate for disabled user.
