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Disney+ Jittery/lag
Hello. I have had Optik TV for over 2 years, with Telus Pure fibre 1gig internet. I use the newer style smaller cloud based TV box, connected via wifi. In the first 2 years I had optik TV I had Disney+ and it worked fine without issue. During that time, we cancelled it to cut down on costs. I renewed for another 2 years with Telus, and part of our new plan covers the cost of Disney+. Since I have restarted my Disney+ subscription, I find it lags durning playback. It’s very jittery. I also use Netflix, Apple TV, Amazon Prime, and Crave. None of the other apps have an issue. Live TV also seems to be fine. It’s just Disney+ that has this issue. I tried to uninstall and re-install the app, but the Telus Optik box won’t allow it to be deleted completely. It allows me to uninstall updates, which I did, and then re-installed them, and still had the same issue. I’ve lowered the playback quality settings on the app, and still it jitters. I was trying to watch a movie today and it was almost unwatchable. Has anyone else had this problem specifically with Disney+ on the Telus box. Any suggestions on how to fix it?
New Digital Box Guide shows many channels blank
I have been using the new digital boxes for about a month now, and while most things seems to work ok so far, I have noticed that, when I bring up the guide, many channels that I know I’m subscribed to, appear blank (see the attachment). Is there a way to fix this, or are we looking at a bug ? Thanks. Fred
Attaching cameras to Asustor NAS through Telus WiFi Hub
I have 2 different cameras that I am trying to forward images to the Asustor "Surveillance" program. I can see them on my cell phone apps. I can ping them directly. But I cannot see them in the "Surveillance" program. I suspect this has something to do with port forwarding, but I am a novice here. Could you pleas tell me what I have to do? I have tried both ONVIF and RTSP protocols in the "Surveillance" program to no avail, and they are both supposed to work so I guess the problem is with the Router access? Wayne Cameras are TAPO S_360_360D, and Hiseeu WTD403
POOR SERVICE
I have had an outstanding service calls for over a month now for my home security system, TWO service appointments set up and TWO service appointments the tech did not show up. Two days sitting at home waiting for the CALL to say he/she was 15 minutes away. Customer service is a complete joke and the escalation manager is well lets just say not up to her job title. This is how you run a company, buy the little guys (ADT and The Monitoring Centre) and give **** service.... WHY??How do I cancel internet service agreement renewal?
And technician appointment. I accepted an offer to renew my internet service agreement for another two years with better speeds. Unfortunately, the price I'm seeing on this new service agreement is not what was advertised on the MyTelus website, and I'd like to cancel it without affecting my current service agreement. The new service agreement that I want to cancel doesn't come into effect until Jan. 8th (when the technician arrives), and my current agreement, that I want to keep, is valid until the end of February. Is any part of this process do-able online via the MyTelus portal (checked already, but maybe I checked the wrong places) or perhaps through support chat? I don't want to wait on hold any more.Customer Service Vancouver Complaint
Formal Complaint Letter (Service Not Delivered) Account Number: (removed account number) Address: Gastown Area, Vancouver, BC Date: Dec,13/2025 To Whom It May Concern, I am writing to formally lodge a complaint regarding the Home Internet Bundle I signed up for, which was scheduled to be installed on December 11 between 9:00 a.m. and 12:00 p.m. Despite this confirmed appointment, no technician arrived, and I have received no communication regarding rescheduling or delays. I did receive promotional emails about upgrading to Pure Fiber and receiving two months free, as well as the PS5 holiday package deal, but none of these services have been delivered. I have waited two days without any reply to my emails or call‑backs, which is unacceptable for a service I am already expected to pay for. This lack of service and communication is extremely disappointing. For the price being charged — even at $70 per month — the absence of installation, follow‑up, or accountability feels like a breach of trust and a failure to meet basic customer service standards. I request the following actions immediately: Confirmation of a new installation date and time. Written acknowledgment of the missed appointment. Assurance that promotional offers (Pure Fiber upgrade, two months free, PS5 holiday deal) will be honored. Compensation or credit for the delay and inconvenience caused. If I do not receive a satisfactory response within five business days, I will escalate this complaint to the Commission for Complaints for Telecom‑television Services (CCTS), the independent body that handles unresolved telecom complaints in Canada. Yours sincerely, Jonathan Craig (removed email address)
HDMI control of devices not working
As title says the HDMI control of devices not working all the way right. I just want to get to 1 button turn on if possible?? Optik remote turns off all 3 units off with press of power button as it should (Samsung TV, Optik box, Yamaha RD-X585 amp) But from everything being off will only turn on TV and optik box, Yamaha amp stays off. HDMI hook up is optik box into amp (regular HDMI #2 in) Amp hdmi ARC-CEC out to tv HDMI arc-CEC in. I have all settings on amp and TV for hdmi arc-cec set to on. Talked to Yamaha customer serv and went through all the stuff on their end and all is set right and is confirmed by both optik remote and tv remote controling amp volume levels so seems like all are speaking through HDMI cables. But again from everything being off will only turn on TV and optik box, Yamaha amp stays off. Anybody have this problem with Yamaha, Samsung, Optik combo?? Thx in advance for any help, Darren
