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Profile Settings Not Holding
Anyone having issues with profiles not holding when selected on TELUSTV-21T Android Optik TV+ I have a Main profile and one additional. When I turn off box or it goes to sleep and was last viewing on Main it defaults to the second profile when reactivated. It used to hold the last viewed profile. Now in order to get it to accept Main you have to select the other profile then go back to Home and toggle to Settings then reselect Main which is a pain.New 2026 Optik TV Box woes
First take on our new Telus Optic TV box. We received our new boxes last week to replace the current 4 that we have. We were told by a friendly tech services rep in the Philippines that everything would be the same or better and that we would still have our recorded programs and I assumed scheduled settings. No such luck. Not only have we lost recordings, but we need to reschedule programs for recording. Accessing the recordings now involves one extra step. Furthermore, there are no menu options for Play, Save, Delete, Series record info, Cancel series, Change settings, series priority, and Delete recordings. The screen is often cluttered with windows of other offerings and options; particularly when the TV is first turned on. Finally figured out to hit the back button to clear the detritus. The Guide no longer shows live video previews of the channels; just a still of the show or channel. The pause, skip, and fast forward modes are quirky. Am I a happy camper? Far from it. Anyone love the new boxes?
Terrible customer service
For all of you that are looking at getting a good customer service from Telus, don’t expect it anytime soon. I’ve had over 15 phone calls trying to get a new service installed at an our new house that we’re moving into May 1st. My first phone call was January 28 to set up all new services and almost 4 hours on the phone. We finally got it all set up, new fibre install on May 1 new install for all services May 4. I thought everything was great until the following week when we first got our new optic boxes sent to us in the email even though I said we weren’t moving in until May 1 and then we found out that the fibre drop was scheduled for February even though I repeatedly told the 1st agent they COULD NOT GET ACCESS UNTIL MAY 1. The outside contractor, Ledcor cancelled that service. I contacted another service agent at Telus and I was told to call back on April 23 and rebook the fibre drop and everything would be great. OK thought it was completed at that point I was mistaken. We got our February bill for our current house and discovered we were now being billed for the new service which hadn’t actually been installed yet. Had to call back and they gave us a credit on the amount of money that we’ve already spent on a service that we have not had installed. Then I got a callback saying because the fibre had to be canceled out May 4 install day was cancelled. 2 hours again on the phone, 3 agents this time before they came up with a solution. Credit our account for the amount of service not being delivered, book fibre install for May 1 and leave our May 4 installation day for services. Great
Multiple Telus Wifi Boost 7 setup
I got upgraded to new Telus setup with NAH and Wifi Boost 7 booster. Everything is working great except that my 2nd Wifi boost 7 wont work. Its connecting fine and forms a mesh network with the Primary but none of my wireless devices will connect to it. I have tried multiple ways of connecting: Primary-boost and Secondary-boost connected to NAH. Both boost-7 are green and show excellent connectivity and zero issues. Primary-boost connected to NAH and Secondary-boost connected to Primary-boost 2.5G port. Both are green and show excellent connectivity and zero issues. However, none of my laptops, phones, tablets, other IOT devices will connect to the secondary-boost. I called Telus and this is what i am told Telus has upgraded their systems which does not allow them to add a 2nd boost-7 devices for their customers anymore. so if the customer has 2x Telus-Wifi-Boost-7 and even if they form a mesh network and are green, the 2nd one wont work. Customers are now being pushed to use Telus Wifi Plus to get better coverage and pay $10/month for that service. Very disappointed in this. See screenshot of my connectivity below.
Request to Review Internet Offer
Hello, About two months ago, a TELUS representative contacted me and offered internet service for around $60/month without requiring a Koodo mobile connection. At the time, I told the representative that I needed some time to think about it before making a decision. Now that I’ve contacted TELUS again to move forward, the lowest offer I’m being quoted is $70/month, which is disappointing considering the previous offer I received. I’m genuinely interested in joining TELUS, especially because of the fibre service quality, but the pricing difference is significant for me. If TELUS is able to honour or match the earlier $60/month offer, I would be ready to switch and sign up right away. I would appreciate it if someone could review this and let me know whether there’s any flexibility available. Thanks!
Is T3200M compatible with Wifi Boost 7 (v3.0)?
I currently use the Actiontec T3200M connected directly to the fibre receptacle on the wall (I live in an apartment that is pre-wired for fibre). I recently upgraded to PureFibre Gigabit. The CSR stated that I did not need to upgrade the T3200M. The CSR also sent the new Wifi Boost 7. Following the instructions here: (https://www.telus.com/en/support/article/troubleshoot-your-telus-boost-wi-fi-7?INTCMP=Tcom-support_results-hub_wi-fi-boosters_troubleshoot-your-telus-boost-wi-fi-7), I have connected the boost 7 to one of the yellow network ports on the T3200M. The ethernet ports on both sides blink green. The boost 7's power LED first blinks white and after a few minutes turns green. The T3200M configuration page shows the Boost 7 as a connected device. I can connect devices via wifi to the boost. However, I can't get internet access to work when connected. Instead, I get a "No Internet access" error. I have tried the following: Power cycled both devices. Factory reset both. Disabled wifi on the T3200M. Enabled port bridging on the T3200M. Installed the Telus Connect App. None of the above have worked. So can someone authoritatively state whether or not the T3200M even works with the boost 7?Fibre: wrong 200$ installation charges debited
We were told by both the technician who came and the agents we talked to before that we were not going to be charged for the fibre installation. We received 6 letters, even registered letters and numerous emails telling us that was a free upgrade from the copper to fibre because Telus is ending copper in our area. From Telus FAQ: Is there any cost to transfer to Telus pure fibre? No, we value your business and this transfer will come at no cost to you. Today I opened the bill and there is a charge of 200$ + taxes !! Shock 😮 I called Telus, after wasting my time trying to dispute the issue on the app that tells you that something went wrong, “maybe is your internet connection “ 😳 More time wasted. The AI agent told me I would get a call back. The first one was canceled because even if I said hello 3 times , the machine hung up on me. I called again and after talking briefly with a human I was put on hold for the dispute team and after 1 hour waiting to talk to someone of the dispute team the call ended. Frustration big time ! Why did I trust all these people?! They all can’t care less and at this point they are just telling you lies Where is Telus? the one that I trusted long time ago , not anymore. But it’s not over
Telus Connect App not working since our modem changed
Telus Connect app not showing devices, says some features are unavailable in the app, and cannot see our devices to control wifi usage. This matters because I have an 11 year old son that loves the internet! If these steps do not work, message TELUS Support via the TELUS Neighborhood forum to have them manually sync the device, as some users have reported this requires a backend update. Just connecting in hopes that they can manually sync our device.
