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Delete Resume from Your Apps
Resume from your apps Could you please provide a simple solution to delete “Resume from your Apps”. I can delete from watch list in the app but it still shows up on the Telus box. To delete programs from the box the options are a) Fast Forward to the end & Exit the app b) Do a factory reset and reinstall accountIntermittent wifi
Home wifi is intermittent. The wifi signal is on at the modem, rebooting the modem does not fix the problem. All devices using home wifi have the same issue. The problem started a while ago. We can use hot spots from our data but we need to resolve this issue asap. Any suggestions?
TELUS TV+ app not showing recording info from TELUS TV Digital Box
Recently I upgraded from my TELUS PVR to the TELUS Digital Box. A few days later, the recordings and schedules from the PVR were copied to the cloud and made accessible on the Digital Box. Going forward, I have made new recordings and scheduled future recordings from the Digital Box. However, on my Android tablet and smart phone, the TELUS TV+ app displays the message "no recorded content" under the Recorded tab. Under the Scheduled tab, there are no entries shown for recording single shows. There are several entries for recording series but they all show the recording time as 4PM and the message "No episodes available in the next 12 days". I have reset the Digital Box a couple of times. On my Android devices, I deleted the cache and data before uninstalling the TELUS TV+ app and re-installing it. I have done this multiple times without success. Does anyone have any ideas on how to get the TELUS TV+ app on my Android devices to reflect the same recording information that's showing on the Digital Box?
Issues Activating Premium Channels on Optik TV
I am running into continuous issues when trying to activate my premium channels on Optik TV. I recently signed up for the service and received the emails to activate, but when I click Activate Now it takes me to My Telus to login and then to the Optik TV page where I see the services under Your Premiums but I can't click anything to activate or link my accounts I only see blank boxes. I have called in multiple times and they said this is a back-end issue and it was fixed, they tried removing the premium services and re-adding it, and I tried doing it in another browser/incognito mode/through the app, but it always ends up the same as the image. FYI, I am in the East.
Telus Connect app Boost devices not displayed
This is a recurring issue that I started having about a year ago when I first signed up with Telus Internet but seems to still be happening and I can't seem to have a clear fix. It was fixed, I think by powering everything down and then back up. I am 100% certain my NAH and Boost units are working fine as I can log into each and see they are setup and working fine but it's just the Telus Connect app that is displaying their status incorrectly. See photo. 1. How do I get my Boost units to show up correctly again? Think they all went RED and were called "Livingroom" after I disconnected a Boost and reconnected it. It was fine previously. 2. Any fix in the plans for the Connect app? Thank You
Customer Service Vancouver Complaint
Formal Complaint Letter (Service Not Delivered) Account Number: (removed account number) Address: Gastown Area, Vancouver, BC Date: Dec,13/2025 To Whom It May Concern, I am writing to formally lodge a complaint regarding the Home Internet Bundle I signed up for, which was scheduled to be installed on December 11 between 9:00 a.m. and 12:00 p.m. Despite this confirmed appointment, no technician arrived, and I have received no communication regarding rescheduling or delays. I did receive promotional emails about upgrading to Pure Fiber and receiving two months free, as well as the PS5 holiday package deal, but none of these services have been delivered. I have waited two days without any reply to my emails or call‑backs, which is unacceptable for a service I am already expected to pay for. This lack of service and communication is extremely disappointing. For the price being charged — even at $70 per month — the absence of installation, follow‑up, or accountability feels like a breach of trust and a failure to meet basic customer service standards. I request the following actions immediately: Confirmation of a new installation date and time. Written acknowledgment of the missed appointment. Assurance that promotional offers (Pure Fiber upgrade, two months free, PS5 holiday deal) will be honored. Compensation or credit for the delay and inconvenience caused. If I do not receive a satisfactory response within five business days, I will escalate this complaint to the Commission for Complaints for Telecom‑television Services (CCTS), the independent body that handles unresolved telecom complaints in Canada. Yours sincerely, Jonathan Craig (removed email address)
Unresolved Billing Error and Repeated Collections Notice for Account
I am writing to report an ongoing billing dispute that has already caused significant harm to my credit score. In January 2025, Telus incorrectly sent my account to collections for an erroneous charge. After I contacted Telus, the error was acknowledged, and the collection agency removed the entry from my credit file. However, I recently received another collections letter stating that I owe Telus $554—an amount I do not recognize, as my bills have been paid automatically from my bank account without interruption. To resolve this immediately, I request the following: A detailed explanation of how and when this $554 charge originated, including a breakdown of the invoice, date of service, and any supporting documents. Confirmation that my account is fully up to date, with proof of all automatic payments processed since January 2025. Immediate action to recall this collections notice and have it removed from my credit report as this second error has caused my credit score to drop by more than 100 points. Compensation for any related costs, such as credit monitoring fees, if applicable.
