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Missing Modem and no shipping information?
On March 4th I started a new Telus home Internet plan for a pretty reasonable price. I waited about a week for my equipment to be shipped and it arrived on March 10. The box only contained the Wifi Booster and did not have the modem. I called Telus support that day and asked for some assistance. After some back and forth they explained that someone messed up the shipment and did not include the modem. I was then told it would be shipped to me separately and take 2 business for a shipping label to be created. I reached out today to discover that they have not set up any shipment for my modem. It has been well over 8 business days since I ordered my internet and I have no idea if or when I will be able to use it. Any help on this would be appreciated. I'm astounded at incompetence and lack of transparency I have experienced. People told me Telus was bad, but I didn't expect it to be this bad.
Any updates to Fibre installation in Calgary?
I'm specifically wondering for the Huntington Hills area, they started installing fibre a few blocks away but never made it to my neighbourhood. I heard there was some sort of political reasons with city hall as to why they stopped installing fibre in older neighbourhoods in Calgary, not sure if its true or not. We got our house in 2022 and have submitted dozens of requests to get fibre installed in our community. Shaw is abysmal and we face outages constantly. PLEASE TELUS I BEG YOU. WE NEED REAL FIBRE IN THIS NEIGHBOURHOOD!
Moving
I'm about to schedule the transfer of my internet service to another apartment. Should I be present during the "installation"? Meaning, do they go inside the apartment? I'm just very busy and not sure when and how I can be present for that. It's possible that the apartment already has the modem (not sure, but I saw one in a similar building when I was looking for a rent). If it does, do they still need to physically access the apartment? And what do I do with current modem then? Do they come to pick it up eventually by taking an appointment with the landlord?
Pole Removal
Hello Telus, BC Hydro recently replaced the pole that our electrical and telecommunication lines are on. They used the 'cut and kick' method which left your lines connected to the old rotting pole that was cut down and tethered to the new pole. How do I begin the process of getting Telus to move their lines over to the new pole and removing the old pole? BC Hydro has instructed me to contact you to finish the process. I reached out to your technical support team who made me an appointment with a technician. After nobody showed up for the appointment, I was told by another agent that the incorrect team was dispatched. I'm not confident your front-line call centre staff are familiar with how utility poles are replace here in Canada. I have reached out to you via private message and haven't heard back. I see from other posts you were able to help get the ball rolling. While not an emergency case, I'd like to ensure it does not fall by the wayside. Thank you in advance for your assistance!
Purefiber connect SFP directly to Mikrotik Router
Hi, I am trying to connect my Mikrotik router directly by plugging in the SFP directly into the router. I got the PPPoE from the telus whitebox (username: [email protected], password is 6 chars long). VLAN is 40, priority is 0. I also set the MAC to the same value that was on the telus whitebox. I plugged the SFP directly into the mikroik and it shows the link is up. It also shows it is trying to connect using PPPoE. It sends one frame over the VLAN, but doesn't get any response. Without any error other than timeout, this is hard to debug. Any suggestions? Thanks, Bruce
