Featured Categories
Forum Widgets
Recent Discussions
Cannot activate disney and amazon on optik tv
Technician came over and installed everything, security and all that optik box thing. I recieved and email to activate prime, netflix, and disney. Clicked on that green link, it goes to the optik tv page, but theres no activate link or button. I was able to activate netflix because netflix sent me a message from their end. Ive spent 2 hours waiting on the phone and 2 hours of troubleshooting with a tech but she couldnt figure out whats goin on. Any idea what to do,? Can still cancel within 9 days right?johnpili2 minutes agoFriendly Neighbour106Views0likes13CommentsSwitched Premium channel from Disney+ to Crave and my bill went up
I recently switched my premium channel I get with my Optik TV package from Disney+ to Crave. When I was speaking to a Telus rep. I specifically asked if this would incur any charges and whether my bill would increase. They said it wouldn’t. Well, my next bill has a cancellation charge and an extra $5 /mth added to it. Was I misinformed by the Telus rep ?Cloud9er2 hours agoNeighbour12Views0likes1CommentNeed Remote Code ofr Amazon FireTV
I received a replacement remote, Slimline2, and would like to find the code to set up the TV on the Slimline2. The model of the TV is a QL43F601C. I followed the enclosed instructions that came with the remote and of course there is no Amazon Fire TV list. So I tried using the 0029 code and held the power button for 17 minutes and the TV never turned off. I've search the internet, watched a tone of Youtube videos, all really having nothing really to do with the code required for the Amazon FireTV and the Telus Optik remotes. The old remote which was a Slimline1 did work with the TV. Does anyone by chance know where to find the code or have it? Appreciate any and all help.Powderjockey2 hours agoAdvocate10Views0likes1CommentFiber Availability in Aldergrove, BC
Around February of this year, we got salesman and technicians saying they are going to be installing fiber in our area, we saw trucks working on it around March to April, but past that we've gotten no updates or seen any progress. Looked at the internet plans for our area and it's still the same one we currently have, but when going to build a plan it says that fiber is available in the area but might not be at our location and to contact ACES(?) to submit a ticket. What is ACES and what is their contact info?RemoteDonkey5 hours agoJust Moved In6Views0likes0CommentsHow to increase download speed of my Laptop
Hi all I just upgraded to 1GB fiber internet plan lately. Telus provided me a brand new Telus 7 Wifi HUb / booster. All my Internet gears are at the basement. If I connect my laptop via wifi next to the Hub at basement, my average download speed is around 770 Mbps. However, I spend most of my time with my laptop upstairs at kitchen area. It is one floor up of my house from the basement. The average download speed is merely at 150-180 Mbps. May I know what should I do to increase the download speed upstairs ? Should I get Telus Wifi 6 booster ? Please kindly advise.Solvedgomcse200222 hours agoNeighbour77Views0likes5CommentsLiving Well Companion at Home
Hi, I'm considering the living well companion at home service with fall detection for my senior father. Wondering if anyone has feedback on using this service and if the calls for help are answered within Canada or offshore ?Spendy2 days agoNeighbour20Views0likes1CommentStrange phone numbers showing up on my TV
When I watch TV, strange phone numbers showing up on it and then vanish. The phone never rings. I think it is picking up other neighbours phone calls. I got a call the other day saying my last name and that I called them. My phone number is suppose to be unlisted. I never called this person so not sure about that. For over 3 years now this has been happening since I moved in, I want it stopped or I'm changing providers. I have been with telus for over 25 years and it's getting worse. Especially trying to talk to someone or get something fixed. Its like pulling hens teeth. You can't get help period.Solvedbluebear2 days agoNeighbour60Views0likes3CommentsStrange Recording Behavior
I just upgraded from my old PVR Telus box to the new Android TV box. I have had this for just over two weeks. Today when I got home from work I went into my recordings and had every eposode from this season of several shows I added. For example I had every episode from this season of Elsbeth (and several from last season) - and the dates went all the way back to to when the epsiode originally aired - it said it recorded episode 1 on October 12th - weeks and weeks before I had my digital box? I cleared out all those, and now tonight it started to record Matlock...twice...at the same time. It said one was being recorded off channel 255, and one had no channel listed. If I look at what is scheduled to be recorded I can see the same thing, but not on all my recordings, only certain ones. On Saturday it is going to record SNL twice at the same time, once it shows the channel 260, and the duplicate had no channel. Any clue why this happening, and how to fix it.106Views0likes6CommentsUnable to see WiFi Boost 6 in Telus Connect app
I tried reinstalling the app, rebooting both the modem & router, and connecting the two directly two each other, but no luck. I contacted Telus support and spoke with a CSR, but never heard back. Anyone else encounter this issue? Any fixes?27Views0likes1CommentOptix TV wont turn on
my optix TV box wont turn on, and been struggling to get through support to have it replace tried AI chat, which send you in circle between 3 answers tired "call me back", which it never did after 24hours what else i can do to get any real human support ?anonymous16672 days agoNeighbour31Views0likes2Comments
Tags
- internet81 Topics
- Home Services75 Topics
- Optik TV55 Topics
- Purefibre38 Topics
- wifi28 Topics
- Fibre26 Topics
- TELUS TV+26 Topics
- telus23 Topics
- installation18 Topics
- booster13 Topics