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Telus TV+ app login issues iOS and FireTV
Hi, I’ve been struggling to log into the Telus TV+ app from iPhone, Apple TV and FireTV. I’ve researched and tried all troubleshooting methods and I’ve attempted to call Telus Support only to be hung up on. Really hoping someone here (or TELUS) can help me! Thanks.
Poor quality
I just changed over to the optik Android box. The picture quality is absolutly terrible. Its dark, and the HD quality is almost to the point of being standard definition. I have been on the phone 2 times one time was close to 2 hours trying to fix the problem, but no resolution to the problem. Has anyone else have this problem? It's so frustrating that I am looking at going elsewhere when my contract is up in February.
Strange Recording Behavior
I just upgraded from my old PVR Telus box to the new Android TV box. I have had this for just over two weeks. Today when I got home from work I went into my recordings and had every eposode from this season of several shows I added. For example I had every episode from this season of Elsbeth (and several from last season) - and the dates went all the way back to to when the epsiode originally aired - it said it recorded episode 1 on October 12th - weeks and weeks before I had my digital box? I cleared out all those, and now tonight it started to record Matlock...twice...at the same time. It said one was being recorded off channel 255, and one had no channel listed. If I look at what is scheduled to be recorded I can see the same thing, but not on all my recordings, only certain ones. On Saturday it is going to record SNL twice at the same time, once it shows the channel 260, and the duplicate had no channel. Any clue why this happening, and how to fix it.
Can’t Activate Disney+ Through Stream+
I recently purchased Stream+ on the Telus app. It was a huge pain, but I managed to activate the Netflix, Prime, and Telus TV+ accounts, but I haven’t been able to activate Disney+. I contacted Telus and they told me the issue was with Disney+ and to contact their support instead. So I did, and Disney+ Support and they told me it wasn’t on their end, and suggested I went to a Telus store to have them help activate the account. I just went to a Telus store today and they told me they couldn’t do anything, and to contact Telus Support. I’m going back to work on Tuesday night and if I can’t find a solution to this, I’m cancelling Stream+.
Canceling service
We have been a TELUS customer for approximately 7 years for both Internet and TV services. I canceled my service at the beginning of this month as I am moving to camp work in the bush for a few months, with the plan to reconnect the service when I return. However, my service was disconnected due to non-payment a few days after I had already paid the bill in November. When I called that same day to have the service reconnected, the customer service representative did not inform me that a $75 reconnection fee would apply. I only discovered this charge on the invoice I received today. In addition, I was also billed for service for the month of December, even though my service was fully canceled. I contacted the billing department, but they were unable to resolve the issue. I find these charges to be unfair and predatory, given that no one disclosed the reconnection fee beforehand and I am being charged for service I no longer have.
Telus Connect is showing neighbours' hardware...
Originally posted on Reddit but I was asked to post here... The title says it all, really. I haven't used the Telus Connect app for a while, and when I logged in today, it's showing the neighbours' Hub, Boost and Optik TV, along with all of their connected devices. When I log directly into MY Hub via a browser, however, I can see all my hardware and other details. I'm going to hazard a guess that this is a huge privacy issue, as I have access to all their settings and such. Is someone at Telus going to get this sorted for me?
