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Poor Routings to game servers
I’ve been a long time customer at Telus for about 6 to 7 years and possibly experienced 3 or 4 outages since but every time I play Valorant or apex legends the routings to those games are horrendous sometimes I won’t even send the required packets for the server to give me enough updates and it’s not even just Valorant I used a software on my computer called pingplotter which measures packet loss and hops in your network routing and to Apex Valorant Marvel rivals CoD and so many other games but CSGO my graph was green and i was lagging if you want test the same thing download ping plotter set your trace interval to 1 and Focus time to 5 and ping 192.207.0.1 and let me know how your graph looks
Are there current IMAP email issues?
Currently I can't get my email via imap on windows or ios devices. But, occasionally it works and will sync, but then it fails for another hour. The web interface always works. Is there a separate status for telus imap email, even though it is hosted on gmail? I notice one of my accounts works when the other doesn't, and I don't know how to track down the issue since it will suddenly start working again, and then fail just as suddenly (0x800ccc0e on outlook win, fail to sync on ios).
3g 1 month late, 2 techs failed, no contact no updates, who to talk to?
Telus really been messing me around for the last month, I signed 2 year 3g internet and tv contract 1 month ago, specifically asked if it's supported in my neighborhood and was told it is. Since then 2 techs appointments, both have come in and both failed to install xgs-pon transciever, both spent 2 hours, first guy just mumbled and was in a rushed and crappy mood and left me with no information, second guy was nice and tried to figure out the issue and installed a switch on a close by hub but even still it failed and he tells me it wasn't wired correctly and they will have to do it, and it could take a couple of weeks, and again, nobody to contact. In the process I've got ridiculous support like I already have it on my 3g old wifi hub trashcan, wrong, or I already have it, wrong, or I need to buy a gaming pc, wrong, I tell them I want to talk to someone locally, they won't let me. So now 1 month into my contract I have a NAH that barely managed to get 1g back working after 5 hours, and no information or eta or basic decency of a contact number that isn't halfway across the world giving me wrong information when the issue is about my neighborhood. Telus texts me twice and asks if situation is fixed, I text back no today and it tries to set me up a virtual appointment, which there are none available, fking great. I have to ditch shaw soon but I'm not comfortable until I get 3g as promised but my interactions with telus have been a horror show. Who can I call. Or someone can msg me here, because it's unacceptable 1 month late.Recordings and Restart Apple TV Playback Error
When I use the Restart show feature in TelusTV+ app on Apple TV, I will receive a "Playback Error" and this will also happen when watching recordings. Why? I've noticed I'll keep receiving this error every 40 seconds or so. This has been happening for some time and there is no resolution. I have tried deleting the app, restarting the device, removing the TV Provider option in Apple TV. I've rebooted the ONT (NH20A) and the Booster. Nothing works. Internet seems to always work, just seems to be a playback issue with TelusTV+ app and recording. Any reasons why?
Laneway house connection?
Hi! I’ve tried calling customer support but get nowhere with this. I currently have Telus home services (phone,internet) to my house. We have built a new Laneway home on the same property. The city requires we run a new Telus service to the Laneway home underground, and also take the older main homes service from overhead and also place underground. Who do I contact to begin this process on Telus’s end? thank you!
Autoplay
Thanks for the explanations on Autoplay - but it is so annoying - I just wanted to ask a tech question. Here’s the scenario. We watch part of a PVR recorded program. We want to leave or change to an app. So I press the solid square button just below the On Demand button - to EXIT OUT OF/STOP the program, which brings up a menu screen, and then I press APPS and go to another streaming program. When I return to Telus, that PVR program I EXITED OUT OF is now playing in the background. If we weren’t watching a PVR program, it goes to live TV (I guess it just picks a channel randomly? Cause we don’t watch live TV - at all). So my question is - what can I do - to the PVR’d show, to stop it from playing on its own when I return? The problem is….if I want to go to another streaming app, I have to go back to Telus and pick another app, and when I do, the program starts playing again in the background. So….by the time I eventually get back to the PVR program to watch it….it’s almost over and I have to rewind and try and find where I was when we were watching it. There has to be a better way. What can I do to stop/exit the PVR show so that it won’t run along on its own every time I click through Telus to get to another app. Just for the record, if the volume isn’t turned low, when we click back to Telus, my husband and I are discussing which app to go to next and we find ourselves shouting over the autoplay PVR (or live TV) program in the background and so I madly pick and click an app, just to shut it up so we can talk. Anyhow, anything you can offer to stop the PVR show until I CHOOSE to resume it, rather than doing it all by itself even though I stopped it, would be GREATLY appreciated (I’ll name my next pet after you lol). Thanks so very much. Shelley SodenHome Phone can look like its working but it's not
I have a Wireless Home Phone ZTE device (don't know the exact model number). Ever since I've owned it (3+ years), the lights will be all green, making it looks like it's working fine, but every so often, calls do not get through to my physical phone. So I end up not knowing someone has called, sometimes for weeks, until I try making a call out. I need to turn it off and on for it to start working again. People should be aware of this before signing up (and paying for!) this device/service.
PVR Issue
For 3 years we have had absolutely terrible service from Telus regarding our PVR performance. I have called many times to have the problems resolved with no long term response. Some of these calls have lasted over 2 hours. I am sick of re-booting and unplugging the system. I have asked numerous times for a new system with no success. So many times we have recorded a program or sports event, then on playback our TV freezes up part way through. We have had many different error messages appear on our TV screen. When asked if this is a common problem; the technician told me this is rare. The last 2 times I called; I specifically asked for a new box but was put off both times. I will make one more final call tomorrow. If Telus cannot totally fix this issue once and for all, I intend to cancel all of our accounts. We pay around $5,000.00 for our internet, TV, 2 cell phones and land line. We do not get the service or value we deserve for this amount of money.Collection Agencies? ACRM / GCSI / GCS
Since mid Dec 2025 my phone has received calls from ACRM +1 (877) 984-8718. I sometimes read the text of the voice messages left, sometimes saying they wanted a call to update their records, sometimes stating an amount they need to collect. From memory for months before the calls I started receiving emails from ACRM to, same deal the email would say I have to pay an amount. The amount would go up. They would often say "Client: TELUS WIRELINE COMMUNICATIONS FOR GENERAL CREDIT SERVICES" and "Original creditor: TELUS WIRELINE". And I think in the early days the amount they were asking for matched some old bill with Telus from some time between 2018 to 2022. When I noticed this, I figured they were scammers who got hold of some old Telus records. ([email protected] is the latest email they sent from, I think there were other addresses that they sent from in the past) This morning an amount showed up in my credit report received today, $2000+. The account name in the report GCSI-18558863653. Unfortunately I decided to call them (GCSI) they seemed legit. The woman who answered, picked up fast after pressed a menu number which I found unusual immediately. She routed me supposedly to someone who can help which turned out to just be a message asking me to leave my name and number. Tonight I checked my email spam folder and an email from ACRM with that exact $2000+ amount is stated. So i'm confident that ACRM and GCSI are related. And if they were recording the call, they now have my voice, and a name and number to go with it. I write all this more so to document it for others to see. TELUS are you able to help? Can you confirm whether I have any debts with you? I've never had a Wireline / Landline.
