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Drawing attention to sexism in tech support
For months my wife has been dealing with TELUS tech support to deal with problems in our account and gotten stonewalled every call. Everyone has insisted that they can potentially cancel the service that has never worked... but only after running diagnostics and tests. And every month we got billed for the service again, sometimes with additional packages/fees added to it that we didn't request. This was getting ridiculous. This last time while she was on the phone going through the same process again to dispute the charges and try to cancel the service, I hijacked the call. The agent quickly turned from repeating old talking points about diagnosing the problem and fixing it to actually reading the previous reports. After reading the reports they immediately offered to cancel the service and wave the early cancellation fee without needing further testing or talking to higherups (excuses given repeatedly on previous calls). As a note this account was just made to make this review to avoid it being attached to our actual information to avoid retaliatory action for calling out the sexism.
Cannot activate disney and amazon on optik tv
Technician came over and installed everything, security and all that optik box thing. I recieved and email to activate prime, netflix, and disney. Clicked on that green link, it goes to the optik tv page, but theres no activate link or button. I was able to activate netflix because netflix sent me a message from their end. Ive spent 2 hours waiting on the phone and 2 hours of troubleshooting with a tech but she couldnt figure out whats goin on. Any idea what to do,? Can still cancel within 9 days right?
I CANNOT ACTIVATE MY DISNEY+ and AMAZON PRIME SUBSCRIPTION.
I received the email that says "ACTIVATE NOW," but somehow it only directs me to the Telus website. And when I go to the manage subscription page, it says there, "There is no available subscription with this account even though it's included in my package." Customer support are not helpful as well, as they keeping me on hold for more than 1 hour.
Free TV Order Delay
I signed up for telus services and was told I would get a free tv. It has now been 10 weeks since I got my services but no TV. Telus told me to reach out to Samsung and refuses to look into it. was this a scam to force me to sign up for cable that I didnt want in the first place? seems like it.
Delete Resume from Your Apps
Resume from your apps Could you please provide a simple solution to delete “Resume from your Apps”. I can delete from watch list in the app but it still shows up on the Telus box. To delete programs from the box the options are a) Fast Forward to the end & Exit the app b) Do a factory reset and reinstall account
