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EQUIPMENT RETURN
SO CANADA POST WAS ON STRIKE SO I COULD NOT RETURN TELUS EQUIPMENT. I PHONED TO TALK TO A TELUS REP WHO TOLD ME NOT TO WORRY ABOUT IT. THEN THEY SENT ME A BILL FOR THE EQUIPMENT? THEY DID NOT SEND ME A PACKING LABLE TO SEND THEM THEIR EQUIPMENT. NO ATTEMPT ON TELUS'S PART TO CONTACT ME OTHER THAN THE BILL. TALK ABOUT LOUSY CUSTOMER SERVICE!
Dropping packets with my new Fibre upgrade
Hello, Since upgrading my connection to Fibre, I've been experiencing what I believe to be intermittent but severe packet loss, which is making everything from online gaming to work tasks regularly impossible. This seems to be a serious issue, but I've contacted several telus phone agents and because I'm maintaining a good overall network speed, they have not been interested in investigating it futher (or don't beleive me? Not sure). I've seen several other posts about this packet loss issue over the last year or so on the forum, and would love some additional support to either verify or move past this as my major issue. Thanks! Quick packet test logs below. Sorry if the formatting gets mangled, doing this from my phone |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | OpenWrt.lan - 2 | 193 | 191 | 3 | 5 | 51 | 6 | | 10.27.148.1 - 4 | 178 | 172 | 4 | 6 | 53 | 6 | | 96.1.214.252 - 8 | 154 | 142 | 4 | 6 | 53 | 6 | | No response from host - 100 | 40 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 40 | 0 | 0 | 0 | 0 | 0 | | halifax.leaf.canada.psi.net - 2 | 193 | 191 | 4 | 6 | 53 | 8 | | QUBCPQAJDR02.bb.telus.com - 46 | 70 | 38 | 0 | 18 | 92 | 22 | | one.one.one.one - 2 | 187 | 184 | 4 | 6 | 52 | 6 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Telus wants $7 per month to setup email address
I recently signed up for Telus Fiber Internet, which includes 10 telus.net email accounts. When I called customer service for setup, they informed me it would cost an extra $7 per month. I'm confused since it was supposed to be included at no extra cost. Has anyone else experienced this?
Call Screen Not Working
Does anyone know how I can get this feature to work. It used to work but now I get a recording saying the call can't be completed to *60. There is no one at telus technical support who knows what this feature is or how it works. I've been on the phone for hours and sent numerous messages on the Telus app but there is no help available. There was a ticket open but they just closed it without fixing the problem.
Someone else is watching on my account
This past summer we had a number of movies be purchased on our demand and TV shows that neither my partner and I were watching show up on our watch history. We contacted Telus they removed all of the charges and we added a purchase pin to our account and parental control as well. We changed the account password too. This past week we’ve noticed that there are TV shows that neither of us have watched up here again on our account and this week they decided to rent Lilo and stitch which appeared on our bill this month. I have tried to contact Telus all evening and have been on hold for well over an hour. Does anyone have any advice? We also changed our account password when we first saw unknown shows, but there are still new shows today on my on demand.
Massive reported network traffic on MyTelus?
I have fibre service with an NH20A in bridge mode to my own modem. I have nothing plugged into the other NH20A ports. I am seeing massive internet usage when I log into MyTelus, much higher than the activity reported by my router. At first, I thought that my router had picked up a botnet, as it was an ASUS RT-AX88U Pro that was part of the vulnerability discussed at: https://www.tomsguide.com/news/arcadyan-router-malware ... so I did the factory reset on my ASUS, and rebooted it daily, but the problem reappeared. So recently, I got fed up and purchased an Ubiquity UCG Ultra to replace the ASUS. I still see the massive data transfers on the Telus web site. For example, I show total usage so far today of 3924.27 GB on the telus web site, but only 14.8 GB for the last 24 hours on my Unify dashboard. I'd like to update the firmware on the NH20A and maybe do a factory reset. Are there any risks to doing this? Will the admin password printed on the NH20A still be in effect? Any other ideas on what could be causing this would be most welcome. Thanks for reading.Packet Loss @ ip4-1.eyrkonaeac04.dialup
Hello. I seem to be getting fairly high packet loss at ip4-1.eyrkonaeac04.dialup mtr -r -c 100 8.8.8.8 1m 53s Start: 2025-11-09T22:26:18-0500 HOST: leaf Loss% Snt Last Avg Best Wrst StDev 1.|-- _gateway 0.0% 100 3.8 3.9 3.4 5.2 0.3 2.|-- 192.168.2.254 0.0% 100 3.8 4.6 3.4 5.5 0.5 3.|-- ip4-1.eyrkonaeac04.dialup 19.0% 100 8.3 7.4 6.4 9.1 0.6 4.|-- ??? 100.0 100 0.0 0.0 0.0 0.0 0.0 5.|-- ??? 100.0 100 0.0 0.0 0.0 0.0 0.0 6.|-- 154.11.6.216 0.0% 100 7.7 8.2 7.4 10.3 0.6 7.|-- 72.14.197.144 0.0% 100 7.7 8.3 6.9 10.8 0.6 8.|-- 192.178.99.35 0.0% 100 7.7 8.2 7.4 9.4 0.6 9.|-- 142.251.68.27 0.0% 100 7.7 8.3 7.4 9.6 0.6 10.|-- dns.google 0.0% 100 7.7 8.4 7.4 9.6 0.6 This makes calls/online gaming really difficult as the connection completely drops for multiple seconds. I've conducted the preliminary troubleshooting as noted here with no change.
