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Not able to use Alexa with Telus Home Assistant
The other day I went to turn on one of my Telus digital boxes via Alexa and it responded by saying sorry XXXXTV is not responding. I tried the other two cable boxes via Alexa and they too would not respond, giving me the same answer Sorry... I tried manually turn on or off via the app and still nothing. I unabled the skill in the Alexa app rebooted my phone then tried to enable the Telus Home Assistant skill again. It goes through the process. Brings up the Telus login page I input my credentials correctly and then it states "Linking Accounts" then it says "unable to link accounts try again later" This has been for the last 48 hours. I will mention that the skill has worked without problems for close to a year. I did notice that the Alexa app has gone through an update on June 01, 2026. Anyone else having this problem and able to fix?
Jays homes games no longer in 4K?
The Jays home game broadcasts look like they are no longer being broadcast in 4K. The picture on 420 is no different than the other Sportsnet channels. Did Roger’s stop producing 4K broadcasts? All home games used to be in 4K. Why do we even pay for 4K sports channels any more?Alexa and Telus Home Assistant
So here we go again. Had this problem 2 months ago and it somehow fixed itself. I'm not being negative to Telus but just stating the facts. It was restored with no help of TELUS support on our end. In fact, when dealing with TELUS support it was I who had to tell the agent how the skill worked and it was not an app that I download from google play (LOL). The same thing has happened again. Alexa saying the digital or pvr box not responding. Unlinked skill in Alexa app. Deleted cache in Alexa app. Deleted data in Alexa App reinstalled Alexa app. Went to skills. Found Telus home assistant and went through linking TELUS account to skill and the old familiar problem unable to link account at this time reappeared. Tried multiple time with correct username and password. This is the same problem as before. Went to check if it's on my side. I know the procedure so well by now. Went to google assistant and all is well. All Telus TV devices responded to Google command via app and voice on same network. S o please, Telus Support don't ask me to reinstall the app, don't ask me to reboot my phone, don't ask me to do all the ridiculous things you usually ask your money paying clients to do. Just say our app is ****. We don't know how to fix it. Sometimes it works and sometimes it doesn't and we acknowledge we've not been able to make it stable for years.
Going to File a Complaint with the CCTS!!!!!
I am beyond angry at the ineptitude of Telus!! I have been trying since July 20 to get my 92-year-old father's home phone number that is with Rogers ported to the assisted living home he moved to on July 27. I was told the port would take 7-10 business days. It is now Aug 18 and the port is not done. The home say their contact at Telus for their account changed and Telus would not provide the contact information for them to get this done - then Telus lost the order. Unreal! After an hour on the phone with Rogers yesterday, I'm told that Rogers has done everything on their end but the order due date is now September 2! THIS IS UNACCEPTABLE because the modem has to be out of my dad's former apartment unit by August 31 when we stop paying rent. This means that dad might lose the phone number the poor man has had for 56 years! It is impossible to get anyone on the phone at Telus, so I will be filing with the CCTS, Better Business Bureau and anyone else I can think of. I have never seen such incompetance in my life - and I have ported 40 plus phone numbers for my office in less than 7 business days without issue - they can't even get one right! I would encourage anyone who has had any issue with Telus to also file with teh CCTS!!
Property Damage From Recent Cable Installation
We had Telus workes installing the new cables at our house last week. We noticed that they ruined part of our front yard, not only the grass but small plants and bushes. By that day I was upset, but moved on. Today, we had a rainy afternoon around here. We were away from home, and by the time we got back, our basement was flooded. Water was coming from the basement window. It was caused by the new Telus cable that wasnt dig deep enough, and was left behind with a slope coming down to my basement window. Before then, that area around the window would be completely dry after each rain, since we had a slope in the opposite direction and the plants were protecting it. We had to rebuild the slope to avoid more water coming down during the rain, and it was easy to spot Telus’ new cable. I’d appreciate to hear back from you on what you are going to do to remedy this situation.Telus TV mini - such a downgrade
Had our 3 old Telus Optik boxes replaced with the minis. What a downgrade: The feed often freezes or just goes blank, particularly when pausing live TV Periodic notifications that the remote has "disconnected" and the whole system becomes non-responsive Severe lag when using the skip forward or backward feature - just feels unstable Cannot extend recordings beyond the pre-determined time (make recording sporting events almost useless) Any suggestions for work arounds - or can we just request that our old (but functional) boxes get returned?
How do I port forward?
aight so im trynna port forward for a Minecraft server and after i login (which i now can do cuz i found the way to sign in a while back) and on the page there is NO WAY to port forward since there is no firewall section no nothing just very basic configuration stuff if i need to i can send a picture of what it looks like and the model is just a wifi boost 7 (and a 6 lite)
Channel 727 Naturescape - guide errors
Channel 727 on Telus, Naturescape, has some excellent programming. (Too bad one cannot record any of them, as it is forbidden) Alas, for the past several weeks, the Telus guide does not match what is actually being shown. The show on view at any particular time is actually the program listed in the guide in the previous hour. Also, the shows are supposed to change over at the top of the hour, or perhaps at the :59 minute mark, but in fact they are switching over around the :48 minute mark. Quite confusing! Can Telus please fix this error?Telus TV Mini
Received the new Telus digital device and was impressed with the quick delivery and liked the fact all would be in one box. That soon ended. The remote would not turn on the TV as the old one did. Have to keep the old remote. Although the picture appeared better the sound quality is bad. The closed caption is in a very large font and although there is a setting to change that it does not. The partnership with Google is offensive. Always things to buy. If I want to buy something I go shopping. Like to listen to music on the Stingray service. Had to sign into Google and download the app. In the classical music section there are 5 choices on the Playstore app. On the Apple App store app there are 12. Needless to say, won’t be using Telus for music. Will be registering a complaint with the CRTC about the provision of a down grade in service wiyhout a decrease in monthly billing.
Pole maintenance gaping hole for fiber to home
Critters, water ingress and vandalism will sooner or later compromise my fiber to home service otherwise excellent thus far after 4+ years. The pole connection to a conduit to my strata also looks most unprofessional and invites mischief on my back-alley. I have reported the problem to countless Telus contractors servicing the pole over the years (3 individual fibers cables were added through that conduit over the years). I finally managed couple weeks ago to get a Telus agent to enter trouble ticket 1060527106 (in the "skeleton" category), pole 2480549. I was told it would be attended the next day. Nothing happened. Tried to file some pix work showing the gaping hole shoddy work and now a duct tape job to flag this out. Last attempt got me to "AskExperts" (I used to work in telco switch rooms in my active years). Let's say I am a wee bit frustrated about the lack of basic pole maintenance in old Kitsilano. Help?