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New Fibre Install keeps going offline
I run what I consider to be a smart home with multiple security cameras, voice controlled lights, TVs, personal devices (phones, laptops, iPads), and a couple of cars that connect to wifi for OTA updates. I was previously on braided copper and was told we have 'too many devices' to sustain strong wifi. We struggled through with connectivity issues, rebooting the modem multiple times a day, and when PureFibre came to our neighbourhood we scheduled the install. The tech came today to install the wall-mounted fibre modem and left us with a Boost Wifi 7 device connected next to it. We are on PureFibre 3 Gig, which I was told will sustain our devices. It's a price jump of over $40/month. The tech wasn't gone for more than 20 minutes after the install was completed when everything died. The Boost device had a blinking green light. Then the light went red. Then it came back on green then finally settled on solid green. This happens every few minutes. I have placed a call and the tech suggested 'rebooting the modem'...that didn't work and it's still cycling through offline and online. Honestly if this is what I'm going to be dealing with for $40 more per month, I don't want it.
Beware of incorrect upgrade information for Optik
I was sent a text from Telus advising me that I needed to upgrade my Optik Box as my equipment was outdated. The text link which I opened showed the new google android boxes. However when I clicked further for information to start the upgrade process I received and error message stating it could not confirm my address. I called Telus and the agent told me know problems, he could help with that and would send me "new equipment" I was to get and email confirming when the boxes would be shipped. I never got an email but the very next day Fedex showed up at my house with a package containing 5 4K Optik wireless boxes. No information in the packing except that the usual install info, none of the boxes had remotes. There was also no information detailing how to send my boxes back. Strike 1. Today I called Telus and got an agent who assured me that the box although they said 4K Optik wireless, they were in fact google boxes just repackaged, I told her that I did not need 5 as a previous tech in my house had taken 2 extra ones. She said no problem she would send an email with the instructions on returning my old boxes and the extra ones. Strike 2 - as none of the new boxes came with remotes she said she would send me one for free , would charge me for a second but give me a credit but if I wanted a third I would have to pay. She assured me that everything would work and I would have cloud recording. She offered to put me through to Tech support to help with set up. An hour later the tech came on line and explained that I had the old Cisco boxes I would not only need to replace these but also change my existing plan and I would have to fill out a form for this and the process would take 8 weeks!!!! She emphasized that the 4 K boxes were not android boxes but just exactly that!!!. She said I could use them but beware that my existing recordings would get deleted!!!! So now I have 5 boxes which are really no value to me and I am no further ahead - just a lot of wasted phone calls with incorrect information. I am waving a white flag
Got Scam Call
I got a call from 1-844-999-9927, asked me to install network security as I have hacking issues and they made me read a page, I think “https://www.support-wiz.com/Telus-Technical-Support.html” this is the one and it will cost me 199$. Is this really Telus & do you have such network security? please confirm soon!
Duplicate hydro pole still in place
Hello, BC Hydro moved their lines to a new pole earlier this summer and cut down the old pole, which still has Telus lines attached. As a result, there are now two poles on my boulevard and we're trying to schedule landscaping repairs. Could you please advise how to find out when Telus will transfer their lines and remove the remaining pole? Who is the appropriate contact for this? Thank you.
Telus Connect app Boost devices not displayed
This is a recurring issue that I started having about a year ago when I first signed up with Telus Internet but seems to still be happening and I can't seem to have a clear fix. It was fixed, I think by powering everything down and then back up. I am 100% certain my NAH and Boost units are working fine as I can log into each and see they are setup and working fine but it's just the Telus Connect app that is displaying their status incorrectly. See photo. 1. How do I get my Boost units to show up correctly again? Think they all went RED and were called "Livingroom" after I disconnected a Boost and reconnected it. It was fine previously. 2. Any fix in the plans for the Connect app? Thank You
Telus TV+ app login issues iOS and FireTV
Hi, I’ve been struggling to log into the Telus TV+ app from iPhone, Apple TV and FireTV. I’ve researched and tried all troubleshooting methods and I’ve attempted to call Telus Support only to be hung up on. Really hoping someone here (or TELUS) can help me! Thanks.Modem/Router settings Causing issues with VOIP
So i have the following products NH20A - modem The white cylinder for the WIFI booster. I have been trying to find a setting where I can disable my "SIP ALG" (Application Layer Gateway). Typically, by default this is enabled. Which is causing issues with VOIP calls that I place on hold. The router/modem UI has changed now that I have Fiber internet. On my old Router/modem the UI had more in depth setting that were accessible. including enabling or disabling SIP ALG I have spent hours on the phone trying to explain this to the agents, They keep telling me that this setting is automatic and cannot be enabled or disabled, which I know is not true. Has anyone else had a similar issue? i am wondering how I can get TELUS to disable this feature
Need Remote Code ofr Amazon FireTV
I received a replacement remote, Slimline2, and would like to find the code to set up the TV on the Slimline2. The model of the TV is a QL43F601C. I followed the enclosed instructions that came with the remote and of course there is no Amazon Fire TV list. So I tried using the 0029 code and held the power button for 17 minutes and the TV never turned off. I've search the internet, watched a tone of Youtube videos, all really having nothing really to do with the code required for the Amazon FireTV and the Telus Optik remotes. The old remote which was a Slimline1 did work with the TV. Does anyone by chance know where to find the code or have it? Appreciate any and all help.
