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Telus keeps sending my account to collection agencies for a non-existent debt
I am posting here because I have exhausted all reasonable ways of resolving this issue, and I am extremely disappointed with how Telus has handled this situation. About 4 months ago, I received a letter from ARM Collection Agency stating that I owed $320 related to a former Telus account, with the alleged delinquency dating back to July 2022. I carefully reviewed all my Telus bills from that period and could not find any charge matching this amount. The final bill before my account was closed clearly showed a balance of $0. I then contacted Telus customer service. Telus confirmed that, based on their records, all payments had been made, and they could not identify what this outstanding charge was for. However, I was told that because my profile had already been transferred to a collection agency, Telus could not provide further details and that I needed to contact the collection agency myself. Although I was extremely frustrated, I contacted ARM Collection Agency and provided the payment records from over three years ago, and my final Telus ebill showing a zero balance. Then ARM confirmed that there was no valid debt and immediately closed the case. At that point, although unhappy with the process, I accepted it as resolved. However, I have now received another collection notice, this time from ARO, claiming that I owe $367 to Telus. This ARO Inc. appears to be a legitimate debt collection agency, so this does not seem to be a scam. What is alarming is that after the previous collection case was formally closed due to no debt, Telus appears to have assigned my profile to yet another collection agency, for a different amount, without providing any explanation. I am still a Telus customer, but this experience has completely undermined my trust in Telus’ billing system and customer support. I am posting this here in the hope that Telus will take ownership of this issue and provide a clear explanation and permanent resolution.
Optik TV box not functioning with samsung tv
I bought a Samsung QLED Smart TV a few months ago. When I first connected the Optik Box, it worked OK. A few months ago, the Optik TV box started to reinitializing frequently for a very long time whenever I switched to something from the Telus home screen. A week ago, the Optik TV Box just played "dead" it won't initialize at all. I called Telus support, they checked everything and there is no problem with the box or the HDMI cable. They asked me to call Samsung. I called Samsung, they can now remote to my TV. They also checked everything and again, they cannot find any problem. HELP!!!
Electrical issues from internet install
Hello, I recently upgraded my wifi resulting in the modem being replaced with a hub. The technician asked if he could screw the mount plates onto the wall for the hub and I agreed, as it was recommended not to be sitting on the floor. After the install it was noticed that the technician also put on a new electrical plate for the hub, due to this plate install (that I was not told was going to occur) the electrical power was lost from another dedicated outlet for my heat source for the room. The plate from the non working outlet is now also falling off and it was working and secure immediately prior to the install of the hub by the technician. I do not know why the technician cut my power to the outlet and was not told this would happen as I would have had the hub installed near another existing outlet. I now need power reestablished to the outlet as I need the heat working in this room (it's currently -30). What are the steps for Telus to fix what their technician did here?
Received a collections notice for an account closed 2 years ago with a $0 balance
I closed my account with Telus in October 2023 and received a final email in December 2023 noting my account had a $0 balance. 2 years later, I receive an email from ARM collections agency that I owe money to Telus. I called Telus, but they were unable to tell me what the amount was for. After emailing ARM, I got an email that there was a payment and the file is closed. I still have a collections notice on my credit report from another company General Credit Services that says my file is still open. Can I get some help? I never received any notice from Telus that I actually owe money to them, it's just from 3rd party companies I never had any involvement with.Cancellation of Unauthorized Subscription
Hi all, I've changed my internet plan on October-2025 and there were 2 subscription added to my account without my consent. I've got charged for $8.96 and $11.20 on October 31st 2025 and again another charge of $8.96 and $11.20 on December 7th 2025. I've contacted Telus for the refund of these unauthorized charges and cancellation of the subscriptions. I've got a refund for the charges for October 31st&December 7th 2025. However, I've got charged with $8.96 and $11.20 on January 7th 2026 again and noticed that the subscription is still not cancelled(also the system doesn't give me cancellation option, it says 'your order is beeing processed'). I've contacted again with Telus(loyalty team) and was told that this error is ongoing for awhile, they can't cancel some subscriptions on their end and if I'm charged again they can't do anything other than providing me refund, so I have to call them every single month and explain what the issue was. Does anyone know which department to contact in order to cancel video subscription and automation subscription? Is there an email address I can reach?
I am unable to cancel my Disney+ subscription.
In January 2025, I tried to cancel a Disney+ subscription. When I tried to cancel though My Telus, the website would not allow me to . I sent an email to the Telus Problem desk which offered a 3 day response promise, I did not receive a response. I phoned twice hrough tech service and was transferred to someone who assured me that the cancellation would be implemented. I just noticed that I have been charged for the last 7 months on my credit card for a service I don't want, nor have I used it. I need help!
Question regarding the NH20A 10gb port
Just upgraded my internet speed from 1gb to 3gb. I have a 5gb port on my pc so realistically I want to take advantage of it even though it may or may not even make or notice a difference. My question is.. with the current setup they have there’s no way for me to get more than 1gb.. the Nokia ont is next to the NA20H and is connected to it using the 10gb port. The rest of the ports are only 1gb. So what options do I have in terms of freeing up the 10gb port?? I read something about sfp but I honestly not too familiar with that.. so simple question would be.. is there a way to by pass the ont and have the fiber direct to the NA20H? Like can they connect the NA20H with a ont module and free up the 10gb port so I can use the 10gb port and hook it up to a 10gb switch
Telus TV Digital Box
Can anyone help me? Last week I upgraded my pvr to digital box with cloud storage of recordings. The Stingray Music VIDEO app and channel 583 that I previously had on my pvr box is now missing. After a while my recordings were all there in the cloud. Today when I turned on my TV the recordings were all gone. When I clicked on recording subscription options it said I was already subscribed. I can see the recordings on the telus tv app on my phone and computer but it says I can only play them on my TV box which is impossible because the recordings are in the cloud not the box. I can resume watching cloud recordings that I didn't finish watching on my phone and computer app. The person I spoke to today at 888-811-2323 didn't know how to fix it so he's sending me a new box which isn't going to fix it. The proplem appears to me to be that my subscription is corrupted.
