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Telus Connect app Boost devices not displayed
This is a recurring issue that I started having about a year ago when I first signed up with Telus Internet but seems to still be happening and I can't seem to have a clear fix. It was fixed, I think by powering everything down and then back up. I am 100% certain my NAH and Boost units are working fine as I can log into each and see they are setup and working fine but it's just the Telus Connect app that is displaying their status incorrectly. See photo. 1. How do I get my Boost units to show up correctly again? Think they all went RED and were called "Livingroom" after I disconnected a Boost and reconnected it. It was fine previously. 2. Any fix in the plans for the Connect app? Thank You
Telus TV+ app login issues iOS and FireTV
Hi, I’ve been struggling to log into the Telus TV+ app from iPhone, Apple TV and FireTV. I’ve researched and tried all troubleshooting methods and I’ve attempted to call Telus Support only to be hung up on. Really hoping someone here (or TELUS) can help me! Thanks.Modem/Router settings Causing issues with VOIP
So i have the following products NH20A - modem The white cylinder for the WIFI booster. I have been trying to find a setting where I can disable my "SIP ALG" (Application Layer Gateway). Typically, by default this is enabled. Which is causing issues with VOIP calls that I place on hold. The router/modem UI has changed now that I have Fiber internet. On my old Router/modem the UI had more in depth setting that were accessible. including enabling or disabling SIP ALG I have spent hours on the phone trying to explain this to the agents, They keep telling me that this setting is automatic and cannot be enabled or disabled, which I know is not true. Has anyone else had a similar issue? i am wondering how I can get TELUS to disable this feature
Need Remote Code ofr Amazon FireTV
I received a replacement remote, Slimline2, and would like to find the code to set up the TV on the Slimline2. The model of the TV is a QL43F601C. I followed the enclosed instructions that came with the remote and of course there is no Amazon Fire TV list. So I tried using the 0029 code and held the power button for 17 minutes and the TV never turned off. I've search the internet, watched a tone of Youtube videos, all really having nothing really to do with the code required for the Amazon FireTV and the Telus Optik remotes. The old remote which was a Slimline1 did work with the TV. Does anyone by chance know where to find the code or have it? Appreciate any and all help.
Packet Loss @ ip4-1.eyrkonaeac04.dialup
Hello. I seem to be getting fairly high packet loss at ip4-1.eyrkonaeac04.dialup mtr -r -c 100 8.8.8.8 1m 53s Start: 2025-11-09T22:26:18-0500 HOST: leaf Loss% Snt Last Avg Best Wrst StDev 1.|-- _gateway 0.0% 100 3.8 3.9 3.4 5.2 0.3 2.|-- 192.168.2.254 0.0% 100 3.8 4.6 3.4 5.5 0.5 3.|-- ip4-1.eyrkonaeac04.dialup 19.0% 100 8.3 7.4 6.4 9.1 0.6 4.|-- ??? 100.0 100 0.0 0.0 0.0 0.0 0.0 5.|-- ??? 100.0 100 0.0 0.0 0.0 0.0 0.0 6.|-- 154.11.6.216 0.0% 100 7.7 8.2 7.4 10.3 0.6 7.|-- 72.14.197.144 0.0% 100 7.7 8.3 6.9 10.8 0.6 8.|-- 192.178.99.35 0.0% 100 7.7 8.2 7.4 9.4 0.6 9.|-- 142.251.68.27 0.0% 100 7.7 8.3 7.4 9.6 0.6 10.|-- dns.google 0.0% 100 7.7 8.4 7.4 9.6 0.6 This makes calls/online gaming really difficult as the connection completely drops for multiple seconds. I've conducted the preliminary troubleshooting as noted here with no change.
PureFiber X 5G capped at 3250
Hello, I signed up for the 5Gbit/s service about 1.5 weeks ago. I see the plan on my billing now, but I'm still at 3250/3250 speeds wired connection via speedtest. I called the technical dept. They've told me I'm ineligible, yet when I spoke to two different reps from the form, and a rep on r/telus I've been told I am. I fear I am only getting across the first line of help desks, and they've only done very basic troubleshooting with rudimentary explanations. I had a similar issue upgrading from 1.5Gbit/s to 3Gbit/s, whereas the tech successfully swapped to an XGS-PON ONT, but I was still only at 1.5Gbit/s speeds. Another tech had to come back, and they spent an hour on the phone with their backend team. Perhaps another configuration issue for my upgrade. I'd appreciate some help on this matter. Thanks.
Duplicate hydro pole still in place
Hello, BC Hydro moved their lines to a new pole earlier this summer and cut down the old pole, which still has Telus lines attached. As a result, there are now two poles on my boulevard and we're trying to schedule landscaping repairs. Could you please advise how to find out when Telus will transfer their lines and remove the remaining pole? Who is the appropriate contact for this? Thank you.
Fiber Availability in Aldergrove, BC
Around February of this year, we got salesman and technicians saying they are going to be installing fiber in our area, we saw trucks working on it around March to April, but past that we've gotten no updates or seen any progress. Looked at the internet plans for our area and it's still the same one we currently have, but when going to build a plan it says that fiber is available in the area but might not be at our location and to contact ACES(?) to submit a ticket. What is ACES and what is their contact info?
Cannot activate disney and amazon on optik tv
Technician came over and installed everything, security and all that optik box thing. I recieved and email to activate prime, netflix, and disney. Clicked on that green link, it goes to the optik tv page, but theres no activate link or button. I was able to activate netflix because netflix sent me a message from their end. Ive spent 2 hours waiting on the phone and 2 hours of troubleshooting with a tech but she couldnt figure out whats goin on. Any idea what to do,? Can still cancel within 9 days right?Switched Premium channel from Disney+ to Crave and my bill went up
I recently switched my premium channel I get with my Optik TV package from Disney+ to Crave. When I was speaking to a Telus rep. I specifically asked if this would incur any charges and whether my bill would increase. They said it wouldn’t. Well, my next bill has a cancellation charge and an extra $5 /mth added to it. Was I misinformed by the Telus rep ?
