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Laneway house connection?
Hi! I’ve tried calling customer support but get nowhere with this. I currently have Telus home services (phone,internet) to my house. We have built a new Laneway home on the same property. The city requires we run a new Telus service to the Laneway home underground, and also take the older main homes service from overhead and also place underground. Who do I contact to begin this process on Telus’s end? thank you!
I can see list of previous customes devices
I got fibre connection , and before putting the gateway into bridge mode to use with my GT AXE 16000 (I'm not using any of telus hardware now) when I started up my telus app , I could see the list of my landlords devices he had used when he had telus years ago. I called support and said that this was kind of concerning and they had no answers for me. Anyone know how it is even possible that I could see devices from a different customer on my new connection?
recording message - select ok button to browse
We recently got the new fiber line hooked up in our area. No equipment was changed except for the modem. Ever since then we get this message "select ok button to browse recordings". This only happens on the wifi box when watching a recorded program. Just at random but sometimes flashes on TV screen every minute. We've contacted telus service but are getting no help of any kind. We've done the restarts, unplugging, etc with no change. How do we get rid of this message??
WIFI Route Rebooting
I am a new Telus Internet Service customer in GTA. The installation was done 10 days ago. I noticed that my WIFI route reboots several times a day since the installation. Today, it has reached the point when my kids kept asking what is wrong with the Internet because the rebooting is gettting more frequent when she was video conferencing with her friends. Then I started to monitoring the situation by a Chrome extension: Internet Connection Monitor. The tools recorded 22 outage in the last 4 hours and the WIFI route uptime is only 92%. At the same time, from the computer with the wired connection, the connection has never been lost in the last 4 hours. It is clear to me that the WIFI route is the problem. I am not sure if anyone here can help me. It happened again right now when I tried to get the route info. System information Boost2.0-42e5 Hardware version: R02 Software version: 2.21.01 build03 Serial number: T212242190098
Telus Connect app won't forget devices
Since November of last year, I have spent countless hours uninstalling, reinstalling, resetting everything. Have spent at least 7 hours on the phone with Telus. Put in a ticket at the beginning of January, to which nobody responded. When I called they said there was no fix and so nothing was done and they would send a technician to install new equipment. New equipment was installed yesterday. The list of devices, dating back to November, were cleared; however, I am still unable to forget any devices. New equipment is a Network Access Hub NH20T and Boost Wi-Fi 7. I have plugged and unplugged and factory reset, deleted and reinstalled the app. Still unable to forget any devices. Talked to the technician and he doesn't know why either. While logged into the hub, Connection check consistently shows results below. Could this have anything to do with it? Grasping at straws here...
