Featured Categories
Forum Widgets
Recent Discussions
Streaming optik TV via starlink
We have the full meal deal of Telus services at home. Our RV came with a rooftop Shaw sat dish but I'm wondering if I could stream my Optic TV through my phone and a StarLink mini while camping. Anyone have experience with this or any tips? I was thinkin Starlink Residential 200 meg and buying a mini..?
Telus IP address blocked due to AUP violation on SMTP client.
Hi, I'm trying to troubleshoot an issue where a residential family member using Telus Internet can't seem to send smtp emails through Thunderbird on a Windows PC. The user has a Shaw.ca address and can receive emails, but recently started getting the following error when sending mail: I checked the IP address and it shows on Spamhaus's PBL. The SMTP mail settings show he's using STARTLS auth with a username/password and I don't see any compromise of the PC. I suspect there's an IP in that range that was actually compromised as shows on SpamHaus: "66.222.208.0/20 is listed on the Policy Block List (PBL)" Is there a way to get Telus to get this Ip off the list, or is there a way to get a new IP address? The DHCP release on the router and shutting off for 10+ hours didn't work. Thanks.
TelusTV-21T Feedback
Just concentrating on the really basic expectations I think every user would expect from a ‘TV Guide’ & a ‘Recording’ perspective for paying customers. This is for the TelusTV-21T STB with cloud recording. I’m now 6 months in and how many improvements? From what I can see – Just one! Extending cloud recording retention by just 15 days from 45 to 60. Why? Telus said “The plan is still 90 days, we're just making incremental changes to make sure nothing goes wrong” Well in that case, why not extend it to 90 now? Probably show the same result? Even 90 days is ridiculously short. A TV guide – Should display New, Repeat, Live. It may be supplied by a ‘3rd party’ but 6 months in and still without. Why? Single Recording – Still don’t have the ability to extend the recording time. Crazy. Means you have to record the following program too just in case it overruns. Why? Telus (temporary) response was supposed to add 1 hour (3 hours for tennis) to all (?) live broadcast sports. Well if we can’t even tell from the TV Guide what is a live broadcast this is guesswork and appears to be intermittent anyway... e.g. No longer working for the LPGA (Golf). Why? Series Recordings – A complete disaster. May or may not work, even on the same channel. Might just disappear, not record some programs in the same series. Of course we can’t add any recording time so forced to record the following program for overruns manually, which totally defeats the object anyway. If it does work, it only records on the same channel, useless for sports that often show the same series broadcast across different channels. In the ‘good old days’ with my previous provider you would just select a ‘Series Recording’ add any additional time and it would record across any channels the program was broadcast. Done! You could also see all your series recordings in a list, prioritize these, delete, amend etc. Basically this was a similar 4k system with cloud recording. Oh and NO retention limits on recordings… Now if I wish to record a 4 day golf tournament with Telus I have to:- Open the Golf App on my cellphone to see when it’s scheduled, what time and channel its broadcast on. Okay, it’s broadcast 4 consecutive days @ 9am on Golf channel and NBC for 1 day. Can’t rely on the guide because I don’t know if it’s a live or repeat broadcast. Browse the guide and select record. Can’t add time so record the following program too. Select ‘Options’ in the guide and jump to next day. Takes me to 7p.m. I have to rewind through the guide back to 9.a.m. (Forward 24 hours would be handy here & suggested in ‘Ideas’). Hit record and once again record the following program for a likely delayed start or overrun. Repeat the same laborious process for the following 2 days. Plain crazy! So 6 months living with it, spending hours reporting issues on the Community Forum, looking for solutions etc. etc. and what is the general feedback from Telus? “Thanks, it’s been logged, forwarded or noted; it’s coming but can’t give any timeframe etc”. As a side note, how much time did I have to spend on a community forum with my previous provider over 20 years… NONE! It just worked! This release is clearly so far off being a stable, reliable, functioning, user friendly system I cannot fathom how on earth how this was allowed to be distributed to the public. It’s not even close to a Beta release. So six months of use and no real improvement. At this rate it’s going to take years to even come close to the competitors. Let’s not forget, in the meantime, we are full paying customers! The damage this release has done to Telus’s reputation as a provider must be massive. I’m guessing it might not be obvious now with suckers like me signing up (oblivious to the defects) but wait till the 2 year contracts start to expire and see how many will be itching to sign back up… Maybe it’s just me and everyone else is happy, but I’m close to throwing in the towel. I don’t think this post is unreasonable or untruthful? If I’m wrong (Telus) please let me know. Way beyond due Telus, enough banter - Let’s see some real improvements!
Telus TV+ channel guide keeps switching to "all channels"
I'm experiencing an issue with my Telus TV+ channel guide. The filter and sort settings keep reverting to “All channels,” even though I had selected “My favourite channels.” While the TV is on, the guide correctly shows “My favourite channels” after I select it. However, after turning the TV off and then back on later, the guide has reset to show “All channels.” I’ve restarted both of my digital boxes, but that didn’t resolve the issue. This has been happening for several days. Is this an issue for anyone else?Linking a Koodo account
Hello! Has anyone been able to successfully link a koodo account to their Telus account through the Telus website? Or even see the option to do so ANYWHERE? Telus internet clearly advertised a discount for existing Telus OR Koodo mobile customers when I signed up a year or so ago. The option to link a Koodo account however has never existed anywhere. You can only link Telus accounts. Schockinly the discount was of course never provided. They keep promising they would fix it but I am still dealing with this and even a year later there is still no way for a customer to link a koodo account. It feels very much like a scam and like they should not have advertised a discount that is impossible to get????Fiber migration: Long-distance plan removed and $25 monthly increase
We’ve been moved to fibre, a forced move since we were happy with copper and our agreements and bills till last October. Everything needs to be updated and we agreed, even if it was so difficult, to do the update. Old house, lots of issues. Since last week most of the issues have been resolved. A technician still needs to come to move the Optic TV service. Nonetheless, we are still receiving email and menacing letters, even registered letters to move before they cut the copper. It doesn’t depend on us. It depends on the availability of the technician , and we have to wait till mid May. I called the support and told to stop sending those email and letters because we had three-quarter of our services moved already and it’s up to them to finish the job, not to us, but they said they cannot do anything to stop it till it’s fully completed. Plus they moved our phone line to fibre as well but doing that Telus as removed and changed our service. Before we had a long distance plan that was convenient for us now they eliminated the long-distance plan and they want us to pay $25 more On the back of the letters sent to us, it’s clearly written that the costs and the services we have will not be changed and we will not be directly impacted by this migration. I already called the support three times but each time they have a new excuse. The first one was we cannot do anything now, till the phone has been moved to fibre. then, you need to call the loyalty department , where they could not care less of our issue and the last one was: “OK we can put you back on copper to give you the same service you had.” BS: we can’t go back to copper thanks to Telus forcing us to move to fibre because they are removing the copper in our area, so they wrote and told us. It’s really frustrating to have to deal with this wall of incompetence. Where could we have our rights taken seriously?
