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Abysmal quality on sports stream
Hey there ! Newly subscribed to Telus TV+ and the quality is terrible, feels like a 480p stream. Any improvement incoming ? It's really terrible, can't even see the puck while watching a hockey game. Works just fine on the app, but the web browser version is seriously problematic. Thanks
Door to door
Just had a young man come to my door asking me if I wanted to sign up for Telus fibre Internet. I know the work was just completed in my neighborhood in the fall. He was wearing a Telus vest but said he lost his 🆔 badge. He then called me from 888 519 0122 to verify information. Is this legit?? I live in Lacombe Alberta.
Telus TV remote codes
Hello, I've been trying to program my older Sharp TV (LC-60SQ15U) for some time now. Its at least 10 years old. Using the built in method in setting doesnt work. Also tried the manual remote codes with no success. Both the the TV firmware and the TELUS TV remote firmware and up to date. Codes tried: SHARP 017, 187, 011, 214, 213, 326, 214, 213, 011Any Windows computer on my Telus Wi Fi has wrong location
For the last month or so, location services for any Windows computer (laptop, 2 in 1, Surface, etc.) that connects to my home Wi Fi says we are in Sacramento, California, instead of my actual home here in Calgary. Neither I nor my router nor any of my computers have ever been to Sacramento. This has nothing to do with the computers themselves. Take them to any other Wi Fi and they correctly locate themselves. It happens with my computers that live here, and when friends visit with their own. They are all running Windows 11. I went to local Tim Hortons and connected to its free Wi Fi. Location services were correct. This only happens on my home Wi Fi. It affects every app or browser function on the affected computers: Maps app, Bing and Google Maps, etc. Also changes my time zone if I let that set automatically. It does not affect any phones on my Wi Fi, which I why I suspect location services. The phones all get locations from GPS and their cell network. I verified the location of my IP address is correct with several online services. There doesn't seem to be anything wrong with my router either. Anyone have any ideas how to clear this up?
Technician No show
I’m hoping someone can help as I’ve been unable to resolve this through support. After multiple calls and agent errors, I finally set up an account and scheduled installation for the morning of March 18. I was offered a $108/month package with no extra fees due to the earlier issues. Problems since then: March 16: A rep called my niece (I had used her phone and only authorized basic contact like appointment updates). Instead, they asked detailed questions about my account, then started asking about her personal account, which is unrelated. She was uncomfortable and ended the call. March 18: I was home and ready. No technician showed up, and no notice was given. Follow-up: When calling in, agents say they cannot find my account, even with my account number, address, and details. Billing: I’ve now received a bill that doesn’t match the agreed $108/month—despite no installation or service. Access issue: I can’t set up a PIN without active service, so I’m stuck. I can't make it through the system to the right department before the phone line fails. My niece's Telus phone line drops after random lengths of time, that's why she canceled after her contract ended. At this point I’m being billed for a service that wasn’t installed and an account that apparently “doesn’t exist.” Can a moderator please escalate this? I need: Confirmation my account exists Charges corrected/removed Plan details confirmed Thanks.
Profiles and Recordings Deleted
Appears there's been a recent update: App version: 1.26.3.200 Config timestamp: 2026-02-11... The two account profiles that were on the my Home bar settings are gone... deleted? And all recording content - Recorded and Scheduled have disappeared... deleted?...as well. Tried restarting and unplugged, etc without success. Doesn't even appear that the option/function to setup individual profiles is available anymore...not showing in the Settings dropdowns...let's put it that way. Any comments on these actions...Tellus?Loss of audio while lips keep moving!
Audio skips were previously reported and fixed. They are back again. A two second count of lips moving and no sound. This occurs live and recorded, on demand, Prime & Paramount. So basically on any and all channels or subscriptions. It is like the bleeps of language of delayed broadcasts. Please fix this annoyance.
Poor internet quality going on for several weeks now
Hello, I am not the one whom has the contract with TELUS but she is unavailable atm so I made this account to try and get into contact with someone who might be able to help, I have restarted my machine, I have restarted the router for a full 60 seconds, I'm not sure what else I can do, I use a wireless connection but I have the signal booster or whatever its called in my room with the computer that is connected to it, it is not blocked its has free line of sight with the wifi antenna, but my internet quality has been garbage for weeks now, major packet loss and constant disconnections to the game servers, and I have checked the status of said servers and no one else has been reporting issues with them. we have if I recall correctly the plan we are under is the purefibre internet 300. I'm just frustrated because it was good for a long time but for the past couple of weeks its been nothing but lost connections and massive ping and packet loss spikes. maybe the infrastructure around my house got damaged somehow and that's what's causing? there has been a fair bit of construction around my neighborhood. I don't know. But I do know there has been a massive degradation in quality to the service we pay for.
