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Telus+ TV guide defaults back to subscribed channels after turning it off
Telus has to push a permanent software patch to fix this problem. I don’t know what a software patch is or how it works. I refuse to add a second profile in order to solve this issue. Telus has ( or maybe not ) qualified people who should know this stuff. They have the call centre in the Philippines I wonder if that’s where the technical people are.
2 questions
Why aren't tv shows I've scheduled for recording not showing? They're showing on the guide. I've tried multiple times but still not working. Have Optik TV+ 2nd question is - how do I get out of this contract? I haven't even had it a full 2 months & I can't stand it. Don't know how I'm going to deal for 2 years.Activation issue
New customer. Switched from Rogers. Prices are better but I've had an issue that no one seems to help resolve. We have Apple tv as our optik TV premium but can't seem to activate it. We always get the subscription screen. We can sign in. It shows on our account and can view it on my apple computer but after hours of calls and code entries we can't get the app on the TV to recognize we have a subscription. Anyone had this happen?
Stream+ payment method
I would like to use my Debit/Credit Mastercard instead of my regular Mastercard. When I do, the message appears: "There was an issue processing your payment. Ensure the card information you entered is correct. Check that your billing address matches your card's address. If you still have problems, try using a different card, or contact your banking institution." I've ensured all my address for Mobile/Home all match. Are debit/credit cards not allowed?
No dial tone and Telus is unresponsive
I am disabled and live alone. My ONLY phone is my Telus landline. I pay my bill in full and on-time. My phone line went dead and this is the second day with no phone service. I do not have any access to an alternative phone to contact Telus. The online Telus chatbot said a customer service rep would email me within 1-2 hours, but a day has gone by and no one has contacted me at all. The chatbot does not respond at all anymore. This is a safety issue and is causing problems for me medically. Telus is the worst company I have ever dealt with. They have done things like this to me too many times. If I could afford better service elsewhere, I would leave. Unfortunately I live far below the poverty line. I guess people like me just don't matter and don't deserve things like a means to call 911 in an emergency, even if we pay for it. How is it legal for Telus to charge money for a service that it does not provide?My telus.net email was deleted by Telus yesterday
After cancelling my Norton Online Security account by phone with Telus yesterday I discovered my Google workspace Telus.net email had been deleted. It appears no other service has been affected. I have Internet, iCloud email, Gmail etc still active but I need my historical emails from the Telus.net address. I can't log in to Telus. I had to dial zero and get transferred to an agent yesterday who said it would take 24 to 48 hours to recover my email address. Has anyone had similar issues?
3 Gig PureFibre — Severe Upload Throttling on Telus Server / Quebec Routing Loop
Hi everyone, I need help from a Tier 2/3 tech for a specific upload routing bug on my 3 Gig PureFibre plan in Alberta. Symptoms: - Download is flawless at 2.37 Gbps (maxing my 2.5G NIC). - Upload to Shaw and Telus Mobility is perfect and stable at 2.37 Gbps. - Upload to standard Telus Internet servers drops and fluctuates wildly between 140 and 705 Mbps. It was perfect prior to today. My Hardware (Cleared): Technicolor NAH (bridged 10G port) -> Asus RT-BE86U (QoS off) -> hardwired to PC. The perfect 2.37G upload to Shaw completely rules out my cables, router, or PC settings. Traceroute to 8.8.8.8: 1 <1 ms 192.168.1.1 (Asus Router) 2 2 ms 10.137.54.1 (Telus Local Gateway) 3 * * * Request timed out. 4 * * * Request timed out. 5 * * * Request timed out. 6 * * * Request timed out. 7 20 ms QUBCPQAJGR00.bb.telus.com (Quebec Backbone) Conclusion: My local loop to the gateway (Hop 2) is pristine at 2ms. However, outbound traffic hits a 4-hop blackout inside the Telus network before being detoured all the way to a backbone router in Quebec (QUBCPQAJGR00), where Telus-internal data gets heavily choked. Pings show 0% packet loss, suggesting it maybe a traffic-shaping or regional routing table error rather than a physical line fault. Support agents just blamed my Asus router, completely ignoring that it pushes a perfect 2.37 Gbps upload to Shaw. Could a backend engineer please look into why my traffic to Telus nodes is stuck on this Quebec detour and repair? Thank you!