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Wifi intermittent across devices
I've got TELUS PureFibre Gigabit Internet, an ActionTec T3200M modem, and within the last month, all of my devices in the house (though at different times) have dropped the wifi, then tried to reconnect, then sorta connected, just to drop it again, and then hang in a "authenticating, disconnected" cycle until they give up. It's happened across Macbook laptops, iPhone's (17pro, 13pro), and our Sony Bravia TV. Once a device is in this one second it's connected, one second it's not connected death spiral, it eventually times out after a while and the only recourse is hard rebooting the modem. I've tried resetting / hard rebootting the devices as well (start/stop laptop, start/stop TV, etc.) but only the modem seems to allow them to function okay again. While this is happening, it's not unusual for other devices in the home to have solid, well functioning connections. Getting pretty tired of this (work from home) and am also getting tired of the TELUS support options that tell me to restart my machine, have I checked the connection, etc. Anyone on here experienced the same thing? I've got SmartSteering turned on, there's lots of TELUS wifi in our neighbourhood that I see amongst the dozen or so other wifi networks visible... Had the same setup since Fibre was installed, haven't done any changes to the modem, but it's become increasingly flakey as of late.
No Signal on TV from 10 Sec +
Hi, I have a family member that is having a problem. They have 2 tv's with 2 Telus Android boxes (21T) Basement TV - Works fine. TV gets a signal instantly. Spare room needed a new tv as the previous one (Sony) broke. Prior to this, everything worked well and the Telus signal was instant. Since getting a new Samsung tv, it struggles to get a signal ("No Signal" is displayed). After about 10 seconds, it would get a signal and the TV would then work. Over the following few days, the delays got longer. Even up to 1 hour before the signal was restored. I went over and changed the HDMI port and again it started working with the 10 sec delay. Gradually again, the delays got up to 45 min before there would be any TV activity. I googled some stuff and it mentioned that Anynet+ (HDMI-CEC), if enabled could cause some problems. I disabled that option and immediately it started to work again albeit with the 10 sec delay. Again, prior to the new tv, there were no problems and there was no delay in getting the signal. Does the Telus box retain any old manufacturer data and needs to be factory reset when a new TV is purchased? I was thinking about changing cables but this setup worked absolutely fine with the older Sony (non smart) tv. Any suggestions? Thank you
Retention help
I was offered a competitive price by Rogers to have me swap over at Black Friday. They set up my new mobile and internet account to which my Telus one was expiring shortly anyway. A telus retention agent called me back and offered a better deal to retain me. I was signed up, and sent only my mobile agreement even though the agent said they sent the internet home service agreement via email, it did not come through. I called back to ensure my agreement was okay and to not worry about my services getting disconnected since I signed a new agreement. I was promised it was okay and to not worry. Now my internet has been disconnected for two days. I tried getting ahold of someone to help yesterday. An agent couldn't get my services reconnect. I was promised that they would fix it this morning. No call, no fix. So I called again. A new agent said they made a mistake and set up my new internet services to my old address. To address this mistake, they are going to cancel my services and set it up again. Since they canceled my account the agent then explained they cannot provide the same agreed upon deal that was offered to me because it is technically a "new" account. I am utterly disappointed and frustrated. Two days without internet and nearly 8 hours total of phone calling. I should go to Rogers permanently unless this is fixed with reconciliation.
Strange phone numbers showing up on my TV
When I watch TV, strange phone numbers showing up on it and then vanish. The phone never rings. I think it is picking up other neighbours phone calls. I got a call the other day saying my last name and that I called them. My phone number is suppose to be unlisted. I never called this person so not sure about that. For over 3 years now this has been happening since I moved in, I want it stopped or I'm changing providers. I have been with telus for over 25 years and it's getting worse. Especially trying to talk to someone or get something fixed. Its like pulling hens teeth. You can't get help period.Unable to login to pay my bill while traveling
I am traveling outside Canada at the moment, I tried logging in to my account to pay my last bill but I can’t, I tried the login link option, it doesn’t work either just gives me an error saying something went wrong. is there an email for customer service, I don’t want to make a long distance call and be on hold for 1 hour appreciate any help.TELUS TV Digital Box Offer
Have not been here for a long while. I recently got this free upgrade offer via email from Telus. Currently have an Optic TV PVR set top box, and one other set top box in the house. The main set has a Yamaha receiver and a sound system. Would it be worthwhile to "upgrade", and am I likely to be opening a can of compatibility worms? Am I correct in that the new system does not store recordings internally but does it to a cloud where it remains available for 90 days, rather than indefinitely? Is the included remote likely to handle the Yamaha receiver switching and sound control? Currently using a Logitec Harmony 650 remote that is just barely working. Any other issues with this new box that I should be aware of before jumping in? https://www.telus.com/en/tv/optik/tvupgrade
Optik PVR not recording
A few months ago my PVR stopped recording scheduled programs. The odd thing is I can see the shows in the schedule but when the time comes it just doesn’t record. There’s 95% space so that’s not the issue. It’s really frustrating I think I’ll be switching providers when my contract is up.
