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Received a collections notice for an account closed 2 years ago with a $0 balance
I closed my account with Telus in October 2023 and received a final email in December 2023 noting my account had a $0 balance. 2 years later, I receive an email from ARM collections agency that I owe money to Telus. I called Telus, but they were unable to tell me what the amount was for. After emailing ARM, I got an email that there was a payment and the file is closed. I still have a collections notice on my credit report from another company General Credit Services that says my file is still open. Can I get some help? I never received any notice from Telus that I actually owe money to them, it's just from 3rd party companies I never had any involvement with.
Wifi Speed over 1Gb and Hardware
So renewed my contract and got talked into signing up for the 1.5GB plan. Telus tech comes to install new hardware as the apparently the old router T3200M not optimized for over 1gb. So installed was a access network hub and a wifi Boost 6. Both hubs have a purple 10gb jack that as I understand is for the greater than 1gb speed. Instructions state that the the purple jacks on both hubs are to be connected together. So question is that Boost 6 is for the wifi, so how does one get greater than 1gb speed on a hardwired connection to a pc. All other plugs are only 1 gb as I understand. Should I not have received a Boost 7 that has a extra purple 10gb jack? Or maybe it doesn't matter as as I understand that WiFi devices will never get more than 500mbps. If so should I just connect the Boost 6 hub to the 1gb jacks and dedicate the purple 10gb jack for a hardwired connection to the pc.
Seeking help with Email
2 days ago my email refused to connect and download emails. I have a telus.net account which suddenly refused to connect to my mail app. It has worked fine forever. I can access my webmail but would like to continue to use my mail app. I have spent the last 2 days talking with 3 different telus representatives (at the basic level) who have asked me the same questions over and over, telling me go to google chrome and use webmail! Having me remove my account and re-add, multiple times to no avail. Finally I thought I was getting somewhere by having my call escalated to customer care. This person promised a call back later by an email technical team member. I was optimistic but they didn't call back at all. No message nothing. Last week I called Telus for help with a telus Optik box set-up that wouldn't pair. They booked a call back with a date and time but no-one ever called. This is the kind of service received considering the amount of money charged for home, internet and mobility services???? I have spoken with Apple who spent several hours actually helping me but failed to correct the issue and referred me back to Telus. Back and forth, back and forth........ Right now I am on hold with a 'Loyalty Rep' but not holding out any hope that anyone will care enough to help. Any suggestions??? I am so frustrated and in tears..
Telus Boost Wifi 6 as Mesh
I have a Telus Boost Wifi 6 as part of our plan, the first booster is connected to the NAH in the living room, however my dad wants to use the 2nd booster as mesh to put it on the basement. Is it possible to use the Telus Boost Wifi 6 as Mesh or we have to buy the Telus Boost Wifi 6 Lite (B6L) as extender?
Link to check for Optik TV upgrade
With the new equipment for Optik TV being given to new customers only and where us existing customers are getting nothing! I am wondering where the link is to see if we qualify. I used to be able to check but now I cannot. When will we get the new equipment? Calgary!Telus TV Digital Box
Can anyone help me? Last week I upgraded my pvr to digital box with cloud storage of recordings. The Stingray Music VIDEO app and channel 583 that I previously had on my pvr box is now missing. After a while my recordings were all there in the cloud. Today when I turned on my TV the recordings were all gone. When I clicked on recording subscription options it said I was already subscribed. I can see the recordings on the telus tv app on my phone and computer but it says I can only play them on my TV box which is impossible because the recordings are in the cloud not the box. I can resume watching cloud recordings that I didn't finish watching on my phone and computer app. The person I spoke to today at 888-811-2323 didn't know how to fix it so he's sending me a new box which isn't going to fix it. The proplem appears to me to be that my subscription is corrupted.Recordings and Restart Apple TV Playback Error
When I use the Restart show feature in TelusTV+ app on Apple TV, I will receive a "Playback Error" and this will also happen when watching recordings. Why? I've noticed I'll keep receiving this error every 40 seconds or so. This has been happening for some time and there is no resolution. I have tried deleting the app, restarting the device, removing the TV Provider option in Apple TV. I've rebooted the ONT (NH20A) and the Booster. Nothing works. Internet seems to always work, just seems to be a playback issue with TelusTV+ app and recording. Any reasons why?
