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Using your own router instead of Telus box
Hi! We’ve been getting the run around from Telus customer service as we move homes and just wondering if anyone has first hand knowledge of this. We are currently in a building that has fibre and have to return that equipment. Telus tells us our new place only has wireless home internet, no copper or fibre. (I don’t really understand how that is possible in the middle of one of Canada’s biggest urban centres, but they have confirmed this...) My question is, they sent us two boxes. One is the modem that takes the SIM card, receives the internet from outside, and then outputs a Ethernet connection to the house. The other box seems to just be a wifi router. I’ve always just denied the router with our previous providers and it was clear you could use your own router with their modem. Telus customer service refuses to confirm this is possible and gives us all these vague reasons. Are they just being shady to get their $20 a month rental or does the “wireless home 5G” setup really require you to use both their pieces of hardware? We have internet only, no TV. So it seems like using our own router is possible? Any experience with this? Quite frustrating considering this was never an issue with anyone other provider I've had for the last 20+ years.
Disney Activation with Stream Plus - Still unfixed
Hey everyone, 2 weeks ago our Disney stopped working as part of Stream+, called support, reset, etc etc no change, told 2 days, 2 weeks later still no change and no one at Telus can give me an answer other than a department with no phone, no email, no contact will fix it in 2 days. Problem we have is in Telus App and Telus website under manage subscription it says to Activate Disney+ but when you click Activate, a green button it doesn’t do anything. We had it fine for 2 months no issues just stopped randomly and can’t reactivate. Any community help is appreciated as Telus have been no help other then billing me full price for half working service.
Telus copper wire 50Mbps
Well I am back again. This time the issue is the lack of speed on my WIFI Now I understand I am not going to get 50 Mbps via copper wire but one would think I would at least get 25Mbps Something I notice now is it takes longer for the TV to go live when I turn it on & when I change channels. There is probably no sense in calling Telus since the call centre is in the Philippines
Sharing the internet/signal cables
In the inspection chamber located in front of our property, there is only one cable, clearly marked with our house number, and our telecommunications services are provided by Telus. Can Rogers lawfully split or utilize our cable to provide service to the adjacent property? Furthermore, given that the manhole is situated within the boundaries of our private property, is Rogers permitted to access it without our consent?
Lagging channel changing +... on Optik TV
Anyone else experiencing a 7+ second lag when changing channels, switching between apps and other such functions. It's also accompanied by a blank screen with a green rotating circle in the bottom right corner. Appears to have started and become a regular pain over last few weeks.
TELUS Connect update
How long are we expected to wait until the TELUS Connect app is usable? A while back I switched away from my eero 7's and back to the Boost 2.0 and Boost 6 Lites, because they have better range and throughput than the eero's. However, the app is completely unusable. Several months ago I talked to support and posted here about the app not seeing my Boosts at all. My suspicion is this is caused by new permissions required in iOS 26, as the Connect app never requests local network permissions during initial configuration. Today, still can't see my boosts and I can't even log in to the app due to an "error". Overall my TELUS services work great, but honestly I'm shocked at how utterly horrible this app is.Home services installation delay followed by lengthy hold and dropped call
There was an issue with my internet installation yesterday. Today I was told it would be delayed 5 days. When I called to see if there was a quicker fix to the problem, I spent nearly 4 hours on hold just for Telus to hang up shortly after 5pm. This has altogether been a horrible experience from start to finish and I am strongly considering switching to another company and recommending the same to every person I know. This is Telus's last chance to fix this issue before I leave for a service provider that actually cares about their customers.
