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Purefiber connect SFP directly to Mikrotik Router
Hi, I am trying to connect my Mikrotik router directly by plugging in the SFP directly into the router. I got the PPPoE from the telus whitebox (username: [email protected], password is 6 chars long). VLAN is 40, priority is 0. I also set the MAC to the same value that was on the telus whitebox. I plugged the SFP directly into the mikroik and it shows the link is up. It also shows it is trying to connect using PPPoE. It sends one frame over the VLAN, but doesn't get any response. Without any error other than timeout, this is hard to debug. Any suggestions? Thanks, Bruce
Telus AndroidTV Box issue (Model: UIW4054TLU)
My TelusTV - 21T broken again. I have to reset to factory setting 2-3 times a week now. The TV box will hang with no signal (yes i check the HDMI cable). To temporary fixed it, i have to insert a paperclip in the reset hole and hold it for 10 seconds but the white light on the button will not blink or turn off. Which then i have to unplug the power cord for 10 seconds and plug it back in. a few times, i can see it boot up but still no signal then i have to repeat the same process. i can watch TV for a night then turn off the TV. the next morning, i have to reset again with the same procedure above. so annoying. I have replaced 3 of my TV box for more than 3-4 times now over the years. What to do?
Pole Removal
Hello Telus, BC Hydro recently replaced the pole that our electrical and telecommunication lines are on. They used the 'cut and kick' method which left your lines connected to the old rotting pole that was cut down and tethered to the new pole. How do I begin the process of getting Telus to move their lines over to the new pole and removing the old pole? BC Hydro has instructed me to contact you to finish the process. I reached out to your technical support team who made me an appointment with a technician. After nobody showed up for the appointment, I was told by another agent that the incorrect team was dispatched. I'm not confident your front-line call centre staff are familiar with how utility poles are replace here in Canada. I have reached out to you via private message and haven't heard back. I see from other posts you were able to help get the ball rolling. While not an emergency case, I'd like to ensure it does not fall by the wayside. Thank you in advance for your assistance!
Recordings go black screen on TV+
We do not have a PVR , just watchlive Tv on Telus TV+ app on a google TV. Recordings sometimes go black, audio is fine, after fast forwarding. Never happens with skip forward, just after using fast forward. any tips on how to avoid? we are a new install just a week in. ThanksAndroid box turning my TV off.
I've setup my new Android box and I'm having some issues with the HDMI CEC integration. I'm not always using my android box has i have an android tv and prefer using it for things like Netflix and I also game on console. Unfortunately, HDMI CEC integration won't let me shut off the Telus box without turning my whole TV/soundbar off. I have turned off the HDMI CEC options in the settings in the box.
PSA to everyone having tech difficulties
Please dont waste your time waiting for a callback or sit on hold for an hour to speak to someone. If you're experiencing constant audio and channel problems. Just follow these simple steps: Restart your wifi and TV box once a month. This will save you a headache trust me (dont trust me). Call them and speak to the managerConsistent Packet Loss on Telus Network
Hi, We’ve been troubleshooting intermittent connectivity issues (e.g., timeouts, slow loading) to services behind Cloudflare and ran MTR tests from multiple sources, including from different ISPs (Shaw, Telus) and regions. Across all tests, we’re consistently seeing high packet loss (80–95%) on Telus routers, specifically around the following IP range: 75.153.128.122 / 75.153.128.125 In some cases, the next hop after those IPs becomes completely unreachable (100% loss), breaking the route. The packet loss is present from both Telus and non-Telus origin points, suggesting the issue is within Telus’ infrastructure or transit to Cloudflare. The problem appears to be intermittent but has been ongoing since at least July 23. Would appreciate if this could be escalated to the network operations team to investigate. Thanks. Start: 2025-07-24T12:29:28-0700 HOST: test-host Loss% Snt Last Avg Best Wrst StDev 1. _gateway (private LAN) 0.0% 100 0.3 0.6 0.3 0.9 0.1 2. internal transit 0.0% 100 0.7 0.8 0.5 1.6 0.2 3. Telus router (207.194.150.129) 0.0% 100 3.2 3.2 2.2 8.7 0.7 4. Telus node (75.153.128.122) 94.0% 100 3.4 3.1 2.6 3.5 0.4 5. ??? (100% packet loss) 6. ??? (100% packet loss) 7. Cloudflare (1.1.1.1) 0.0% 100 20.2 3.4 2.4 20.2 1.7
