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connectivity issues
Our internet keeps dropping my laptop out. It is so disappointing. I moved to a brand new unit and Telus was installed and ready to use. So, I signed a contract, but the connection is not reliable and cuts out when I most need it!!! Please send a technician to fix the problem. Bijan
Profile Settings Not Holding
Anyone having issues with profiles not holding when selected on TELUSTV-21T Android Optik TV+ I have a Main profile and one additional. When I turn off box or it goes to sleep and was last viewing on Main it defaults to the second profile when reactivated. It used to hold the last viewed profile. Now in order to get it to accept Main you have to select the other profile then go back to Home and toggle to Settings then reselect Main which is a pain.
Need separate isolated network for work purposes
Hello, I am currently renting a house that includes Telus Internet, I have to setup a separate isolated network to be able to work as they require this. I have limited access to the modem it is in Garage but can access if absolute needed I do have access to the login page for both Telus devices it is a newer building and has one cat cable running up to the Apt which is in the 10g port going to a managed switch then switch to Telus Router and switch to my Router/Routers can someone please help me set up this sep network please I realize this is mentioned a lot but not my actual situation. I need to return to work from home. equipmemt NH20A Netgear Managed switch Telus wifi 7 router I have available M18 Dlink, Linksys EA6100,Tp Link deco m4 Router The Way I had it at last place was put into bridge mode plugged router into port 1 but it is very hard for me to run another cable besides the one coming into my apt.
Renewal of Business Internet Service
I recently received a phone call from a Telus Business Account Specialist who had been trying to contact me for the past couple of months. I was out of the country. She was calling our urgent patient care line and speaking to my colleague instead of sending me an email. I tried calling her back once but her voicemail was not clear and I didn’t know how to return the call. You can imagine with all of the spam going around that it’s hard to trust people cold calling like this. And it was all just so that I can renew my contract with Telus. I don’t understand how this can’t be handled through a secure app. I had no way to verify if this caller was legitimate and then how to trust the email she sent. There has to be a better way Telus. You are a huge company and your business services are very weak.
New 2026 Optik TV Box woes
First take on our new Telus Optic TV box. We received our new boxes last week to replace the current 4 that we have. We were told by a friendly tech services rep in the Philippines that everything would be the same or better and that we would still have our recorded programs and I assumed scheduled settings. No such luck. Not only have we lost recordings, but we need to reschedule programs for recording. Accessing the recordings now involves one extra step. Furthermore, there are no menu options for Play, Save, Delete, Series record info, Cancel series, Change settings, series priority, and Delete recordings. The screen is often cluttered with windows of other offerings and options; particularly when the TV is first turned on. Finally figured out to hit the back button to clear the detritus. The Guide no longer shows live video previews of the channels; just a still of the show or channel. The pause, skip, and fast forward modes are quirky. Am I a happy camper? Far from it. Anyone love the new boxes?
Fire tv Stick HD
Tried the fire stick 4k but doesn't work because its a in house operating system what I found out , can't side load so bought the new fire stick hd wifi 6 , thought what I've read I get Telus TV Plus but I was wrong again because Telus doesn't show up on app store , I get City TV , Bell fibre optic but no Telus . Can someone help or is there another stick other then Amazon I can get for my older tv