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Issue with 5G SSID saying password incorrect on iPhone 15 pro/plus after typing it correct
I turned my smartsteering off for my modem since it was causing issues with the wifi turning on and off on both my pc laptop and my 15 pro and 15 plus iPhones. Splitting the bands helped out with the wifi a lot but my 15 pro and 15 plus were connecting to the 5G band for a few days after splitting the bands but since yesterday are not connecting to the 5G and keeps saying incorrect password even though I keep inserting the correct password. Also my ASUS Pc laptop was not connecting to the 5G either saying connected but no internet. Both devices work fine when connected to 2.4 though as well as my laptop is showing connected and secured for the 2.4G. Currently the 2.4G is only connected to my downstairs tv (my modem is placed upstairs). The 5G is connected to my upstairs tv and is working fine on it also my father has the latest 17 pro max and is on 5G and has never had any problems that i have had on my phone. Also the 5G is connected to my Apple laptop and I also have and old iPhone 5C that also has no problems with connecting to 5G. So this issue is only happening with the two iphone 15 series models and my PC laptop. 24 hours later from last night to tonight it still says incorrect password on my 15 series phones when trying to connect to the 5G. Is there a way to fix? the 2.4 one is the network ive been connecting these 3 devices to for the time being.Calgary Royal Oak neighborhood Fiber Install need
Hello Telus, I'm wondering if you have news regarding the Calgary fiber deployment and more particularly the neighborhood of Royal Oak. I'm currently using old copper line with only 80mb/s..... There is nothing more and I'm surprised the fiber is still not available. Please let me know Thanks
3 to 5 calls
so frustrated, I’ve re-added a package that requires activation. I go to activate the site says it’s activated. I use email and password I think it was from a few years ago, I might have reset it. ok good I’m in the streaming app, the billing info says created by telus, perfect. Then I get an email, go activate your account, I look at my telus account under optic it wants me to activate the account. ok press the pretty button and go thru the same ordeal but the website to activate says already activated. called/chat with telus claim a trouble ticket created to clear that activation button. a week later got an email to activate an account activated. called again got blind transferred. another claiming to put in a ticket. a week later, today another email to activate an already activated account went to chat got told to have call back. while she is looking for something i hear the chatter in background. then i’m told they are having issues with that streaming channel….NO, it works in smart tv app, works on tablet app it the continuous ‘activate account’ I’d like to stop. she offers to cancel it and add a new package or if I drop the package im still paying for 11…OMG I DO NOT WANT TO CANCEL AN ACTIVE STREAMING SERVICE I WANT THE NOTIFICATION TO ACTIVATE AN ACTIVE ACCOUNT TO STOP. this is my 5th time or more explaining to telus. I’ve been told my set top box does not support the channel, fine i have a smart tv and tablet that supports the app. btw the instructions to have it activated easy for the channel needs to specify that not all set top boxes support the services
Bring back Customer Service
Hi Neighbours! What has happened to Telus Customer Service from over two years ago? Where did the high level customer service go? Why are we being lied to? Is this the way to treat loyal long term customers? Where is the “we care and value our Telus customers” factor? Neighbours, I reviewed the issues on this forum that you all have experienced focused on customer service. I have experienced a few of them myself. There is clearly a trend of erosion of the high level Telus customer service that once existed in the past. I am aware Telus customer call support for our country is in another country. It’s been this way for past couple of years. Telus, please bring it back! Yes we know it’s about being fiscally responsible; save money. However how can the senior management team of Telus allow the degradation of customer service just to save a few dollars. Whatever training program, quality review measures are in place including hiring employees for this call centre; it’s clearly not working. The robotic scripted interactions, really? I was told during my last interaction with the Telus call support person that the reason the technician was late was due to road & weather conditions. It was a pristine day! Not a cloud in the sky. When I told them this, there was a pause and then they repeated the same words. Good grief!
Telus optik TV always switches back to all channels
Hello, ive been having a problem for the past two weeks where every time i go to turn on my Telus optik tv it always switches back to ALL CHANNELS instead of my subscribed channels? Anyone else have this issue? I spent 2 hours on the phone with a technician and they had no idea what to do. We reset everything that could be reset even got a new box and it still did the same thing. Any suggestions?
Sports delay... Still working on it?
Hey so we still have a massive delay (up to 60 seconds of game play) in sports. The nature of watching sports is that it's live. When my apps, social media, and friends are talking about the game and I'm behind it's absolutely brutal. How can this be? Counting down the days till the end of my term, that's for sure.
Home services cancellation fee applied despite special circumstances agreement
Last summer I contacted telus to renew our father in law's internet and home service agreement. I was offered a good plan but I explained, I'm the POA for a 91 year old senior with dementia. He likely will either pass on or be moved to a home during the length of the 2 year contract. I was assured by the support staff that the fee would be waved due to special circumstances, also said he would write a note on the account, the cancelation fees would be waved. Well, it happened, he moved, I added an additional phone line to the new residence and a month later I called to cancel the home services. That's when issues started. The customer service said, no exceptions, nothing on the account. The fee is $285 to cancel. Doesn't matter what I was told before, made me feel like I was lying. I tried to escalate, he refused to and said, want to cancel or not?. I felt trapped and agreed to pay but now, I want to escalate, maybe go to a news media especially that I see cancelation fees will be illegal starting in June. Let's take advantage of a 91 year old vet with dementia. How can I get a refund for this fee?TELUS sent a 2018 bill to collections with zero notice for 8 years
I received a Debt Collection Notice email yesterday saying I owe TELUS Wireline $73.84 ($65.10 principal + $8.74 interest). The problem is, I’ve never heard about this before. I never got a single email, phone call, or letter from TELUS. I called the collection agency, and they said it’s for an unpaid bill from 2018, which is honestly ridiculous. It’s been 8 years, and this is the first notice I’ve ever received? Not even one reminder from TELUS? Because it’s been so long, I can’t even find any old payment records. They also told me the interest keeps increasing daily unless I pay now. I’m really angry and disappointed that something this old is suddenly sent to collections with no prior contact.
Year of Program Viewable From Guide Description, Please!
Apr 15/26 Hi Telus, Scrolling the Guide, not seeing year of show/movie. You need to click on said program to retrieve what the year of show/movie is. Year was included with Optik TV (Telus 4K VIP5602W) I used prior. What I have currently is TELUSTV-21T. Which I was told a year ago was the latest by Telus (TV + PVR all in one). I mentioned over a year ago to that agent that year was not showing for programs, and he had said it was fairly new and they are still working out the kinks. Well, still not there. Currently under Name of a show/movie shows; Maturity rating (ie 14+), start to finish time, Genre, Season & Episode (for shows), and description. Can we please include year?? Thank you! ;)Lost full list of PVR recordings
So all pvr recordings in my list are gone today. Spent 1 hour 41 minutes mostly on hold with some of the most horribly annoying, repeating, elevator music I have heard. Transferred once and had to revalidate with the rep which doesn’t make sense since I was transferred internally. Then I am told sorry I can’t help and you will hear back from our back office in 7 working days. So no resolution or explanation and no recorded programming to watch on the weekend as I was expecting. Frustrating system that already wasn’t great as programs would show as recorded then wouldn’t play, or have glitchy or freezing audio or video. I have replaced the tv box once, and been through the unplug and replug order too many times (with all devices on different floors which is a pain) and I gave up calling for the issue as I don’t have 2 hours to waste every time I have to call. With the cost of the tv service, I expect better than this. Has anyone ever gotten decent, timely, proper resolution to their issues or is this a lost cause? Loyalty and a long list of services doesn’t make any difference. I feel like picking a service provider is like picking the one that has the least horrible service.