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Android box turning my TV off.
I've setup my new Android box and I'm having some issues with the HDMI CEC integration. I'm not always using my android box has i have an android tv and prefer using it for things like Netflix and I also game on console. Unfortunately, HDMI CEC integration won't let me shut off the Telus box without turning my whole TV/soundbar off. I have turned off the HDMI CEC options in the settings in the box.Purefiber connect SFP directly to Mikrotik Router
Hi, I am trying to connect my Mikrotik router directly by plugging in the SFP directly into the router. I got the PPPoE from the telus whitebox (username: [email protected], password is 6 chars long). VLAN is 40, priority is 0. I also set the MAC to the same value that was on the telus whitebox. I plugged the SFP directly into the mikroik and it shows the link is up. It also shows it is trying to connect using PPPoE. It sends one frame over the VLAN, but doesn't get any response. Without any error other than timeout, this is hard to debug. Any suggestions? Thanks, Bruce
Consistent Packet Loss on Telus Network
Hi, We’ve been troubleshooting intermittent connectivity issues (e.g., timeouts, slow loading) to services behind Cloudflare and ran MTR tests from multiple sources, including from different ISPs (Shaw, Telus) and regions. Across all tests, we’re consistently seeing high packet loss (80–95%) on Telus routers, specifically around the following IP range: 75.153.128.122 / 75.153.128.125 In some cases, the next hop after those IPs becomes completely unreachable (100% loss), breaking the route. The packet loss is present from both Telus and non-Telus origin points, suggesting the issue is within Telus’ infrastructure or transit to Cloudflare. The problem appears to be intermittent but has been ongoing since at least July 23. Would appreciate if this could be escalated to the network operations team to investigate. Thanks. Start: 2025-07-24T12:29:28-0700 HOST: test-host Loss% Snt Last Avg Best Wrst StDev 1. _gateway (private LAN) 0.0% 100 0.3 0.6 0.3 0.9 0.1 2. internal transit 0.0% 100 0.7 0.8 0.5 1.6 0.2 3. Telus router (207.194.150.129) 0.0% 100 3.2 3.2 2.2 8.7 0.7 4. Telus node (75.153.128.122) 94.0% 100 3.4 3.1 2.6 3.5 0.4 5. ??? (100% packet loss) 6. ??? (100% packet loss) 7. Cloudflare (1.1.1.1) 0.0% 100 20.2 3.4 2.4 20.2 1.7
PSA to everyone having tech difficulties
Please dont waste your time waiting for a callback or sit on hold for an hour to speak to someone in a foreign country. If you're experiencing constant audio and channel problems. Just follow these simple step: Restart your wifi and TV box once a month. This will save you a headache trust me (dont trust me). Call them and speak to the manager
Bad internet
The last few months of internet have been awful. We have the main modem + 2 boosters in a bilevel that is 1300 square feet. This should not be a problem. Everything is affected in house because Telus can't deliver decent consistent internet. I unplug modems knowing it is a temporary fix. Tvs freeze up, or don't boot up properly, lagging when streaming, not buffering properly, security cameras disconnect. We have the top of the line most expensive internet so we pay A LOT. I expect to get what I paid for.Unable to contact customer service to cancel
I need to contact customer service to cancel my home service, but this is turning out to be a nightmare. Staff in store cannot cancel services. You cannot schedule a callback, because they are "fully booked" I cannot call during their phone hours due to an atypical work schedule. You cannot cancel via their self service Their "expert messaging" does not work. It says I have a message but the inbox is empty. What other ways are there to contact their customer service? Do I really need to book time off of work to cancel my service? It is infuriating.
Moving from Bell Fibe to Telus Pure Fibre
Currently using Bell Fibe 300 (300+/mbps up/down load speeds). Looking for a few answers : 1) does Telus Pure Fibre use the existing Bell fiber connection (fiber to the house) 2) legal jargon indicates “up to 1.5GB/second download” and “up to 940mbps upload”. I currently get consistent 300+/mbps with Bell. What do people usually see regarding the data transfer rates? 3) Telus Pure Fibre was offered to me by Koodo. Would Telus Pure Fibre be billed by Koodo on my account or would I receive separate billing from Telus?
Access APPLE TV with Optik TV account
Hello A few days ago I signed up for a new plan including Apple TV as a streaming service on Optik TV. How do I activate and use this service? They sent me an activation link by email that goes straight to MyTelus page. Unable to click AppleTV under list of services and despite the FAQ saying I can activate through >services>subscriptions I cant because this tab or section does not exist. All the FAQ and guides on Telus website are outdated or simply does not apply to their current UI/website. I tried on phone browser,phone app, and PC browser incognito. all the same. FB Telus message system told me generic clear my browser or log into AppleTV with my associated account(how would that work if my Apple tv account isn't even linked or cant be linked to telus?). Gave me absolute generic response as if they have never even looked at it and just pulled something out as a reply. of course the 1-888 support number is automated and confused thinking im trying to activate a telus service/hardware and finally redirects me to their closed office to call tomorrow(its 0900 in AB?). I just spent last hour on phone with Tech Support > Customer Solutions > back to Tech Support who then put me on hold and hung up. They tried to call back but sent VM because as I've know through the years they can't seem to get understand or figure out Call Control(A service that Telus happily provides) so it's safe to say he won't get in touch with me because I'll have to call Telus to disable call control within 2 minutes just so he can connect to me instead of him pressing the proper digit asked for Call Control. How do I use my Apple TV?