Featured Categories
Forum Widgets
Recent Discussions
Lost full list of PVR recordings and painful customer service.
So all pvr recordings in my list are gone today. Spent 1 hour 41 minutes mostly on hold with some of the most horribly annoying, repeating, elevator music I have heard. Transferred once and had to revalidate with the rep which doesn’t make sense since I was transferred internally. Then I am told sorry I can’t help and you will hear back from our back office in 7 working days. So no resolution or explanation and no recorded programming to watch on the weekend as I was expecting. Frustrating system that already wasn’t great as programs would show as recorded then wouldn’t play, or have glitchy or freezing audio or video. I have replaced the tv box once, and been through the unplug and replug order too many times (with all devices on different floors which is a pain) and I gave up calling for the issue as I don’t have 2 hours to waste every time I have to call. With the cost of the tv service, I expect better than this. Has anyone ever gotten decent, timely, proper resolution to their issues or is this a lost cause? Loyalty and a long list of services doesn’t make any difference. I feel like picking a service provider is like picking the one that has the least horrible service.
Telus TV+ channel guide keeps switching to "all channels"
I'm experiencing an issue with my Telus TV+ channel guide. The filter and sort settings keep reverting to “All channels,” even though I had selected “My favourite channels.” While the TV is on, the guide correctly shows “My favourite channels” after I select it. However, after turning the TV off and then back on later, the guide has reset to show “All channels.” I’ve restarted both of my digital boxes, but that didn’t resolve the issue. This has been happening for several days. Is this an issue for anyone else?lol closed captions-can't find 'em
Been reading all the complaints re the size of the CCs...my problem is I can't figure out how to access them at all. When I use the voice button, it comes up saying that the CCs aren't on this app...what 'app' are they on? Not even worried about the size, although I empathize with those that are..but can't seem to access them at all..I am a newbie, so please be gentle...My technician no-showed to my appointment
I had a scheduled appointment for Saturday, April 11 from 8am - 9am. I was told multiple times via text that I will receive a call 15-30 minutes before arrival. However, no one has called and I am in desperate need of my internet being connected. This is absolutely unacceptable, as I have been living in my new apartment for over 2 weeks, and this was the first available appointment I could get. I require Wifi to connect to my TV, amazon alexa, and to complete my work! I have a dog who I leave at home during the day, and without Wifi I am unable to connect to my alexa to check on her and have the tv on for her to have background noise. When should I receive a phone call regarding my appointment or what can I do now?
Telus Charging me for the Expired Contract Plan
I ended the Telus contract on 2026 January. Because it was 2 year contract and it was expired by that time. Now, I received an email that I had an overdue balance to pay. They are charging me for the homephone (I never used it) which was included in 2 year contract. I already ended and returned the equipments to them. I already had a long conversation with them and I thought it was resolved at that time. Now, I will have to talk with Telus agent again for hours and this is so much annoying.
TELUS Home Assistant w/ Optik TV
I have a Optik TV PVR (Arris VIP5662W) and trying to connect it to Google Home. I'm able to connect it to Google Home but it doesn't ask me to change the name to a more friendly name. I tried many times unlinking, resetting the box/router, changing the box name in the Optik setup screen. Nothing seems to work. Is it because my Optik TV PVR is too old? To have TELUS Home Assistant? I believe I had it setup with TELUS Home Assistant several years ago but stopped using it as it was a little flaky and was curious if it got better.TelusTV+ Guide Freezing on Apple TV
Anyone else having this issue? TelusTV+ guide is extremely frustrating to use as it constantly freezing and switches between days / hours when scrolling the guide, depending on the length of the program scrolled past. Constantly having to reboot the box just to use the guide. Thanks
