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New remote is a huge downgrade
I just connected our new (required) digital box. The remote is a huge, inefficient downgrade from the other one. The worst is deleting recorded shows! There are so many inefficient steps required to delete one show. Ridiculous! The previous remote was set up very well with many handy, well thought-out buttons and functions. It was so easy to delete a show you were watching or a show that was under the pvr button. On the guide, it was easy to move ahead 24 hours. There was an 'info' button on the remote that quickly/easily showed the date/channel/program name. I understand the need for the new digital box; however, the remote should be as good or better than the previous one. Unfortunately, this is not. Previous comments indicate solutions to some of these complaints (ie. deleting recorded programs) are coming soon...but those comments are one to two years old. Some show the complaint as 'solved' when clearly it is not. Telus: you need to do better. It shouldn't be so difficult to program an efficient, well-designed remote.
Samsung Smart Uni Remote
I have a TELUS TV Digital Box model SER2304TLU (Technicolor). I am attempting to configure a Samsung Smart TV Universal Remote to control the box. Can the SER2304TLU receive infrared (IR) commands from third-party universal remotes, or does it accept Bluetooth commands only? If IR is supported: What manufacturer/device code should be used? Is there an IR receiver location on the box? Are IR command codes available for universal remote programming? If IR is not supported: Is there any TELUS IR accessory, dongle, or adapter available that would permit universal remote control?
TSN HDR on Telus TV+ issues
Anyone else having issues with the two TSN HDR channels? (They're on the for the FIFA World Cup) The picture looks washed out, like the app isn't sending some HDR flag to my tv. It's not a tv issue, the TSN app seems fine. Sony TV running Android Also, anyone know why Telus aren't giving us three channels on the Optik boxes?Digital box upgraded
I am not impressed with how Telus is sending out digital box upgrade notification emails. As per Telus email: You can dispose of your old TV box(es) and help reduce electronic waste by taking them to your local electronics recycling depot. In British Columbia, find your nearest location at EPRA.ca and in Alberta, please refer to albertarecycling.ca for depot locations. couple of weeks after, yesterday June 4 I receive a letter telling me to return the old 4K PVR by June 4th or possibly incur charges……WHY WOULD YOU NOT INDICATE THAT IN UPGRADE EMAIL NOTIFICATION to begin with? What would happen if I’d already taken equipment for recycling? Telus this is absolute nonsense, you really must do better.Fibre issues unresolved
Yesterday someone from the head office, I’m guessing, fixed the agreement of our phones. Thanks! Two problems still remain though. 1st We had on both land lines World 60. One is still on, thanks but the second one doesn’t and it could be ok if we can still make free calls just Canada wide. Calling one of the Telus technicians who had his cell based in Chilliwack Bc cost us 30 cents, call from Vancouver! I don’t understand from the agreement if it’s on or not. 2nd problem : tv box doesn’t work in the basement if any of us is using internet; before with the copper 50 no problem. Why having fibre 250 we incur in this issue?. I see in our plan there is a booster wifi. From what we have now there is only the router/modem but no booster anywhere. Did the technician forgot to leave it? Hope someone could help us to find the answers, thanks
Unable to connect to Telus.com
I am unable to load telus.com when connected to my home network on Telus Fibre. koodomobile.com and publicmobile.ca (other Telus companies) also don't work. All 3 sites load fine if I connect my computer to my phone's hotspot. All other websites work fine on the fibre connection. Seems to be some kind of routing issue? Here is a traceroute over the hotspot (working): Tracing route to telus.com [64:ff9b::ac42:62] over a maximum of 30 hops: 1 3 ms 4 ms 4 ms node-1w7jra1ggg0ckr91cp8127in7.ipv6.telus.net [2001:56a:dee1:e912::23] 2 70 ms 52 ms 63 ms node-1w7jr9n3696a75bs1mbpokni9.ipv6.telus.net [2001:568:ffff:6034::1] 3 79 ms 78 ms 91 ms node-1w7jr9n3696iqp5kay3671hxv.ipv6.telus.net [2001:568:ffff:6083::13] 4 21 ms 30 ms 71 ms node-1w7jr9n3696iqp5kay3671hya.ipv6.telus.net [2001:568:ffff:6083::22] 5 * * * Request timed out. 6 54 ms 120 ms 38 ms 64:ff9b::6471:9373 7 * * * Request timed out. 8 * * * Request timed out. 9 29 ms 30 ms 43 ms 64:ff9b::9a0b:6c6 10 42 ms 38 ms 35 ms 64:ff9b::ac45:9c04 11 46 ms 43 ms 33 ms 64:ff9b::ac42:62 Trace complete. And here is one from the fibre connection (not working): Tracing route to telus.com [162.159.140.100] over a maximum of 30 hops: 1 1 ms 1 ms 1 ms unifi.localdomain [10.10.10.1] 2 3 ms 3 ms 3 ms mx2.maplenetworks.ca [137.186.126.1] 3 * * * Request timed out. 4 * * * Request timed out. 5 * * * Request timed out. 6 * * * Request timed out. 7 * * * Request timed out. 8 9 ms 10 ms 9 ms otwaonpldr02.bb.telus.com [154.11.6.196] 9 9 ms 7 ms 8 ms 172.69.156.4 10 9 ms 8 ms 8 ms 162.159.140.100 Trace complete.
Issue with NH20A bridge mode
Hey there, I’m a newbie when it comes to networking. I have an issue trying to bridge the NH20A to my ubiquiti cloud gateway fibre. I have 1.5G fibre. I’ve tried everything I can think of and from research I’ve done and still can’t get it to connect. I’ve tried all ports bridged, port 1, 10g port. Factory resetting the NH20A and for whatever reason it will not provide internet to the ucg fibre. I’ve tried configuring the ucg to pppoe with all the accurate credentials and vlan 40 tags. I can get it to connect in a double NAH set up but the internet speed is abysmal. Only 0.1mbs. I’ve tried changing the ip addresses. Any further guidance or any other ideas would be greatly appreciated! thanks!my telus connect app
i was trying to pause a device that is connected on my internet but it wont let me on any device. i even tried rebooting/resetting both wifi and NAH but still im having problems pausing a device. once i press the pause icon its just load then gonna go back to the pause icon. please i need help
