Featured Categories
Forum Widgets
Recent Discussions
Telus TV mini - such a downgrade
Had our 3 old Telus Optik boxes replaced with the minis. What a downgrade: The feed often freezes or just goes blank, particularly when pausing live TV Periodic notifications that the remote has "disconnected" and the whole system becomes non-responsive Severe lag when using the skip forward or backward feature - just feels unstable Cannot extend recordings beyond the pre-determined time (make recording sporting events almost useless) Any suggestions for work arounds - or can we just request that our old (but functional) boxes get returned?
Optik TV Expiring
I have received an email from Telus saying that my Optik TV equipment is expiring and must be replaced. How long do I have before I have to upgrade? I have been waiting for Telus fibre for over 5 years but our street didn't get done when they did other work in our neighbourhood. They stopped putting fibre in two blocks from my house. I was thinking once I got fibre I would upgrade everything all at once. Now I may have to upgrade my TV boxes before I get fibre. I just have 75 Mbs DSL internet and was wondering if that will support the new TV boxes? Any more information on the TV box upgrade deadline and/or fibre upgrade plan in my neighbourhood would be helpful.
Urgent Help Needed – Unable to Access TELUS SmartHome Security After Moving
I am currently completely locked out of my SmartHome Security service due to what appears to be a TELUS account linking and credential migration issue. I recently moved and brought my two existing TELUS security cameras with me. Before activating SmartHome Security service at my new address, I specifically contacted TELUS and confirmed with your staff that these two existing TELUS cameras could continue to be used after the move. However, I have now been unable to access the service or view either camera for over a week. When I try to access SmartHome Security, I am required to sign in through TELUS at telus.com/login. After signing in, TELUS tells me that I need to migrate my credentials before I can continue. When I attempt the credential migration, I am redirected to another TELUS page that says the website is experiencing technical difficulties. I have tried this repeatedly over the past week using different browsers and different computers, and the exact same error occurs every time. SmartHome Security login → TELUS login → required credential migration → TELUS technical error → unable to complete login → unable to access SmartHome Security. The SmartHome Security app also continuously displays: “Your SmartHome Security services have not yet been linked.” I have already tried setting up the cameras again and rescanning the QR codes on both of my existing TELUS cameras, but this does not resolve the issue. This is not an issue that can be resolved by reinstalling the app, rescanning the cameras, or repeating basic troubleshooting steps. Please escalate this case to someone who can investigate the account and backend configuration directly. Please do not send me back through the same standard login, credential migration, app reinstall, or QR-code setup process, as I have already attempted these steps multiple times.
Telus TV+ channel guide keeps switching to "all channels"
I'm experiencing an issue with my Telus TV+ channel guide. The filter and sort settings keep reverting to “All channels,” even though I had selected “My favourite channels.” While the TV is on, the guide correctly shows “My favourite channels” after I select it. However, after turning the TV off and then back on later, the guide has reset to show “All channels.” I’ve restarted both of my digital boxes, but that didn’t resolve the issue. This has been happening for several days. Is this an issue for anyone else?Is tech support available during the holiday weekend?
On Monday , we locked in a new price for our Internet plan. On Tuesday, our Internet went out. Modem light is orange, no resets fix it. Hours on hold to tech support after spending hours navigating their AI system that just goes around and around. They say they will call us back in the morning They don’t. Wednesday they list our area as an “active outage” so we wait for that to get fixed. Friday they say the outage is resolved. We still have no internet. Hours on hold to tech support again, finally they figure out that somehow our internet got “paused” when they entered the new price plan for us. They say it will be repaired within 48 hours. It’s been 48 hours and we still have no internet. Now we can’t get a hold of anyone as I’m guessing they are all off for the long weekend. Are we now just stuck until Tuesday before we can talk to someone again?Connect to network access hub: external hard drive
I have a external hard drive connected to my router which have all my movies and TV shows on which I can access via samba share on my home network. Telus recently upgraded me to a network access hub and WiFi 7 booster, tried to connect my hard drive to the network access hub via the USB port just like I did before with my old router, and I login into the admin settings for the network access hub and It doesn't see the external hard drive in the samba share settings. Do you know what I'm doing wrong thanks
Troubles with bridging Fibre hub to TP-Link Deco
Just moved into a new place and signed up for Telus Fibre for the first time. Got the fibre hub installed, and it came with a Boost box, but I’d prefer to run my own router to handle my wifi and hardwired devices (NAS, smart home, etc). At first it was all going great, I plugged the Deco router into one of the 1G ports, and everything worked great. Boost was still connected to the 10G port as a backup while I finalized things. Then I realized that I was getting some conflicts, particularly for Plex, which couldn’t do remote access. Realizing my mistake, I connected into the fibre hub, and set the 10G port to bridge mode, moved the Deco to the 10G port, the Boost to the 1G port, and everything worked, Plex was happy, easy. Except suddenly now the Deco is dropping internet connection every hour or so, and requires a reboot each time to get it back online. After the fourth drop out, I decide to move bridging to the first 1G port, put the Deco there and the Boost back on the 10G. Hour later, another crash. Finally turn off bridging entirely, and the system is stable. But now Plex can’t connect remotely, and the conflicts are back. Hoping someone here can help me figure out where to go next, I’m banging my head against the wall talking to ChatGPT about it and getting nowhere, and I’m at the outer reaches of my networking knowledge here. Would really appreciate any guidance! Deco model is XE75, connected to the hub via CAT5E (roughly 25-50’ of distance). Fibre hub is Arcadyan NH20A. Boost is B30A model.