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recording message - select ok button to browse
We recently got the new fiber line hooked up in our area. No equipment was changed except for the modem. Ever since then we get this message "select ok button to browse recordings". This only happens on the wifi box when watching a recorded program. Just at random but sometimes flashes on TV screen every minute. We've contacted telus service but are getting no help of any kind. We've done the restarts, unplugging, etc with no change. How do we get rid of this message??
WIFI Route Rebooting
I am a new Telus Internet Service customer in GTA. The installation was done 10 days ago. I noticed that my WIFI route reboots several times a day since the installation. Today, it has reached the point when my kids kept asking what is wrong with the Internet because the rebooting is gettting more frequent when she was video conferencing with her friends. Then I started to monitoring the situation by a Chrome extension: Internet Connection Monitor. The tools recorded 22 outage in the last 4 hours and the WIFI route uptime is only 92%. At the same time, from the computer with the wired connection, the connection has never been lost in the last 4 hours. It is clear to me that the WIFI route is the problem. I am not sure if anyone here can help me. It happened again right now when I tried to get the route info. System information Boost2.0-42e5 Hardware version: R02 Software version: 2.21.01 build03 Serial number: T212242190098
Telus Connect app won't forget devices
Since November of last year, I have spent countless hours uninstalling, reinstalling, resetting everything. Have spent at least 7 hours on the phone with Telus. Put in a ticket at the beginning of January, to which nobody responded. When I called they said there was no fix and so nothing was done and they would send a technician to install new equipment. New equipment was installed yesterday. The list of devices, dating back to November, were cleared; however, I am still unable to forget any devices. New equipment is a Network Access Hub NH20T and Boost Wi-Fi 7. I have plugged and unplugged and factory reset, deleted and reinstalled the app. Still unable to forget any devices. Talked to the technician and he doesn't know why either. While logged into the hub, Connection check consistently shows results below. Could this have anything to do with it? Grasping at straws here...
I can see list of previous customes devices
I got fibre connection , and before putting the gateway into bridge mode to use with my GT AXE 16000 (I'm not using any of telus hardware now) when I started up my telus app , I could see the list of my landlords devices he had used when he had telus years ago. I called support and said that this was kind of concerning and they had no answers for me. Anyone know how it is even possible that I could see devices from a different customer on my new connection?
Telus connect app login failure
I was not able to login to telus connect app for the last two days ("we are unable to login in at this time, please try again later.") and couldn't control the connection for my kids. They are very upset. I have tried everhthing on the web, delete cache/remove/reintall app restart/ factory reset the modem/NAH Does anyone know other ways to fix this issue? Or is this something to do with telus own server issue?Frustrated with Telus Connect and lack of Support
So Telus Connect login capabilities seemed to be down for at least 24 hours this weekend. It being a long weekend, it was very frustrating not to be able to log in to push back our bedtime outrage. And more frustrating that there was no way to get around this and no support to talk to. Apparently even Internet outrage support ends at 9 PM? The AI support chat and phone is even more annoying than it was 10 years ago, and most attempts at self support just go in circles. The only useful thing I found were 2 posts here which went unanswered until this morning but confirmed this wasn’t a problem on my end. I saw one answer today indicating you could log in now (posted about an hour after I’d found the same myself). I registered to post or comment in this forum specifically to comment on the lack of any apology for the frustration, and now I can’t bring either of those articles up. I can see them listed, but when I choose them they don’t load.
