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Renewing contract then cancelling
Hi, I’m on a 2-year contract and want to upgrade to faster internet. I understand the cancellation fee is waived if I upgrade. If I cancel the upgraded plan within the buyer’s remorse period (about 15 days), will my old contract come back, or will I be on month-to-month? Will I have to pay any fees?Stream+ still not activated after 6 weeks
I signed up for stream+ over 6 weeks ago. My visa was charged but it still shows as payment in progress. It's been so long that I've already been charged for a 2nd month. I am unable to cancel stream+. Just shows as payment in progress. I've been on the phone with telus numerous times, escalated and created ticket and was told it was a cloud bss error sodp-12596. But there is still no resolution. I was told I would be contacted by the cloud team directly within 24 hours. That was 5 days ago. I called today for an update, and got the run around. told it's still being worked on but I don't see how it can take this long.
unable to watch any of the cbc channels on telus tv plus?
i'm trying to watch the olympics on my telus tv plus on the computer.. every single cbc channel shows a home icon with a slash on it.. and when i click on it it'll say this channel can only be viewed on telus home internet??? i'm sitting at home connected to the telus home internet on my computer?? so what am i missing.. the channel works on my tv box but doesn't work on any of my device using the telus tv app
Wi-Fi Booster 7 x Connect app
Hi everyone, I recently moved and was upgraded from a TELUS Wi-Fi Booster 6 to a Wi-Fi Booster 7. The Booster 7 is connected and working (solid green light, Wi-Fi is stable), but it does not appear at all in the TELUS MyConnect app. The app only shows the old Booster 6. This is an issue because I want to use my old Booster 6 as a secondary node to extend coverage upstairs. TELUS instructions say boosters should form a mesh once added in the app, but I can’t add the Booster 7 at all. The QR code won’t scan, and manual setup just searches and fails to find the device. I managed to add the Booster 6, but it shows a red light and no internet connection, likely because the Booster 7 isn’t recognized. I’ve tried multiple restarts, factory resets, and setting up the Booster 6 with and without Ethernet cable connected, no luck. Has anyone successfully added a Wi-Fi Booster 7 to the Connect app? Is Booster 7 currently unsupported or incompatible? Is there a workaround to create a mesh with Booster 7 + Booster 6? Thanks in advance!
I need help getting a Telus Living Well Companion (Lifeline)
I need help escalating my unfulfilled order, which was promised for delivery yesterday. I have contacted Telus staff, spoke to a Level 2 supervisor, and no one can tell me when the lifeline pendant equipment will be delivered. If they cannot resolve it today, they advised me to place a new order, which could take another 5 - 7 business days. The reason for needing the lifeline pendant is that my brother is ill. He lives alone and has fallen twice. When I called around to purchase a lifeline, I went with Telus because they made me feel the most confident in their service, including prompt delivery of the equipment. Surely, there must be someone at Telus who I can speak to who can put the equipment on a Telus truck and deliver it to me today or tomorrow. This morning I spend 1 hour and 23 minutes on the phone with no answers. Any ideas who to elevate this to? Please and thanks.Closing of Family Estate
My father in law passed away over a year ago and had a Telus home line. Despite contacting Telus on several time to let them know of his passing his estate account continued to accrue monthly expenses. After contacting Telus three separate occasions an being re-assured by Telus the charges were not valid they have now sent the outstanding amount to a collection agency. Has anybody been able to get any help from Telus to resolve this matter or was filing a complaint at the CRTC the best option?
Trouble accessing crave account
Hello, I have been on the phone with telus support for 1 hr and then crave support for 45 min ( then the call got disconnected when they put me on hold ). This forum has helped me in the past. I have Crave as part of my optik tv package. I can access it and the content on my tv just fine. However I cannot access anything on Crave.ca or the app, on my laptop or my android phone. When i go to login with my tv provider, I login with my telus credentials, and then I get a black screen, with a pink bar at the top. There is a red circle with a black exclamation point and that is it. nothing happens, then it loops back to choosing the tv provider. I believe there is a problem with telus communicating to crave that I have an account and access to content. The problem is NOT the following: -not crave.ca website down ( as telus support suggested) -not my brower or VPN( my laptop and phone both have the same problem and vpn is not turned on) -not browsing data ( we cleared the browsing data on chrome, plus also same problem independently happening on my phone ) when the crave support tried to log me into crave.ca through an account we were successful there, then we tried to link the telus account. When we did those steps it failed same as before. That leads me to believe that the link is the problem and that needs to be restablished. The telus support guy said everything on their end looks fine since I can watch it on TV but he is hesistant to reset anything. He blames the crave. Please help ASAP, my father is undergoing chemo radiation and very ill, I want him to be able to watch some crave content to give him some mental stimlation while he sits in bed recovering. I need this fixed fast. thank you SteveCan’t get the fiber directly to nh20a to work??
The tech came upgraded my internet to 3gb he’s nice and even swapped both my wifi 6 box to wifi 7 instead of just 1.. the problem lies.. he ain’t able to get the fiber thru the sfp module to work on the nh20a? He even swapped out the nh20a to a new one and still wouldn’t work.. so he resort to remove the old Nokia ont unit that he was gonna take away anyways and put in a new Nokia ont that supports the higher speed… only problem.. it uses the one and only 10gb port.. now all i have left is the 1gb ports.. and the current solution is use the 2.5 moca adapters?? But that renders all the new cat6 lines I pulled useless.. any suggestion?
