Featured Categories
Forum Widgets
Recent Discussions
Bill is labelled as overdue, but pre-payment was made
I happened to look into my account and saw that my bill on Nov 28 is 11 days overdue. I have pre-payments enabled and I can see in the transaction history that Telus received a payment on Nov 21. I confirmed with my bank that the transaction was successful as well. Is there any way we can make sure that I won't get penalized for this?
Wifi Coverage Outside
Hi, I recently upgraded from Shaw to Telus PureFibre Internet 3G. While I don’t have significant issues, I find the coverage on my detached garage to be weak, as I’m always having connection issues with my Blink camera. For context, I was using an ASUS Wifi Mesh Router (RT-AX92U) when I was at Shaw, and I didn’t have this connection issues (my Shaw was only 300 MB). My question is: will it be better to setup my Telus modem (Arcadyan NH20A) into bridge mode and utilize my ASUS wifi mesh instead? Will there be performance issues in terms of wifi speed if I do this setup? Or any compatibility issues I need to consider? For additional context, the detached garage is roughly 30 feet from the house with a backyard in between. I understand distance from the modem could be a factor but I wasn’t experiencing this issue when I was using my ASUS wifi mesh on a much slower internet. Thanks, Michael
Cannot activate disney and amazon on optik tv
Technician came over and installed everything, security and all that optik box thing. I recieved and email to activate prime, netflix, and disney. Clicked on that green link, it goes to the optik tv page, but theres no activate link or button. I was able to activate netflix because netflix sent me a message from their end. Ive spent 2 hours waiting on the phone and 2 hours of troubleshooting with a tech but she couldnt figure out whats goin on. Any idea what to do,? Can still cancel within 9 days right?
Wifi intermittent across devices
I've got TELUS PureFibre Gigabit Internet, an ActionTec T3200M modem, and within the last month, all of my devices in the house (though at different times) have dropped the wifi, then tried to reconnect, then sorta connected, just to drop it again, and then hang in a "authenticating, disconnected" cycle until they give up. It's happened across Macbook laptops, iPhone's (17pro, 13pro), and our Sony Bravia TV. Once a device is in this one second it's connected, one second it's not connected death spiral, it eventually times out after a while and the only recourse is hard rebooting the modem. I've tried resetting / hard rebootting the devices as well (start/stop laptop, start/stop TV, etc.) but only the modem seems to allow them to function okay again. While this is happening, it's not unusual for other devices in the home to have solid, well functioning connections. Getting pretty tired of this (work from home) and am also getting tired of the TELUS support options that tell me to restart my machine, have I checked the connection, etc. Anyone on here experienced the same thing? I've got SmartSteering turned on, there's lots of TELUS wifi in our neighbourhood that I see amongst the dozen or so other wifi networks visible... Had the same setup since Fibre was installed, haven't done any changes to the modem, but it's become increasingly flakey as of late.Connect app not showing Boosts
Had this problem about a year ago too, can’t remember how it got fixed. My NAH and Boosts all work fine as I can log into each and verify they’re setup and working, just the Telus Connect app is messed up. It would be good to have them appear correctly in the app so I can reset them remotely if needed etc.Prime on TelusTV+21T
Today the prime button brings up a black screen. I go to settings>apps>prime and it asked me to go to prime website and enter a code on TV. This is how I set it up two years ago. Done, OK I am watching Prime after doing this, this is a new problem. Is there a reason for this to occur?Telus Connect app Boost devices not displayed
This is a recurring issue that I started having about a year ago when I first signed up with Telus Internet but seems to still be happening and I can't seem to have a clear fix. It was fixed, I think by powering everything down and then back up. I am 100% certain my NAH and Boost units are working fine as I can log into each and see they are setup and working fine but it's just the Telus Connect app that is displaying their status incorrectly. See photo. 1. How do I get my Boost units to show up correctly again? Think they all went RED and were called "Livingroom" after I disconnected a Boost and reconnected it. It was fine previously. 2. Any fix in the plans for the Connect app? Thank YouSpecial Offer Availability
I am a landlord with two separate properties in Edmonton. The properties are less than 10 km apart from each other. I supply 1 Gig fibre internet for each properties. Today I accepted an offer of 3Gig Internet for one of the properties at a 2-year price of $100/month. I went to the other property's account to get this same offer - and it's not available. Can someone please explain how two properties in the same geographically area of the same city are not able to get the same offer? The customer support person said that all Black Friday deals have been cancelled - if that's true why was it available for one property and not the other? Nothing in the ad for the offer said anything about Black Friday. Have a Sweet day, Laurie May
Cannot Access Gateway Modem
I am having issues trying to connect to the Gateway Modem. From what I understand the IP address is http://192.168.1.254. Username = admin I have no idea what the password is. Suggestions from the Internet did not work.This modem unit seems different from examples on YouTube. I cannot get the front cover off to see if there is a sticker with the password. When I did try to pull the front cover off everything look as if it would fall apart. I did not want to risk damaging the fiber optic connection. I wish the technician who installed it would have let me known about the password. How do I get my password so I can login in to my Gateway Router? I do have the password for the Wifi router, but what I need is access to the Gateway Router. Please help.
