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Annoyed of receiving invoices for service account that does not exist.
Hi, I am annoyed of receiving invoices by canada post for service account that does not exist. I called customer service and they cannot find account. I am annoyed now. It’s related to Home security- Alarm. Please can Telus manager look into it and stop sending me invoices. I am pissed off now.
Intermittent Log In Problems with MacBook Air.
I generally have good performance from my fibre wifi. However, I am rarely able to get my MacBook Air to connect properly with wifi. I have just replaced a 6 year old MacBook air with a new one and have the same problem. The wifi is showing as being logged in but I am unable to log into any website (message saying 'you are not connected too the internet') and iCloud and Gmail email just shows as 'connecting' on apple email. Sometimes it just takes ages to connect but most often I will need to switch off the wifi on my MacBook and switch it back on again which ultimately clears the problem. It will take multiple toys on occasions. I recycle the router every month or so and this seems to help as well. All other devices connected to wifi (including multiple Apple products) work without a problem. It's irritating but not worth the time trying to get hold of someone in Customer Service but I am wondering if anyone else has had the same problem and solved it? A possible conflict that exists on the MacBook Air and nothing else seems likely but I don't know what. Any suggestions would be appreciated. Thank you.Mount for Telus 24S box (3D print)
I got a Telus TV Digital Box the other day and decided I wanted to mount it behind my TV. So I created and printed a mount for it based on some other designs. It's a nice snug fit with a few variations. Hope this helps someone else, it was a fun exercise for me: https://makerworld.com/en/models/2398187-telus-tv-box-mount-24s (For some reason it won't let me upload photos, but there's some at the link)
Video Playback Speed
Dear TELUS Product & Customer Experience Team, I am writing to formally request the addition of adjustable playback speed (e.g., 1.25×, 1.5×, 2×) for TELUS On Demand content and recorded programming on the TELUS TV+ Android TV platform. Playback speed control is now a standard feature across most modern streaming platforms and digital media applications. Many customers, including myself, have become accustomed to watching content at increased speeds for reasons including time efficiency, focus optimization, and accessibility. For individuals with ADHD and other neurodivergent conditions, the ability to adjust playback speed is not simply a convenience — it meaningfully improves engagement and comprehension. Currently, TELUS TV+ does not offer this capability, which creates an inconsistent experience compared to other digital platforms. I believe introducing playback speed control would: • Improve accessibility and inclusivity • Modernize the TELUS TV+ platform • Increase customer satisfaction and retention • Align TELUS with evolving industry standards This feature does not alter content ownership or licensing; it simply provides user-side playback flexibility that is already widely implemented elsewhere. I strongly encourage TELUS to consider adding playback speed options within the player interface for On Demand and recorded content. Thank you for your consideration. I look forward to seeing continued innovation on the TELUS TV+ platform. Sincerely,
Are there current IMAP email issues?
Currently I can't get my email via imap on windows or ios devices. But, occasionally it works and will sync, but then it fails for another hour. The web interface always works. Is there a separate status for telus imap email, even though it is hosted on gmail? I notice one of my accounts works when the other doesn't, and I don't know how to track down the issue since it will suddenly start working again, and then fail just as suddenly (0x800ccc0e on outlook win, fail to sync on ios).
Wifi asking for sign in
My wifi started asking me to sign in all of a sudden but I am unable to do so. The sign in link takes me to an unavailable page for order.fiber.telus.com. I've never had to sign in to use my wifi before and restarting the modem did nothing. Can someone please help me to get this working properly again?
Terrible communications
I tried to add a long distance package to my home land line account. What a terrible experience. The English communications of both the agents I had were very poor. I was very upset about having to give ethier my driver's license number or my social security number to add a ten dollar amount to my account,I have had for over thirty years. You disgust me Telus. The only thing that you have going for you, is that your competitors are just as bad.Laneway house connection?
Hi! I’ve tried calling customer support but get nowhere with this. I currently have Telus home services (phone,internet) to my house. We have built a new Laneway home on the same property. The city requires we run a new Telus service to the Laneway home underground, and also take the older main homes service from overhead and also place underground. Who do I contact to begin this process on Telus’s end? thank you!
