Continued failure to activate Disney+ Subscription
We got a great deal from Telus for our home service renewal - kudos to customer loyalty. However, we are over 5 weeks past renewal and over 12 hours of Tech support calls plus numerous chats and emails and being charged personally to sign up personally to Disney - and Telus still CANNOT fix the subscription issue. I just spent over 2 hours in another hold and wait call - only to have the agent put me on hold and then disconnected the call and not call back!! Horrified by Telus support. Loyalty call me back.
Falling short on my home services arrangement, how can I prevent service cancellation?
Hi, so the other day I had to extend my payment arrangement for my home services by 4 days, I was owing $636 on the arrangement by Jan 3, but because I had the due date extended to Jan 7th the entire owing amount and not just the overdue amount became due pushing my amount owing by Jan 7th to $857. Now that I am looking at my finances it is not possible for me to make the entire $857 payment by the 7th. I'm going to fall at least $50 short once my mortgage and other automatic bills come out and I'm not too sure what to do. I cant afford to have my services disconnected.
Telus call
Hello, I just received a call from someone claiming customer support and offered me the same plan I am using at cheaper cost and asking for payment, this is the website they are leading me to https://www.support-wiz.com/Telus-Technical-Support.html i just need a confirmation is this really Telus? i am very much afraid, am I dealing with right people?Complaint Regarding Ads Added to Included Stingray Music Service
I am writing to formally complain about the recent change to the Stingray Music service that is included with my TELUS Internet and TV subscription. Stingray Music has long been advertised by TELUS as an included, value-added service. I was therefore extremely disappointed to discover that Stingray has now introduced advertising into its mobile app and is charging an additional $3.99 per month plus tax to remove those ads. In effect, a service that TELUS promotes as “included” has been downgraded unless customers agree to pay an extra recurring fee. This is not an enhancement, it is a reduction in service quality. TELUS customers are now being asked to pay more simply to maintain the experience that previously came standard. That is unacceptable and reflects poorly on TELUS, regardless of whether the decision originated with Stingray or a third-party partner. As the company bundling and promoting this service, TELUS bears responsibility for ensuring that included offerings retain their advertised value. Allowing a partner to insert ads and upsell customers undermines trust and creates the impression that TELUS is complicit in a bait-and-switch approach to bundled services. I expect TELUS to address this issue directly, either by ensuring ad-free Stingray access remains included for TELUS subscribers or by clearly disclosing that the service is no longer fully included. Customers should not be penalized with additional fees to restore functionality that was already paid for through their subscription. I would appreciate a clear response outlining TELUS’s position on this matter and what steps, if any, are being taken to protect customers from further erosion of included services.
Equipment returned but still got charged
As the title states, was told the credits on my closed home service will be refunded after 2 billing cycle, now at the cycle when the credits should be refunded a charge appear stating that the equipment was not returned when it was sent back and confirmed received via Canada Post months ago. Using the live agent or submitting a dispute ticket doesn't work as it seems like the account have already been flagged as inactive. Can't help but think this is some slimy tactics to not credit back what was on the account?CNBC channel 806 showing CNBC World instead of Squawk Box.
Same problem this morning "CNBC channel 806 showing CNBC World instead of Squawk Box". I submitted a ticket yesterday (10464585), was told I would get a follow-up email from support, never received it. I am paying an added fee for this channel and its not working, Roger's is so its a TELUS issue. Dec 16/25: The channel doesn't match the guide listing. I checked the live CNBC audio feed and its broadcasting Squawk Box.Admin Gateway Portal Password issues.
Has anyone had an issue where even after resetting the Router using the pinhole to reset their Router been unable to log into the Gateway portal? I'm trying to access 192.168.1.254 When I try using my admin credentials there it says incorrect password. I reset it, using the default password on the router + New password Says default password is incorrect. However when i attempt to log into boost 2.0 at 192.168.1.65 using the same credentials it works fine, the only issue is that the page is so broken that it asks you to reset the password, and then logs you out no matter which option you choose. OH and to make matters even more confusing when i try to the option to reset the password (After im logged in) it says the default password is incorrect? I'm not sure what telus has done to their router gateway portal, but it's such a trash system now that this alone is making me want to switch ISP's
Mis-selling and Poor Customer Experience
I am writing to raise a formal complaint about the mis-selling of your mobile and home internet services. On 27 Nov, I received a call from your advisor Farheen, who offered a mobile promotion and clearly said it was a Telus offer. She also discussed a home internet bundle and told me she would call back on 28 Nov to complete the setup. I never received any callback. To my shock, I later received an email and SIM card from Koodo, even though I was never informed that the service would be through Koodo. I opened the package assuming it was from Telus, as discussed. Additionally, the home internet plan given is not the same as what was explained on the call. The call on 27 Nov lasted 1.5 hours, and on 3 Dec I spent over 2 hours being transferred between departments without any clear help. This entire experience has been extremely frustrating and stressful. I trusted Telus, and this experience has severely damaged my confidence in your customer service.
Can't login to Telus account on optik tv box
Hi, I set up a new service recently and I haven't been unable to login to my account using my email and password. I also cannot login to my TV either (using optik tv android box). I have logged in using the email a link method without any issues. I then reset my password and tried logging back in with my email and password but it doesn't work. Any idea what is going on? I haven't even able to access my tv services or telustvplus. I get the following error: Sorry, an error has occurred. Please try again later. I know the password is right because when I have reset the password (after logging into mytelus account using the email link) it says you cannot use the same password as last time.
