Cannot Delete a Channel?
I see, checking the Forum, that this issue has occurred before. I am trying to remove a channel from my account (I'll likely be adding another to replace it). When I navigate to the online section of this bizarre site I get the following message below. (I have been trying for 2 days from my phone and my desktop!) The solution given in the past was to contact customer support. Obviously the person that wrote this "Solution" has NEVER TRIED CONTACTING CUSTOMER SUPPORT! This sure looks like a website issue?Account deactivated while on international trip. Need urgent help!!
I’m traveling internationally due to personal reasons and cannot return to Canada until a couple months. So my rental home now has a new tenant who seemed to have activated a new Telus home service. Telus without any intimation deactivated my account and sent me an email to return equipment. I need to be able to use the Telus internet when I get back and don’t mind paying monthly charges towards service although I’m not using . Now Telus says it will slap a fee up to $300 if I don’t return the equipment and that concerns me since I cannot travel to Canada immediately. I need help! Please!
Issue with NH20A bridge mode
Hey there, I’m a newbie when it comes to networking. I have an issue trying to bridge the NH20A to my ubiquiti cloud gateway fibre. I have 1.5G fibre. I’ve tried everything I can think of and from research I’ve done and still can’t get it to connect. I’ve tried all ports bridged, port 1, 10g port. Factory resetting the NH20A and for whatever reason it will not provide internet to the ucg fibre. I’ve tried configuring the ucg to pppoe with all the accurate credentials and vlan 40 tags. I can get it to connect in a double NAH set up but the internet speed is abysmal. Only 0.1mbs. I’ve tried changing the ip addresses. Any further guidance or any other ideas would be greatly appreciated! thanks!
Problem with the terms & conditions on the My Telus app
I use the My Telus app for 2-factor authentication on my Telus.com account. After an update the app is prompting me to accept the terms and conditions, and I have a question about clause 28 Indemnification. It says that I'm on the hook for Telus' expenses if anyone makes a claim against Telus around using the service. That's it. It's not limited to my own behaviour on the app, it just says any claim. Am I reading that right?
Poor Routings to game servers
I’ve been a long time customer at Telus for about 6 to 7 years and possibly experienced 3 or 4 outages since but every time I play Valorant or apex legends the routings to those games are horrendous sometimes I won’t even send the required packets for the server to give me enough updates and it’s not even just Valorant I used a software on my computer called pingplotter which measures packet loss and hops in your network routing and to Apex Valorant Marvel rivals CoD and so many other games but CSGO my graph was green and i was lagging if you want test the same thing download ping plotter set your trace interval to 1 and Focus time to 5 and ping 192.207.0.1 and let me know how your graph looksContinued failure to activate Disney+ Subscription
We got a great deal from Telus for our home service renewal - kudos to customer loyalty. However, we are over 5 weeks past renewal and over 12 hours of Tech support calls plus numerous chats and emails and being charged personally to sign up personally to Disney - and Telus still CANNOT fix the subscription issue. I just spent over 2 hours in another hold and wait call - only to have the agent put me on hold and then disconnected the call and not call back!! Horrified by Telus support. Loyalty call me back.
Falling short on my home services arrangement, how can I prevent service cancellation?
Hi, so the other day I had to extend my payment arrangement for my home services by 4 days, I was owing $636 on the arrangement by Jan 3, but because I had the due date extended to Jan 7th the entire owing amount and not just the overdue amount became due pushing my amount owing by Jan 7th to $857. Now that I am looking at my finances it is not possible for me to make the entire $857 payment by the 7th. I'm going to fall at least $50 short once my mortgage and other automatic bills come out and I'm not too sure what to do. I cant afford to have my services disconnected.
Telus call
Hello, I just received a call from someone claiming customer support and offered me the same plan I am using at cheaper cost and asking for payment, this is the website they are leading me to https://www.support-wiz.com/Telus-Technical-Support.html i just need a confirmation is this really Telus? i am very much afraid, am I dealing with right people?
Equipment returned but still got charged
As the title states, was told the credits on my closed home service will be refunded after 2 billing cycle, now at the cycle when the credits should be refunded a charge appear stating that the equipment was not returned when it was sent back and confirmed received via Canada Post months ago. Using the live agent or submitting a dispute ticket doesn't work as it seems like the account have already been flagged as inactive. Can't help but think this is some slimy tactics to not credit back what was on the account?
