Issue with NH20A bridge mode
Hey there, I’m a newbie when it comes to networking. I have an issue trying to bridge the NH20A to my ubiquiti cloud gateway fibre. I have 1.5G fibre. I’ve tried everything I can think of and from research I’ve done and still can’t get it to connect. I’ve tried all ports bridged, port 1, 10g port. Factory resetting the NH20A and for whatever reason it will not provide internet to the ucg fibre. I’ve tried configuring the ucg to pppoe with all the accurate credentials and vlan 40 tags. I can get it to connect in a double NAH set up but the internet speed is abysmal. Only 0.1mbs. I’ve tried changing the ip addresses. Any further guidance or any other ideas would be greatly appreciated! thanks!
my telus connect app
i was trying to pause a device that is connected on my internet but it wont let me on any device. i even tried rebooting/resetting both wifi and NAH but still im having problems pausing a device. once i press the pause icon its just load then gonna go back to the pause icon. please i need help$0.00 Account - now $116.58 ARM Claim
I have been sent to collections by Telus for an alleged unpaid balance of $116.58 on my previous internet account (ending November 2025). My payments were set up as per-authorized, after the service was disconnected and my contract ended, resulting in a final bill of $0.00 (screenshot available). Despite this, I received no prior notification—no emails, texts, or calls—regarding any outstanding balance. It wasn’t until a collection agency contacted me that I learned of this supposed debt, which will unfairly damage my credit score. I have spent several hours on the phone with Telus customer service, only to be told that they cannot help me since the account has been transferred to collections. Provided proof of the $0.00 balance to the collection agency, but after all follow-ups, they informed me that Telus has not responded to their inquiries, leaving me stuck with a negative credit report that I cannot correct without Telus's cooperation. I am still a current Telus customer. As a loyal customer since the 1990's, I expect no special treatment, but I also don’t expect Telus to ruin my credit score, waste my time, and cause unnecessary stress. I continue taking all necessary steps to reclaim my rights.Device has been locking up once a day, requring a restart.
Went though Support, they want to send a tech out... I seen this in the log though when the internet goes out... 31.12.1969 17:00:30 Current booting firmware version is 2.21.01_build03 31.12.1969 17:00:30 REBOOT REASON is 2 31.12.1969 17:00:30 REBOOT TIMESTAMP is 0 The time resets, and then it says "reboot reason is 2" What is reboot reason 2?
Secondary DNS Server not working
Hello, the secondary DNS servers pushed to the router by DHCP are not working, both for IPv4 and IPv6. This has been ongoing for a while. The above is captured from the router. Pinging 75.153.171.116 with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 75.153.171.116: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), Pinging 2001:568:ff09:10a::116 with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 2001:568:ff09:10a::116: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), Telus should not push DNS servers that are not working. Roger
Apex Legends/EA Servers Peering Issue - Request for more direct peering/routing
Hi, I have been with Telus on Purefibre Gigabit for over 5 years and every time I grind ranked in Apex Legends I feel like I have been at a disadvantage. Enemies would be skipping frames/teleporting, I would be getting shot around corners, etc. The ping is normally within a reasonable range, but fluctuating a lot - between 19-50 ms on US-West servers. My PC has been wired with ethernet this whole time, so the ping should not be fluctuating this much. I know it is a routing issue on Telus' end, and not the game servers, because I tried playing on the same ranked server the other day using a cellular data tether from my phone - even though the jitter of cellular data was pretty bad, my shots were registering much more consistently and I could actually see the entire trajectory of enemies' movement and gunshots. I ran some traceroutes to easo.ea.com, since Apex is an EA game, while connected to my cellular data, and also while connected to Telus. I noticed extremely different routing; while on cellular data, the traceroute finished quicker and with less hops - no pings were timed-out, other than the "Request timed out" ICMP packets. While on Telus, however, the traceroute took 17 hops, and had to go through 9 different zip.zayo.com hops (some with ping time-outs) to finally reach EA. There definitely is a better routing path that should be available, and better peering. I would like to request for Telus support to optimize my peering/routing to EA servers so I can grind ranked smoothly. I love the game and it pains me greatly when the game spikes in latency when engaged in battle, or even when the kill feed updates. I have screenshots of my traceroutes if needed. Thank you.
TELUS routing issue to game servers VPN should not be necessary
Hi TELUS, I believe I am experiencing a routing/peering issue on my connection. My local network is stable, but latency to many servers including game servers is higher than what other TELUS users report. Across multiple users on the same ISP I see two routing outcomes: Some users get: ~18 ms Seattle ~33 ms Chicago Others including me get: ~1 ms Edmonton ~5–7 ms Calgary ~56 ms Seattle ~57 ms Chicago ~75 ms Los Angeles ~78 ms Dallas I confirmed this with 2 users on each path, suggesting this may be due to IP pools or upstream routing differences. Using a VPN reduces Seattle latency to ~18 ms, matching the lower latency users. The VPN routes through Zayo, suggesting a better path exists but is not used by default. Traceroutes show TELUS is stable (~1–26 ms), but latency increases by ~30 ms at a Seattle transit hop (e.g. NTT). I have tried basic troubleshooting (rebooting router) with no change. Setup: TELUS fibre, wired Ethernet, TELUS NAT Testing: in-game latency, ping, traceroute Seattle, WA (128.116.115.0/24) → ~56 ms Los Angeles, CA (128.116.116.0/24) → ~75 ms Chicago, IL (128.116.48.0/24, 128.116.84.0/24) → ~56 ms Dallas, TX (128.116.95.0/24) → ~78 ms Ashburn, VA (128.116.102.0/24) → ~74 ms Location: Edmonton, Alberta Here are some images of Traceroutes.USING TELUS BOOST 7 WITH TELUS 6E ROUTER
I recently moved into a new house where i have the telus boost 7 router connected to the NAH on the main floor. I have my older telus 6E wired via ethernet (also connected to NAH) down to my basement to help with poor network downstairs. Am i able to operate both routers as a standalone router with separate SSID, without creating a mesh? I am looking to set them up with separate SSIDs so that my devices don't keep on switching between wifi7 & wifi 6E networks. Appreciate any information on how to get this networked as i like. Thanks.
