TELUS routing issue to game servers VPN should not be necessary
Hi TELUS, I believe I am experiencing a routing/peering issue on my connection. My local network is stable, but latency to many servers including game servers is higher than what other TELUS users report. Across multiple users on the same ISP I see two routing outcomes: Some users get: ~18 ms Seattle ~33 ms Chicago Others including me get: ~1 ms Edmonton ~5–7 ms Calgary ~56 ms Seattle ~57 ms Chicago ~75 ms Los Angeles ~78 ms Dallas I confirmed this with 2 users on each path, suggesting this may be due to IP pools or upstream routing differences. Using a VPN reduces Seattle latency to ~18 ms, matching the lower latency users. The VPN routes through Zayo, suggesting a better path exists but is not used by default. Traceroutes show TELUS is stable (~1–26 ms), but latency increases by ~30 ms at a Seattle transit hop (e.g. NTT). I have tried basic troubleshooting (rebooting router) with no change. Setup: TELUS fibre, wired Ethernet, TELUS NAT Testing: in-game latency, ping, traceroute Seattle, WA (128.116.115.0/24) → ~56 ms Los Angeles, CA (128.116.116.0/24) → ~75 ms Chicago, IL (128.116.48.0/24, 128.116.84.0/24) → ~56 ms Dallas, TX (128.116.95.0/24) → ~78 ms Ashburn, VA (128.116.102.0/24) → ~74 ms Location: Edmonton, Alberta Here are some images of Traceroutes.USING TELUS BOOST 7 WITH TELUS 6E ROUTER
I recently moved into a new house where i have the telus boost 7 router connected to the NAH on the main floor. I have my older telus 6E wired via ethernet (also connected to NAH) down to my basement to help with poor network downstairs. Am i able to operate both routers as a standalone router with separate SSID, without creating a mesh? I am looking to set them up with separate SSIDs so that my devices don't keep on switching between wifi7 & wifi 6E networks. Appreciate any information on how to get this networked as i like. Thanks.Fiber migration: Long-distance plan removed and $25 monthly increase
We’ve been moved to fibre, a forced move since we were happy with copper and our agreements and bills till last October. Everything needs to be updated and we agreed, even if it was so difficult, to do the update. Old house, lots of issues. Since last week most of the issues have been resolved. A technician still needs to come to move the Optic TV service. Nonetheless, we are still receiving email and menacing letters, even registered letters to move before they cut the copper. It doesn’t depend on us. It depends on the availability of the technician , and we have to wait till mid May. I called the support and told to stop sending those email and letters because we had three-quarter of our services moved already and it’s up to them to finish the job, not to us, but they said they cannot do anything to stop it till it’s fully completed. Plus they moved our phone line to fibre as well but doing that Telus as removed and changed our service. Before we had a long distance plan that was convenient for us now they eliminated the long-distance plan and they want us to pay $25 more On the back of the letters sent to us, it’s clearly written that the costs and the services we have will not be changed and we will not be directly impacted by this migration. I already called the support three times but each time they have a new excuse. The first one was we cannot do anything now, till the phone has been moved to fibre. then, you need to call the loyalty department , where they could not care less of our issue and the last one was: “OK we can put you back on copper to give you the same service you had.” BS: we can’t go back to copper thanks to Telus forcing us to move to fibre because they are removing the copper in our area, so they wrote and told us. It’s really frustrating to have to deal with this wall of incompetence. Where could we have our rights taken seriously?
TELUS sent a 2018 bill to collections with zero notice for 8 years
I received a Debt Collection Notice email yesterday saying I owe TELUS Wireline $73.84 ($65.10 principal + $8.74 interest). The problem is, I’ve never heard about this before. I never got a single email, phone call, or letter from TELUS. I called the collection agency, and they said it’s for an unpaid bill from 2018, which is honestly ridiculous. It’s been 8 years, and this is the first notice I’ve ever received? Not even one reminder from TELUS? Because it’s been so long, I can’t even find any old payment records. They also told me the interest keeps increasing daily unless I pay now. I’m really angry and disappointed that something this old is suddenly sent to collections with no prior contact.
Pixelating Feed
Anyone else experiencing pixelating feed during original TV broadcasts and pixelated playback on recordings including audio studder. It's happening with more regularity and in some cases longer duration of late during consecutive mins of a broadcasts and recordings. It's random across channels and I have not experienced it during any streaming services.
Can't log in to Telus Connect app
Can not log in to my Telus Connect app. Every time I try it says it can't login using 'my account' and yet every option given brings me to Telus My Account. I need to log in to the Connect app for my wifi/modem. I have already... reset the modem Force stopped app Cleared cache app Uninstalled/reinstall app Oh! And my admin password says it correct when I try doing it that way Help!TELUS Home Internet (fibre) keeps dropping every few hours router or line problem?
The past one week, my TELUS fibre connection has been cutting off unexpectedly many times throughout the day. The modem/ router displays the light of internet fades away (takes upto 30-60 seconds) and then reappears. Smart home devices lose connection, rechargeable streaming buffers are no longer available, and telephone calls over the internet (VoIP) fail. Things I’ve tried so far: Rebooted the Home Hub and my router. Factory-reset the Home Hub and had reconfigured basic settings. DESCHNICHT connected a laptop to the ONT (whenever possible) - same disconnects. Safely powering up in hours of sleep Checked TELUS outage page (no widespread outage listed) Replaced Ethernet cable and used another wall port. I even went to Forum GetAssist to see whether anybody had the same kind of connectivity problem with the ISPs, and there were a few mentions of random drops, though no specific solution. WAN links drops were recorded repeatedly (there were no evident authentication failures). TELUS tech support created a ticket and reported that nothing was apparent on their side yet. Could this be a flaky ONT, line issue or a problem with the Home Hub firmware? Which diagnostic steps or tests would you recommend that the tech perform?
Cancelled service, paid final bill already, why is Telus still sending me an e-bill?
I had cancelled my Telus home service three months ago, and after that, returned my modem to them, and Telus e-billed me for my final payment in January 2026, which is 213 dollars. In February 2026, the e-bill came again, and the statement was 0.00. In March, Telus didn't send me an email. I thought it was perfect; no more bills to pay. But now in April, Telus sent me another E-bill again, and I owe them money, but when I log into Telus, the home service account doesn't even exist anymore. Do I need to pay, or is it a system issue that they charge me incorrectly and still think my account is still in use? Please have Telus send your support team and message me.
