Fibre Optic
We have had the Fibre Optic brought into our condo building, the wire runs to each condo above the door. My question is why do we have to have wires running all around each condo to each TV? I would like to go with the fibre optic but I don't like the way neighbor's have had wires running around the walls across the stucco popcorn ceilings and ruining the look of the home. Why cant something be fitted where my modem is now just inside the door and then use Wi fi for everything?
How to deal with outside broken wires and very simple people working for telus?
Had a technician install new telus internet at the beginning of december. Technician had run to and fro between the house and the street pedestal, and determined that the wiring up on the electrical poles was broken somewhere. Two and half months later, another technician technician came, drove to and fro between the house and the street pedestal (is is more than 100m), climbed few poles, and determined that the wires between the house and the telus street box are broken. I asked him to wire in the modem anyway, so when next technician comes with a spool of wire, they do not have to enter the house, all they need is to run the wire between the box on the outside wall and their street pedestal. Astonishingly, I received a message that the service is now up. Tried to communicate with their AI assistant, asking for live agent. AI assistant failed. Got an email, supposedly from live person, who suggested that I unplug and plug in the modem. Did the movie "Idiocracy", https://www.imdb.com/title/tt0387808/ get its inspiration from how telus functions? Anybody here has an email for someone high up on the telus chain of command who understand the phrase "wires are broken" and can do something about it?
Annoyed of receiving invoices for service account that does not exist.
Hi, I am annoyed of receiving invoices by canada post for service account that does not exist. I called customer service and they cannot find account. I am annoyed now. It’s related to Home security- Alarm. Please can Telus manager look into it and stop sending me invoices. I am pissed off now.
Laneway house connection?
Hi! I’ve tried calling customer support but get nowhere with this. I currently have Telus home services (phone,internet) to my house. We have built a new Laneway home on the same property. The city requires we run a new Telus service to the Laneway home underground, and also take the older main homes service from overhead and also place underground. Who do I contact to begin this process on Telus’s end? thank you!
Video Playback Speed
Dear TELUS Product & Customer Experience Team, I am writing to formally request the addition of adjustable playback speed (e.g., 1.25×, 1.5×, 2×) for TELUS On Demand content and recorded programming on the TELUS TV+ Android TV platform. Playback speed control is now a standard feature across most modern streaming platforms and digital media applications. Many customers, including myself, have become accustomed to watching content at increased speeds for reasons including time efficiency, focus optimization, and accessibility. For individuals with ADHD and other neurodivergent conditions, the ability to adjust playback speed is not simply a convenience — it meaningfully improves engagement and comprehension. Currently, TELUS TV+ does not offer this capability, which creates an inconsistent experience compared to other digital platforms. I believe introducing playback speed control would: • Improve accessibility and inclusivity • Modernize the TELUS TV+ platform • Increase customer satisfaction and retention • Align TELUS with evolving industry standards This feature does not alter content ownership or licensing; it simply provides user-side playback flexibility that is already widely implemented elsewhere. I strongly encourage TELUS to consider adding playback speed options within the player interface for On Demand and recorded content. Thank you for your consideration. I look forward to seeing continued innovation on the TELUS TV+ platform. Sincerely,
Are there current IMAP email issues?
Currently I can't get my email via imap on windows or ios devices. But, occasionally it works and will sync, but then it fails for another hour. The web interface always works. Is there a separate status for telus imap email, even though it is hosted on gmail? I notice one of my accounts works when the other doesn't, and I don't know how to track down the issue since it will suddenly start working again, and then fail just as suddenly (0x800ccc0e on outlook win, fail to sync on ios).Wifi asking for sign in
My wifi started asking me to sign in all of a sudden but I am unable to do so. The sign in link takes me to an unavailable page for order.fiber.telus.com. I've never had to sign in to use my wifi before and restarting the modem did nothing. Can someone please help me to get this working properly again?
Poor Routings to game servers
I’ve been a long time customer at Telus for about 6 to 7 years and possibly experienced 3 or 4 outages since but every time I play Valorant or apex legends the routings to those games are horrendous sometimes I won’t even send the required packets for the server to give me enough updates and it’s not even just Valorant I used a software on my computer called pingplotter which measures packet loss and hops in your network routing and to Apex Valorant Marvel rivals CoD and so many other games but CSGO my graph was green and i was lagging if you want test the same thing download ping plotter set your trace interval to 1 and Focus time to 5 and ping 192.207.0.1 and let me know how your graph looksCannot Delete a Channel?
I see, checking the Forum, that this issue has occurred before. I am trying to remove a channel from my account (I'll likely be adding another to replace it). When I navigate to the online section of this bizarre site I get the following message below. (I have been trying for 2 days from my phone and my desktop!) The solution given in the past was to contact customer support. Obviously the person that wrote this "Solution" has NEVER TRIED CONTACTING CUSTOMER SUPPORT! This sure looks like a website issue?
