Transfer Your Number From Another Provider To TELUS
Transfer Your Number From Another Provider To TELUS When making the switch to TELUS, transferring your phone number over from your old provider is easy. Check out this handy video to walk you through the process. Steps 1. You'll need your new TELUS SIM card, the SIM card from your old provider, the previous provider's account number or the IMEI number, and the device you'll be using with TELUS. Note: make sure your current phone number remains active to complete the transfer. 2. Log in at www.telus.com/transfernumber 3. Select either the previous provider's account number, or the IMEI number depending on what you have on hand. Note: to get your device's IMEI number, you can simply dial: *#06# 4. Click 'Get Started' and fill out the required information. 5. Review and confirm your transfer details by clicking 'Submit'. 6. You'll receive an SMS from your old service provider to your old SIM card. 7. Reply 'YES' to the message within 90 minutes. 8. Insert your new SIM card into the device you'll use with TELUS, and you'll receive a welcome message from TELUS once the transfer is complete. Note: this may take up to 2.5 hours to complete. That's it! For other great how-to videos, be sure to check out the official TELUS YouTube page, and if you have any other questions you can reach out to us over at our Facebook page, or ask the community over at our Mobility forums. FR version
TELUS Device Care Complete
Protect your Android or iPhone with lost or stolen phone coverage and protection from accidental/manufacturing defects, cracked screens, and more. You can add Device Care Complete when purchasing your new device online, by dialing *611 from your TELUS device, in-store, or through your My TELUS account within 60 days from the date of purchase. Here's what you can get for only $17/month: Coverage for lost or stolen devices with extended protection against accidental damage. Protection for up to 2 incidents of accidental damage or manufacturing defects during a continuous 12-month period. Protection from physical damage, including cracked screens, broken camera, power ports that won't charge and other valuable features such as your microphone and/or speaker malfunctioning. Protection from all liquid damage, including water or coffee. Exclusive value added benefits like free battery replacements, unlimited photo and video storage in full resolution and expert tech help for setting up your device. Get your device repaired at our exclusive repair partner, Mobile Klinik. Version FRHow To Block Text Messages and Calls on an iPhone
How To Block Text Messages and Calls on an iPhone There aren't many things more annoying than unwanted texts or calls. Here are some quick guides on how to prevent them from getting through to your iPhone. How to Block Text Messages In the message conversation you want to block, tap the name or number at the very top of the conversation. Tap the 'info' button near the top right of your screen. Scroll to the bottom and select Block this Caller. How to Block Calls Tap the phone icon to go into your call history. Tap the "i" info icon on the right side of the call from the number you wish to block. Scroll to the bottom and select Block this Caller. How to Manage Blocked Numbers If you've made an error or changed your mind, here is how to unblock numbers. Note this works for unblocking numbers from both text messages and calls. Tap the Settings icon. Scroll down to and select Phone. Select Blocked Contacts. On the next screen, select Edit in the top right corner. Red minus signs will appear next to the numbers in the list. Tap the red minus sign next to the number you wish to unblock. Unblock will appear on the right, tap it to unblock the selected number. Always remember as well, TELUS has a handy (and free!) feature known as Call Control which will prevent nuisance calls from getting through to you. FR version
Advice on how to fix Optik TV signal
My optik TV keeps pixelating or artifacting, and I am running out of ideas on what to do. I have detailed what I have done, and more details below. Attached is also a youtube link showing the glitching in effect Glitching Video: https://youtu.be/swjphcPBAhA This is our current optik tv setup: Here is a list of what we have done for troubleshooting: 1. Contacted Telus Support, who fixed "multiple errors" with the first box. The issue went away for a few days, and then returned. 2. Got the first box replaced, which now is replaced with the VIP5602W box 3. Tested 3 different HDMI cables 4. Tested different HDMI ports 5. Restarted the boxes 6. Tested different channels Furthermore, the TV itself is a smart TV, and all content on it is displayed normally. The TV is also connected to an Xbox, which displays all of its information correctly Both the TV and the Box are over wireless because we do not have an ethernet port there It will do cycles of working for a little bit (<10 minutes) and then glitching (also around 10 minutes) On some days it works normally but those are few and far between We have a second cable box in the upstairs master bedroom, and it works normally. PVR recordings look fine. Thanks.
Outbound Calling Name Display
TELUS has a handy feature known as Outbound Calling Name Display (OCND), which enables you to have your account name displayed with your number when placing an outgoing call. When activated, your account name will be shared with the person you're calling. If their device supports name display, they'll see that they're receiving a call from you before picking up. Who can use Outbound Calling Name Display? In order to use OCND, you must have a postpaid account and a device that is certified for the TELUS VoLTE network. VoLTE must also be enabled on your device. Is there a fee? Personal accounts can activate this feature for free. Business and Corporate customers will have to pay a monthly $3 fee. How do I activate Outbound Calling Name Display? Simply log in to your MyTELUS account, and select 'Outbound Calling Name Display' under Add-Ons. For more information about the Outbound Calling Name Display feature, please visit our support page. Version FRHow To Block Text Messages and Calls on an Android Device
How To Block Text Messages and Calls on an Android Device There aren't many things more annoying than unwanted texts or calls. Here are some quick guides on how to prevent them from getting through to your Android device. How to Block Text Messages Open the Messages app. On the Home screen, touch and hold the conversation you want to block. Tap the Block icon and then tap OK. How to Block Calls Open the Phone app. Tap More (three vertical dots) and then tap Call history. Tap a call from the number you want to block. Tap Block / report spam. How to Block Calls From Unknown Numbers Open the Phone app. Tap More (three vertical dots). Tap Settings and then tap Blocked numbers. Turn on Unknown. (note: This will block calls from private or unidentified numbers. You'll still receive calls from numbers that aren't stored in your contacts list) How to Manage Blocked Numbers If you've made an error or changed your mind, here is how to unblock numbers from text conversations or calls. Unblock from Text Open the Messages app. Tap More Options and then tap Spam & blocked. Select the contact from the list, and tap Unblock. Unblock from Call Open the Phone app. Tap More (three vertical dots). Tap Settings and then tap Blocked numbers. Select the contact from the list, tap Clear and then Unblock. Always remember as well, TELUS has a handy (and free!) feature known as Call Control which will prevent nuisance calls from getting through to you. Be sure to check it out! FR versionHow To Track The Status of a Device Return
Did you get a phone through the TELUS Bring-It-Back program, and now you've returned the device to us? Learn how to track the status of a device return by following these easy steps: 1. Log in to the My TELUS app 2. Select the Device tab near the top of your screen. 3. Tap on Order Processing under the Return tracker heading. It's that easy! The status of the order will update throughout the return process, so keep checking back to stay on top of things. Version FRBacking up your Android Device
Backing up your device is of the utmost importance. If you lose or damage your device without backing it up, there may be no way to recover your contacts, important info, and pictures. Let's talk about backing up your Android device. Here are a few important reasons why you should regularly backup your device: The latest version is available for recovery/syncing. Data doesn’t need to be saved on your handset only (added benefit of downloading this information to another device if you so choose). You have a sense of security knowing you can retrieve your data at any time in the event of a problem. Here are a few ways to back up your device: Via USB cable connected to your computer Connect your Android to your computer using a compatible USB cable. From your device hit the Menu key and select USB connection. You will be prompted to a USB mass storage, select OK. On your computer, you will see a removable disk. Create a new folder and then drag and drop the files you want to copy to this new folder. I suggest you name the file with the model of your phone and the date. Cloud apps Cloud apps are applications that work through the “cloud,” a bank of hosted memory servers accessible through an internet connection, and they provide an excellent resource for backing up your device and/or storing your files. Here are a few examples of some popular cloud apps: Box Google Drive Dropbox Natively on your Android device through the device account settings Download the cloud app to your computer or mobile phone. Navigate to Settings on your device. Select your Google account. Check all the data you wish to backup. Click on “More” then on “Sync Now”. This will backup the selected data to your Google account via the Google servers. Remember you can set up your device to perform a backup periodically. Better safe than sorry! Version FR
