TELUS TV+ Is Now on Smart TVs - Your Favourite Shows, Your Way
Big news! Your favourite shows, movies, and live TV channels are now just a click away on your LG and Samsung Smart TVs Streaming just got even more convenient! The TELUS TV+ experience you know and love is now available on your LG and Samsung Smart TVs, giving you yet another seamless way to enjoy entertainment right from your living room. What This Means for You No more switching between devices or dealing with complicated setups. Your entire TELUS TV+ library is now accessible directly through your Smart TV's interface. It's the same great experience, just more convenient than ever. Before You Start Make sure you have these requirements covered before diving in: Active Subscription: You'll need an active subscription to Optik TV, Stream+, or Pik TV (including live TV channels) Account Access: Have your My TELUS or Koodo login details ready Location: TELUS TV+ app is exclusively available in Canada Internet Connection: Some channels require TELUS home internet due to licensing restrictions Getting Started On your LG or Samsung Smart TV, go to the home menu and select "Apps" Use the search bar to find "TELUS TV Plus" and click to download and install Open the app, sign in with your My TELUS or Koodo credentials, and start watching! Don't have a My TELUS or Koodo account yet? No problem! You can register for a My TELUS account or Koodo account directly through the app to get started. FAQs: Everything You Need to Know Which Smart TVs are compatible? LG Smart TVs (2020 models and newer) Samsung Smart TVs (2021 models and newer) What features can I access on my Smart TV? You get the full TELUS TV+ experience: Live TV streaming On-demand content library 4K channel access Cloud recording management (local recordings require other devices) Can I purchase content directly on my Smart TV? On-demand purchases and rentals aren't yet available directly through Smart TVs. However, you can buy or rent content on another supported device and then watch it seamlessly on your TV. Are all my TV channels available? Absolutely! All 4K channels available through TELUS TV+ can be accessed on your Smart TV, giving you the complete viewing experience. Ready to Upgrade Your Streaming Experience? With TELUS TV+ now available on LG and Samsung Smart TVs, your entertainment setup just got a major upgrade. Grab your remote and start streaming your favourite content right from your living room. It's never been easier to enjoy TELUS TV+! Remember: TELUS TV+ is designed to work seamlessly across multiple devices. Explore other compatible options to enjoy your favourite shows and movies in even more ways, wherever you are!
Mis-selling and Poor Customer Experience
I am writing to raise a formal complaint about the mis-selling of your mobile and home internet services. On 27 Nov, I received a call from your advisor Farheen, who offered a mobile promotion and clearly said it was a Telus offer. She also discussed a home internet bundle and told me she would call back on 28 Nov to complete the setup. I never received any callback. To my shock, I later received an email and SIM card from Koodo, even though I was never informed that the service would be through Koodo. I opened the package assuming it was from Telus, as discussed. Additionally, the home internet plan given is not the same as what was explained on the call. The call on 27 Nov lasted 1.5 hours, and on 3 Dec I spent over 2 hours being transferred between departments without any clear help. This entire experience has been extremely frustrating and stressful. I trusted Telus, and this experience has severely damaged my confidence in your customer service.How to Report Missing Episodes in Optik TV On Demand
Follow these steps to notify TELUS about missing On Demand content and track resolution progress. Reporting Process Access the Home Services forum Click "Start a Discussion" Tag the TELUS_Support handle in your post about the missing episode(s) Submit episode details by clicking Publish button in bottom right Required Information Include these details in your report: Show title Season number Episode number Original air date Channel name/number What Happens Next Resolution process: TELUS flags issue to vendors Content team investigates availability Updates made when possible Important Notes Some content unavailable due to licensing Resolution time varies by situation Updates provided through forum Tips for Best Results Provide complete information Check current library first Be specific about missing content Follow up if needed When to Expect Updates Initial response within forum timeline Content updates vary by availability Licensing restrictions may apply Note: Some content issues may be beyond TELUS control due to rights or technical limitations. Version FR
Don't Recommend Telus: Overcharging Without Notification
I had a really bad experience with Telus and honestly, I can't recommend them. My home internet plan was supposed to be $55 a month. However, when the plan ended, I never got any notification by email, text, or anything else. The service just kept going, and to my surprise, I was charged $280 for just one month!! I'm really upset with how Telus handled this. The lack of communication and the unexpected charges are totally unacceptable.
Why am i unable to Remove an account off my telus account?
So im having trouble remove an account on my telus account that i never had the intention to keep, i was given the wrong account number and now its stuck on my account, which i am unable to remove. i tried to call get help over customer service but they couldnt help me at all. is there no way to remove it off the account? will the charge automatically go to me? so i came to the forums. asking for help as i do not want someone elses account on my telus account.
Advice on how to fix Optik TV signal
My optik TV keeps pixelating or artifacting, and I am running out of ideas on what to do. I have detailed what I have done, and more details below. Attached is also a youtube link showing the glitching in effect Glitching Video: https://youtu.be/swjphcPBAhA This is our current optik tv setup: Here is a list of what we have done for troubleshooting: 1. Contacted Telus Support, who fixed "multiple errors" with the first box. The issue went away for a few days, and then returned. 2. Got the first box replaced, which now is replaced with the VIP5602W box 3. Tested 3 different HDMI cables 4. Tested different HDMI ports 5. Restarted the boxes 6. Tested different channels Furthermore, the TV itself is a smart TV, and all content on it is displayed normally. The TV is also connected to an Xbox, which displays all of its information correctly Both the TV and the Box are over wireless because we do not have an ethernet port there It will do cycles of working for a little bit (<10 minutes) and then glitching (also around 10 minutes) On some days it works normally but those are few and far between We have a second cable box in the upstairs master bedroom, and it works normally. PVR recordings look fine. Thanks.How To Process A Certified Pre-Owned (CPO) Device Repair
Does your certified pre-owned (CPO) device need a repair? Here is some info to help you get that done. In-warranty CPO device - Do not take your device to the brand's store. Visit the nearest TELUS store to discuss with our team, as only TELUS locations can process your iPhone repairs if within the 1 year CPO warranty. *If the device is through Koodo or Public Mobile, please visit the nearest respective store for assistance. Expired CPO warranty or physical/water damage exists - Visit the nearest TELUS or Mobile Klinik store to speak with our team. *If the device is through Koodo or Public Mobile, please visit the nearest respective store for assistance. Version FRWi-Fi Assist
Wi-Fi Assist Wi-Fi Assist is a feature that optimizes the handoff between a Wi-Fi network and your carrier's cellular data network. In the past, when your device left the effective range of a Wi-Fi network, it would try to maintain connection to that network as long as it could, even when the network's signal became too weak to be effective. Then, you'd have two choices: either turn Wi-Fi off or wait until your device was completely out of range and it would switch over to the cellular data network. How does Wi-Fi Assist work? Wi-Fi Assist regularly checks your device's Wi-Fi connection to determine signal strength. If the Wi-Fi signal performance drops, Wi-Fi Assist automatically switches to a cellular data connection until the Wi-Fi signal improves. By doing so, the handoff between your Wi-Fi and cellular data connections would be automatic and smooth. How can Wi-Fi Assist impact me? As this feature may increase the amount of time spent on the cellular data network, there is potential for higher data usage, and the Wi-Fi signal may disconnect more frequently if your device's Wi-Fi connection drops below a specific strength. How to turn Wi-Fi Assist ON or OFF Wi-Fi Assist is usually turned on by default. Once enabled, it operates in the background automatically. You can turn it on or off anytime by following these steps: Apple/iOS 1. Tap Settings. 2. Tap Cellular. 3. Scroll down to find the Wi-Fi Assist toggle. 4. Tap to turn the feature ON or OFF. Android 1. Go to your Start screen and swipe up or down to open the menu. 2. Tap Settings. 3. Tap Connections. 4. Tap Wi-Fi. 5. Tap to enable Wi-Fi. 6. Choose the Options symbol and select Advanced. 7. Tap to disable Switch to mobile data. Important Notes Wi-Fi Assist does not activate for some third-party apps that might use large amounts of data. For example, apps with audio or video streaming functionality, or email apps with features such as attachment downloads. If you are data roaming outside of Canada, Wi-Fi Assist will not automatically switch to a cellular data connection. For device specific data management tips, you can also check out our articles for iOS and Android. Version FRBack to school… wisely
This September, kids of many ages will take a huge step: getting their first phone. Other than Christmas, back-to-school is the most popular time for parents to buy mobile devices for their children. If you know someone getting their first mobile device this month, check out the TELUS Wise website. TELUS Wise is about empowering Canadians of all ages to embrace being part of our digital society safely and positively. In addition to online resources, the program includes in-person training. Through our TELUS Wise footprint challenge, children learn how to keep their digital footprint clean at an early age. Teens and young adults learn how to protect and grow their online reputation thoughtfully and positively through our TELUS Wise for youth resources. Parents learn how to talk to their kids about how to safely engage in social media or safely intervene when they witness cyberbullying. Other resources worth looking at: Cyberbullying Telus Online Basics helps people who are just getting started with digital technology to learn basic, everyday digital skills. Read these tips from TELUS Wise to help keep yourself and your family safe in our digital world.
