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2 factor code
Here is my predicament: long ago my wife and I started a TELUS account using her e-mail and a password. This was fine until TELUS started using the '2 factor' login that sends a number code to your account e-mail. So now even knowing her e-mail and the account password I can't login into our account from my own computer because of course the 2nd. verification code is sent to her e-mail. I checked the security setting in 'my profile' and there was an orange triangle along with "2-factor authentication Disabled" so why is it still sending the 2 factor code? If that's the case how do I get my own e-mail added to our account?
Account renewal
My 2 year contract for 1 gig internet was due to expire on the 18th of this month. After initially setting up a cancellation I saw an offer of $60 plus tax for 1 gig, called in and renewed. I was told my new bill would be $60 plus taxes. Because this was done before my initial deal expired all my billing dates remain the same. Today I received notice of my first bill, and it's $97. Today I spent another hour on the phone trying to get the problem solved to no avail. If I was a sceptical person, I would say that Telus does this on purpose knowing a lot of people don't want to waste hours on the phone trying to adjust for a few dollars. Brutal.
Cannot convert Westjet Rewards to Telus Rewards after changing password
I have both the Westjet Rewards and Telus Rewards and have linked the accounts ever since it was available. I had to change the password of my Telus Rewards account recently. Now when I try to convert my Westjet points to Telus Rewards, I’m being asked to sign in to my Telus account - and once signed in, it says the page cannot be found. I tried using the app, the web browser on my phone, and the web browser on my computer - all with the same result. I checked and my accounts are still linked to each other, but I keep being asked to sign in. I do not want to unlink then link my Telus account as it will remove my perks.
Why has Telus sent me to a collection agency? Part1
Why have I received a notice that I must pay a collection agency for an account that was closed in Oct 2020. The account was not in arrears and was closed and I received confirmation that it was closed. I currently have 2 accounts that are in good standing and paid by automatic withdrawals every month. One account is a Mobility account # ending..243, the other account is for Home Services account# ending ...690. The home services account was created in so that I could continue with home internet to the house my mother owned. I was PoA at the time (she is now deceased). When I moved from BC to AB Telus Home Services Retention required me to create a new account, so I did with Daniel's help. In Nov 2024, Daniel gave me the new account# ending..690. Somehow in that administration process, an old cancelled account with the same number that the collection agency is now trying to collect for. Account ending#..0521. I called back to telus as soon as it was possible (January 2025) to connect and got a Telus agent in the Phillipines (Benji?). He assured me that a system error was responsible and that the account ..0521 would be cancelled. Benji gave me Ticket number...8145144. I have never received a bill nor paid a bill to Telus Acct#...0521, and all other accounts appear to be in good standing. Then Nov2025 and Veritas notified me of an amount owing - but due to lots of phishing and spoofing going on - and a complete lack of details, I ignored the Veritas claim as fraudulent. By Feb2026 it seems the account#..0521 had been handed off to Resolve Financial, I received notice but again due to a complete lack of details included other than an amount owing, and my inability to recollect a 9 digit account number that had been closed more than 5 years previously I ignored this Resolve email as a scam. On April 17 2026 I called Telus and spoke to Byron in Guatemala. He assured me it was probably a scam, and created a ticket Ref# SET-55468. 2100 Character limit - See Part2 Terry
Telus+ tv and Hisense VIDAA tv operating system
My Hisense tv had an upgrade which after downloading the Telus TV+ was no longer available as the VIDAA operating system upgrade is not compatible with Telus Who knew all this technology would require specialized equipment to watch TV So if your shopping for a new TV make sure it’s confirm it’s doesn’t use a VIDAA operating systemCan't Download Bills on App
For a while I have been trying to download bills via the Telus app but keep receiving an error message. I thought this would be fixed following the app update of the other day but alas no. Is there a fix for this? I can download bills by logging on to the website but not the app anymore. Also, the AI engine on the app has stopped working too.
