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In Mexico… phone won’t connect!
Can you Please reprovision/reset the roaming profile on my account — voice, SMS, and data. i have roaming on and I’ve reset my phone numerous times etc etc. it won’t connect to any local network at all. my number is (604) 928-5207 I’m in Mexico now. Please help. I have a Mexico plan. Easy roam was so much easier.
I Just Got Fleeced By Telus Call Center Employee
I ordered a new iPhone 17 Pro online last night on a new 'Bring It Back' plan, but the confirmation emails showed that they had one number wrong in my shipping address. So I called in today to correct the mistake. Telus doesn't like people calling in, and tries its best to force its AI chatbot on you, but I was able to finally talk to a real person. And, like Tim Hortons, Telus doesn't like to hire Canadians, so that person was in the Philippines. My "helper" was JM. All I wanted JM to do was correct the shipping address by changing the one number. Nope. JM said he had to reprocess the whole order. This was a painful, unnecessary ordeal. JM said that I had to prove who I was, and insisted on a picture of my driver's license and a corresponding selfie - BTW, if my personal info, or identity, is compromised, I'll be suing the bejeezus out of Telus and JM. Then, JM finally said I was me, and asked me to confirm the plan that I wanted. I told him that I had picked the $95/month -200GB plan. He said thank you for confirming, and did more reprocessing. He then told me that I had to pay an $80 connection fee. This fee had been waived last night when I ordered online. I told him that fact, and he said 'oh yes, as a long time customer(23 years), he can make a "one-time exemption" and waive that fee'. He didn't. Not only did JM NOT waive the $80 connection fee, he arbitrarily changed my plane to the $105/175 GB plan that I didn't want. Plus and another unnamed $10/month fee that makes my plan $115 dollars/month, not the $95 I had expressly chosen. So now I'm paying more for less, not sure if my new phone is even going to arrive, and I'm not sure how to correct it.
Very Weak or No Signal
When trying to make a call, I get the error "Not registered on network". Sometimes if I move to a different area of the house I will be able to call out, but the call drops while dialing, never connects, or drops shortly after connecting. I have tried all the troubleshooting methods (rebooting, checking the SIM card, airplane mode, resetting network, no network outages) but still cannot get it to work. The strange thing is that I'll get a "new voicemail" message without my phone ringing. I cannot make phone calls to get support so I guess this is the method of communication. Can someone please help? Thank you, Lisa
Cancelling a mobile (cell ) pay as you go
hi does anyone know how to cancel my Telus pay-as-you-go please. I'm over in the UK now so don't need now. I've tried MyTelus I couldn't find that option. I ended up with a bot which did eventually give me a phone number to call (which turned out to be an invalid number). There is no email I can write to. Any suggestions gratefully received. Thanks GPI finally have a Mexico plan and now it doesn’t work!
I’ve been to Mexico many times and used Easy Roam. Loved it. Worked perfectly. currently, I have a USA Mexico plan and my phone won’t even connect to local network. I’ve tried everything. Data roaming on/off, manually select Telcel, AT&t, Movistar… nothing. It shows a checkmark but nothing happens. can someone please push a roaming refresh on my line? My phone isn’t registering any networks in Mexico and it’s really frustrating. I’m paying for a plan and I’ve spent days refreshing, restarting, toggling, removing SIM, etc etc
New Account Suspended
I signed up for an account yesterday (around 6pm) and started using my new plan on an esim right away. A couple hours later, service stopped working. I checked online and it said my account has been suspended. I tried using the chat bot for help—it connected me to an agent (supposedly) and I have been waiting for over eight hours for a response. I called their phone line several times, yesterday and today, and wasn’t able to reach anyone. How can I resolve this? Honestly, with how poor their customer service is, I may end up switching to another provider anyway.
Never received call back
I was promised a call back within 24-48 hours and never received one. I then contacted Telus and was told the supervisors/managers are busy and it will be another 24-48 hours, and still no call back. It has been more than a week now that I have been waiting. Am I supposed to keep calling in and hearing 24-48 hours without anyone actually fulfilling that commitment?Poor coverage and data speeds
In the three and half years that I've lived in central Alberta Telus coverage has been weak. I usually get only one bar at home (inside or out), two if I'm lucky. Data speeds of maybe 20 mbps down, 2-3 up. We also tried a Telus Smart Hub last year but had to promptly return it and cancel the service because speeds were unusable. In comparison, my partner is on the Rogers network and has full bars, great cell coverage, and blazing data speeds. About a year ago Telus started construction of a new 5G tower just 1 KM from us. It appears that construction finished in February but it was not activated until August. Adjacent to the tower, speeds are excellent. A few minutes ago I got 383 down, 62 up. But at home just 1 KM away across a flat field (i.e. not blocked by buildings or hills) speeds are still awful. A speed test resulted in 60 down, 2.86 up. I reported poor coverage using the Telus map several months ago but did not receive a follow up. I just reported it again. Who at Telus can I talk to about this? After almost two decades with Telus I'm ready to give up.