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Apple Watch cellular won't activate on EPP plan?
I switched from Rogers and have used the Apple Watch on their network, Freedom's and Bell's with no issues over the last 7 years. Telus tech support reps keep saying my watch must be locked to a carrier and that I need to reset my watch back to factory settings (which makes no sense - the two are unrelated). Searched google and read up on this forum and seen reports of others having issues with Apple Watch cellular plans not activating with EPP plans and that they had to submit tickets with tech support to the agents on the back end to provision the account properly in order to fix. I called in and had an agent submit a ticket and am waiting to hear back. How has Telus still not fixed this documented issue multiple years later? Definitely not a great impression for a new customer.
Will Talk & Text 100 automatically expire - I want it to BTW
I've been using using Talk & Text 100 for an old flip phone, basically as an emergency phone. The phone 3g so I know its not supported after March. I also know Telus doesn't offer the plan anymore and has sent us over to Koodo. I signed up already for their version and used an old iphone ... its all done and set up. My old telus Talk & Text 100 will automatically expire at the end of this month. I want to confirm it will not automatically renew as it has in the past or better still just cancel it and be sure this will not happen. I DO NOT want to pay $2 for a rep to do it! Its the principal. I cannot find any other option on the account page, online or with the idiot chatbot. Please advise.Travelling / Roaming Questions
I recently changed my plan (after speaking to a rep) to '5G+ Complete' with $0 unlimited long distance pack (27 countries) as I will be travelling to Mexico (with a short business trip to the US) for 4 months. I understood this package to mean that I will be able to use my cellphone as I do here in Canada - phoning/texting/etc with No roaming charges. Looking on my Telus account online it does show that I have a '5G+ Complete' plan but it also shows 'Add EasyRoam' for travel. Am I wrong? Am I not able to use my cell in Mexico as I do here in Canada with the '5G+ Complete' plan? Will I be getting roaming charges? I'm understanding that 'Freedom Mobile' and 'Public Mobile' have great out-of-country plans that you do not have roaming charges. I am already with Telus and don't want to change unless I have to.
First Time NSF Fee Waiver
I am writing because ive been with Telus for over a year now. On July 16th I was having issues with my bank I resolved with them. On July 17th I realized my automatic payment had not gone through because of that, I paid it immediately. I now see a $50 NSF fee on my bill for this month and I am hoping I could have it waived as a new ish customer as I still paid the bill, it is the first one I've had and I was unaware that this was a policy as I wasn't told when activating the account.
How to Correct Account Holder Name on EPP Account
Hi Everyone, I’m hoping someone can clarify whether TELUS can correct the account holder information on an EPP account. When I originally created my EPP account using my employer information, I accidentally entered my spouse’s name as the account holder instead of my own. As a result, the original service agreements were created in her name. I have since updated the information in my online TELUS portal so that it shows my name and email address. However, when I have called support, there are still times when my spouse’s information appears as the actual account holder. Is it possible for TELUS to correct the account holder name all the way back to the original agreement so that everything is properly under my name? If the original agreement cannot be amended, is there another way to recreate or transfer the account into my name while keeping everything else exactly the same, including: Existing phone number and service Current EPP plan and pricing Device/payment arrangements Billing and payment information No interruption to service Ideally, I just need the account and agreement documents corrected so that I am officially listed as the account holder. Also, if going through all of this would ultimately be a lot of effort with no real practical benefit, please tell me that as well. If there is no downside to simply leaving the original agreement in my spouse’s name now that my online profile has been updated, I’d rather not create unnecessary complications. Has anyone dealt with something similar, or does anyone from TELUS know what process I would need to follow? Thanks!
Data speeds by my home
It's been very bad data speeds at my home.... Around 114 Ave and 140th street in Surreybc since May 2025 back before then I was getting 400-600mbps download on my galaxy 24 ultra and Telus zte home 5G FWA Device.... Now it on 5G and LTE averaging 100mbps download.... Why in and going to be two years no service improvements!? Attached is a screenshot from my home....they said by Sept 4th there will be improvements but my thinking it won't happen!Telus Fibre Optics Box Beeping
Hello everyone, I have a fibre optics box in our townhouse unit. It has been beeping for weeks. I only have internet service with Telus. I tried so many times to reach out to Telus, but either the AI does not know what I need or offers to have someone to call me back. However, after three attempts with no call back, I am reaching out for some help here. Can you kindly advise how reach Telus about this problem as the battery pack appears to be specialized (not AAA or AA batteries)? Or, is there anything I can do? Many thanks in advance. T
