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Partial Charges on bill incorrect
I signed up 5 lines with Telus Mobility at the Shopping Centre and when I ported over and installed the SIMs I saw the plan and charges were incorrect in MYTELUS. I called into Loyalty the next day and the agent made the fixes. Today I received my 1st bill and the monthly charges are all correct after all the discounts are applied but the PARTIAL CHARGES seem to be wrong. After discounts each of my lines comes to $25/month + tax. However, the partial charges for Nov 29 to Dec 6 (8 days) is $18.33 plus tax. Prorated the partial charges should only be about $6.xx per line. I called in and after explaining the situation the agent said my main plan cost is $70/mo so that is why it's $18.33 prorated. I told him that it doesn't makes sense because my monthly is only $25/mo, so where are my partial discounts? I suggested I could speak to another agent if needed and now I am currently on a very long hold that doesn't seem to be going anywhere. Am I wrong on the partial prorated partial charges? How can Telus charge 73% of a full month for only about 26% of the days. I didn't request a plan change, it was a setup mistake on Telus' part from the start. Can anybody from online support please assist as I'm about to hang up on the hold as the agent said I was being passed right over to another agent but it's been a long hold. Thank You
International Travel Passes
New to the Forum. Has anyone heard if Telus/Koodo have any plans to add International Travel Passes the way Bell and Rogers have. Instead of the daily rate of $18/day that Telus/Koodo charge for Easy Roam, with no cap, Rogers and Bell both have 14 day International packages for $100, and 30 day International packages for $110. 30 days of Easy roam for International equates to $540 vs $110 with Bell or Rogers. Clearly not competitive and if those two carriers can provide it, there is no reason why Telus/Koodo can not Thank you
No Service on Telus SIM card
Hi, I have tried all of the troubleshooting steps (including resetting network settings) and I still have no service on my iPhone. I have also tried other iPhones with this SIM card (does not work), and other SIM cards in my iPhone (does work). It's been like this for a few months now and Telus phone support cannot help me. Is it possible to check if your SIM card is active somewhere? Thanks!
Porting out Telus #: First name is misspelled on Telus account
Does Telus reject porting requests if a name is spelled incorrectly? I filled out the porting request on Koodo's website using my legal first name. The name at Telus, however, is spelled incorrectly, apparently. I only noticed this when I claimed some rewards in advance of cancelling my account at Telus. I called Telus about this and the agent couldn't tell me the name they had on file. Should be a no-brainer, but it's not... when I log into my Telus account online, I see the legal version of my first name. When I open my bill as a PDF, I see my first and middle name initials. And when I redeemed some awards points, I saw a spelling of my first name that was never legal. Also, when I click on my Billing page, all that appears is my first initial and last name. So based on all these variations visible in my Telus account, which version of my first name am I supposed to use for my porting request, assuming Telus rejects the initial one? Thanks in advance for assistance.Can't activate Disney + subscription
I am unable to activate my Disney+ account. Tried to contact TELUS multiple time by live chat or phone. Was told to expect a call back every time I contact them to resolve the problem but never receive a call back. It's been 3 months since I subscripted, I got charged for 3 months but not getting the service I supposed to have. The issue still not resolve! It is unacceptable.
Horrible Webstore Experience
For this thinking about placing order through Telus online, DON'T DO IT. My experience with the Webstore is driving me and business account away from Telus. They cancel legit orders and give customers a never ending runaround. I placed a personal order for 4 Samsung Galaxy S25 Ultras on a Black Friday deal (also have a business account with 8 devices). After 5 calls and 6 hours on the phone to Telus for "more information needed" they just canceled the order with the message "Unfortunately we are unable to proceed further with your online order at this time. Please visit a TELUS store location to activate your service. Your order has been canceled and payment has been voided, please allow 3-5 business days for the transaction to be completed." How can they treat customers like this and expect to increase business...
