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Very sad customer
I'm not sure if you can go to my Telus and read the long thread of messages back and forth about a phone that Fed Ex has lost and Telus has not helped me with. I have had so many people send me different places and recieved so much misinformation my head spins thinking about it. Today was very upsetting when after days, weeks of trying to get the Telus team to deal with this I got messages saying I need to file a police report. Fed ex has from day one said Telus must put in the claim. Today I was told by two different departments at Telus that a needed a police report. Fed ex says absolutely not. I want to forward the emails I have sent regarding this issue and the screen shots of the many conversations I have had with the resolve team. It is actually probably worth someone doing a skit about.
Koodo Winback call
I received a winback call from Koodo on Dec 2, 2025. It is from an agent called Issac. He offered me a great deal. However, I thought it was a fraud at first, so I took time to verify. When he called me back, I was calling Koodo service and didn't answer his call. Later, I called back, but another agent picked up my call. I asked for Issac, but that agent told me that all the agents were the same and the offer was limited, so I would better make my decision immediately. I believed and made my order. Later, Issac called back, and I realized that this should be his credit. I wish his supervisor could see my list. I testify that he is a good agent, and please give him more opportunities.Why is my bill not what was agreed upon?
What's with the games? This is the second month in a row of a wrong bill. I even have an email from a customer service rep showing what I should be paying. And good luck trying to get anyone on the phone. What am I supposed to do? Why do people stay with this company?
Disappointed
About 2 weeks ago we received our TELUS SIM cards in order for us to switch from our present provider. Since then we have had numerous calls from Telus with regards to transferring over!! I am NOT racist by any means, the person that called us, I could NOT understand a word he was saying. His language was obviously from India!! He talked too fast and I eventually ended up just putting the phone down!! FRUSTRATED. This morning we drove to the TELUS store in Market Mall, Calgary only to be told, he was unable to help us, so we just gave up. In this age of computers I would have thought a simple log in to our account would have solved everything in order to switch our provider. NOT SO! We will stick to our present mobile provider. WHAT a ********** show to say the least.
Phone Support and Filing a Complaint
I just spent about an hour on the phone with a gentleman regarding an email that I was sent for a phone upgrade and new plan. I asked him about the balance on my phone and how I would return it. He said he would get me the upgrade since I'd been a great customer, blah, blah, blah. He did get me a good monthly price with the upgrade but despite the assurance my phone would be returned and not cost I got a text message saying the plan for approval saying the plan was $30 more than what he said but he assured me he would apply credits. At the very end he indicated that no what he said about the phone wasn't the case and I'd have to pay $130 to return my phone which doesn't even make sense. I'm looking for an email or mailing address to file a formal complaint - a lot of time was wasted and he obviously made a mistake even after I specifically asked him about the phone. Is there a customer complaints email? I want to document my complaint in writing rather than have another wasted AI chat or phone conversation.
Bill Date - Due Date
I wish Telus would just print the DUE Date on my bill versus making me guess. I have automatic payment set up. Telus does say on page 2, " The total due will be charged to your bank account 15 days from your bill date". Ambiguous or what? Still do not know where o where on the pdf bill it states the date my payment is due. Makes it tricky.
Winback promotion call
Hi, I got a call from 833-896-0450 regarding some winback offer from Koodo which seems to good to be true especially when I am not an existing Telus customer. They also sent a verification text message from '35353' and even email from '[email protected]' Not sure whether this is legit or some scam. Can anyone please confirm on this. Thanks.
