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Escalation Inquiry
I am trying to find out how to escalate my complaint pass the Escalation Manager. The below story really happened. I must admit that if someone would told me this story I would not believe that in this day and age something like that can happen, but as it happened to me I know that is true and what is more I can prove it. Every word of it. Just to summarize, on March 18, 2026 I received an offer from Public Mobile/Telus (via sms) and after 2,5 months the offer is not finalized, and during that time: - the Telus employee bluntly refused to finalize the Telus offer, while literally laughing in my face, refused my request to see his supervisor, and called a security guard to remove me from the store, the security guard after hearing my side of the story not only did not remove me from the Telus store, but allowed me to speak with manager, who provided me with misinformation (commonly known as lies), refused to provide me with the name of the rude employee, refused to contact her superiors for instructions on how to finalize the Telus offer she claimed she was not familiar with, and refused to finalize the offer - the Telus employee violated the policy of the Office of the Privacy Commissioner of Canada, by mishandling my drivers license without my knowledge and consent, and taking pictures of me - the Telus employee violated Canadian Credit and Consumer Protection Laws by conducting unnecessary credit check without my knowledge and consent - the Escalation Managers provided me with misinformation (commonly know as lies) on numerous occasions, constantly backtracked on their own proposals, ignored my proposal on how to solve the situation and allow me to finalize the Telus offer, and refused to provide me with the contact information to their superior in order for me to escalate my complaint as I decided that I have no other choice. That is why I need the contact information to lead/head manager of Telus Escalation Management Team for Alberta or Western Canada. I appreciate your help in this matter.
Wifi Calling in the USA
Hi there! I have been a Telus customer for over 12 years and would love to continue with them... however, I've recently been splitting my time between the USA and Canada and live in a very remote area that has little-to-no cell signal (I get 10+ text messages a day saying "Welcome back to Canada" or "Welcome to the USA" – because I am so close to the border, it is constantly switching back and forth when I get a one-bar signal). With no reliable signal, I rely heavily on wifi calling but can't make a call when I am in the US. When visiting the city (I go in every few months), I went to a telus dealer and they did something with my sim that helped solved the problem for a month. Unfortunately I am once again unable to make wifi calls. Is there anything I can do to fix this? Or do I need to switch to Rogers? If there is nothing I can do about it and need to switch, how do I contact Telus to cancel my account? I use the chat bot but it keeps trying to book a callback time..... but I cannot receive a call! lol... vicious circle. Is there an email I can use to cancel with Telus? Any help would be appreciated! :)
Voicemail Setting S22
Trying to set up my speed dial for Voicemail on my phone. There are no options for adding a "Voicemail number" under Voicemail settings. The only 2 things under settings are "Service provider" which you cannot change and "Notification settings". There is no way to add a number. How do I set this up?
S26 Ultra Galaxy Watch 8 Promo Email
Greetings, Just wanted to see if anyone has gotten their Galaxy Watch 8 email to claim and activate the $15/mo plan yet? I received my phone and plan went active 6 weeks ago (fine print stated 4-6 weeks eta on email) and so far nothing yet. It seems there is no way to track if the offer is still processing through my TELUS account. I am just interested in making sure there was no mix up on the back end in regards to the promo. My Galaxy Watch 4 classic is on its last legs and the Watch 8 was the big draw when I signed contract. Any update would be appreciated. Thank you
As of July 1, no new activations will be allowed for the TT100 plan.
TELUS's website says that after July 1, no new activations will be allowed for the TT100 plan. My TT100 prepaid plan is due to expire in October 2026. Will I still be able to renew it at that time, or will I be required to switch to a different plan?Request for Cellular Tower Installation on First Nations
Dear TELUS Communications Team, I am submitting this request for the installation of a TELUS cellular tower to address ongoing gaps in mobile coverage, public safety communications, and digital connectivity in our community. Our area experiences major service limitations, including frequent dead zones, unreliable connectivity for emergency responders, limited mobile data access for education and health services, and barriers to business operations and tourism. These issues directly affect public safety and economic development. Reliable cellular service is essential for fire, EMS, and police operations. Current challenges include difficulty coordinating responses, inconsistent ability for residents to call for help, delays in receiving emergency alerts, and increased risk during severe weather or other emergencies. Improved infrastructure would significantly enhance response times and overall community safety. Local leadership, emergency services, and residents strongly support the installation of a TELUS tower. This project aligns with federal and provincial priorities for improved digital infrastructure and TELUS’ ongoing work with rural and Indigenous communities. We respectfully request that TELUS: Conduct a technical assessment to determine the optimal tower location. Provide a project proposal outlining specifications, coverage improvements, timelines, and partnership requirements. Engage with community leadership regarding planning, land use, and long‑term service agreements. Collaborate with emergency services to ensure the tower meets public safety communication needs. We are prepared to support site identification, community engagement, and coordination with funding partners.The only way to get help from Telus is to complain publicly
I got an error trying to connect my son's apple watch to his phone celular plan which tech support "didn't even have on their list" (I got 14, they had up to 11?) and I have spent the last four days trying to connect with someone who can help me. When I told the last agent (who thought I didn't know to use the watch app and spoke to me like it was my first day on earth. It's a telus problem not a did you unplug it and plug it back in problem) that I needed follow up on the ticket that was opened and if they could connect me to someone who could help they literally asked "why would I"? Unbelieable. I guess to keep collecting all of my money each month from phone and home services?
