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Phone Rep Did Not Apply Promo Code Discounts
I initially signed up online using a promo code offer Telus sent me by mail and was having an issue activating my device and transferring my number from my previous provider. I called in to inquire about the order and discussed the issue with a rep for nearly 2 hours. In the end they got me signed up, but after checking my account I see that despite saying they were signing me up for the promotional plan ($45 after all discounts), they have just signed me up for the regular plan ($60 after auto payment discount) without the full discounts promised in the Telus mailer. The phone rep assured me he was applying the promo code the same as online. I believe that what the rep did is cancel my pending order and start a new one (hopefully not to claim the sale/commission), and now the system is not making me eligible as the offer was for first line added to an existing home services account. Since he cancelled my order and created a new one, this is now not the "first order" on the account. I only have 15 days to cancel no charge so I need to sort this out ASAP, but the second rep I called said they cannot add the discount and that they will look into modifying my home services account to add an equivalent discount there but this will take 30 days. To be clear, this promotional offer was for the discount to apply directly to the mobile plan not to the home services plan. I simply want to be given what Telus offered me. If I had known it would be this much trouble I would have thrown the offer in the recycling and stuck with my old provider. Does anyone know who at Telus can fix this? I'd be happy to stick with the plan if they gave me the price on the mailer.First Time NSF Fee Waiver
I am writing because I've been with Telus for over a year now. On September 25th, despite having sufficient funds in my bank account for the pre-authorized payment, the payment was refunded to my account. After the charge was refunded the same day, Telus charged me again on Oct 2nd, and this time it went through. I'm charged an 80 CAD NSF fee on my upcoming bill. I'm hoping I can have it waived, as it's not the problem on my end; it should be the issue with the communication between Telus and my bank. This is the first time I have heard of this policy. I wasn't informed about it when I first registered for authorized payment.
Telemarketer
Ever since Telus bought Vivint and upgraded our system I am being inundated with calls from telus to upgrade my cell and TV internet. I have asked nicely to have my number removed for their list, I have yelled at them blocked them all to no avail. When Vivint owned the company I had no telemarketing calls EVER . How does one get the number removed from the Telus call list
Google Play Charges to my Telus Bill
Hello, I got a Google Pixel 3 watch when I renewed my mobility contract back in March 2025. In June 2025 I started getting random Google Play charges added to my Telus bill, apparently through my watch 'phone number'. I have never setup Google payments through Mobile Carriers on my Google account, transactions are always through my bank. I checked my Google transaction history, my payments and subscriptions, payment methods etc and these transations do not show up ANYWHERE! When I first contacted Telus they told me they could not tell which vendors the charges were from, but they were able to provide a corrolation ID for each purchase. I submitted a Unauthorized Charge Claim to Google and they came back with the automated message: 'After reviewing your claim, we were unable to confirm fraudulent activity in this case, so no refund will be provided by Google at this time. If you would like to pursue the matter further, you can reach out to your financial institution.' The problem with that response is, my bank can't help because these charges weren't through my bank. I then contacted Telus again via phone, and this time they were able to tell me the charges were for Snapchat, and Audible (I don't purchase anything through either of these apps). I asked for the corrolation ID's for the newer charges and the woman said she couldn't provide them. Yet when I contacted them again through live chat they were able to provide the IDs. I then submitted another claim and received the same response. To reiterate, these charges have not appeared anywhere else across my accounts; Google, Snapchat, Audible etc, they only show up on my Telus bills! I do not have Mobile Carrier set up as a payment method! The charges are now up to $32.15. I don't know what else I can do so I am hoping to see if anyone else has had a similar situation. Thanks for reading!
