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Phillie's avatar
Phillie
Neighbour
25 days ago
Solved

Promo Addon Renewal

My current Talk & Text 100 plan expires on Apr 3. When I got it with the "BONUS100" code, there were promo addons included: Unlimited talk and text and 2 GB monthly data. The fine print read in part "In order to maintain this promotion, you must renew the original rate plan prior to expiry". but it also included the caveat that "Telus Prepaid has the right to terminate or change this promotion at any given time". So my question is: Has Telus rescinded this promo renewal? If I renew this annual plan before it expires, will those addons also be included?

  • The BONUS100 promotion was a limited-time offer that applied for the first year only. While renewing your Talk & Text 100 plan before the expiry date keeps the base rate plan active, the promotional add-ons (Unlimited talk, Unlimited text, and 2 GB monthly data) were part of a single promotional bundle that expires at the end of the initial 12-month term and does not renew.

2 Replies

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    The BONUS100 promotion was a limited-time offer that applied for the first year only. While renewing your Talk & Text 100 plan before the expiry date keeps the base rate plan active, the promotional add-ons (Unlimited talk, Unlimited text, and 2 GB monthly data) were part of a single promotional bundle that expires at the end of the initial 12-month term and does not renew.

    • Phillie's avatar
      Phillie
      Neighbour

      Ah well, so long and thanks for all the fish: the competition is looking more ...um... competitive. If this was the original intent, however, I think the wording "In order to maintain this promotion, you must renew the original rate plan prior to expiry" should be removed.