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Darcy3's avatar
Darcy3
Friendly Neighbour
2 months ago
Solved

Telus Mobility 14 day Asia Pass $70

I’m travelling to Japan in a couple of weeks. Telus Mobility has an Asia Easy Roam 14 Day Pass for $70. The Telus Mobility website says that it includes Japan; however, the MyTelus app doesn’t include Japan in the app. From reading other posts, this is due to a “glitch” in the app. What I noticed is if you search in the app for other countries in the list, you can add the Asia Pass. I chose not to do this and instead contacted Mobility. They confirmed that Japan is included in the Pass and added it manually. When I looked at the Asia Pass that was manually included, it didn’t list Japan.

 

I am interested in finding out if anyone has actually used the 14 Day Asia Pass in Japan in light of the fact that the app doesn’t specifically mention Japan. I don’t want to deal with any potential roaming charges. BTW, I’m aware of the option to use an eSim. I’ve used that option on other overseas trips.

 

  • Japan is included in the Asia Easy Roam 14 day pass. Once you arrive, make sure roaming is enabled and you should pick up either SoftBank or the NTT Docomo network.

11 Replies

  • MrRCG5's avatar
    MrRCG5
    Just Moved In

    I am leaving to Japan tomorrow with Family. The Travel Mobility page says Japan is included in the Asia Easy Roam 14-Day Pass, but when I go to add it in My Telus app Japan is not included. I had to select China to add the Asia Easy Roam 14-Day Pass to my cellphone and hope it will work in Japan.

    • tyoung326's avatar
      tyoung326
      Friendly Neighbour

      Hi there.  Just wanted to let you know that the Asia Easy Roam package if you're under their personal side.  If you're under the business side like I was, it is not included.  Hope this helps and have a great trip.  I just came back from mine a last Monday and we had a blast.

  • tyoung326's avatar
    tyoung326
    Friendly Neighbour

    Hi there. I called in and spoke with 2 separate reps and the first person said they didn't have that plan.  Then the 2nd person said it doesn't include Japan.  I'm getting so many conflicted answers that I don't know if I should add it to my account.  I don't want to get hit with the $70 and another $18/day charge.  Can anyone shed some light on this?

    • Darcy3's avatar
      Darcy3
      Friendly Neighbour

      I added the Asia pass to 2 of our phones. $70 each. That was all we were charged. Nothing else was charged.  We were there in May and June 2026. Japan is included in the plan. 

      • tyoung326's avatar
        tyoung326
        Friendly Neighbour

        Thanks for the reply. I called in a 3rd time and the rep said that it’s included in the personal side plans. I’m under the Telus Business side and it’s not included there. Are you under the personal side mobility plan?

  • Darcy3's avatar
    Darcy3
    Friendly Neighbour

    Excellent! Thank you so much for your help.  Have a nice day.

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team

      You're welcome and we'll be here if you need anything else !

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Japan is included in the Asia Easy Roam 14 day pass. Once you arrive, make sure roaming is enabled and you should pick up either SoftBank or the NTT Docomo network.

    • nvolkova's avatar
      nvolkova
      Neighbour

      i spoke with representative , she is saying Turkey is not included

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team

        That's correct, Turkey is not currently included in the passes.