Forum Discussion
EPP and hardware upgrade
OK, So I cam back to TELUS from Freedom on the basis that the plan I was offered included the Caribbean. The sales rep essentially created a plan for me at a price I was OK with for what I needed. I was undecided about whether I was going to update my hardware and apparently that was OK and I could call back and let them know. Low and behold, less than a week later I am trying to call to upgrade the hardware and no one can help, there is no way I can keep this plan (which doesn't seem to actually exist anywhere!) and upgrade my hardware, the price will essentially more than double and I HAVE to change my plan if I want to upgrade the hardware, this is very disappointing from TELUS and am likely to leave again after only a week of being back with them because of this shady stuff Anyone had anything similar and managed to keep the plan and upgrade hardware? I will move to a cheaper plan at this point!
6 Replies
TELUS_SupportOfficial Support Team
Hello Kooer81, I'm assuming that you're currently on a "no term" plan offer which would explain why you're having a hard time upgrading your device. The EPP team should be able to assist you and in order for us to help, we'll need to review the notes on your account. We'll send you a private message shortly since we'll need to access your TELUS account, thanks!
The EPP team could not help (or didnt want to seem to help) and I have spoken to three different people, all who gave a different answer. I wanted to upgrade my hardware and bring another line onto my account with new hardware also.... if I cannot keep the plan I have had less than a week and bring more business to Telus as a result, I fail to see the benefit of the EPP or coming back to Telus!
- TELUS_Support
We sent you a private message few minutes ago, thanks !
