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Telus Connect app login failure: Unable to login to this app with your My Account settings
I am attempting to do the first time setup of a BwHSIA - Smart Hub Business. The first step is to install and log in to the Telus Connect app. I receive the error "Oops Unable to login to this app with your My Account settings. Please try another account." I have attempted: uninstall the app, power cycle my phone, try logging in again delete cache/data of the app, try logging in again turn of wifi on my device so that im connected via mobile data, try logging in again update my telus password to remove any special characters, try logging in again In all cases I continue to receive the same error when logging in to Telus Connect app and have no issues logging in to My Telus app or website. I've spent 2 hours on the phone in various states of being on hold, transferred to the wrong department (4 departments and counting now) and have yet to have the issue resolved (which is clearly a bug on Telus end). Currently on the phone with consumer tech support for wHSIA who are now transffering me to business mobility.
Business Services
Got a promotion from a Telus agent overseas to move a clients business lines from one of the other big 3. Verified the agent internally with Telus 2/3 times and email as valid myself (domain). Still skeptical as the quote is completely decoupled from Telus internal system. I only got a quote through email and I haven't seen an official quote through any Telus portal which seems somewhat normal as I do not have a log in for the Telus portal, but how hard could that be to setup. Called Telus about 6 times, and they seem to be as disorganized as Bell (surprise surprise), in the end couldn't help me locate this quote and verify this quote, nor verify the agent the 3rd time. Any recommendations on how to further verify authenticity of this quote? Client read promotion scams happening from over seas, but when I read upon it, twas existing customers not new clients fishing scam (personal info and financial info). Only info I was requested was drivers license number and expiry, which I only provided after verifying employee id 2/3 times, I'm annoyed it wasn't verified the 3rd time. The peculiarity is that I couldn't go to a Telus store to verify clients info which I requested, or the contract, because it seems its a fishing expedition and everyone wants that sales commission so it seems no one will help if they not making their ends. Not one goddamn manager got on the phone after 3 requests to just resolve this concerns. How can I verify the contracts as valid, because I read there were other scams for promotional rates that happen only the first month and then jumped in price months later and clients time being consumed either rectifying or canceling. This is basically what I wanted to avoid dealing with Bell, but I figured the better rate is worth it, how ever if it takes 20 hours of my time, I'm not inclined to follow through as there goes the savings.Upgraded Services and 2 accounts were created instead and broke the internet
Was originally a 1 gig fiber and upgraded to 3 gig fiber. They created a second account and didn't remove the original and now the internet is broken. Tech support is troublesome. First agent was of no use and said the issue is on my end and booked a service tech for 6 days later at the earliest. 5pm Second agent told me it is a port provisioning issue and they need to rebuild the port and they will call me back in about an hour when finished. Never got a call. 740 pm Third agent, told confirmed the 2 accounts and said there should only be one but was unable to help as it was 1130 at night. I am sure the calls in the morning will be a mess and I am not looking forward to wasting more of my time into what should have been a very straight forward service upgrade. Coincidentally a few moments after the internet went out telus sales called and asked about the internet I just upgraded. Then wouldn't answer the phone when I called back. Wtf is going on telus!!!!
Telus Business Wifi - 2.4ghz mode
Telus business wifi - using business meraki and direct router portal Need to set up dedicated 2.4ghz band for smart things in office. Support ticket portal is broken, will not allow a ticket to be generated. Both Meraki and router portal do not have an option for this to be turned on.Business WiFi
So Sales person sold me on these Meraki access points for my business. Assured me that I would have control to configure as I needed, and that I would be able to have 4 networks, with each of them segregated from each other. This was perfect and what I needed. Well, in True Telus fasion, it was bad info. Turns out only the guest network can be segregated. On top of that, you have 0 control over anything on your network, or so I have been lead to believe. Scouring the inernet, it says I can modify network settings on the Telus Cloud. Where is said cloud? I see a Business Internet section in MyTelus, but whenever I click on it, it just takes me to a page that says there was an issue. Told my Sales lady this network as is will not work for me, and asked her to find out what will that Telus offers. All I got was a reply saying she is not a network engineer and she would have no idea what to reccomend. Funny how she had no problems reccomending the current device I have. If they cant figure it out, then I guess I will have to take my business elseware. Not sure why Telus does take customers feedback seriously. Their entire business department is confusing and backwards. Not easy to get any support at all.
Business Connect account setup incomplete—no access after one week
I am submitting this formal complaint regarding TELUS’s failure to properly set up and provide access to my business account services. I opened a TELUS business account for my mobility lines about three months ago. More than a week ago, I contacted TELUS to add a new Business Connect line. Although the setup was started over the phone, I never received the required account access information. I was not given login details, I was unable to create a username, and I still cannot access or use my Business Connect account. I followed up with the same representative who had previously helped me open my mobility account. I explained that the service had supposedly already been set up, yet I had received no access information and no working account. I was then told that the process had been started by more than one representative, which left the account creation incomplete. I was assured the issue would be resolved last week, but it remains unresolved. This reflects a serious failure in TELUS’s onboarding and customer service process. I entered into this agreement with the expectation that TELUS would activate the requested service and provide the necessary account access within a reasonable timeframe. That has not happened. As a result, I have experienced unnecessary delays, wasted time, and frustration. It is unacceptable that an existing business customer cannot obtain access to a service TELUS agreed to provide. I am requesting immediate resolution of my Business Connect account setup, delivery of all required access information, written confirmation that the account has been fully activated, and review of this matter by an escalation or management team. If this issue is not resolved promptly, I am prepared to escalate the matter through the appropriate complaint channels, including the Commission for Complaints for Telecom-television Services. I request a prompt response and a concrete resolution.
HELP! Cisco Meraki 28 - Smart Lights wont work.
Hi! I am hoping for some help here... We recently added telus fibre business internet and from what I can tell I don't think we have a modem installed? We have the fibre box connected at the panel and then the signal is running through a coax cable which is connected in my office to the cisco (see picture). What I am trying to do is get a 2.4 Ghz signal to allow my smart lights to connect. The cisco dashboard doesn't let me do it either so I can no clue what to do. Any help/advice would be appreciated!
