Featured Categories
Forum Widgets
Recent Discussions
Random lag and app disconnects on mobile data, device issue or network setting?
Hi everyone, Lately I’ve been noticing random lag and short disconnects when using certain apps on my phone, especially when switching between Wi-Fi and mobile data. Some apps pause, reload, or lose session data, which makes me wonder if it’s a network handoff issue, background data restriction, or something at the device level. I ran into a similar situation while testing a hub script setup, where short drops in connectivity caused scripts and sessions to reset, so it made me think the same kind of network behavior could be affecting regular mobile apps too. Has anyone here seen this with telus mobile devices? Do you usually look at apn settings, battery optimization, or network mode when troubleshooting these kinds of dropouts?
Business Phone
The business land lines stopped working (no dial tone) a couple days ago. I called the service for support and was put on hold for over an hour. When a human finally decided to answer the call, he listened for the account number and telephone number and said they did not exist. He proceeded to put me on hold without saying a word. You have to give it to Telus for their excellent non-existent customer service. I am still on hold.
6384 legit Telus?
I got a text with a Telus service info from 6384. Is this legit? "TELUS Message: As part of your monthly smartphone plan, TELUS is offering you and your family access to TELUS Health Virtual Care. Chat with a nurse practitioner any time via encrypted text and video, manage your prescriptions, and get specialist referrals - all for no additional cost. Create your account today so it’s ready when you need it. Click here https://txt2.telus.com/(deleted for posting) and enter your email and TELUS business smartphone number. Offer is for a limited period and subject to change. To unsubscribe from TELUS messages reply STOP or visit: https://txt2.telus.com/(deleted for posting)
You wont believe how long it takes me to give someone their number back.....
I have a business mobility account. As a company perk, we pay for employees' phone plans - we do this by bringing them into our business mobility account. When an employee leaves, they need their number back to go on their new endevours. It takes me 1 hour to an hour and a half of being on hold with the BUSINESS care line. When I call the 1-866-848-3587 or *611, a robot answers me, and I tell it "I want to give consent to a transfer of ownership," then it texts me a link to do so online. Except, the link given is not suitable for my needs. I need a Consent to Transfer of Ownership for Business to Consumer line. The link provided is for Business to Business. I call again, the robot and I do loops, a dance of words, I'm frustrated. It takes ages to even be on hold to reach a person, and I need to be redirected. I'm given the wrong number, the robot asks me for a 5 digit store code I don't have. Please solve this issue or direct me somewhere I can email, or a form I can fill - anything. I've tried emailing [email protected] with no response. Please save me from having to listen to endless elevator music for the 3rd hour.TELUS Business Voice / One Voice+: SIP trunking to external platforms?
I am working with a TELUS business customer and need to confirm whether SIP trunking to an external platform can be configured directly by the customer, or if it requires TELUS provisioning. If supported, is this self-service or carrier-enabled? Is there documentation describing the supported model? Thank you.
Telus Building Mainenance
Any idea how I can contact Telus Facilities? The Telus building at 224 Riverwood Circle SE, Calgary, Alberta has two issues: 1. The A/C unit in the back yard is making a pretty loud noise and has been for a month or two. Is there something wrong with it? 2. There are a ton of weeds (Mainly foxtails) in the back yard that need to be dealt with - Front yard gets regular maintenance but the back yard does not. Thanks so much,
Business phone over fibre not working - need re-programming help!
Hi, I'm hoping a community manager sees this and can help me out. My business uses Telus over fibre for our business phone. It has not been working all day (both incoming and outgoing) and when I called tech support they told me that from their end, it also shows the line is not working and that the programming is completely missing. I asked them if they could please reset the programming but the tech support said they are unable to do it from their end and need someone from the back end to do it. Unfortunately they cannot give me an ETA on how long this will take but said it's typical to take up to 24 hours. Can a community manager please help me escalate this issue? It is severely impacting my business especially it being the end of year which is my busiest time, I have a case number if that helps. Thank you!
