Featured Categories
Forum Widgets
Recent Discussions
Fiber issues and business down
We have changed a firewall and spent 2 days with Telus to get it operational. We were working than a few hours later go offline. Was told it was resolved last night. Today we are down again, no internet, emails, business connect voip phones etc. Called telus support and they advise it is a hardware issue at their end and a tech can get to it Tuesday. Is this common and what restitution is there when I have to shut my office down for two work days to wait for a tech to fix their issue?
Need to cancel Business Internet in ON -- early lease termination!
Hello there, I signed a 3-year contract for Telus 1.5/940 fibre internet on Sep 2025 in Scarborough, Ontario M1G....and now I'm left with equipment I can't use! I had a 12-month lease on my home, but it had to be terminated early due to mold toxicity that rendered the unit uninhabitable. The landlord agreed to let me out on January 31. I can't continue Telus internet service at the address, as I've moved out; not because I wanted to, but it was unsafe to live in. My new address doesn't allow any more Telus lines to be installed. Customer service checked and confirmed as such. Telus and I are both in a catch-22. I have a modem and NAH I'm not able to use, and Telus is unable to fulfill their end of the contract due to circumstances beyond both their & my control. I repeat: Telus is NOT able to fulfill THEIR obligations to the contract. I raised a ticket with the appropriate department. On Jan 30, I had a phone call where the agent told me they'd escalate this to senior cancellations. He said I'd get a call back in 48 to 72 business hours. It's nearing 2 weeks and I've yet to hear back. My company has been a faithful Telus business customer since 2019 with 2 mobile lines that remain in good standing. In fact, last February we renewed both lines for a 2-year term. I've been happy with my business internet. If I move to another province this year, I'd bring it there in a heartbeat. It just makes no sense for Telus to charge for a service they can't provide. I am leasing the current address until the end of August 2026. I hope it won't take a CCTS complaint to get things moving, so my request is to suspend the contract until I am at an address that Telus can service, or, failing that: void the contract. My business internet is a separate account from my business mobility, as Telus has told me that they can't be combined under business. Your prompt action is much appreciated. Best, Alexander
Telus Connect app login failure: Unable to login to this app with your My Account settings
I am attempting to do the first time setup of a BwHSIA - Smart Hub Business. The first step is to install and log in to the Telus Connect app. I receive the error "Oops Unable to login to this app with your My Account settings. Please try another account." I have attempted: uninstall the app, power cycle my phone, try logging in again delete cache/data of the app, try logging in again turn of wifi on my device so that im connected via mobile data, try logging in again update my telus password to remove any special characters, try logging in again In all cases I continue to receive the same error when logging in to Telus Connect app and have no issues logging in to My Telus app or website. I've spent 2 hours on the phone in various states of being on hold, transferred to the wrong department (4 departments and counting now) and have yet to have the issue resolved (which is clearly a bug on Telus end). Currently on the phone with consumer tech support for wHSIA who are now transffering me to business mobility.
Random lag and app disconnects on mobile data, device issue or network setting?
Hi everyone, Lately I’ve been noticing random lag and short disconnects when using certain apps on my phone, especially when switching between Wi-Fi and mobile data. Some apps pause, reload, or lose session data, which makes me wonder if it’s a network handoff issue, background data restriction, or something at the device level. I ran into a similar situation while testing a hub script setup, where short drops in connectivity caused scripts and sessions to reset, so it made me think the same kind of network behavior could be affecting regular mobile apps too. Has anyone here seen this with telus mobile devices? Do you usually look at apn settings, battery optimization, or network mode when troubleshooting these kinds of dropouts?
Business Phone
The business land lines stopped working (no dial tone) a couple days ago. I called the service for support and was put on hold for over an hour. When a human finally decided to answer the call, he listened for the account number and telephone number and said they did not exist. He proceeded to put me on hold without saying a word. You have to give it to Telus for their excellent non-existent customer service. I am still on hold.
6384 legit Telus?
I got a text with a Telus service info from 6384. Is this legit? "TELUS Message: As part of your monthly smartphone plan, TELUS is offering you and your family access to TELUS Health Virtual Care. Chat with a nurse practitioner any time via encrypted text and video, manage your prescriptions, and get specialist referrals - all for no additional cost. Create your account today so it’s ready when you need it. Click here https://txt2.telus.com/(deleted for posting) and enter your email and TELUS business smartphone number. Offer is for a limited period and subject to change. To unsubscribe from TELUS messages reply STOP or visit: https://txt2.telus.com/(deleted for posting)
You wont believe how long it takes me to give someone their number back.....
I have a business mobility account. As a company perk, we pay for employees' phone plans - we do this by bringing them into our business mobility account. When an employee leaves, they need their number back to go on their new endevours. It takes me 1 hour to an hour and a half of being on hold with the BUSINESS care line. When I call the 1-866-848-3587 or *611, a robot answers me, and I tell it "I want to give consent to a transfer of ownership," then it texts me a link to do so online. Except, the link given is not suitable for my needs. I need a Consent to Transfer of Ownership for Business to Consumer line. The link provided is for Business to Business. I call again, the robot and I do loops, a dance of words, I'm frustrated. It takes ages to even be on hold to reach a person, and I need to be redirected. I'm given the wrong number, the robot asks me for a 5 digit store code I don't have. Please solve this issue or direct me somewhere I can email, or a form I can fill - anything. I've tried emailing [email protected] with no response. Please save me from having to listen to endless elevator music for the 3rd hour.TELUS Business Voice / One Voice+: SIP trunking to external platforms?
I am working with a TELUS business customer and need to confirm whether SIP trunking to an external platform can be configured directly by the customer, or if it requires TELUS provisioning. If supported, is this self-service or carrier-enabled? Is there documentation describing the supported model? Thank you.
Telus Building Mainenance
Any idea how I can contact Telus Facilities? The Telus building at 224 Riverwood Circle SE, Calgary, Alberta has two issues: 1. The A/C unit in the back yard is making a pretty loud noise and has been for a month or two. Is there something wrong with it? 2. There are a ton of weeds (Mainly foxtails) in the back yard that need to be dealt with - Front yard gets regular maintenance but the back yard does not. Thanks so much,
