Featured Categories
Forum Widgets
Recent Discussions
Business account appears closed after landline billing dispute
Hi TELUS Community, We have had a TELUS Business Internet + landline bundle for about 6 years. Our copper landline stopped working around June due to the copper network retirement, but we were still being charged about $20/month. I contacted TELUS only to dispute and remove those phone charges. After the adjustment was processed, it now appears that our entire business account may have been closed, even though I never requested cancellation of our Internet service or account. I have contacted TELUS chat twice, but have not received a clear solution. Could someone from TELUS Business please review this and confirm that our Internet service remains active and restore the account if it was closed by mistake?
Unable to submit a Business Support Request or reach a live agent
Hello TELUS Support Team, Could someone please help me reach the appropriate support team? I’m experiencing several issues: The Business Billing Inquiry form repeatedly displays an error when submitting. The chatbot identifies the profile as non-business and will not transfer me to a live agent. Bill Analyzer shows only some of the accounts visible in My TELUS. Attempts to link additional accounts are unsuccessful. I have tried the available self-service options but keep reaching the same dead ends. Could a support representative please contact me by private message so I can provide the details securely and have a support case opened? I would appreciate written assistance rather than a phone callback. Thank you for your help.Fibre nightmare
Telus is our only option for wired internet. To have Rogers, connect us would be prohibitive due to our location. We have had nothing but problems, all human (Telus), caused. We have been without service for 13 of the last 21 days. Last year we installed an LTE fallover which doubles our monthly cost because we cannot rely on Telus. At least we can continue to process transactions, which is why we are connected. These are the remarks from the 'resolution specialist' who was eventually assigned to our case: 'Root-Cause Analysis (August12/13 ticket100042279514) The service interruption occurred because the customers FDH tail was physically unplugged at the distribution hub'..Details of Subsequent Failure (August 17,ticket100042298354) ...follow up outage caused by the same issue - FDH tail unplugged again.' Another 'resolution specialist' says the following..'this was not a typical technical glitch, but a result of human error at the junction on ****St.' As of Wednesday this week, Sept 2nd, we are without Telus internet service again. One of our Sr. mgt contacted Telus technical support to be told that 'the service address could not be confirmed'. We reached out again yesterday, with more success, a service call is scheduled for this coming Tuesday, 6 days post event. We have been in business, and a Telus, (and BC Tel) customer for 37 years. For the first 20 years we received exceptional service. It's been downhill ever since. Our options are suck it up with Telus, or go with an LTE or satellite connection. For what we do, we need stability and bandwith, so fibre is the most ideal and logical solution. We consider our LTE fallover an emergency back up, which we are now running with full time. We've contacted the CRTC etc. What we want is what most people have. A stable connection, that is not subject to random Telus service contractors unplugging, for whatever reason. If anyone knows a way to contact someone at Telus, who could effectively sort this out, we'd pay for the info... Thanks.
Subnet Static IP confusion
Hello, I wanted to make this post as I am about to get a subnet static Ip installation and had a LOT of confusion regarding what to expect. The major questions I had was WHERE the subnet is going to be provisioned to. Is it provisioned to the Telus NAH? Do I need my own third party router? After doing some research I have come up with 1 theory of how it works. The technician comes and provisions/turns on your static IP into one of the ports on your NAH. That port is now permanently being provided the static ip subnet from TELUS. So in order to use it you have to connect your own router to THAT SPECIFIC PORT that it's provisioned to. Then you would just go to your own routers admin settings and change the WAN ip to your static IP subnet with the details provided to your email. (gateway ip, subnetmask, etc) I'm getting it installed very soon and will update this post if I'm correct with my theory or not.
Cisco Meraki issues
Anyone else having issues with Cisco Meraki for their business wifi? On the website my credentials are no longer being accepted and the forgot password is not sending an email to me when trying to reset the password (not that I should need to reset it). On the app, my credentials are accepted but it's showing no clients active in the past day even though I am sitting right beside the AP and 100% am connected to it with multiple devices.In-building work completed 2.5 years ago, entrance cable STILL not placed.
Commercial site in Edmonton (156 St, 116 Ave). TELUS installed the in-building fibre here roughly two years ago. Riser is in, terminated to the SFP in our equipment room. The building is physically ready. What was never done is the entrance cable from the street to the building demarc. Addresses on both sides of the client (117ave and 115ave) are serviceable; 116 shows as not serviceable, which I believe is just reflecting the missing entrance facility rather than explaining it. There's a ticket from 2024. Over two years and half years on, we still can't get a status on the entrance facility as a distinct work item, or a straight answer on whether permits, pole make ready, or a design change is the actual holdup. Can a moderator get eyes on this and contact me via DM?TELUS Business Internet — selective IPv4 destinations unreachable while others work
Seeing what looks like a selective upstream routing/blackhole issue on TELUS Business Internet in the Spruce Grove/Edmonton area tonight. The circuit is up. Static IPv4 /30; TELUS gateway is reachable with essentially no loss. However, some Internet destinations are completely unreachable while others work normally. Directly from OPNsense: 1.1.1.1, 8.8.8.8 and 9.9.9.9 all have 100% loss. Google IP 74.125.195.102 also has 100% loss and TCP/443 times out, while Google IP 142.250.69.174 has 0% loss and TCP/443 succeeds normally. Both Google IPs use the same WAN interface, default route and TELUS gateway. I also captured traffic on the physical Proxmox NIC connected to the TELUS handoff. Traffic to 74.125.195.102 physically leaves the WAN NIC toward the TELUS next-hop MAC, but nothing returns. Traffic to 142.250.69.174 leaves through the same NIC/next-hop and immediately receives ICMP replies and TCP SYN/ACKs. Local causes have been checked: OPNsense routing/default gateway is correct, CrowdSec is not blocking the affected IPs, Proxmox nftables/iptables/ebtables/tc are clear, and the physical NIC has zero RX/TX errors or discards. The issue also reproduces directly from OPNsense. DNS was collateral damage. Unbound normally forwards over DoT to Cloudflare 1.1.1.2/1.0.0.2, which also became unreachable. Disabling those forwarders and using recursive DNS restored most service, but selective IPv4 reachability remains. And just to top it off, the password I have recorded for my TELUS ONT no longer works. I tried resetting it and using the default credentials afterward, but still cannot access the ONT management interface. Anyone else on TELUS, particularly Business Internet in Alberta, seeing selective destination/prefix reachability tonight?
