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Telus Business Wifi - 2.4ghz mode
Telus business wifi - using business meraki and direct router portal Need to set up dedicated 2.4ghz band for smart things in office. Support ticket portal is broken, will not allow a ticket to be generated. Both Meraki and router portal do not have an option for this to be turned on.Business WiFi
So Sales person sold me on these Meraki access points for my business. Assured me that I would have control to configure as I needed, and that I would be able to have 4 networks, with each of them segregated from each other. This was perfect and what I needed. Well, in True Telus fasion, it was bad info. Turns out only the guest network can be segregated. On top of that, you have 0 control over anything on your network, or so I have been lead to believe. Scouring the inernet, it says I can modify network settings on the Telus Cloud. Where is said cloud? I see a Business Internet section in MyTelus, but whenever I click on it, it just takes me to a page that says there was an issue. Told my Sales lady this network as is will not work for me, and asked her to find out what will that Telus offers. All I got was a reply saying she is not a network engineer and she would have no idea what to reccomend. Funny how she had no problems reccomending the current device I have. If they cant figure it out, then I guess I will have to take my business elseware. Not sure why Telus does take customers feedback seriously. Their entire business department is confusing and backwards. Not easy to get any support at all.
Business Connect account setup incomplete—no access after one week
I am submitting this formal complaint regarding TELUS’s failure to properly set up and provide access to my business account services. I opened a TELUS business account for my mobility lines about three months ago. More than a week ago, I contacted TELUS to add a new Business Connect line. Although the setup was started over the phone, I never received the required account access information. I was not given login details, I was unable to create a username, and I still cannot access or use my Business Connect account. I followed up with the same representative who had previously helped me open my mobility account. I explained that the service had supposedly already been set up, yet I had received no access information and no working account. I was then told that the process had been started by more than one representative, which left the account creation incomplete. I was assured the issue would be resolved last week, but it remains unresolved. This reflects a serious failure in TELUS’s onboarding and customer service process. I entered into this agreement with the expectation that TELUS would activate the requested service and provide the necessary account access within a reasonable timeframe. That has not happened. As a result, I have experienced unnecessary delays, wasted time, and frustration. It is unacceptable that an existing business customer cannot obtain access to a service TELUS agreed to provide. I am requesting immediate resolution of my Business Connect account setup, delivery of all required access information, written confirmation that the account has been fully activated, and review of this matter by an escalation or management team. If this issue is not resolved promptly, I am prepared to escalate the matter through the appropriate complaint channels, including the Commission for Complaints for Telecom-television Services. I request a prompt response and a concrete resolution.
HELP! Cisco Meraki 28 - Smart Lights wont work.
Hi! I am hoping for some help here... We recently added telus fibre business internet and from what I can tell I don't think we have a modem installed? We have the fibre box connected at the panel and then the signal is running through a coax cable which is connected in my office to the cisco (see picture). What I am trying to do is get a 2.4 Ghz signal to allow my smart lights to connect. The cisco dashboard doesn't let me do it either so I can no clue what to do. Any help/advice would be appreciated!
Telus Connect App Failure
I can't count how many times the connect app has failed with either errors messages or like tonight where it's telling me Oops...it looks like something went wrong we are having technical difficulties. I get that things happen sometimes however, the amount of times the Telus Connect App is down is unreal! I needed to edit internet schedules for my kid to do some online homework but it's locked out and of course I can't change the schedule. I'm refraining from foil language because as I said, the amount of time it's screwed up is unacceptable. If Telus would just put scheduling on their gateway router instead of relying on this useless app, that would be brilliant. I will say, when the app is working it works great but the level of uptime is garbage. I'm about done with it and going to by a router that has its own built in schedules I can log into anytime instead of relying on this app. You've had year to sort this out, and its been so poor in reliability.
Telus Connect app login failure: Unable to login to this app with your My Account settings
I am attempting to do the first time setup of a BwHSIA - Smart Hub Business. The first step is to install and log in to the Telus Connect app. I receive the error "Oops Unable to login to this app with your My Account settings. Please try another account." I have attempted: uninstall the app, power cycle my phone, try logging in again delete cache/data of the app, try logging in again turn of wifi on my device so that im connected via mobile data, try logging in again update my telus password to remove any special characters, try logging in again In all cases I continue to receive the same error when logging in to Telus Connect app and have no issues logging in to My Telus app or website. I've spent 2 hours on the phone in various states of being on hold, transferred to the wrong department (4 departments and counting now) and have yet to have the issue resolved (which is clearly a bug on Telus end). Currently on the phone with consumer tech support for wHSIA who are now transffering me to business mobility.
