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Switching line to prepaid
I have an EPP account with Telus with 4 lines attached. One line belongs to my daughter who is currently overseas. In order to keep her phone number (but not pay the monthly plan bill) I wanted to switch her line to a Telus prepaid account. I spoke to 12 agents at Telus. None could assist me. I kept being bounced around from corporate to prepaid, back to corporate. Has anyone done this successfully or is the only option to cancel her phone plan completely?
I was able to get this done finally, thanks to a lovely Telus agent who knew what she was doing. I had to create a new account for the prepaid line, the phone number was switched over to that line and I paid for a year upfront. Hope this helps someone else in the same situation.
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I was able to get this done finally, thanks to a lovely Telus agent who knew what she was doing. I had to create a new account for the prepaid line, the phone number was switched over to that line and I paid for a year upfront. Hope this helps someone else in the same situation.
TELUS_SupportOfficial Support Team
Hello Rodzie, this type of account change can only be done over the phone so we're sorry that you're having some issues doing it. We'll respond to your private message shortly, thanks !
