Forum Discussion
Unable to change my Mobility to Prepaid from outside Canada
I had to leave the country in late 2025, and I ended up needing to keep my Canadian Phone Number active for personal reasons. I have been trying to contact Telus about having my mobility changed to prepaid so I don’t have to pay such exorbitant prices each month, but they haven’t been responding. The few times I manage to get a customer service person on call, they just keep shifting me across departments for hours on end.
Can anyone help me resolve this issue?
6 Replies
Hi, still waiting
TELUS_SupportOfficial Support Team
Hello Klaus, we sent you a private message earlier, thanks !
Klaus I had the same issue and managed to have Telus transfer my line to a prepaid account (a talk and text number) so I got to keep my number plus have some minimal talk and test ability. It cost $100 for 365 days. I had to call Telus several times until I reached an agent who could do this. Her name was Eleanor if you're lucky enough to get her on the line. Good luck!
- TELUS_Support
Hi there, Prepaid service does not work outside of Canada. Would you want to put your mobility account on a vacation suspension instead?
For the next 2 to 3 months, I would need my number once a month, and therefore need it to be active. Kindly guide me to minimize the costs.
- TELUS_Support
Thanks, Klaus. We could look at downgrading your plan to the lowest cost possible. We'll send you a private message to assist
