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Account email issues
Hi Telus, I've probably made more than 10 attempts since March to get Telus to fix my issue. Ever since my mother signed up for Telus home services, her account that was previously linked to mine at one point got reactivated and my Telus Mobility emails started getting sent to her email instead of mine. She cancelled the service before the installation so she doesn't have an active accounts with Telus right now. I have made numerous phone calls to fix the issue but it's still not properly fixed. The one time where there was progress was when I expressed that I'm not getting my Telus Mobility bills so I'm unable to pay them -- this got fixed right away and I'm able to get my bills now, but all the other emails, such as my payment confirmations and my Telus rewards confirmations have still been ending up in my mom's email. I called Telus today and the rep even went as far as deleting my email and getting me to sign up for a Telus account again. But lo and behold, I tried to enter a contest on Telus Rewards just now and my confirmation got sent to my mother email. AGAIN. I do shiftwork in a hospital and I've given up my sleep time and lunch breaks to answer the scheduled calls with Telus only to find out later that it has gotten nowhere. Please get the right department to fix this issue because I'm really tired of calling Telus.
loyalty and service
A couple of months ago I was offered 4 google pixel 9A phones. I asked and was told that there was no other charges attached to these phones. I paid $1 piece. I have had a deal like this a few years ago and it worked out great, no added -on charges, to use or not to use the phones. I thought this was the same deal to off load old inventory. I have 7 people, 7 phones on this account. I have dealt with Telus for over 40 years. I don't expect to be scammed. I am now being charged a pay back fee for our phones. it is assumed we are using the phones. The arbitrary fees make no sense. 4 phones 3 different fees. We all have the same phones Google Pixel 8s. I am frustrated and expect more respect for a long term customer. I haven't had any luck calling in so I hope you can address this problem for me. thank you Debbie [Mod Edit: Removed personal info].Easy Roam Travel Pass
, I currently have the Easy Roam Travel Pass for 14 days, and I’d like to ask if it’s possible to extend it once it expires. If extension isn’t available, can I re-avail or purchase another 14-day Travel Pass right after it ends? Also, are there any requirements or waiting periods before I can activate a new pass again? Thank you so much for your help!
Just ported over and sms won’t work
Just ported to Telus from Bell and discovered I can’t send or receive sms messages. Calling and data work fine. But sms and FaceTime with my number doesn’t work as iMessage being unable to send / receive on my number because it needs to send an sms verification to start the process . I’ve done all the online steps including resets and power cycles.Issue is server side not device side. Frustrating. Everything worked fine on Bell.
Dropped calls 5G Samsung phone
I have a Samsung S22 Ultra. Over the past week (Let's say June 1, 2026), my call drops on the 1st ring. If I reboot my phone and make the call then it goes through. Same issue over and over. When someone calls me it rings once and they end up in my voicemail. I called support and they did a network reset on their end and I did the same on the phones settings. I ended up visiting a phone store and they said the problem is with 5G and Samsung and Telus is aware. In the meantime I need to switch to LTE only. This seams to have fixed the dropped calls but I need to know when I can switch back to 5G. When will this be fixed?
S26 Ultra Galaxy Watch 8 Promo Email
Greetings, Just wanted to see if anyone has gotten their Galaxy Watch 8 email to claim and activate the $15/mo plan yet? I received my phone and plan went active 6 weeks ago (fine print stated 4-6 weeks eta on email) and so far nothing yet. It seems there is no way to track if the offer is still processing through my TELUS account. I am just interested in making sure there was no mix up on the back end in regards to the promo. My Galaxy Watch 4 classic is on its last legs and the Watch 8 was the big draw when I signed contract. Any update would be appreciated. Thank you
Global 68 - Coverage List
Traveling to Curacao soon and I'm a bit confused. When I check or search for Curacao, it's not on the 68 countries list, and it recommends that I pay the daily Easy Roam fee or buy a travel pass. But on the list of 68, they do list Netherlands Antilles. Isn't Curacao part of the Netherlands Antilles?"
Prepaid Nationwide Talk,Text & Data $150/180days Expiring in August.
Trying to get some Clarification about Prepaid that are coming due after July 1 with Telus shutting down all new prepaid activations.What will happen with my existing prepaid plan, will it renew for another 180days with payt from credit card,as it always has, or am I forced to move to Koodo as well?Plan Renewal Issue
My prepaid plan should have renewed July 13, but I had insufficient funds (my bad). I topped up today, July 14, but still can't use my phone - not able to receive or send texts/phone calls. I did receive a Telus text confirming my top-up, but it's been a few hours and my phone is still just a nice-looking paperweight. How long until it's working?
Telus Lying About Refund
After being overcharged $500, Telus has dragged me along for 5 weeks making no less than 8 distinct promises to fulfill the $500 overcharge refund. 5 of which lies were performed by customer service representatives, falsely claiming they had resolved the situation and applied the refund, 3 by online Telus “experts” in similar fashion, stating exact dates the refund would be applied. Maybe this will grab your attention?