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told the wrong information and signed up three numbers
I just spent literally three hours on the phone moving one number from Freedom Mobile and two numbers from a business account that I needed transferred into my own name. Opened a new mobility account and agreed to and confirmed all amounts prior to ending the call and now when I log to the Telus Portal the amount on the Freedom Mobile number is 30.00 higher than quoted and the data on the other two say not shareable and I specifically asked if all plans were shared and he assured me they were. WTF now I have to call back and spend even more time
EPP and hardware upgrade
OK, So I cam back to TELUS from Freedom on the basis that the plan I was offered included the Caribbean. The sales rep essentially created a plan for me at a price I was OK with for what I needed. I was undecided about whether I was going to update my hardware and apparently that was OK and I could call back and let them know. Low and behold, less than a week later I am trying to call to upgrade the hardware and no one can help, there is no way I can keep this plan (which doesn't seem to actually exist anywhere!) and upgrade my hardware, the price will essentially more than double and I HAVE to change my plan if I want to upgrade the hardware, this is very disappointing from TELUS and am likely to leave again after only a week of being back with them because of this shady stuff Anyone had anything similar and managed to keep the plan and upgrade hardware? I will move to a cheaper plan at this point!Customer service rep constantly hangs up on me
I have had multiple cases where I called mobility customer service and during the middle of our call, they ask if they can put me on hold for a short period. However, I then seem to go back into the general queue, waiting for assistance and most often. I am never reconnected with customer support. However, I then seem to go back into the general queue, waiting for assistance and most often. I am never reconnected with customer support. This has happened on multiple occasions to me, and I am now wondering if it is intentional. Has anyone else experienced this sort of thing?
Unable to sign up for cheap plans
Why can't I switch to cheaper plans from my expensive, one, that seems like some pretty shady stuff from Telus and DEFINITELY not appreciated. Very tempted to switch carriers because they're hiding the 5G standard, student, and Talk & Text plans from long time users who have more expensive plans already. This has to be illegal somewhere.Why my Long distance add-ons in plan expiring ?
I have two mobile phone lines under same the account with Telus mobility. My plan agreement which started from August 1, 2025 includes long distance calling (2000 minutes/month) to India/Pakistan as long as my plan is active. The add -ons are currently active on both the phone lines. However I see in my billing that they are expiring in Aug/Sept this year. Why? I tried to call Telus today but the agent disconnected my line after putting me on hold.
