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Billing Errors And Wait Times
I switched to Telus Mar 3/26 and received my 1st bill today $185.00!!!. I agreed to 2 phone lines at $40.00/ line and my 1st bill isI would like to know why we have to wait so long to speak to an agent, put on hold for 45minutes, agent came on and forwarded me to the Loyalty Dept! Another 1hr 10min. 2hrs to speak to someone?
Bill Download Issue
ok i cant believe that that the extent of customer service for a service that i have paid more than 20000 over the years foe comes to a forum page but my problem is that i cant get my bills emailed to me i dont want to log on to the portal to view my bill i just want a email pdf of my bill the only thing that i get is a zip file that i cannot open is there a logical reason why it cant be sent as a pdf file i spend a small fortune for this service it shouldn't be to much to ask to receive my bill;
Promotions department
I kept getting calls from Telus Promotions about getting a new phone. Finally said OK. I am getting emails from Telus, and even got a phone sent to me, but it was the wrong one. Now I;ve had to put the order through again, and it is very confusing. And i have to talk to a Telus customer service person and get it confirmed. Why does it have to be so difficult, I:ve spent hours on the phone putting in the order, re-putting in the order, etc. Does Telus want people to upgrade their phones or not?
Unable to change my Mobility to Prepaid from outside Canada
I had to leave the country in late 2025, and I ended up needing to keep my Canadian Phone Number active for personal reasons. I have been trying to contact Telus about having my mobility changed to prepaid so I don’t have to pay such exorbitant prices each month, but they haven’t been responding. The few times I manage to get a customer service person on call, they just keep shifting me across departments for hours on end. Can anyone help me resolve this issue?
Cant add a phone line
I was trying to get a phone line but when I proceed and add it to my cart it keeps saying that the phone Im trying to get is from a different region and tells me to change regions and try again. I switched regions but the problem still persists. Tested it out on other phones and still tells me to change regions.
