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Graffitis on Telus boxes, Okotoks, AB
Box#1: Please repaint Telus utility box because of huge graffiti since October 2025. Location : Okotoks, AB. Corner of 32nd Street and Crystal Shores Road Box #2: Milligan Drive between Crystal Lake and Dr Morris Gibson School Box #3: Milligan Drive, North East of Okotoks Recreation Center Box #4: Milligan Drive, West area before Northridge Drive. Thanks in advance for your future cleaning
Sadly need to cancel my Home Security plan
My name is Shirley Mitchell. I am a senior aged 83 years old living on a pension and am hard of hearing. I have Telus smart home security that I started a year ago. I am in a contract though I am unsure how long I’ve been the contract for. Unfortunately a few months ago I signed up for a different security company called Unity Smart Security as they offered me a plan that was going to be better for me and they promised that they would cancel my Telus services for me. I was duped into taking this contract and believing that they would take care of me when really they couldn’t and unfortunately I am stuck now with a 3 year contract with them. I tried to cancel my services with them but I was not allowed to as they would take me to collections. So sadly because I made the mistake of doing this I need to cancel my Home Security services with Telus. Unity Smart did let me know that they will reimburse any cancellation fees I incur from cancelling with Telus. I will need something in writing to my email with the fee I will need to pay so I can forward it to them so I can get reimbursed. Again I feel really upset that I have been taken advantage of and made the mistake of signing with them but I have no other options other than to cancel my Telus Home Security. Once my contract is up with them (in 30 months) I will be cancelling with them and going back to Telus Security. I hope you understand my predicament as I made an error in trusting in the wrong people and won’t make that mistake again. Please accept this as my request to cancel and will accept the fees that will be associated with doing so. Please contact me anytime to confirm and discuss my options. Again I am so sorry and am sad that I need to cancel with you.
Scam email?
I have received several emails claiming to be from Telus that say: "Your Device service is about to be interrupted due to a failed payment. Please update your payment information today. To run the transaction again, update your active credit card for subscriptions in My TELUS by clicking on ‘Update your credit cards’." I'm suspicious because I don't pay for any Telus services by credit card. I have auto debit set up with my bank. I checked my Telus account and there's no outstanding balance. I called Telus and was told that the last email they sent was 2 weeks ago. The most recent scam email is from today. The email is VERY convincing, with Telus logo, and the following at the bottom of the email: TELUS, the TELUS logo, let's make the future friendly and telus.com are trademarks of TELUS Corporation, used under license. All other trademarks are the property of their respective owners. Need further assistance? This message is automatically generated and sent from an unmonitored address. If you would like to contact us, please click the “Contact Us” link above and we would be happy to assist. TELUS, 30th Floor, 25 York St. Toronto, ON, M5J 2V5 Canada © 2026 TELUS. All rights reserved. Someone is going to get scammed!Telus is not even monitoring my system
So I find out today after looking in my settings that Telus isn't even monitoring my system. WTF am I paying for? 4 months now and it isn't monitored. I'm the only contact. I knew it was going to be a s**tshow when they said I had to install it myself. I hate this company. As it is, my notifications are coming a day late. I'm ready to rip this junk out and go elsewhere. Totally incompetent. With Vivint I had it installed and no worries. As it is I have zero faith in this service. Arghhh FFSSmart Home app not working
I cannot get my Smart Home app to display the security controls. It keeps giving me an error message saying that account is not connected, and directing me to link it at telus.com. According to that site, the account IS connected. I have tried deleting and re-installing the app several times. I've shut down the phone after deleting the app in an attempt to clear whatever cookies or caches or whatever is left on it, then re-starting and re-installing the app. The same thing happens every time. I called tech support yesterday, and while I was on the phone with them the CSA got it to work on my phone somehow. However, after the call, the app timed out, and when I tried to log in again, I was right back to where I started with the same error message.Vivint Security system upgrade costs and cancellation fees post-migration
So i have Vivint Security.. and while it was operated by vivint it worked amazing... in 2022 i got the entire system upgraded by vivint just as telus was taking over... Since then.. the door bell stopped work.. the door bell camera stopped working.. all my sensors co2, glass break, ect.. also stopped working... then the vivint app stopped working.... i contant vivint, they tell me to contact telus.. so i try and contact telus.. after two days i got a call from telus saying they need to upgrade my system to the new standard - and am quoted a bill of $3300 for the upgrade to a system that isnt even 5 years old yet. So i say i cant afford that and ask them to to cancel the account and come disconnect the system, as if i am paying that much i might as well get a reliable system that will last 5 years.... He then informs me that it is my responsibility to disconnect the system (even though i have no security or electrical skill sets what so ever).. if telus sends a technician they will charge me $1700 to disconnect the system.... if i dont do either.. they will charge me $2300 for the equipment (even though to my knowledge i already paid vivint the entire system cost when i had it installed.. so why would i be charged for it again?)... so he tells me i might as well pay the $3300.. (oh and the monthly fee was going up by another $20 a month too) and a new contract. So in short - Telus disables all my sensors, refuses tech support without an extremely pricey upgrade that telus forced and sign a new contract for a higher service fee....or threaten to charge me me between $1700 and $2300 to cancel the service Way to make me want to stay a Telus Customer... Anyone else getting scammed like this? Looking to raise the $1700 so i can cancel all my telus services..
How to replace a security camera without system upgrade
Ridiculous service only concerned with up selling and not resolving the issues. I have a fully hard wired security system originally installed by Alarm.com. One of the outside camera’s is failing to connect to the wireless. I have done all possible steps including resetting to factory settings. If I hard wire the camera to the router, it works no problem, so it has something to do with the wireless connection. Fist call was disconnected, Called again, waiting the appropriate hour, discussed with the technician, After a long try out period, the technician told me I need a new camera, Fine! I can agree to that. I own all my equipment so I told her to send me a new camera and I will pay for it and install it. This now means I have to change my service plan? Why? I am presently paying for a service for 4 camera’s, one is not working, replace it and back to 4 cameras right? So off to customer service, this “nice” customer service person tells me I have to proceed with an upgrade to my system. I got this same speech in 2023… Telus wanted to remove all my hard wired components and install all wireless. Once the technician arrived, he told me this was in no way required, all they had to do was install a module that would connect to the new panel. Now this new customer agent is singing the same story, trying to up sell me for a replacement camera, increase in my service plan, that is valid until end of 2028. And is in no way required! I challenge her on this. So end of story, I told her to forget it, I would not agree to the up sell and change my plan. I will live with paying for 4 camera’s only using 3 until the end of my service plan. I have used the online complaint feature with a robot called Maria, indicating she would take on the case - no feedback. It is such an easy solution, send me a new camera, I will install it on my network, register the MAC address and all is great. Guess this is too simple and not financially in the plan for Telus who only train the customer service to up sell.Telus took money it wasn't entitled to and I can't get it back
I have had a home security account for many years. Recently, Telus told me that it no longer supported the equipment I had and that I had to enter into a new contract with new equipment. I elected not to do so and Telus cancelled my home security account effective June 1. But then Telus issued me a bill covering service for June 1-30 and took the pre-authorized payment on June 18. I cannot find a phone number to call and speak to someone about this. When I tried the AI chat, it told me I don't have an account (even after I provided the account number) and said I can't speak to a live agent without an account. What terrible customer service. No wonder the share price has tanked over the past few years. I just need a phone number so I can talk to someone to cancel the pre-authorized payment!
Faulty Devices
I recently cancelled my Telus home security contract about 2 years short of the 5 yr term. I was first having multiple issues with the garage door opener which kept causing the door to get stuck while closing. I contacted Telus and was told that they reset it and should be good from now on, well it wasn’t fixed so I put up with it while I waited for my contract to end. More recently my basement flooded and I found my water sensor floating on the water without alarming. This was the last straw so I cancelled my contract but instead of Telus offering a refund for the 3 years they had me pay for faulty goods,they billed me for the remainder of my contract . I will not pay anymore for those devices. I have returned them to Telus so please retract that final bill.