Featured Categories
Forum Widgets
Recent Discussions
SmartHome+ App ideas
Been using the Android SmartHome+ app with my outdoor camera for a year and have some suggestions. Posts like this should be out in the open for comment, not hidden on a Support team list. 1 - Detection needs to be improved. When I scan through clips I see that my wife left the house and apparently never returned. No, it wasn't a foggy day and she didn't come in through some other door. I wonder what else was not captured in video? 2 - Classification is useless. The 90% case is one person walking to the front door, perhaps with a bag. Those get classified as Person, Person and Motion, or Person and Animal. There was always a Person, always Motion and never an Animal so what's the criteria? One clip said Package when something was on the porch for over a day, and a person just walked past it. It didn't get called Person or Motion, just Package. ALL of those classifications are effectively the same as "Something was seen". 3 - File management is clumsy. For whatever reason I may have 50+ recent clips saved. I'd like to be able to select many of them and delete them all at once. Just like in File Manager: click on one and shift-click on another to select those two and everything in between and then just hit delete once. 4 - Temporary ignore. If we're going to be in the camera's view doing something I don't need 50+ clips of us doing that. I want to tell to tell the camera to stop recording for the next {variable} number of minutes - 30, 60, 90 - some selection from a list. After that timer expires, start paying attention again. 5 - Reboot. As a troubleshooting step I'd like to be able to use the app to tell the camera to reboot itself. That saves me having to get a ladder and climb into the attic to find where the camera is plugged in to power cycle it. That's my fault for installing it there, but still, it would make things easier. Other ideas for improvements?Telus kept charging me for a service that was not being used for past 2 years
Today I noticed that one of my credit cards was being charged for Telus Home security services that I had requested a cancellation for in November 2023. I had to move from my then address to a new place where telus did not have service. I requested for a complete cancellation and I was informed that I was in a contract for the Home service and needed to pay until the contract expired which was in February 2025. Since Telus charges a 1200$ for breaking a contract I agreed to pay for the service (which was not being used as I had already moved) just for the sake of not breaking a contract and was assured that it will be cancelled after the contract expired and I need not worry about it. Unfortunately that did not happened and after a discussion of over 1 hour 50 minutes over call, I was told that Telus cannot do anything about the bills that was being charged on my card. It is so unfair that for the sake of not breeching the contract I agreed for paying the contract period but was being charged beyond that too. I could have a removed my card from the account way before the contract and absconded which I did not as I am very faithful to any agreements committed and expected the same from Telus as well. Who can I approach after zero help from Billing and the Loyalty team. Is there a Billing dispute team that can help me on this?Unreasonable difficulty trying to cancel service
I want to cancel my home security service and am experiencing Telus making the process extremely difficult. In searching this forum, I know I am not the first to have this experience. I also noticed that Telus representatives have responded to those previous customers' posts. Can a Telus Rep please reply to this post to help cancel my service. I don't want it anymore, I don't want a discount, I don't want to wait until the end of my contract. I simply want to cancel the service and am agreeable to pay the $90 early cancellation fee. Thank you.
Sensor Replacement Instructions Wanting
I recently had my Telus home security upgraded. The upgrade process went well. A couple of weeks later I received a report that a sensor was not working. I contacted tech support who walked me through troubleshooting steps. It was determined that this new sensor was faulty and a new one would be shipped to me for me to replace the sensor myself. There are several problem with this process There is no expedited shipment. It took over a week for my new sensor to arrive. During that time I was exposed with one door not protected. A more rapid shipment process would be more appropriate. The instructions said to start by reading the instructions in the sensor box. This turned out to downloading a PDF. Note for seniors, view the PDF online with magnification. The font is very small. The PDF instructions have you putting on the double sided tape and mounting the sensor and magnetic. Fortunately, I'd read ahead and knew there was a device id on the back of the sensor which was needed for 'pairing' the sensor with the control panel. This means the pairing must be done before the sensor is physically installed. If I'd followed the steps I would not have had the device id which would have already been mounted requiring removal of the sensor. No where was it mentioned that to activate the sensor all you need to do is pull the plastic tab out. All the instructions seem to assume the installation of a battery. So, there is a least one big problem with the steps in that the device if is not recorded before installation. Telus I'd recommend someone review you instructions, for both app based and control panel based, installations.
