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Vivint switch to Telus
I have had Vivint security for years, with no issues. I have multiple cameras and 24 hrs video recording. I received a phone call from Telus stating that my equipment is no longer supported and they want me to switch to the Telus’ home security hardware. Has anyone done this and if so, how does it compare? As mentioned, I have multiple cameras with 24 hrs video recording video recording, front door lock,doorbell camera, motion sensors and window/door sensors. The person on the phone said they would replace all hardware and the Telus system will work exactly as my Vivint….. but I’m not as trustful/hopeful as the Telus rep. Has anyone switched over? Does the new hardware work as expected? Any issues?
Tricia25
Advisor
10 hours ago
305Views
0likes
20Comments
No Bill, Went to Collections, Cancellation Fee for Non-functional Equipment
I have been on the phone to customer service at 888.811.2500 for well over an hour trying to help my aging parents deal with this billing issue. Telus bought their security company. A sensor stopped working, so Telus insisted on replacing all of their equipment. The new equipment never worked so they sent it all back 2 weeks later. Yesterday they got an email from collections saying that they owe an $1100 early cancelation fee. I called customer service, who transferred me to collections, and told me to tell collections that Telus needs to debt back in order to adjust the bill. Collections of course told me that I need to call the collections agency. This agent wasn't making any sense at all, reflecting back random concerns ("so you are trying to figure out why the bill is getting bigger and bigger?"). I asked to speak to a manager and then got cut off! It makes no sense that I call the collections agency and ask them to send the debt back to Telus. My aging parents and I are getting extremely frustrated. I frankly don't see any way out of this situation. They just transfer me all over and then hang up on me. Now we are waiting on hold for another 26 minutes and counting. This is really inexcusable on Telus's part. How do I get out of this situation?
Solved
wtftelus
Neighbour
13 hours ago
1.3KViews
0likes
2Comments
Door To Door Marketing Support
I'd like to report an incident involving unprofessional behaviour from a Telus employee and customer care representative. The employee visited my home after 8:30 PM, and despite my polite decline of the services, they continued to ask personal questions. They also made inappropriate comments about my security camera. When I called customer care to express my concern, the representative seemed dismissive and accused me of being a repeat caller, which was untrue. They also hung up on me. I appreciate Telus's efforts, but I believe there's a need for improvement in respecting customers' personal space and time, as well as in the customer care department's approach to addressing concerns. I'd like someone from Telus to investigate and resolve this issue.
Tejusthomas
Neighbour
18 hours ago
camera
home security
poor customer service
Security
364Views
0likes
4Comments
Worst Customer Service
Telus Security is properly the worst company I have ever dealt with. Their equipment was faulty and I asked to have a service call and they refused. They acknowledged the equipment was broken but refused to service it. Unbelievable. I had to disable the one of the alarm panels just so I could move forward. Two years later I have another faulty sensor and they refuse to service it again. At least this time they gave a good reason...I am no longer under contract. I was under contract two years ago though and they still refused service. Now it is an extortion scam...sign for two years and they might service your equipment. So I am trying to cancel but even that is virtually impossible. I have been on hold twice for over an hour with the calls dropped. Can't wait to cancel this service and discontinue any relationship I have with this company in any form. Please pass along the warning...do not sign up with Telus they will not support their product.
mattweb
Neighbour
22 hours ago
19Views
0likes
1Comment
Phishing
How do i tell my phone has phishing softwere install and i thinkni see double screen sometimes when i gonto type my password i see 2 next one on bottom one on top
mehalapathma
Friendly Neighbour
1 day ago
phishing
33Views
0likes
6Comments
TELEKOM LAW PROFESSIONAL CORPORATION
Today I received this email from this company "TELEKOM LAW PROFESSIONAL CORPORATION". I am not sure if its scam/fake or real. I am extremely unhappy with receiving emails like this when I had clearly mentioned Telus about my situation and they said everything will be taken care of. Last month, I returned the products with Telus because I had this charge of $1,523.20. and once I successfully returned, the amount went down to $991.96. Later, I was talking to Johnathan (Telus rep), how I can pay it back, and he said instead of paying that amount, he could just give me a new plan and so he would replace that $991.96, with a new plan; suggesting its better to pay for some service instead of nothing. I confirmed 5 times with him if this was possible, and he said "yes", this was a recorded call and is part of my account notes. So I went ahead trusting him and said sure give me the new plan, which I got for 3 years paying $25 monthly, in-return he would erase the $991.96 that I owed to Telus. I was told that my account will be cleared from this charge. It has been recorded on call, and notes have been made under my account. Telus specifically told me about not to worry as they have taken this charge out of my account, and given me a new plan. Today I receive this email that makes me think customer is not being taken seriously. I want an immediately response in regards to this matter.
ayaanirfan101
Neighbour
1 day ago
Possible scam
SmartHome Security
316Views
0likes
1Comment
SmartHome Security Signup
Hello, I was literally scammed by a Telus employee who called me in October 2024 about an offer for a FREE Telus Home Security system. The employee assured me this is an offer to Koodo customers and I would receive the security system for no charge (no monthly fee whatsoever). To my shock, I received a $200 bill from Telus. Upon further review, I noticed that I was signed for a 3 year contract with Telus for home security for a monthly charge, which I cannot cancel unless I pay a $300 cancellation fee. I never consented to signing up for this. I called Telus yesterday and they said they would have a supervisor call me, but I never received a call back. I am extremely disappointed by Telus and I cannot believe I was scammed by an employee working for a reputable company. Please have someone call me to discuss this.
CS4
Neighbour
1 day ago
1.6KViews
1like
3Comments
Open utility box
There is a green utility box at my work property that is open and should be closed with a lock on it. There is a school in my street where kids walk by every day. I’m just worried about the children. I have a photo of it if you want to see it.
Solved
NelleP
Neighbour
2 days ago
23Views
0likes
3Comments
CO Detectors are expired and beeping!
I have 3 CO detectors in my house. All installed at the same time, for some reason two of the 3 expired or needed replacing as of Dec 2025, while the other is Dec 2027, not sure why they put too old units in my place. I don't have time to wait on hold, so I am hoping somebody can help me out on how to get two new replacements. Can I just go to a Telus store and buy some, or do I have to get a tech to come out and do it. Thanks
Hunter874
Neighbour
3 days ago
34Views
0likes
1Comment
Security system woes
So. I've had this Telus security system 2 weeks. It works alright I guess, not happy I had to install it myself but here we are. I was shorted 5 door sensors on my equipment package. 2 weeks ago Telus assured me they would send them out and still don't have them. Terrible service with Telus. Tired of calling and waiting and getting transferred etc etc. I want my sensors. Not a fan of this company.
Spectre
Friendly Neighbour
3 days ago
poor customer service
18Views
0likes
1Comment

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SmartHome Security33 Topics
home security16 Topics
poor customer service13 Topics
Possible scam12 Topics
Security12 Topics
sensor6 Topics
TELUS Online Security5 Topics
ADT4 Topics
Vivint4 Topics
camera3 Topics