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Renovations
I am going to be conducting some renovations in the near future and these will likely interfere with the telus home security system, especially the lock/deadbolt and sensors on the front door. What is the procedure for this? The door itself is to be replaced with a new one. Do we need a telus technician to reinstall all the security hardware? What is to be done from the software side of things? Do I just disengage the entire system until the renovations are complete? Thanks
Reuse existing QOLSYS panel with Telus Smart Home
I'm moving into a house that already has Telus Home Security equipment's in place. It has iQ Panel and door/window sensors. Right now, when I open or close the door/window, it doesn't have the chime sounds. I have checked in the panel, in the PowerG test, all sensor have no signal, and I think that's why sensors are not pairing with the panel now. I tried to entered with installer code for advanced settings, but default code 1111 does not work. All I want is to have chime when I open/close the door/windows.
Telus SmartHome Security Login
I try to login through the web via MyTelus and then want to manage SmartHome Security, it asks me to log into it using SmartHome Security credentials. I try using MyTelus login and it does not work. So I try the forgot password function and enter email that is associated with MyTelus account and the email never comes including spam folder. “Send me a login link” works in that I do see the email come through but it ends up for logging into MyTelus account. I do see my security account under MyTelus front page along with my other Telus services so it does appear to be already linked. I am wondering is Telus SmartHome login supposed to be the same as MyTelus log in or is it completely seperate?I try to log in to MyTelus and manage SmartHome Security, but it asks me to log in using SmartHome Security credentials. I try using MyTelus login, but it doesn’t work. I then try the “forgot password” function and enter the email associated with my MyTelus account. The email never comes, even in the spam folder. The “send me a login link” option works, but the email ends up logging me into my MyTelus account. I see my security account listed under MyTelus on the front page, along with my other Telus services, so it appears to be already linked. I’m wondering if Telus SmartHome login is supposed to be the same as MyTelus login or if it’s completely separate?
Just cancelled home security
I was a happy TMC customer and purchased my own equipment. Telus took over and I’m not happy with the service. I’ve had my alarm trigger accidentally twice and Telus never bothered to call to check on it either time. So why am I paying them? TMC would call with 20 seconds. They haven’t incorporated my account in to their home security app even though the account is linked. I’m sure they’ll quietly increase fees and continue to not actually provide service. Thankfully the cancellation process was easy and I got a confirmation email that my service will be cancelled at the end of my billing period. All this is making me reconsider my mobility service as well. I don’t have usable service at home and rely on wifi calling.
TELUS Digital: Audio Data Collection Project Opportunity- Spanish (USA)
I have received offers from “My name is Pauline, and I'm a Sourcing Analyst at TELUS” Digital [email protected] and want to ensure it is not a fraud. Unfortunately, I found no practical information on Telus.com about its subsidiaries or other branches, and Telus.com does not provide any email support to ask such questions. Could a Telus employee confirm if TelusInternational.AI is affiliated with Telus.com and if I can trust offers from [email protected]?
Cancelling is unreasonably difficult.
The process to downgrade or cancel services is absurd and unreasonably difficult. you have to call placed on exceptionally long holds no callback service is offered This is very obviously an international practice not in the customers best interest but here simply to result in undue fees of unwanted servicesSecurity System Issues
A couple issue with the fake monitoring security system Telus offers and why it’s definitely not worth the money / a scam mine is currently failing at 845 pm and there is no on who can help and only chat bots who are trying to schedule calls for tomorrow if your system comes off Telus actually does nothing except calls the police who may or may not come this system is complete junk and you should just go buy your own at the store especially as canceling or tech support is non existent
missing camera
We were contacted and told we needed to upgrade our security system. The technician was booked in and arrived on Monday. He asked if we had received the cameras from Telus for him to install. We had not. He did the installation of the sensors, doorbell and panel. He said when we receive the cameras to text him and he would come to install. There has been no sign of any shipment from Telus. When I called yesterday, I spoke to two different people, both were on speaker phone and I could not understand their muffled speech, words cutting out, and dogs barking loudly. One put me on hold for an hour. I requested a callback and that was out of service. I tried a different phone number. The second person said the camera had not been ordered and I was put on hold again for another hour. So 2.5 hours of my day, and I still did not get through to the security customer service. I don't understand why the onus is on me to resolve this and waste more of my time for something that was not dealt with properly by Telus to begin with. Meanwhile we are without a camera when we are paying for video security. We have been longtime customers of Telus for decades and have all of our services with them, but the customer service is causing us to reconsider.
