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Unable to Link Alexa Telus Home Assistant Skill at This Time
This has happened again. Alexa started not being able to arm or disarm my Telus alarm system so I relinked as suggested and still didn't work. I tried to relink a second time and got the dreaded "Unable to Link Alexa Telus Home Assistant Skill at This Time". So the last fix you guys did only lasted a couple of weeks.
Doorbell installation issues
Got a new Telus Doorbell Camera. Cannot get past step "12C - Ring the doorbell" where the "ring" is supposed to be heard at both the doorbell and the main chime. The doorbell sometimes rings when pushed after breaker reset, sometime not. The main chime never rings when it should. Things to note - the light on the doorbell is green, chime is buzzing even after chime adapter has been installed, voltage at the transformer is 18.4 and 18.3 at the doorbell (with new transformer). Not able to establish bluetooth connectivity. Wifi speedtest at the doorbell is 138.3 down and 38.3 up. We've replaced both the transformer and the mechanical door chime and get the exact same behaviour with both the old and new. Did we get a lemon? Not looking forward to spending another half day on the phone with support. Or another half day running around getting new parts and swapping things in and out.
Trouble migrating credentials
I'm having trouble setting up my TELUS SmartHome Security outdoor camera. When I open the SmartHome app to try to add the camera device, it says that my SmartHome Security services have not yet been linked and that I need to link them through My TELUS, and then come back to the app. I'm trying to use the app to go to add Camera Device (Menu → Add Device→ Camera→ Outdoor Camera), but it still gives me the same message. When I log in at telus.com/login, it tells me I need to migrate my credentials. After I try to migrate, it redirects me to another page and says there is a technical issue on the TELUS website. I've tried multiple times over the past week, using different browsers and different PCs, but I'm still experiencing the same issue.
Telus cancel appt but never contacted me
Has anyone had an installation appointment canceled by Telus but never were notified that it was cancelled?? I had an appt canceled by Telus and I anm trying to find out why…. after 4 phone calls and over 3 hours on hold, I’m told that Telus cancelled my appointment and my agreement for the security system they were going to install was cancelled as they said they would not honor their quote. I’ve had some horrible service from Telus but this takes the cake… they just decided to cancel my agreement and installation without any communication. anyone else have this happen?? Also…. I asked for someone in management to call me back… and she says she can schedule that for Sept 30th…. WOW… just wow. Time to cancel everything Telus.SCAM security call
Every three weeks I receive an automated call from 1-855-509-5413 claiming to be Telus Smart Security telling me that I am the contact number for my parents' address and that there is a security issure and requests me tell the residence of that address to call 1-855-844-8435 and gives an incident number related to the file. My parents are no longer with Telus Smart Homes so the call is obviously a scam. What is concerning to me is the amount of correct information they have. They have my name, my parents' address, the fact that I am the emergency contact, my home phone and my cellphone which the scammers call immediately after calling my home number. This leads me to believe Telus is either selling our information or they had a data breach that they neglected to tell their customers about.Smarthome+ not letting me login
I’ve been trying over and over again to log into the Smarthome+ app and it literally doesn’t work. It keeps asking you to enable the internet backup then when I do it, it wants me to turn my vpn on. When I turn my vpn on, it tells me that my phone plan isn’t compatible. Are you seriously kidding me? What good is an internet app if it can’t accommodate other mobile plans?Smarthome+ Video viewing on the Web
I have an outdoor camera which i can easily view on the Smarthome App, however, I am not permitted to have my cell at work due to security issues, so would like to view the camera on the website. I do not have this option on my 'default home page' as per the video help. How do I view my camera on the web? I have just received two more cameras to complete my set up, but if I cant view them online, I will arrange to have them returned.Telus kept charging me for a service that was not being used for past 2 years
Today I noticed that one of my credit cards was being charged for Telus Home security services that I had requested a cancellation for in November 2023. I had to move from my then address to a new place where telus did not have service. I requested for a complete cancellation and I was informed that I was in a contract for the Home service and needed to pay until the contract expired which was in February 2025. Since Telus charges a 1200$ for breaking a contract I agreed to pay for the service (which was not being used as I had already moved) just for the sake of not breaking a contract and was assured that it will be cancelled after the contract expired and I need not worry about it. Unfortunately that did not happened and after a discussion of over 1 hour 50 minutes over call, I was told that Telus cannot do anything about the bills that was being charged on my card. It is so unfair that for the sake of not breeching the contract I agreed for paying the contract period but was being charged beyond that too. I could have a removed my card from the account way before the contract and absconded which I did not as I am very faithful to any agreements committed and expected the same from Telus as well. Who can I approach after zero help from Billing and the Loyalty team. Is there a Billing dispute team that can help me on this?
Unauthorized “security” clip deletion
my issue ? uuuuh NO.. truth told fact it’s a Telus PROBLEM !!!! however I’m paying for it quite literally and figuratively! For a time now (2-3months) I’ve been experiencing unauthorized clip deletion it’s a seriously vexing issue I am beyond livid really effing mad !!!!!! My security clips - protected or not- keep getting deleted through some unauthorized source. I have to keep phoning support only to get ridiculous… absolutely freaking ridiculous responses suggesting simple minded troubleshooting.. frankly I already know how to do simpleminded troubleshooting. It’s simple minded. And more often than not … When I have asked for a callback most often nobody reaches back to me. And the unacceptable reality, other than the hideous fact it takes HOURS AND HOURS to get no closer to a resolution…NO ONE, NOT ONE PERSON knows how to resolve the issue .. 😳 Seriously, somebody needs to give me an actual honest answer about why the security video clips are being deleted through an unauthorized source.Wanting to take over Telus service and equipment for a house I just bought
Hi, I just moved into a house in Steinbach Manitoba that the previous owner had built which means the Telus line is already buried. The previous house owner tried to transfer her account (services and equipment) to me but didn't have my contact information at the time so she had to cancel the service. Now when I contact Telus, they are saying I cannot take over the service as the previous owner cancelled the service and I have to get new equipment - which I have to install myself as there are no installers in Steinbach. I just want to have take over the service that Telus was providing without getting new equipment. Any assistance would be appreciated. BG