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Telus Security Contractor Phoned to Upgrade System
A week or so ago a Telus contractor contacted me by phone to set up an appointment to upgrade our security system hardware. He asked if we had received a letter from Telus informing of the need to upgrade our system - we had not. The representative then went on to describe the system & hardware we had so he clearly had access to our account. I told him that we don't do business from unsolicited phone calls and he said that he/Telus would send us an email outlining the upgrades and how to set up an appointment. No email or letter was ever received. I believe this was some service 'trolling' being done by a Telus Security contractor and that the 'upgrade' really wasn't required by Telus. Has anyone else had a similar experience? Telus - please reassure us that your contractor policies do not allow such behaviour.
I am unable to pcancel monthly subscription online
I wanted to cancel Smart Home service costs $8/month. I was told to unsubscribe within a week from sign-up to avoid charges, but unfortunately cancellation requests is only enabled via calls and the call centre is already closed. This is for the record that I made request to cancel within 7 days from sign up for full refund.Control Panel Lithium Battery Bulging!
When the overheating occurred yesterday and the control panel went offline including the radio at the same time; Telus did not call to inform me of this critical failure. It was only today (approximately 24 hours later) that I received a push notification that something was wrong but still no phone call alerting me that the system was completely offline for an extended period. The panel is cool to the touch and after keeping it unplugged for sometime and then plugging it back in, it will no longer power back on. This is the third incident in a short period that made me question the reliability of the Smart Home platform. I called support and expressed that I would like to cancel citing these lapses in security and was told I would have to pay a $700 cancellation fee. I asked about fixing the control panel instead, and was told that there’d be a $200 fee just to come out plus whatever the cost of fixing/replacing the panel happened to be. I was placed on a long hold and the call disconnected. Later I inspected the control panel; the large backup blue lithium battery had bulged so significantly that it bowed the white backplate of the control panel! It’s now buried in a foot of sand in a bucket in the backyard. I’m taking it to an e-waste facility for proper disposal tomorrow. Now my choices are pay $200 plus whatever the cost is of a new panel that is apparently predisposed itself to be the cause of a house fire or cancel and be out $700 but still have a home.
Was Happy with ADT. Poor User Experience With Telus Custom Home Security
I have been with ADT for 2 decades. No issues with the experience. Now that I am in 2nd month with Telus Custom home, all down hill. I call into Tech Support and support cannot tell the difference between zone 3 and zone xpander 3. Nor wired or wireless. A technician came in today and then told me he cannot touch my system. He can do wireless and will not touch the wired system. Not his fault. Tech support sent the wrong person. I am now told to start all over again. So another few days with a non functional alarm system. what a nice customer experience.
Vivint switch to Telus
I have had Vivint security for years, with no issues. I have multiple cameras and 24 hrs video recording. I received a phone call from Telus stating that my equipment is no longer supported and they want me to switch to the Telus’ home security hardware. Has anyone done this and if so, how does it compare? As mentioned, I have multiple cameras with 24 hrs video recording video recording, front door lock,doorbell camera, motion sensors and window/door sensors. The person on the phone said they would replace all hardware and the Telus system will work exactly as my Vivint….. but I’m not as trustful/hopeful as the Telus rep. Has anyone switched over? Does the new hardware work as expected? Any issues?
Arming from Keypad
We just had to update from Vivint to Telus. The installation was yesterday and I’m trying to set a rule or an “automation” to arm the house from the door keypad when leaving. The only thing I’ve been able to do is arm the house when the door is locked, whether from the keypad or when we lock the door from the inside. Has anyone been able to just arm from the keypad when leaving?
