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ADT legacy security system and tech support
How does one reach technical support for an ADT legacy system. I've procrastinated replacing the batteries in a number of sensors and want to tackle it now. I used to be able to call ADT and they would take the system offline so we could open the sensors and replace batteries without them getting alarms. None of the phone numbers I have work. Help please! TIA
SmartHome app issue
Anyone else have the issue where your SmartHome app never opens, I’ve spent a couple hours with support where they got me to login on the web. Then I could open the SmartHome app after that, but now back to the same ol’ song and dance of it never opening, you would think that the developers would have this figured out by now I can’t be the only one with an apple phone
Arming schedules
My alarm.com app informed me today that I can set arming schedules. I am unable to do so as the option in telus does not exist. Sat on the phone and tech support told me that the option is not there. Does anyone know how to do this? I want my system to arm every night at the same time
Assistance Needed with TELUS SmartHome Security and ALEXA Integration
Hello, About 72 hours ago, my ALEXA stopped responding to voice commands for my TELUS SmartHome Security. This issue has occurred before, and the typical fix was to re-enable the skill via the ALEXA app. However, I was surprised to find that it is no longer listed as a skill available for ALEXA (see attached image). I do have SmartHome+, which is an option, but it does not control my lights or assigned routines for my security system. This situation prompted me to research any updates regarding the functionality of TELUS SmartHome Security with the Amazon ALEXA service. According to your website , it is still available. *side note*: I also discovered that the link for email migration is inactive on the site. My house is set up to be controlled by ALEXA, and without this functionality, it is becoming quite inconvenient. For instance, my main kitchen light switch is . This is not a TELUS issue, but it’s a hassle to manually dim or turn the lights on and off. My household has become accustomed to using voice commands, especially since my kids are too young for smartphones, and my IQ4 NS panel does not offer a screen for control. Could you please assist me with this issue? Thank you! Jamie J.Road Rage & Dangerous Driving by TELUS Vehicle
I am reporting a serious road rage and dangerous driving incident involving a TELUS-branded vehicle. Time: Approximately 2:40 pm (Mountain Time) Location: Westbound 16th Ave (while we were coming from Range Rd 281) (Chestermere/Calgary, AB) Vehicle: White TELUS van with a ladder on top License plate: CXC6121 Driver description: South Asian male, black turban The driver engaged in aggressive and unsafe behavior, including honking, intentionally following and matching lane changes, sudden braking, flashing emergency lights, and verbal harassment through an open window. This continued for an extended distance until the driver exited onto Stoney Trail. This created a dangerous situation that could have resulted in a collision. A child was present in the vehicle, which made the incident especially distressing. This level of behavior is unacceptable and reflects poorly on TELUS. I am requesting that this incident be formally investigated and addressed to insure public safety.
upgrade monitored ho9me security system?
A person claiming to be a Telus salesman wants us to upgrade our home security system, something to do with Bell's 5G cell network, and asks us for a $450 service fees for the technician to come and install a new control panel (or whatever). Telus has never informed us of this. Has anyone heard of this? Is it really necessary? All the monitoring equipment we have is owned by Telus - why should I pay them to update their equipment?\
Smarthome App vs Apple OS 26.1 & 2
After upgrading to iOS 26.1 for iPhone the Smartphone app stopped working on my home wi-fi. Simply get spinning logo and error message that an "unexpected error has occurred, try again". The app also reported having a connectivity issue. When I turn off wi-fi and use cellular data everything works fine. I cannot even log in to web portal on Mac under OS 26.1. I am currently using 26.2 on both but the same situation occurs. All other apps including My Telus work just fine. The control panel is connected to my wi-fi and works fine. My wife's iPhone has yet to be upgraded and it works with the Smarthome app. I contacted my ISP for Router concerns but the Router settings are working and like I said everything else connects and runs. Only the Smarthome app does not work with the current operating systems. Prior to the upgrade everything was working. Anyone have any suggestions or does Telus have to play catch up with the app?? One other fact, I can use Firefox to log in to the Telus Smart Home web portal for some reason but not Safari?
