Featured Categories
Forum Widgets
Recent Discussions
Was Happy with ADT. Poor User Experience With Telus Custom Home Security
I have been with ADT for 2 decades. No issues with the experience. Now that I am in 2nd month with Telus Custom home, all down hill. I call into Tech Support and support cannot tell the difference between zone 3 and zone xpander 3. Nor wired or wireless. A technician came in today and then told me he cannot touch my system. He can do wireless and will not touch the wired system. Not his fault. Tech support sent the wrong person. I am now told to start all over again. So another few days with a non functional alarm system. what a nice customer experience.
TELUS Smart Home IQ4 Panel "Welcome" message.
Hello Forum. We recently installed a TELUS Smart Home IQ4 security panel. A "Welcome" message with the TELUS contact phone number pops up on the screen periodically. It is rather annoying as we have already made note of the phone number. I called TELUS Tech Support and was informed that this message is "baked into" the panel's software and will continue to display indefinitely. It cannot be shut off. Does anyone know whether this is, indeed, true or whether the message will eventually just stop displaying after a prescribed period of time? Thanks for any advice you are able to provide. IanContract ends in June - procedure
My contract with TELUS SmartHome Security ends in June this year after a 3-year contract. I would like to know what to do to make sure my contract does not renew automatically and what the procedure is to send the QOLSYS panel back to TELUS as I wish to be with another alarm company. Thanks!
ADT legacy security system and tech support
How does one reach technical support for an ADT legacy system. I've procrastinated replacing the batteries in a number of sensors and want to tackle it now. I used to be able to call ADT and they would take the system offline so we could open the sensors and replace batteries without them getting alarms. None of the phone numbers I have work. Help please! TIA
Smart Home Security Issues
First off, I don't need to post much as my home services and mobility have not cost me much grief. Now Home Security is another matter. I was an ADT customer and as we all know, Telus bought ADT and many other home security companies. This all started when I was told that I would have to have my old Honeywell system and 3 panels removed and integrated into a new Telus Home Security. I should have known better but went with the plan. A "contract" tech came and ripped out the old Honeywell 128 contact panel and installed an integrator since all of my sensors were wired direct to the main box in the basement. I told Telus that since I had 3 keypad panels, I wanted the same with the new system. They installed the LCD touch screen panels in the same place as our original keypad panels. The first major problem was these panel would fail on a regular basis and that due to the "contractor running the plug in power supply in our basement and running the power over telephone wire with very poor crimps. This was an ongoing problem with rebooting panels and panels shutting down. At some point a different contractor came out and said that some of the wire runs for power were too long and punched a small hole in the bedroom wall to run the power cable in the wall to an adjacent plug. No cutting or splicing required. My existing panels other than the bedroom have been flakey but I have just rebooted the device and it comes back to life. Please see my 2nd post for the rest of this issue. Thank you for reading so far.
Smarthome App vs Apple OS 26.1 & 2
After upgrading to iOS 26.1 for iPhone the Smartphone app stopped working on my home wi-fi. Simply get spinning logo and error message that an "unexpected error has occurred, try again". The app also reported having a connectivity issue. When I turn off wi-fi and use cellular data everything works fine. I cannot even log in to web portal on Mac under OS 26.1. I am currently using 26.2 on both but the same situation occurs. All other apps including My Telus work just fine. The control panel is connected to my wi-fi and works fine. My wife's iPhone has yet to be upgraded and it works with the Smarthome app. I contacted my ISP for Router concerns but the Router settings are working and like I said everything else connects and runs. Only the Smarthome app does not work with the current operating systems. Prior to the upgrade everything was working. Anyone have any suggestions or does Telus have to play catch up with the app?? One other fact, I can use Firefox to log in to the Telus Smart Home web portal for some reason but not Safari?Trouble migrating credentials
I'm having trouble setting up my TELUS SmartHome Security outdoor camera. When I open the SmartHome app to try to add the camera device, it says that my SmartHome Security services have not yet been linked and that I need to link them through My TELUS, and then come back to the app. I'm trying to use the app to go to add Camera Device (Menu → Add Device→ Camera→ Outdoor Camera), but it still gives me the same message. When I log in at telus.com/login, it tells me I need to migrate my credentials. After I try to migrate, it redirects me to another page and says there is a technical issue on the TELUS website. I've tried multiple times over the past week, using different browsers and different PCs, but I'm still experiencing the same issue.Request to Waive Early Cancellation Fees – Non-Functional Security Service
I am requesting cancellation of my TELUS Home Security service with a full waiver of early cancellation fees. TELUS has sent multiple emails stating that “the system was not armed”, yet no corrective action, technician visit, or resolution was provided. As a result, the system has not delivered the security service I am paying for. Additionally, I will be outside Canada for an extended period, making this non-functional service unusable and unreliable. This request is based on failure to provide the contracted service, not convenience. Please escalate this request to retentions or a supervisor and provide written confirmation and a case number. Thank you.