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Smarthome+ Video viewing on the Web
I have an outdoor camera which i can easily view on the Smarthome App, however, I am not permitted to have my cell at work due to security issues, so would like to view the camera on the website. I do not have this option on my 'default home page' as per the video help. How do I view my camera on the web? I have just received two more cameras to complete my set up, but if I cant view them online, I will arrange to have them returned.
Reverse Telus collections request and pay me the $5.85 credit
Telus sent a bill to collections after I canceled my service even though I had a $5.85 credit for 3 months afterwards How do I get this fixed ie update first choice with the correct billing info and pay me back my $5.85 it owes me for the last 10 months. Please private message me for the info on account that has been closed for 10 months!!
Unscrupulous Security Tech Charges
I did not want to renew my Home Security account as I had not used it in sometime. The sensors were also broken. TELUS sent over a repair person to exchange the sensors. He arrived and replaced all the broken ones. He said that there will be a charge but to call into customer service and they will reverse it. Today I received a charge of $400. No one is reversing it and saying I approved it. This tech was named LUCKY and left his TELUS card and phone number. I need this reversed or will have to cancel all my TELUS services as it has not been 30 days since the new contract.
Sadly need to cancel my Home Security plan
My name is Shirley [Mod Edit: Removed last name]. I am a senior aged 83 years old living on a pension and am hard of hearing. I have Telus smart home security that I started a year ago. I am in a contract though I am unsure how long I’ve been the contract for. Unfortunately a few months ago I signed up for a different security company called Unity Smart Security as they offered me a plan that was going to be better for me and they promised that they would cancel my Telus services for me. I was duped into taking this contract and believing that they would take care of me when really they couldn’t and unfortunately I am stuck now with a 3 year contract with them. I tried to cancel my services with them but I was not allowed to as they would take me to collections. So sadly because I made the mistake of doing this I need to cancel my Home Security services with Telus. Unity Smart did let me know that they will reimburse any cancellation fees I incur from cancelling with Telus. I will need something in writing to my email with the fee I will need to pay so I can forward it to them so I can get reimbursed. Again I feel really upset that I have been taken advantage of and made the mistake of signing with them but I have no other options other than to cancel my Telus Home Security. Once my contract is up with them (in 30 months) I will be cancelling with them and going back to Telus Security. I hope you understand my predicament as I made an error in trusting in the wrong people and won’t make that mistake again. Please accept this as my request to cancel and will accept the fees that will be associated with doing so. Please contact me anytime to confirm and discuss my options. Again I am so sorry and am sad that I need to cancel with you.
Graffitis on Telus boxes, Okotoks, AB
Box#1: Please repaint Telus utility box because of huge graffiti since October 2025. Location : Okotoks, AB. Corner of 32nd Street and Crystal Shores Road Box #2: Milligan Drive between Crystal Lake and Dr Morris Gibson School Box #3: Milligan Drive, North East of Okotoks Recreation Center Box #4: Milligan Drive, West area before Northridge Drive. Thanks in advance for your future cleaningScam email?
I have received several emails claiming to be from Telus that say: "Your Device service is about to be interrupted due to a failed payment. Please update your payment information today. To run the transaction again, update your active credit card for subscriptions in My TELUS by clicking on ‘Update your credit cards’." I'm suspicious because I don't pay for any Telus services by credit card. I have auto debit set up with my bank. I checked my Telus account and there's no outstanding balance. I called Telus and was told that the last email they sent was 2 weeks ago. The most recent scam email is from today. The email is VERY convincing, with Telus logo, and the following at the bottom of the email: TELUS, the TELUS logo, let's make the future friendly and telus.com are trademarks of TELUS Corporation, used under license. All other trademarks are the property of their respective owners. Need further assistance? This message is automatically generated and sent from an unmonitored address. If you would like to contact us, please click the “Contact Us” link above and we would be happy to assist. TELUS, 30th Floor, 25 York St. Toronto, ON, M5J 2V5 Canada © 2026 TELUS. All rights reserved. Someone is going to get scammed!Telus is not even monitoring my system
So I find out today after looking in my settings that Telus isn't even monitoring my system. WTF am I paying for? 4 months now and it isn't monitored. I'm the only contact. I knew it was going to be a s**tshow when they said I had to install it myself. I hate this company. As it is, my notifications are coming a day late. I'm ready to rip this junk out and go elsewhere. Totally incompetent. With Vivint I had it installed and no worries. As it is I have zero faith in this service. Arghhh FFSSmart Home app not working
I cannot get my Smart Home app to display the security controls. It keeps giving me an error message saying that account is not connected, and directing me to link it at telus.com. According to that site, the account IS connected. I have tried deleting and re-installing the app several times. I've shut down the phone after deleting the app in an attempt to clear whatever cookies or caches or whatever is left on it, then re-starting and re-installing the app. The same thing happens every time. I called tech support yesterday, and while I was on the phone with them the CSA got it to work on my phone somehow. However, after the call, the app timed out, and when I tried to log in again, I was right back to where I started with the same error message.Vivint Security system upgrade costs and cancellation fees post-migration
So i have Vivint Security.. and while it was operated by vivint it worked amazing... in 2022 i got the entire system upgraded by vivint just as telus was taking over... Since then.. the door bell stopped work.. the door bell camera stopped working.. all my sensors co2, glass break, ect.. also stopped working... then the vivint app stopped working.... i contant vivint, they tell me to contact telus.. so i try and contact telus.. after two days i got a call from telus saying they need to upgrade my system to the new standard - and am quoted a bill of $3300 for the upgrade to a system that isnt even 5 years old yet. So i say i cant afford that and ask them to to cancel the account and come disconnect the system, as if i am paying that much i might as well get a reliable system that will last 5 years.... He then informs me that it is my responsibility to disconnect the system (even though i have no security or electrical skill sets what so ever).. if telus sends a technician they will charge me $1700 to disconnect the system.... if i dont do either.. they will charge me $2300 for the equipment (even though to my knowledge i already paid vivint the entire system cost when i had it installed.. so why would i be charged for it again?)... so he tells me i might as well pay the $3300.. (oh and the monthly fee was going up by another $20 a month too) and a new contract. So in short - Telus disables all my sensors, refuses tech support without an extremely pricey upgrade that telus forced and sign a new contract for a higher service fee....or threaten to charge me me between $1700 and $2300 to cancel the service Way to make me want to stay a Telus Customer... Anyone else getting scammed like this? Looking to raise the $1700 so i can cancel all my telus services..
