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Arming from Keypad
We just had to update from Vivint to Telus. The installation was yesterday and I’m trying to set a rule or an “automation” to arm the house from the door keypad when leaving. The only thing I’ve been able to do is arm the house when the door is locked, whether from the keypad or when we lock the door from the inside. Has anyone been able to just arm from the keypad when leaving?
Doorbell camera doesn’t pick up animals
I have an ADV-VDB750 doorbell camera installed. It picks up people but not animals like cats and dogs. I see no option to set the size of motion or to ensure animals as well as people are detected. Am I missing a setting or is this option not available on doorbells??Wanting to take over Telus service and equipment for a house I just bought
Hi, I just moved into a house in Steinbach Manitoba that the previous owner had built which means the Telus line is already buried. The previous house owner tried to transfer her account (services and equipment) to me but didn't have my contact information at the time so she had to cancel the service. Now when I contact Telus, they are saying I cannot take over the service as the previous owner cancelled the service and I have to get new equipment - which I have to install myself as there are no installers in Steinbach. I just want to have take over the service that Telus was providing without getting new equipment. Any assistance would be appreciated. BGGraffitis on Telus boxes, Okotoks, AB
Box#1: Please repaint Telus utility box because of huge graffiti since October 2025. Location : Okotoks, AB. Corner of 32nd Street and Crystal Shores Road Box #2: Milligan Drive between Crystal Lake and Dr Morris Gibson School Box #3: Milligan Drive, North East of Okotoks Recreation Center Box #4: Milligan Drive, West area before Northridge Drive. Thanks in advance for your future cleaning
Trouble migrating credentials
I'm having trouble setting up my TELUS SmartHome Security outdoor camera. When I open the SmartHome app to try to add the camera device, it says that my SmartHome Security services have not yet been linked and that I need to link them through My TELUS, and then come back to the app. I'm trying to use the app to go to add Camera Device (Menu → Add Device→ Camera→ Outdoor Camera), but it still gives me the same message. When I log in at telus.com/login, it tells me I need to migrate my credentials. After I try to migrate, it redirects me to another page and says there is a technical issue on the TELUS website. I've tried multiple times over the past week, using different browsers and different PCs, but I'm still experiencing the same issue.
Doorbell installation issues
Got a new Telus Doorbell Camera. Cannot get past step "12C - Ring the doorbell" where the "ring" is supposed to be heard at both the doorbell and the main chime. The doorbell sometimes rings when pushed after breaker reset, sometime not. The main chime never rings when it should. Things to note - the light on the doorbell is green, chime is buzzing even after chime adapter has been installed, voltage at the transformer is 18.4 and 18.3 at the doorbell (with new transformer). Not able to establish bluetooth connectivity. Wifi speedtest at the doorbell is 138.3 down and 38.3 up. We've replaced both the transformer and the mechanical door chime and get the exact same behaviour with both the old and new. Did we get a lemon? Not looking forward to spending another half day on the phone with support. Or another half day running around getting new parts and swapping things in and out.SCAM security call
Every three weeks I receive an automated call from 1-855-509-5413 claiming to be Telus Smart Security telling me that I am the contact number for my parents' address and that there is a security issure and requests me tell the residence of that address to call 1-855-844-8435 and gives an incident number related to the file. My parents are no longer with Telus Smart Homes so the call is obviously a scam. What is concerning to me is the amount of correct information they have. They have my name, my parents' address, the fact that I am the emergency contact, my home phone and my cellphone which the scammers call immediately after calling my home number. This leads me to believe Telus is either selling our information or they had a data breach that they neglected to tell their customers about.
Smarthome+ not letting me login
I’ve been trying over and over again to log into the Smarthome+ app and it literally doesn’t work. It keeps asking you to enable the internet backup then when I do it, it wants me to turn my vpn on. When I turn my vpn on, it tells me that my phone plan isn’t compatible. Are you seriously kidding me? What good is an internet app if it can’t accommodate other mobile plans?