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Telus jasco pro series smart plug does not work with the automation features
I have a jasco pro series smart plug from telus, the automation feature of the plug does not work properly despite setting up a rule for it. I have talked to the smart home tech support on the phone many times and no one has been able to find a resolution for me. They keep asking me to try the same troubleshooting steps, such as removing plug from app and re-adding / repairing it, or removing the rule and set up rule again in the automation setting in the app. The device was even swapped out with a new one without any fix on the automation feature. A factory reset to the automation hub by pushing the factory reset button on it for 30-40 seconds was also attempted as well as simply powering down the automation hub and turning it back on. I feel it has to be a software or app issue that has nothing to do with my troubleshooting but the reps I spoke with don't seem to believe that. I am hoping that if it is a potentially wide spread issue with anyone else other than myself, then wouldn't that mean an escalation / ticket needs to be supported so that the manufacturer / developers of the app or plug can investigate why there is a failure to automate the device? Am I just doomed with hoping to get the automation to work? I am able to turn on the plug and off manually in the app, just not with a rule. Does anyone else have this smart plug and also experience a similar issue or is this a one off issue with myself? I was not able to come across any other topics on this on the telus forums or even reddit itself. Are there any telus representatives / staff that monitor these forums that can look into this issue for me? As I have contacted technical support probably more than 5 times now with each call sometimes lasting over an hour. I'm a fairly technical person myself, so most of the basic troubleshooting I have already done.
Security services - consistently failing to deliver on commitments
I'm having an extremely troubling experience with Telus Security. Background: I was sold a doorbell camera and subscription service. I installed the doorbell and it failed to work. After walking through the installation and our home wifi signal strength Telus sent a electrical tech to confirm correct installation. The tech said the installation was correct and tested the door bell voltage - it too was sufficient. The tech suggested the hardware was faulty and said I should request a new doorbell. That was done and installed and I experienced the same issue. I called Telus and explained that the product was poor and I wanted to cancel the service. I was to send the hardware back and all charges for both the Telus service and the hardware would be canceled. I sent the hardware back. Current situation: I have continued to be charged for the hardware. I've spoken three times with individuals either on the loyalty team or the management team (it's hard to know where the calls are being routed); each time they are very polite, apologetic and commit to reversing the charges that have been levied to me and ensure that this will be cancelled. I have also asked them to ensure the credit card on file is removed from their records - they again commit to doing this. I've spent at least 4 hours on the phone trying to resolve the hardware issue and now trying to get Telus to cancel poor product charges and cancel the subscription. The last contact I had with Telus committed to calling me yesterday to confirm the charges have been reversed (they have not) and confirm that the contract has been cancelled and my credit card would be removed from their system - I have not received a call. Their performance is violating their published ethical practices, the removal of my credit card is violating Canada's privacy requirements.
Arming schedules
My alarm.com app informed me today that I can set arming schedules. I am unable to do so as the option in telus does not exist. Sat on the phone and tech support told me that the option is not there. Does anyone know how to do this? I want my system to arm every night at the same time
Assistance Needed with TELUS SmartHome Security and ALEXA Integration
Hello, About 72 hours ago, my ALEXA stopped responding to voice commands for my TELUS SmartHome Security. This issue has occurred before, and the typical fix was to re-enable the skill via the ALEXA app. However, I was surprised to find that it is no longer listed as a skill available for ALEXA (see attached image). I do have SmartHome+, which is an option, but it does not control my lights or assigned routines for my security system. This situation prompted me to research any updates regarding the functionality of TELUS SmartHome Security with the Amazon ALEXA service. According to your website , it is still available. *side note*: I also discovered that the link for email migration is inactive on the site. My house is set up to be controlled by ALEXA, and without this functionality, it is becoming quite inconvenient. For instance, my main kitchen light switch is . This is not a TELUS issue, but it’s a hassle to manually dim or turn the lights on and off. My household has become accustomed to using voice commands, especially since my kids are too young for smartphones, and my IQ4 NS panel does not offer a screen for control. Could you please assist me with this issue? Thank you! Jamie J.
