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SmartHome app issue
Anyone else have the issue where your SmartHome app never opens, I’ve spent a couple hours with support where they got me to login on the web. Then I could open the SmartHome app after that, but now back to the same ol’ song and dance of it never opening, you would think that the developers would have this figured out by now I can’t be the only one with an apple phone
Arming schedules
My alarm.com app informed me today that I can set arming schedules. I am unable to do so as the option in telus does not exist. Sat on the phone and tech support told me that the option is not there. Does anyone know how to do this? I want my system to arm every night at the same timeRoad Rage & Dangerous Driving by TELUS Vehicle
I am reporting a serious road rage and dangerous driving incident involving a TELUS-branded vehicle. Time: Approximately 2:40 pm (Mountain Time) Location: Westbound 16th Ave (while we were coming from Range Rd 281) (Chestermere/Calgary, AB) Vehicle: White TELUS van with a ladder on top License plate: CXC6121 Driver description: South Asian male, black turban The driver engaged in aggressive and unsafe behavior, including honking, intentionally following and matching lane changes, sudden braking, flashing emergency lights, and verbal harassment through an open window. This continued for an extended distance until the driver exited onto Stoney Trail. This created a dangerous situation that could have resulted in a collision. A child was present in the vehicle, which made the incident especially distressing. This level of behavior is unacceptable and reflects poorly on TELUS. I am requesting that this incident be formally investigated and addressed to insure public safety.
upgrade monitored ho9me security system?
A person claiming to be a Telus salesman wants us to upgrade our home security system, something to do with Bell's 5G cell network, and asks us for a $450 service fees for the technician to come and install a new control panel (or whatever). Telus has never informed us of this. Has anyone heard of this? Is it really necessary? All the monitoring equipment we have is owned by Telus - why should I pay them to update their equipment?\Telus marketer comes up as spam caller
The same spam number kept calling me. I finally answered and it is a telus telemarketer. As soon as I mentioned that a telus caller shouldn't come up as spam on a telus phone he changed it to Telus in my call display. I have asked many times for telus to stop calling with offers as in this day and age you can't take an offer from a spam caller. Why does telus insist on constantly hassling their good customers. The number was 866-558-4147
Assistance Needed with TELUS SmartHome Security and ALEXA Integration
Hello, About 72 hours ago, my ALEXA stopped responding to voice commands for my TELUS SmartHome Security. This issue has occurred before, and the typical fix was to re-enable the skill via the ALEXA app. However, I was surprised to find that it is no longer listed as a skill available for ALEXA (see attached image). I do have SmartHome+, which is an option, but it does not control my lights or assigned routines for my security system. This situation prompted me to research any updates regarding the functionality of TELUS SmartHome Security with the Amazon ALEXA service. According to your website , it is still available. *side note*: I also discovered that the link for email migration is inactive on the site. My house is set up to be controlled by ALEXA, and without this functionality, it is becoming quite inconvenient. For instance, my main kitchen light switch is . This is not a TELUS issue, but it’s a hassle to manually dim or turn the lights on and off. My household has become accustomed to using voice commands, especially since my kids are too young for smartphones, and my IQ4 NS panel does not offer a screen for control. Could you please assist me with this issue? Thank you! Jamie J.Home Security renewed without agreeing to new terms.
Hello, My Telus home security was up for renewal and I was given a code on my bill to renew. I received an email with nothing except “your order is complete” and now I’m supposedly locked into a contract with a higher price and agreement. I was never given the opportunity to review the new price or new agreement. Nothing was sent to me.Monitored system not working for months - Telus refuses refund
Telus is the epitome of a horrible company. security panel randomly failed months ago. When it came back on unbeknownst to me none of the sensors were connected. For the past 3 months I was under the impression it was working and it was not. Despite monitored services no one called me to advise. When I asked them to fix it they have no technicians available for months. They did not refund any fees. When I told them to cancel they told me I would need to pay and have had me on hold for hours. this is the worst company I’ve ever had to deal with. If they refuse to refund I will sue.
