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Accès RTSP local sur caméra ADC-V723x (SmartHome Security) ?
Bonjour, J'ai une caméra extérieure Alarm.com ADC-V723x avec TELUS SmartHome Security. Sur mon réseau local, elle expose un serveur RTSP (port 554) protégé par authentification Digest, mais l'app et le portail ne montrent aucune option RTSP ni identifiants. Je voudrais visionner le flux en local dans mon système domotique (NVR tiers), sans rien changer à mon abonnement ni à l'enregistrement infonuagique. Est-ce que TELUS peut activer l'accès RTSP local et fournir les identifiants et l'URL du flux ? Quelqu'un a-t-il déjà obtenu ça pour un modèle ADC-V7xx ? Merci !Unresolved TELUS Home Security Issues
I need to file a formal management complaint regarding ongoing TELUS Home Security failures since August 2026. I have had two unsuccessful technician visits, paid $200 for an ineffective repair, and spent approximately nine hours on the phone without resolution. My reference number is [Mod Edit: Removed potential personal info]. The management complaint process is not providing an accessible submission option for Home Security. Please escalate this directly to the Customer Resolution Management Team and provide a written complaint reference number. I do not wish to be redirected to technical support or retention services.
My front door camera batteries are dead
Hi, my front door camera is dead. When I charge it it turns on and stays on for 10mins but it dies again. I think the battery is dead. Can I get it replaced? I had it installed in 2021 so it is an old model. my home account number is [Mod Edit: Removed personal info] under [removed personal info]
Security camera doorbell: Ongoing monthly charges after March cancellation
In March ‘26 I ordered the security camera doorbell from Telus. It arrived and I was completely dissatisfied. First of all, it requires a Smart phone to use, which I don’t have and have no intention of getting one. Secondly, very cheaply made. It was of no use to me, so I called Telus and said I wanted to return it. The agent I spoke with was very understanding and told me that the order would be cancelled. He also said to NOT return the camera. Since then I have been billed $10 each month for a system I am not using. I called Telus yesterday and spoke with an agent who has very poor English. She informed me that I must pay $146.75 cancellation fee!!! The agent I spoke with in March did not tell me that. So they charge me every month for a security service, plus they want a cancellation fee. How insane is that? I have been a Telus customer for as long as I can remember.. I expect better service than this…. And it would be nice to speak with someone who speaks English. And it also would be good to be able to email or send a letter to Telus. These phone calls are very frustrating . Someone , please respond to this.
Doorbell camera doesn’t pick up animals
I have an ADV-VDB750 doorbell camera installed. It picks up people but not animals like cats and dogs. I see no option to set the size of motion or to ensure animals as well as people are detected. Am I missing a setting or is this option not available on doorbells??
Doorbell installation issues
Got a new Telus Doorbell Camera. Cannot get past step "12C - Ring the doorbell" where the "ring" is supposed to be heard at both the doorbell and the main chime. The doorbell sometimes rings when pushed after breaker reset, sometime not. The main chime never rings when it should. Things to note - the light on the doorbell is green, chime is buzzing even after chime adapter has been installed, voltage at the transformer is 18.4 and 18.3 at the doorbell (with new transformer). Not able to establish bluetooth connectivity. Wifi speedtest at the doorbell is 138.3 down and 38.3 up. We've replaced both the transformer and the mechanical door chime and get the exact same behaviour with both the old and new. Did we get a lemon? Not looking forward to spending another half day on the phone with support. Or another half day running around getting new parts and swapping things in and out.
Trouble migrating credentials
I'm having trouble setting up my TELUS SmartHome Security outdoor camera. When I open the SmartHome app to try to add the camera device, it says that my SmartHome Security services have not yet been linked and that I need to link them through My TELUS, and then come back to the app. I'm trying to use the app to go to add Camera Device (Menu → Add Device→ Camera→ Outdoor Camera), but it still gives me the same message. When I log in at telus.com/login, it tells me I need to migrate my credentials. After I try to migrate, it redirects me to another page and says there is a technical issue on the TELUS website. I've tried multiple times over the past week, using different browsers and different PCs, but I'm still experiencing the same issue.
