Lousy customer service

Got a new system Feb 2 

It stopped working Feb 23.

Tech support said I should reboot the system Unfortunately we live 2 hours away from this system. You can not remotely change anything while the system is armed so when you can’t disarm it remotely you have to physically be there. 
On arrival we were greeted by a black screen and could not power up the control panel. 
Tech support was completely useless telling me to reboot which wasn’t physically possible if the panel is black.

i crawled around and eventually traced the power supply as requested and determined the panel itself was defective. Tech support then stated that there were no technicians avail for the rest of the month.

i’m not sure what we are paying for but customer service and a system that works for more than 3 weeks isn’t part of the price.