home security
11 TopicsVery Unclear Service
I had a horrible experience with the Telus. I had a 2 years contract with telus from Jan1st 2024 so it will be expiring on 31st Dec 2025. On 1st Jan 2025—when I moved into my current address, I upgraded my wifi speed from 1gb to 3gb. THIS IS WHERE THE PROBLEM HAPPENS. A staff who came to install the wifi said I’m elgible for Home Security System (a little camera) with no EXTRA charges. He said it will be available as a free offer till the end of my contract. I declined the offer since I didn’t need it but he insisted me to take the camera because it was a free offer. Later, they shipped a camera to my address. I checked what it was and put it back in their box. I didn’t use their so called home security system. Now, I’m going to move out from the current address and contacted to Telus to cancle all my services since the contract is ending on Dec 31st. And they said there is a cancellation fees for Home Security System and the service is from Dec 2024 - Dec 2027. For 3 years? I didn’t even ordered their home security service and they made a contract for 3 years. I was so confused because I only accepted it because a Telus staff said it was a part of my wifi plan and it was free till the end of my 2 years contract. I contacted to Home Security Department and they said I had to pay. That doesn’t even make sense. Now I have to pay something I didn’t even use it at all. I’m not going to pay for it and I need actions from Telus asap. Telus need to come clear with their complicated offers and train their staffs to make valid offers.12Views0likes0CommentsVery unprofessional Door-to-door Marketing and customer support
I'd like to report an incident involving unprofessional behaviour from a Telus employee and customer care representative. The employee visited my home after 8:30 PM, and despite my polite decline of the services, they continued to ask personal questions. They also made inappropriate comments about my security camera. When I called customer care to express my concern, the representative seemed dismissive and accused me of being a repeat caller, which was untrue. They also hung up on me. I appreciate Telus's efforts, but I believe there's a need for improvement in respecting customers' personal space and time, as well as in the customer care department's approach to addressing concerns. I'd like someone from Telus to investigate and resolve this issue.248Views0likes4CommentsLucky to get hold of Tech Support
May be other customers feel the same pain/joy to approach Tech Support. Been trying to get hold of the tech support from couple of months for the issues in cameras and every time I try to approach via the number shared by TELUS on there website my efforts rendered useless and broke my heart like M leaf's. But tried again with enthusiasm next time. After trying many times in the span of 3 months I finally got hold Tech Support not sure how, same phone and same chatbot let my call go through. What a sign of relief and joy I felt have no words to describe. Well the tech support was very nice and helped to resolve the some issues and promised to send new camera. ... continued ......😂😂38Views0likes1CommentNo call when alarm triggered, again.
My alarm had been triggered a few times since having this service and I never received a call. I believe this is a breach of agreement where the provider is not able to fulfill their obligation. I've seen a few other posts about this so it doesn't look uncommon. Is this still happening with others?83Views0likes5CommentsReuse existing QOLSYS panel with Telus Smart Home
I'm moving into a house that already has Telus Home Security equipment's in place. It has iQ Panel and door/window sensors. Right now, when I open or close the door/window, it doesn't have the chime sounds. I have checked in the panel, in the PowerG test, all sensor have no signal, and I think that's why sensors are not pairing with the panel now. I tried to entered with installer code for advanced settings, but default code 1111 does not work. All I want is to have chime when I open/close the door/windows.46Views0likes1CommentLack of Technical Support
I am an old ADT customer transferred to Telus after their purchase of ADT. My security system is Honeywell Lynx Plus model L3000. My system needs service, either to replace a defective door sensor or reprogram to eliminate a Zone. Contacted Telus mid September to request service, given a ticket # and was told request would be escalated. After approx. a month of no contact or service call I followed up. Told the service call was NOT escalated, unable to find a technician who knows how to service my system. New service ticket prepared and promised the request would be treated as urgent and escalated. Several follow ups, still cannot find anyone who knows how to service my ADT system. Now almost waiting 2 months for Telus to find a technician who understands the ADT security system. It's a 15 minute reprogram job. No problems with ADT service, no problems with Telus service 6 years ago but today no one available. Where can I please find help ?Solved44Views0likes3CommentsTELUS Door to Door Salespeople Question
Hi, we had two salespeople - looking like they were in their early 20's, one male and one female - arrive at my door today (20th of October). I forgot to verify their IDs but they were selling a bundled Telus ADT phone/internet package that included home security. There have been some scams in the neighborhood and I wanted to make sure they were legitimate. Did you have two agents doing door-to-door sales today in the afternoon, in the streets surrounding Southworth Street in Welland, Ontario?88Views0likes1CommentScam again?
I returned our outdoor camera in July 22, 2025 after talking with a Telus agent. He told I would remove the monthly security camera rental charge whdn I return the camera to Telus. We don't need the camera. We just joined the home security service for a bundle service discount. And the Telus did not mention on this rental charge. Anyway Telus is still charging the $5 monthly rentsl although i returned it through Canada Post. So i called Telus on the charge, and a Telus agent was asking the tracking number. I provided the tracking number, but the number showed only Multiple PIN. Abd she asked to visit a Canada Post office. The result was the same. The Canada post worker was saying the recepit with the tracking number is proving my return. Telus should remove the charge immediately if the company is not doing scam. Absolutely I returned the outdoor security camera. Also Telus increased ground home phone service charge although we are still in the original contract. How can I be happy with Telus?136Views0likes2CommentsDoorbell Camera only records for 30 seconds?
Hey there! Last summer we had an Alarm.com ADC VDB750 Wired Video Doorbell Camera installed by Telus Security. The issue I am having is that it only records for 30 second increments and then won’t record again for 30 seconds. Is there a way to get it to record 24 hours a day without breaks? Our camera constantly misses recording key moments due to these 30 second breaks between recordings and it makes the camera completely useless.1.1KViews0likes3CommentsVivint Home Security
Telus recently bought Vivint/ADT I am currently with Vivint and contract nearing end Anyone made the switch and able to use existing equipment? I've paid alot of money for several pieces of equipment Smoke/fire alarm, c02 detector, 5 door sensors, doorbell camera, 2 motion sensors, smart thermostat. Vivint installed an adapter to allow me to use my equipment with their system. Telus plans come with signicantly less amount of equipment and I'm not looking to purchase more items to keep the same amount of service. Any insight?Solved7.9KViews0likes2Comments