Forum Discussion
Very unprofessional Door-to-door Marketing and customer support
I'd like to report an incident involving unprofessional behaviour from a Telus employee and customer care representative. The employee visited my home after 8:30 PM, and despite my polite decline of the services, they continued to ask personal questions. They also made inappropriate comments about my security camera. When I called customer care to express my concern, the representative seemed dismissive and accused me of being a repeat caller, which was untrue. They also hung up on me.
I appreciate Telus's efforts, but I believe there's a need for improvement in respecting customers' personal space and time, as well as in the customer care department's approach to addressing concerns. I'd like someone from Telus to investigate and resolve this issue.
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TELUS_SupportOfficial Support Team
Hey there! We hear you that's definitely not okay and not the experience we want you to have. We'll send you a PM so we can look into this properly.
When I get solicitation at the door I politely decline only once and thank them for coming by. I immediately close the door regardless of whether they continue talking to me or not. You are under no obligation to continue talking to them, you decide when you are done not them.
T17TELUS Team Member
Hey! We understand how frustrating that can be, did you happen to get the badge number of the employee? If so, we could take a look via private message.
No I don’t have his badge number but I can share the photo or video of the guy and conversation
