Lucky to get hold of Tech Support
May be other customers feel the same pain/joy to approach Tech Support. Been trying to get hold of the tech support from couple of months for the issues in cameras and every time I try to approach via the number shared by TELUS on there website my efforts rendered useless and broke my heart like M leaf's. But tried again with enthusiasm next time. After trying many times in the span of 3 months I finally got hold Tech Support not sure how, same phone and same chatbot let my call go through. What a sign of relief and joy I felt have no words to describe. Well the tech support was very nice and helped to resolve the some issues and promised to send new camera. ... continued ......😂😂
URGENT: My Payment Arrangement Was Honoured — Yet My account was sent to collections.
I am extremely frustrated and disappointed with how this situation has been handled. I made a formal payment arrangement with your team, and we clearly agreed that if I paid a large amount upfront, my security would be reactivated and I would be able to finish out my contract. I followed through on this agreement and paid over $1,000 exactly as instructed. Despite fulfilling my end of the arrangement, my account was still sent to collections immediately afterward. This is completely unacceptable and shows a serious lack of communication and accountability on your end. I upheld my commitment in full, and I should not be punished for doing exactly what was agreed upon. I expect this to be corrected immediately and for my account to be removed from collections without delay. i also can’t get ahold of anyone or get a straight answer and management doesn’t call back when they say they will.
Representatives refuse to let me cancel my services
I would like to cancel my internet, TV, and smarthome services. I’ve been calling for hours and transferred between over a dozen agents, no one has been willing to help me. They keep transferring me to dead lines and hanging up on me. This is extremely unacceptable, can someone please help me.
Poorest customer service
Does Telus has any customer service. I have been on hold repeatedly for hours as they keep telling me that it is not the right dept even when their own people transfer me around. I had ADT security for over 20+ years which is now with Telus. We bought a new home and made the unfortunate decision of getting home security from Telus last month. It has been a horror show since then including my account log in is messed up, my cell phone account has disappeared and to top it all they have a bill for me to pay for over 1k where it should be only $50. Nobody cares and keep telling me that someone will call you. I have no idea what to do about them as they are just ghosting me. Anyone knows who to reach out to as it is become a mental harassment case now.Plans Expiring and no communication
I have been a Telus customer since 2019. My monthly bill was $103 My plan expired and Telus raised the bill to $189 and did not think to inform me by email or by phone. I think that is some pretty shady customer service for a long time client. I am currently on hold for 54 minutes so far, and will be voicing my concerns of the customer support offered. Why do you not care about existing customers and only care about new ones?