Forum Discussion

Justind94's avatar
Justind94
Neighbour
2 months ago

Home Security renewed without agreeing to new terms.

Hello,
My Telus home security was up for renewal and I was given a code on my bill to renew. I received an email with nothing except “your order is complete” and now I’m supposedly locked into a contract with a higher price and agreement.

I was never given the opportunity to review the new price or new agreement. Nothing was sent to me.

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    We can definitely investigate this. We'll send you a private message to gather your account info.