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SmartHome Security Issues
The Telus Home Security system is very disappointing. The system is constantly missing significant movement near the house (family members or couriers returning/leaving) and not recording this. In order to increase what is being recorded we had to make the recording settings very sensitive which means very minor things (like insects) are being recorded and now we have reached our monthly limit and will essentially have no security footage saved for the rest of the month, and no way to correct this! The system is unreliable and essentially useless. Highly disappointed!SolvedMaggieHarder1 hour agoNeighbour13KViews5likes10Comments
Telus Home Security products with Google Home
Why is it so hard to find an answer to this question?? I just moved over from Rogers, and for the last week ive been trying to find the answer to this as the Sales Rep said I could. I want to control my front door lock with my Google Assistant. I've been on hold waiting for someone for 1.5 hrs only to get "i dont know, i need to transfer you" and even after getting to a level 2 tech support person I got "i don't know, i have to check" and waiting for another 20mins they came back with "I'm not sure, your going to have to contact google support". Im so glad i didnt opt in for the garage door opener, cause i already had one, and i can still control that with google home, which is a product off amazon for $30. like what?? If it doesnt work, it doesnt work, but i can't even get that answer. And if it doesn't work I don't know why Telus is trying to be like APPLE and control their entire ecosystem. I opted to install a NEST thermostat because the Installer said it was better, which i dont regret cause at least the integration into the Telus Home Security was simple, and at least i can control my thermostat with google home.Solvedcoffeetime7 days agoFriendly Neighbour3.5KViews0likes2Comments
Open utility box
There is a green utility box at my work property that is open and should be closed with a lock on it. There is a school in my street where kids walk by every day. I’m just worried about the children. I have a photo of it if you want to see it.SolvedNelleP16 days agoNeighbour50Views0likes3Comments
SmartHome app issue
Anyone else have the issue where your SmartHome app never opens, I’ve spent a couple hours with support where they got me to login on the web. Then I could open the SmartHome app after that, but now back to the same ol’ song and dance of it never opening, you would think that the developers would have this figured out by now I can’t be the only one with an apple phoneSolvedcgenno012 months agoNeighbour167Views0likes2CommentsAccount Inquiry
I returned our outdoor camera in July 22, 2025 after talking with a Telus agent. He told I would remove the monthly security camera rental charge whdn I return the camera to Telus. We don't need the camera. We just joined the home security service for a bundle service discount. And the Telus did not mention on this rental charge. Anyway Telus is still charging the $5 monthly rentsl although i returned it through Canada Post. So i called Telus on the charge, and a Telus agent was asking the tracking number. I provided the tracking number, but the number showed only Multiple PIN. Abd she asked to visit a Canada Post office. The result was the same. The Canada post worker was saying the recepit with the tracking number is proving my return. Telus should remove the charge immediately if the company is not doing scam. Absolutely I returned the outdoor security camera. Also Telus increased ground home phone service charge although we are still in the original contract. How can I be happy with Telus?Solved215Views0likes2CommentsOverdue bill - error
My Home Security account is on pre-authorized payment and went through on November 15 (which is also reflected on my account). However, I just happened to be looking on my account and it is showing as overdue. This is clearly a glitch on the system that needs to be fixed. I would like someone to look into this ASAP as I do not want to be penalized for something that is already paid.Solvedvazandrew4 months agoNeighbour128Views0likes1CommentCan't login to SmartHome+ on the Web
Very frustrated with the overall experiance and setup of my Wireless internet, and now my Cameras. The Apps on the phone are insufficient, but thats another story. I need to set up the motion sensing area for my video, and this can only be done on the Web, av the app. When I log into mytelus, and make my way to "Safety", and the HomeView manage link, it provides me a login. It provides me with 2 links. Continue with your current login. This option provides a new login screen, to which I enter my credentials, then it refreshes with another login screen, to which after entering my credentials again, I get an error saying I'm logged into another session and must log out before I can log in. The second option is to Migrate your credentials now. When I click this option, it comes up with an error page. I am unable to properly setup my new system and monitor. seems ever app and system does not work and takes considerable effort. Beside the wireless internet having to go through 3 towners to get an effective signal (the app and compass providing one of the worst towers to use), to the MyTeuls app, that when loging in, provides a normal screen for 3 seconds before refreshing to what appears to be the start of a refresh with the "thinking" circle just starting and locking, where I can't do anything.. even left it for an hour and no update.. deleted, reinstalled, over and over.. seems every app and system at telus is broken.. This is literally the 4th day of trying to get a simple wireless internet and 2 cameras functioning. and I have over 30 years of IT experience.SolvedStephenB4 months agoFriendly Neighbour604Views0likes4CommentsLack of Technical Support
I am an old ADT customer transferred to Telus after their purchase of ADT. My security system is Honeywell Lynx Plus model L3000. My system needs service, either to replace a defective door sensor or reprogram to eliminate a Zone. Contacted Telus mid September to request service, given a ticket # and was told request would be escalated. After approx. a month of no contact or service call I followed up. Told the service call was NOT escalated, unable to find a technician who knows how to service my system. New service ticket prepared and promised the request would be treated as urgent and escalated. Several follow ups, still cannot find anyone who knows how to service my ADT system. Now almost waiting 2 months for Telus to find a technician who understands the ADT security system. It's a 15 minute reprogram job. No problems with ADT service, no problems with Telus service 6 years ago but today no one available. Where can I please find help ?SolvedJACKB5 months agoFriendly Neighbour97Views0likes3Comments
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