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Overdue bill - error
My Home Security account is on pre-authorized payment and went through on November 15 (which is also reflected on my account). However, I just happened to be looking on my account and it is showing as overdue. This is clearly a glitch on the system that needs to be fixed. I would like someone to look into this ASAP as I do not want to be penalized for something that is already paid.Solvedvazandrew10 days agoNeighbour33Views0likes1Comment
Lack of Technical Support
I am an old ADT customer transferred to Telus after their purchase of ADT. My security system is Honeywell Lynx Plus model L3000. My system needs service, either to replace a defective door sensor or reprogram to eliminate a Zone. Contacted Telus mid September to request service, given a ticket # and was told request would be escalated. After approx. a month of no contact or service call I followed up. Told the service call was NOT escalated, unable to find a technician who knows how to service my system. New service ticket prepared and promised the request would be treated as urgent and escalated. Several follow ups, still cannot find anyone who knows how to service my ADT system. Now almost waiting 2 months for Telus to find a technician who understands the ADT security system. It's a 15 minute reprogram job. No problems with ADT service, no problems with Telus service 6 years ago but today no one available. Where can I please find help ?SolvedJACKB2 months agoFriendly Neighbour44Views0likes3Comments
MyTelus vs SmartHome Security Credentials
I try to login through the web via MyTelus and then want to manage SmartHome Security, it asks me to log into it using SmartHome Security credentials. I try using MyTelus login and it does not work. So I try the forgot password function and enter email that is associated with MyTelus account and the email never comes including spam folder. “Send me a login link” works in that I do see the email come through but it ends up for logging into MyTelus account. I do see my security account under MyTelus front page along with my other Telus services so it does appear to be already linked. I am wondering is Telus SmartHome login supposed to be the same as MyTelus log in or is it completely seperate?I try to log in to MyTelus and manage SmartHome Security, but it asks me to log in using SmartHome Security credentials. I try using MyTelus login, but it doesn’t work. I then try the “forgot password” function and enter the email associated with my MyTelus account. The email never comes, even in the spam folder. The “send me a login link” option works, but the email ends up logging me into my MyTelus account. I see my security account listed under MyTelus on the front page, along with my other Telus services, so it appears to be already linked. I’m wondering if Telus SmartHome login is supposed to be the same as MyTelus login or if it’s completely separate?Solved145Views0likes1Comment
TELUS Utility Pedestals -Construction Site
Hi, We have 2 TELUS Utility boxes on our construction site, they are sitting below the sidewalk level, who to contact for pedestal level adjustments? There are no options on the phone line for this type of work? Please let me know any contacts I can reach out to. Thanks.SolvedNikki_a3 months agoNeighbour51Views0likes2Comments
Telus SmartHome Security Login
I try to login through the web via MyTelus and then want to manage SmartHome Security, it asks me to log into it using SmartHome Security credentials. I try using MyTelus login and it does not work. So I try the forgot password function and enter email that is associated with MyTelus account and the email never comes including spam folder. “Send me a login link” works in that I do see the email come through but it ends up for logging into MyTelus account. I do see my security account under MyTelus front page along with my other Telus services so it does appear to be already linked. I am wondering is Telus SmartHome login supposed to be the same as MyTelus log in or is it completely seperate?I try to log in to MyTelus and manage SmartHome Security, but it asks me to log in using SmartHome Security credentials. I try using MyTelus login, but it doesn’t work. I then try the “forgot password” function and enter the email associated with my MyTelus account. The email never comes, even in the spam folder. The “send me a login link” option works, but the email ends up logging me into my MyTelus account. I see my security account listed under MyTelus on the front page, along with my other Telus services, so it appears to be already linked. I’m wondering if Telus SmartHome login is supposed to be the same as MyTelus login or if it’s completely separate?Solved11KViews0likes10CommentsGraffiti on Telus Utility Box
TELUS_Support can you please arrange to remove the graffiti from this box on Kings Road in Victoria? It's been like this for months. The box number is 1321 A, and it's located beside the residence on 2672 Scott Street (corner of Kings & Scott). Note that the graffiti extends beyond the box itself, to the metal plates. On a related note, is it possible to request the REMOVAL of the utility box? It is constantly subject to graffiti, and is a neighbourhood eyesore. Thank you.SolvedNeighb0ur4 months agoFriendly Neighbour60Views0likes1Comment- Molzan4 months agoNeighbour116Views0likes2Comments
Difficulty in Requesting for Insurance Certificate
Hi! I can't find the link to request for an insurance certificate. Help says I have to navigate to SmartHome Security > Popular Resources > Request for Insurance Certificate. I can't find "Popular Resources"Solvedchadmanlapaz4 months agoNeighbour248Views0likes1Comment
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