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SmartHome app issue
Anyone else have the issue where your SmartHome app never opens, I’ve spent a couple hours with support where they got me to login on the web. Then I could open the SmartHome app after that, but now back to the same ol’ song and dance of it never opening, you would think that the developers would have this figured out by now I can’t be the only one with an apple phoneSolvedcgenno012 months agoNeighbour105Views0likes2Comments
Account Inquiry
I returned our outdoor camera in July 22, 2025 after talking with a Telus agent. He told I would remove the monthly security camera rental charge whdn I return the camera to Telus. We don't need the camera. We just joined the home security service for a bundle service discount. And the Telus did not mention on this rental charge. Anyway Telus is still charging the $5 monthly rentsl although i returned it through Canada Post. So i called Telus on the charge, and a Telus agent was asking the tracking number. I provided the tracking number, but the number showed only Multiple PIN. Abd she asked to visit a Canada Post office. The result was the same. The Canada post worker was saying the recepit with the tracking number is proving my return. Telus should remove the charge immediately if the company is not doing scam. Absolutely I returned the outdoor security camera. Also Telus increased ground home phone service charge although we are still in the original contract. How can I be happy with Telus?Solved199Views0likes2CommentsOverdue bill - error
My Home Security account is on pre-authorized payment and went through on November 15 (which is also reflected on my account). However, I just happened to be looking on my account and it is showing as overdue. This is clearly a glitch on the system that needs to be fixed. I would like someone to look into this ASAP as I do not want to be penalized for something that is already paid.Solvedvazandrew4 months agoNeighbour104Views0likes1Comment
Can't login to SmartHome+ on the Web
Very frustrated with the overall experiance and setup of my Wireless internet, and now my Cameras. The Apps on the phone are insufficient, but thats another story. I need to set up the motion sensing area for my video, and this can only be done on the Web, av the app. When I log into mytelus, and make my way to "Safety", and the HomeView manage link, it provides me a login. It provides me with 2 links. Continue with your current login. This option provides a new login screen, to which I enter my credentials, then it refreshes with another login screen, to which after entering my credentials again, I get an error saying I'm logged into another session and must log out before I can log in. The second option is to Migrate your credentials now. When I click this option, it comes up with an error page. I am unable to properly setup my new system and monitor. seems ever app and system does not work and takes considerable effort. Beside the wireless internet having to go through 3 towners to get an effective signal (the app and compass providing one of the worst towers to use), to the MyTeuls app, that when loging in, provides a normal screen for 3 seconds before refreshing to what appears to be the start of a refresh with the "thinking" circle just starting and locking, where I can't do anything.. even left it for an hour and no update.. deleted, reinstalled, over and over.. seems every app and system at telus is broken.. This is literally the 4th day of trying to get a simple wireless internet and 2 cameras functioning. and I have over 30 years of IT experience.SolvedStephenB4 months agoFriendly Neighbour425Views0likes4CommentsLack of Technical Support
I am an old ADT customer transferred to Telus after their purchase of ADT. My security system is Honeywell Lynx Plus model L3000. My system needs service, either to replace a defective door sensor or reprogram to eliminate a Zone. Contacted Telus mid September to request service, given a ticket # and was told request would be escalated. After approx. a month of no contact or service call I followed up. Told the service call was NOT escalated, unable to find a technician who knows how to service my system. New service ticket prepared and promised the request would be treated as urgent and escalated. Several follow ups, still cannot find anyone who knows how to service my ADT system. Now almost waiting 2 months for Telus to find a technician who understands the ADT security system. It's a 15 minute reprogram job. No problems with ADT service, no problems with Telus service 6 years ago but today no one available. Where can I please find help ?SolvedJACKB5 months agoFriendly Neighbour88Views0likes3Comments
MyTelus vs SmartHome Security Credentials
I try to login through the web via MyTelus and then want to manage SmartHome Security, it asks me to log into it using SmartHome Security credentials. I try using MyTelus login and it does not work. So I try the forgot password function and enter email that is associated with MyTelus account and the email never comes including spam folder. “Send me a login link” works in that I do see the email come through but it ends up for logging into MyTelus account. I do see my security account under MyTelus front page along with my other Telus services so it does appear to be already linked. I am wondering is Telus SmartHome login supposed to be the same as MyTelus log in or is it completely seperate?I try to log in to MyTelus and manage SmartHome Security, but it asks me to log in using SmartHome Security credentials. I try using MyTelus login, but it doesn’t work. I then try the “forgot password” function and enter the email associated with my MyTelus account. The email never comes, even in the spam folder. The “send me a login link” option works, but the email ends up logging me into my MyTelus account. I see my security account listed under MyTelus on the front page, along with my other Telus services, so it appears to be already linked. I’m wondering if Telus SmartHome login is supposed to be the same as MyTelus login or if it’s completely separate?Solved284Views0likes1Comment
TELUS Utility Pedestals -Construction Site
Hi, We have 2 TELUS Utility boxes on our construction site, they are sitting below the sidewalk level, who to contact for pedestal level adjustments? There are no options on the phone line for this type of work? Please let me know any contacts I can reach out to. Thanks.SolvedNikki_a6 months agoNeighbour90Views0likes2Comments
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- SmartHome Security32 Topics
- home security16 Topics
- Possible scam12 Topics
- poor customer service11 Topics
- Security11 Topics
- sensor6 Topics
- TELUS Online Security5 Topics
- ADT4 Topics
- Vivint3 Topics
- camera3 Topics