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Lack of Technical Support
I am an old ADT customer transferred to Telus after their purchase of ADT. My security system is Honeywell Lynx Plus model L3000. My system needs service, either to replace a defective door sensor or reprogram to eliminate a Zone. Contacted Telus mid September to request service, given a ticket # and was told request would be escalated. After approx. a month of no contact or service call I followed up. Told the service call was NOT escalated, unable to find a technician who knows how to service my system. New service ticket prepared and promised the request would be treated as urgent and escalated. Several follow ups, still cannot find anyone who knows how to service my ADT system. Now almost waiting 2 months for Telus to find a technician who understands the ADT security system. It's a 15 minute reprogram job. No problems with ADT service, no problems with Telus service 6 years ago but today no one available. Where can I please find help ?SolvedJACKB29 days agoFriendly Neighbour43Views0likes3Comments
MyTelus vs SmartHome Security Credentials
I try to login through the web via MyTelus and then want to manage SmartHome Security, it asks me to log into it using SmartHome Security credentials. I try using MyTelus login and it does not work. So I try the forgot password function and enter email that is associated with MyTelus account and the email never comes including spam folder. “Send me a login link” works in that I do see the email come through but it ends up for logging into MyTelus account. I do see my security account under MyTelus front page along with my other Telus services so it does appear to be already linked. I am wondering is Telus SmartHome login supposed to be the same as MyTelus log in or is it completely seperate?I try to log in to MyTelus and manage SmartHome Security, but it asks me to log in using SmartHome Security credentials. I try using MyTelus login, but it doesn’t work. I then try the “forgot password” function and enter the email associated with my MyTelus account. The email never comes, even in the spam folder. The “send me a login link” option works, but the email ends up logging me into my MyTelus account. I see my security account listed under MyTelus on the front page, along with my other Telus services, so it appears to be already linked. I’m wondering if Telus SmartHome login is supposed to be the same as MyTelus login or if it’s completely separate?Solved134Views0likes1Comment
TELUS Utility Pedestals -Construction Site
Hi, We have 2 TELUS Utility boxes on our construction site, they are sitting below the sidewalk level, who to contact for pedestal level adjustments? There are no options on the phone line for this type of work? Please let me know any contacts I can reach out to. Thanks.SolvedNikki_a2 months agoNeighbour46Views0likes2Comments
Telus SmartHome Security Login
I try to login through the web via MyTelus and then want to manage SmartHome Security, it asks me to log into it using SmartHome Security credentials. I try using MyTelus login and it does not work. So I try the forgot password function and enter email that is associated with MyTelus account and the email never comes including spam folder. “Send me a login link” works in that I do see the email come through but it ends up for logging into MyTelus account. I do see my security account under MyTelus front page along with my other Telus services so it does appear to be already linked. I am wondering is Telus SmartHome login supposed to be the same as MyTelus log in or is it completely seperate?I try to log in to MyTelus and manage SmartHome Security, but it asks me to log in using SmartHome Security credentials. I try using MyTelus login, but it doesn’t work. I then try the “forgot password” function and enter the email associated with my MyTelus account. The email never comes, even in the spam folder. The “send me a login link” option works, but the email ends up logging me into my MyTelus account. I see my security account listed under MyTelus on the front page, along with my other Telus services, so it appears to be already linked. I’m wondering if Telus SmartHome login is supposed to be the same as MyTelus login or if it’s completely separate?Solved8.4KViews0likes10CommentsGraffiti on Telus Utility Box
TELUS_Support can you please arrange to remove the graffiti from this box on Kings Road in Victoria? It's been like this for months. The box number is 1321 A, and it's located beside the residence on 2672 Scott Street (corner of Kings & Scott). Note that the graffiti extends beyond the box itself, to the metal plates. On a related note, is it possible to request the REMOVAL of the utility box? It is constantly subject to graffiti, and is a neighbourhood eyesore. Thank you.SolvedNeighb0ur4 months agoFriendly Neighbour59Views0likes1Comment- Molzan4 months agoNeighbour110Views0likes2Comments
Difficulty in Requesting for Insurance Certificate
Hi! I can't find the link to request for an insurance certificate. Help says I have to navigate to SmartHome Security > Popular Resources > Request for Insurance Certificate. I can't find "Popular Resources"Solvedchadmanlapaz4 months agoNeighbour237Views0likes1Comment
Video Doorbell chime
Does anyone know if the Telus video door bell comes with an external chime or is there one available? This home we purchased has the Telus doorbell but it only "chimes" outside. Not sure exactly how to get something on the inside of the home to chime. Ps, we are NOT subscribers to any Telus security services. We just would like to know how we could use it as a stand-alone doorbell with a wireless chime inside the home?SolvedRobG39874 months agoAmbassador130Views0likes4Comments
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