Smarthome+ Video viewing on the Web
I have an outdoor camera which i can easily view on the Smarthome App, however, I am not permitted to have my cell at work due to security issues, so would like to view the camera on the website. I do not have this option on my 'default home page' as per the video help. How do I view my camera on the web? I have just received two more cameras to complete my set up, but if I cant view them online, I will arrange to have them returned.
TELUS inherited my Vivint equipment — now wants me to pay to replace it
TELUS inherited my Vivint equipment — now wants me to pay to replace it Bought out my Vivint equipment in full in 2021. Own it outright. 37 sensors, doorbell camera, smart lock — the works. Month-to-month monitoring at $33.04/month ever since. TELUS's "sunset" offer: $1,000 credit toward a ~$2,000 replacement system, plus my monthly fee jumps to ~$50. So I eat $1,000 in hardware costs and a 51% rate increase — for a platform decision that's entirely TELUS's. I don't need anything new and my system works just fine. My ask is simple: if Telus wants to replace the equipment, they can do so - at their own cost. They are obligated to maintain the agreement they acquired when they took over Vivint. Anyone else dealing with this? CCTS and Alberta Consumer complaints are drafted and ready to go — hoping to resolve it here first.
Vivint Security system upgrade costs and cancellation fees post-migration
So i have Vivint Security.. and while it was operated by vivint it worked amazing... in 2022 i got the entire system upgraded by vivint just as telus was taking over... Since then.. the door bell stopped work.. the door bell camera stopped working.. all my sensors co2, glass break, ect.. also stopped working... then the vivint app stopped working.... i contant vivint, they tell me to contact telus.. so i try and contact telus.. after two days i got a call from telus saying they need to upgrade my system to the new standard - and am quoted a bill of $3300 for the upgrade to a system that isnt even 5 years old yet. So i say i cant afford that and ask them to to cancel the account and come disconnect the system, as if i am paying that much i might as well get a reliable system that will last 5 years.... He then informs me that it is my responsibility to disconnect the system (even though i have no security or electrical skill sets what so ever).. if telus sends a technician they will charge me $1700 to disconnect the system.... if i dont do either.. they will charge me $2300 for the equipment (even though to my knowledge i already paid vivint the entire system cost when i had it installed.. so why would i be charged for it again?)... so he tells me i might as well pay the $3300.. (oh and the monthly fee was going up by another $20 a month too) and a new contract. So in short - Telus disables all my sensors, refuses tech support without an extremely pricey upgrade that telus forced and sign a new contract for a higher service fee....or threaten to charge me me between $1700 and $2300 to cancel the service Way to make me want to stay a Telus Customer... Anyone else getting scammed like this? Looking to raise the $1700 so i can cancel all my telus services..
Free Telus Camera
Two weeks ago I called Telus to move my account to a new address and arrange a tech install. The Telus representative on the phone said they were going to send me a "free camera", they never mentioned a cost or it being for a security system. I straight up told him that I have my on security system and they said no problem, it's free anyway. I've had issues with my Telus internet and current value of my plan, so I called back today. I was just told that I am paying $18/month for a home security plan for a camera that I have no intentions in ever using. Spoke to their Loyalty team and they said they would reduce my bill, but it sounds like they are keeping a reduced payment for the security camera, but overall i get a better deal then if I remove it. Something still feels wrong. I don't want to be charged for a piece of hardware I will never use and I don't want to have Telus home security on my plan. Is Telus taking a look into their own practices here? This seems highly unethical. I've had to spend 3hrs on the phone and I may need to drive to a Telus center to drop off hardware. How come a Telus rep can easily send you a "Free Camera" and sign you up with a service but it's extremely difficult to remove that service? This treatment is enough for me to remove fiber and move to another provider all together.SmartHome+ App ideas
Been using the Android SmartHome+ app with my outdoor camera for a year and have some suggestions. Posts like this should be out in the open for comment, not hidden on a Support team list. 1 - Detection needs to be improved. When I scan through clips I see that my wife left the house and apparently never returned. No, it wasn't a foggy day and she didn't come in through some other door. I wonder what else was not captured in video? 2 - Classification is useless. The 90% case is one person walking to the front door, perhaps with a bag. Those get classified as Person, Person and Motion, or Person and Animal. There was always a Person, always Motion and never an Animal so what's the criteria? One clip said Package when something was on the porch for over a day, and a person just walked past it. It didn't get called Person or Motion, just Package. ALL of those classifications are effectively the same as "Something was seen". 3 - File management is clumsy. For whatever reason I may have 50+ recent clips saved. I'd like to be able to select many of them and delete them all at once. Just like in File Manager: click on one and shift-click on another to select those two and everything in between and then just hit delete once. 4 - Temporary ignore. If we're going to be in the camera's view doing something I don't need 50+ clips of us doing that. I want to tell to tell the camera to stop recording for the next {variable} number of minutes - 30, 60, 90 - some selection from a list. After that timer expires, start paying attention again. 5 - Reboot. As a troubleshooting step I'd like to be able to use the app to tell the camera to reboot itself. That saves me having to get a ladder and climb into the attic to find where the camera is plugged in to power cycle it. That's my fault for installing it there, but still, it would make things easier. Other ideas for improvements?
