Forum Discussion

erover's avatar
erover
Neighbour
2 days ago

TELUS Security App not loading / crashing on iOS 26.6.2

Hey everyone,

Is anyone else experiencing issues getting the TELUS SmartHome Security app to open? I recently updated my iPhone to iOS 26.6.2, and now the app simply won't load. It either gets stuck or crashes right away.

What I've tried so far:

  • Restarting and hard-resetting the phone
  • Toggling between Wi-Fi and mobile data.  

None of it has worked.

If you've run into this and found a workaround (like offloading or a clean reinstall), please let me know!

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Have you tried uninstalling the app then re-installing?