Telus Security Contractor Phoned to Upgrade System
A week or so ago a Telus contractor contacted me by phone to set up an appointment to upgrade our security system hardware. He asked if we had received a letter from Telus informing of the need to upgrade our system - we had not. The representative then went on to describe the system & hardware we had so he clearly had access to our account. I told him that we don't do business from unsolicited phone calls and he said that he/Telus would send us an email outlining the upgrades and how to set up an appointment. No email or letter was ever received. I believe this was some service 'trolling' being done by a Telus Security contractor and that the 'upgrade' really wasn't required by Telus. Has anyone else had a similar experience? Telus - please reassure us that your contractor policies do not allow such behaviour.
Very Unclear Service
I had a horrible experience with the Telus. I had a 2 years contract with telus from Jan1st 2024 so it will be expiring on 31st Dec 2025. On 1st Jan 2025—when I moved into my current address, I upgraded my wifi speed from 1gb to 3gb. THIS IS WHERE THE PROBLEM HAPPENS. A staff who came to install the wifi said I’m elgible for Home Security System (a little camera) with no EXTRA charges. He said it will be available as a free offer till the end of my contract. I declined the offer since I didn’t need it but he insisted me to take the camera because it was a free offer. Later, they shipped a camera to my address. I checked what it was and put it back in their box. I didn’t use their so called home security system. Now, I’m going to move out from the current address and contacted to Telus to cancle all my services since the contract is ending on Dec 31st. And they said there is a cancellation fees for Home Security System and the service is from Dec 2024 - Dec 2027. For 3 years? I didn’t even ordered their home security service and they made a contract for 3 years. I was so confused because I only accepted it because a Telus staff said it was a part of my wifi plan and it was free till the end of my 2 years contract. I contacted to Home Security Department and they said I had to pay. That doesn’t even make sense. Now I have to pay something I didn’t even use it at all. I’m not going to pay for it and I need actions from Telus asap. Telus need to come clear with their complicated offers and train their staffs to make valid offers.
TELUS Door to Door Salespeople Question
Hi, we had two salespeople - looking like they were in their early 20's, one male and one female - arrive at my door today (20th of October). I forgot to verify their IDs but they were selling a bundled Telus ADT phone/internet package that included home security. There have been some scams in the neighborhood and I wanted to make sure they were legitimate. Did you have two agents doing door-to-door sales today in the afternoon, in the streets surrounding Southworth Street in Welland, Ontario?
TELEKOM LAW PROFESSIONAL CORPORATION scam?
Today I received this email from this company "TELEKOM LAW PROFESSIONAL CORPORATION". I am not sure if its scam/fake or real. I am extremely unhappy with receiving emails like this when I had clearly mentioned Telus about my situation and they said everything will be taken care of. Last month, I returned the products with Telus because I had this charge of $1,523.20. and once I successfully returned, the amount went down to $991.96. Later, I was talking to Johnathan (Telus rep), how I can pay it back, and he said instead of paying that amount, he could just give me a new plan and so he would replace that $991.96, with a new plan; suggesting its better to pay for some service instead of nothing. I confirmed 5 times with him if this was possible, and he said "yes", this was a recorded call and is part of my account notes. So I went ahead trusting him and said sure give me the new plan, which I got for 3 years paying $25 monthly, in-return he would erase the $991.96 that I owed to Telus. I was told that my account will be cleared from this charge. It has been recorded on call, and notes have been made under my account. Telus specifically told me about not to worry as they have taken this charge out of my account, and given me a new plan. Today I receive this email that makes me think customer is not being taken seriously. I want an immediately response in regards to this matter.
