Forum Discussion
Scam calls (with list)
I made the mistake of answering a scam call from "Telus Fibre Support" and now they call 4-5 times a day, always from a different number. I'm listing the ones I still have.
778-906-5483
778-906-5482
778-906-5437
604-260-3343
833-390-3721
778-906-5514
8 Replies
El-EricCommunity Manager
I can confirm that these numbers do not belong to us.
We do not use local-area numbers to call customers. We always call through one of our 1-866 numbers listed on our website and your call display will show TELUS on the screen.
I get these calls too at least 3-5 times a week and even after I identify myself as a TELUS employee they still attempt their scam.
As Nighthawk mentioned, try out Call Control and it will stop these auto-calls from reaching you
I finally got to speak with someone within Telus.
The call didn't start well. Even though I said my [same sex] husband the agent kept calling him Mrs. In 2025 I thought we were beyond that, so exhausting.
Your colleague [hopefully] took me off all Telus related marketing calls. So now I will know any Telus related marketing phone calls will be a scam, this is the goal I've been trying to reach for about a month.
The agent didn't know the legitimate phone numbers/prefixes that Telus staff call from.
The agent still tried to sell me something when I was talking talking to him which frankly didn't feel good.
Prior to getting the callback I went through the Message Us section on the app. First going through the bot/AI that churns out rubbish, then through to an agent who kept sending me irrelevant copy/paste messages.
While Telus infrastructure is fantastic, we never get unplanned downtime, etc, I have to say the admin side is getting worse and has a huge scope to improve.
I've been receiving calls from two numbers:
1 844 372-189 and 1 647 475-0348
It's my understanding that Telus does not make unsolicited calls.
- Nighthawk
Community Power User
Neither of those are Telus numbers either. Consider both to be scams.
- Nighthawk
All but one of those numbers are associated with Iristel. That's a well known Canadian VoIP provider that seems to sell services to scammers frequently. The exception is the 833 toll free one. That one has been around for a while and possibly could be valid depending on which discussion you look at online. It's still possible for the scammers to spoof the caller ID to show a valid number.
If you are using Telus or Koodo, turn on Call Control. It should block all of the robocalling scammers.
Is it correct we can write to a privacy email address at Telus to come off their marketing telephone call lists?
If we are off that list then we know that any non-prearranged call from Telus is likely to be a scammer.
Personally I do the following because of the barrage of Telus related calls:
- Never answer the phone unless I recognise the number. People shouldn't be scared to answer their own phones.
- Ask the caller to verify themselves by asking them difficult questions ie on 5th June what telephone number did I call. [at this point they usually tell me to "f" off and put the phone down - 🤣].
- Block dodgy looking numbers. This is easy on the iPhone. On my home phone I do this on my actual device, if they call again it rings for a second then just cuts them off.
- Ensure every phone number in the household is registered on the Do Not Call Register. For every Telus scammer that calls make a complaint to the CRTC. Look them up/register the number on the Yellow Pages website. ScamAdviser can be a useful resource as well.
Rather each of us going through this labour intensive task I would be interested in knowing what Telus is doing about this. I was with Vodafone and BT in the UK and never experienced anything quite like this.- Nighthawk
