Price match

7 Topics

Price Match
Hi, I'm new to Telus. Just got my phone the other day and it looks like the monthly payment has dropped from when I signed up. I was told if the price changed, I could do a price match. I am looking for assistance on how to do this.
Frillylezard
8 days ago Place Mobility
69Views
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2Comments
Price Match
Hello. I have been trying to get a price match on my 2 iPhone 16’s I purchased 16 days ago on the phone. It is now on sale. The links do not work to get to the price match form. I got through to customer service after several hours of being on hold, and they told me I need to submit online. I told them the links do not work. They then said they couldn’t help me and transferred me to another department, where I waited on hold again and never got through to someone. Is anyone else having trouble with this? Very disappointed is customer service. Thanks.
Jlf0996
5 months ago Place Mobility
535Views
0likes
5Comments
Price Match From Black Friday
Has anyone heard back from price match requests from Black Friday? EPP deals were available early so I bought in with the reassurance I could price match if something better came up -- it did, for Black Friday, so I submitted a price match request on December 3. Essentially I'm paying $17 a month for the iPhone 16, while the Black Friday deal was only $10 a month. Another friend who is on the exact same deal submitted and has already gotten his adjustment, but I haven't heard anything. Anyone have any intel on how these decisions are made?
Courtney1
11 months ago Place Mobility
2.2KViews
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9Comments
EPP Price Match Pending
I submitted a request to price match the pixel 9 pro EPP promo as it went to $10/mo from $13.46/mo. They said they would let me know in 1-3 business days but I haven't received an update. A number from Telus called me but it hung up right away when I picked up. Can you please assist in processing my application? Thanks!
Drkarcher
11 months ago Place Mobility
749Views
1like
1Comment
Price match not responding and scheduled callbacks not happening
What is happening, my price match request has been unanswered for 2 weeks now. And when trying to schedule even a call through regular call center I simply never received any call at the scheduled times.
Ty2
12 months ago Place Mobility
1.1KViews
0likes
2Comments
Price Match
Called in to a rep 2 weeks regarding a price match for an iPhone 16. Was told to fill out the price match form and would hear from an agent in 1-3 days. Anyone know how long these usual take?
welly
12 months ago Place Mobility
514Views
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0Comments
Price Match - What’s going on???
I went to a Telus store a week before Black Friday because my bring back device was due and asked the employee if I could get a price match if Telus had better deals on Black Friday. The employee said yes and gave me a paper with 2 QR codes on it. One for the device price match and one for the plan price match. On Black Friday, my phone was on sale for 10$ a month and my exact same plan was now at 60$ so I used both QR codes and requested the device and plan price match. I received one email of confirmation. On Monday December 9th I called to ask what was going on and they said they didn’t even receive my price match request for my device and that they don’t price match plans. So the guy on the phone said now I have to wait another 15 business days to see if they approve it. I wanted to skip the wait lines on Black Friday so I went early and was told I could price match so now I just feel screwed. Any help?? Thanks. tldr: was told I could price match but feel like I’m being played
Slum
12 months ago Place Mobility
881Views
0likes
1Comment