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Requesting a one-time fee waiver for a declined payment
Hello everyone, I'm looking for some assistance regarding a 'dishonoured payment' fee on my last bill. There was an unexpected issue with my bank account that caused the transaction to fail, but I have already corrected it and set up a payment arrangement/paid the balance. I’ve always paid my bills on time and would like to request a one-time waiver for this fee. Could a moderator please reach out to me via DM to look into my account? Thanks in advance!
Missing final bill
Hi there looking for advice on what to do about this situation as it is impossible to talk to a real person. I participated in the Bring it back program, at the end of my term I decided to keep the phone, I had went in to cancel my plan a few days after I had paid my monthly bill. I was told my the man that there would be an unused part of my phone bill and it would be applied when I received my final bill. I canceled January 11th, since then i have went in store twice and called multiple different numbers trying to get my final bill as I have sent probably 200+ to it while I waited for the bill. I have only been able to speak to a robot it will not let me talk to an actual agent, the agents in store say they cannot see my balance since I cancelled my account, but that Telus is probably behind on billing and I will receive my final bill as they catch up, I have called multiple times since then and only get the robot. The robot was saying I had a balance but the balance did not make sense as I had paid some of the balance and was told my unused portion of my previous bill payment would also affect that balance, so I assumed I still haven’t gotten my final bill as I haven’t received anything. I received my final bill to my email on April 7th of 305$ and some cents and immediately sent 200$ planning on sending the remaining balance on payday. The email I received has a due date of June 5th 2026 but they immediately hit my credit for 96 points for a “late payment” when I have been fighting to get a physical final bill, and I’m not gonna take the word of a robot I still am unable to get ahold of a person at Telus and I think my only option is to dispute the late payment with the credit bureau, is there anything I can do or anyone I can contact at Telus that can help me? This is a devastating hit to my credit for something I have been actively trying to pay and would have been paid by the due date of June 5th so why did Telus hit my credit today april 11th? Any advice would be appreciated, I really want to fight this it’s been a devastating hit to my credit.
Mobility offer - scam or great deal?
Received a call from 888-519-0122 - said they were calling from Telus. Being polite, and having time, I was curious about the offer - asked about some kind of streaming / mobile plan bundle. Eventually landed on talking about $35 / month / line deal for mobile - unlimited talk / text CAN + US, 5G LTE, etc. I asked to be emailed the details - he said he couldn't do that (something about competitors getting the info?). Seemed a bit off. So I asked for a call back b/c I was busy. When he called back, I asked for additional verification that he was from Telus. He read account details (billing details, etc.). These were accurate. He then sent an automated "how to sign up for an e-sim" email that was also legit. When I call back the number, it goes to a Telus automated menu. However, when googling the number, I came across these two conflicting posts with Telus: Post 1: It IS a legitimate number (https://forum.telus.com/discussions/mobile_devices/is-this-a-scam/171441) Post 2: It is NOT a legitimate number (https://forum.telus.com/discussions/mobile_devices/verify-telus-number/174523) Anyway - I read somewhere that you can ask the rep to post a comment on your Telus account that you can then login to see. He said he didn't know how. So I said that if he can figure that out, I'm interested. If not, sorry. So - am I too paranoid or appropriately cautious?
Can't activate Netflix subscription
When I tried to activate the Netflix subscription by creating a new account or connect with existing account. The error message is still showing up and not allow me to process. Here is the message when creating a new account. Sorry, we are unable to complete the sign-up process now. Please try again later. Create a password for your Netflix account.Charged against unused service
I'm hoping someone here can point me in the right direction. I've been charged for mobility services that I never used — the line was inactive/unused, yet the charges still appeared on my bill. I've already tried contacting TELUS support but haven't had a resolution yet. Has anyone else dealt with this situation? How did you get it sorted out? Any help is truly appreciated. I just want this corrected fairly. 🙏
