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Bill Download Issue
ok i cant believe that that the extent of customer service for a service that i have paid more than 20000 over the years foe comes to a forum page but my problem is that i cant get my bills emailed to me i dont want to log on to the portal to view my bill i just want a email pdf of my bill the only thing that i get is a zip file that i cannot open is there a logical reason why it cant be sent as a pdf file i spend a small fortune for this service it shouldn't be to much to ask to receive my bill;
Promotions department
I kept getting calls from Telus Promotions about getting a new phone. Finally said OK. I am getting emails from Telus, and even got a phone sent to me, but it was the wrong one. Now I;ve had to put the order through again, and it is very confusing. And i have to talk to a Telus customer service person and get it confirmed. Why does it have to be so difficult, I:ve spent hours on the phone putting in the order, re-putting in the order, etc. Does Telus want people to upgrade their phones or not?
Unable to change my Mobility to Prepaid from outside Canada
I had to leave the country in late 2025, and I ended up needing to keep my Canadian Phone Number active for personal reasons. I have been trying to contact Telus about having my mobility changed to prepaid so I don’t have to pay such exorbitant prices each month, but they haven’t been responding. The few times I manage to get a customer service person on call, they just keep shifting me across departments for hours on end. Can anyone help me resolve this issue?
Cant add a phone line
I was trying to get a phone line but when I proceed and add it to my cart it keeps saying that the phone Im trying to get is from a different region and tells me to change regions and try again. I switched regions but the problem still persists. Tested it out on other phones and still tells me to change regions.
