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told the wrong information and signed up three numbers
I just spent literally three hours on the phone moving one number from Freedom Mobile and two numbers from a business account that I needed transferred into my own name. Opened a new mobility account and agreed to and confirmed all amounts prior to ending the call and now when I log to the Telus Portal the amount on the Freedom Mobile number is 30.00 higher than quoted and the data on the other two say not shareable and I specifically asked if all plans were shared and he assured me they were. WTF now I have to call back and spend even more time
EPP and hardware upgrade
OK, So I cam back to TELUS from Freedom on the basis that the plan I was offered included the Caribbean. The sales rep essentially created a plan for me at a price I was OK with for what I needed. I was undecided about whether I was going to update my hardware and apparently that was OK and I could call back and let them know. Low and behold, less than a week later I am trying to call to upgrade the hardware and no one can help, there is no way I can keep this plan (which doesn't seem to actually exist anywhere!) and upgrade my hardware, the price will essentially more than double and I HAVE to change my plan if I want to upgrade the hardware, this is very disappointing from TELUS and am likely to leave again after only a week of being back with them because of this shady stuff Anyone had anything similar and managed to keep the plan and upgrade hardware? I will move to a cheaper plan at this point!Customer service rep constantly hangs up on me
I have had multiple cases where I called mobility customer service and during the middle of our call, they ask if they can put me on hold for a short period. However, I then seem to go back into the general queue, waiting for assistance and most often. I am never reconnected with customer support. However, I then seem to go back into the general queue, waiting for assistance and most often. I am never reconnected with customer support. This has happened on multiple occasions to me, and I am now wondering if it is intentional. Has anyone else experienced this sort of thing?
Unable to sign up for cheap plans
Why can't I switch to cheaper plans from my expensive, one, that seems like some pretty shady stuff from Telus and DEFINITELY not appreciated. Very tempted to switch carriers because they're hiding the 5G standard, student, and Talk & Text plans from long time users who have more expensive plans already. This has to be illegal somewhere.Travel Pass
I am not able to add a travel pass online or through the app. It tells me I have easy roam. I have also tried the webchat and was told to email that person, and they haven't responded My Telus business rep for some reason cannot add it. I called in and had two phone calls with a call back, only to be put on hold to be transferred and not able to wait long enough to finally connect to someone I have had a travel pass already and it was activated in a web chat, so I am very confused on why this time around it is so difficult.
Reconnection Fees
I had to have my hone reconnected in May because of an outstanding balance. I Aid mord than $400 in billing and fees, and now they're telling me I must pay another $85. Does this sound like the standard reconnection fee - since I thought I had already paid a reconnection fee. Anyone have tjis experience?
