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Very upset with Telus
In March ‘26 I ordered the security camera doorbell from Telus. It arrived and I was completely dissatisfied. First of all, it requires a Smart phone to use, which I don’t have and have no intention of getting one. Secondly, very cheaply made. It was of no use to me, so I called Telus and said I wanted to return it. The agent I spoke with was very understanding and told me that the order would be cancelled. He also said to NOT return the camera. Since then I have been billed $10 each month for a system I am not using. I called Telus yesterday and spoke with an agent who has very poor English. She informed me that I must pay $146.75 cancellation fee!!! The agent I spoke with in March did not tell me that. So they charge me every month for a security service, plus they want a cancellation fee. How insane is that? I have been a Telus customer for as long as I can remember.. I expect better service than this…. And it would be nice to speak with someone who speaks English. And it also would be good to be able to email or send a letter to Telus. These phone calls are very frustrating . Someone , please respond to this. .
Don't want a web link, want the app
Hi I just got a new iPhone Air and downloaded the MyTELUS app. When I loaded the app instead of seeing the app as I had before I just what you see below. That just takes me to the MyTELUS website, not what I downloaded an app for. If this was what I wanted I would just create a home screen shortcut, it would save me having to click the big green button below and just go straight to the site. But again not what I want, how do I use the app as the app?
My TELUS access removed — unable to view bills
My access to My TELUS has been removed, leaving me unable to view or download my bills. Your published mobility cancellation guidance states that customers can access My TELUS for 90 days after cancelling their service. Please explain why my access has already been removed. Restore access to my billing records. If this cannot be done promptly, please provide PDF copies of my recent bills and any final bill issued, using the email address registered on my account or another secure delivery method. Also confirm my current account balance, including any outstanding charges, credits, refunds or adjustments. I need to review the itemised bills to verify these amounts. Please respond in writing, by email or private message, so I have a clear record of the resolution. I can provide the necessary account details privately to verified TELUS support staff. Please tell me how to proceed.
Bring it Back Issues
I returned a perfectly good phone to Telus and I now have a charge of $140 because my phone “showed major wear and tear”. That is total garbage! What recourse is there to dispute this? The phone support person was useless and I am so frustrated and furious right now. Not to mention I have an EPP plan through my employer who is an international company, nice work TelusPort gone bad (thanks Telus)
Looking for suggestions here. Got a new Telus phone and temporary # in June and ported a number from Public Mobile into Telus. You'd think it'd be a no brainer. That ported number is working fine, but six times this summer we've had texting conversations joined by a third uninvited person who turns out to be the person holding the temporary #. Weird thing is that although the monthly bills show the correct phone #, when I go into my phone settings to look at About My Phone (android) it is showing that temp # as my only phone #, not the main number I ported over and shown on my bill. Tried calling *611 and that dept. is closed apparently. We're miffed because we've had several delicate text conversations, including ones revealing email addresses, being joined by someone using that temp #. does anyone know when the correct department (mobile tech support I suppose) opens on weekdays? has anyone familiar with this happening? Thanks. J5G Essential Unlimited Canada-US Plan
I visited the US last month and was charged roaming fees despite having a Canada-US Plan. I called to ask them to remove the charge and was told my plan does not include data coverage in the US, but as an exception, they will remove the charge and apply it as a credit to my next bill. I had the same problem 3 months ago and was told that with a Canada-US Plan, I shouldn't have been charged roaming fees, and they credited the charge immediately. I do not want to be charged every time I visit the US and have to go through calling an agent and posting on the forum. Can I be directed to someone who can fix this issue?
Phone number transfer and creating new eSIM
I'm a new Telus customer and I've been having technical issues with getting one of my phone numbers ported. The account specialist keeps telling me to wait or that it's being worked on or that I should be receiving a text notification for the porting. I did not see this issue make any progress. I thought I'd try deleting the eSIM and recreating it on MyTelus, but I ran into more issues and couldn't create a new eSIM. It's been half a month and frustrating to see that my first monthly bill is more than double the amount I should be paying and I can't use one of the phone lines...
