Locking former customers out of bills
After being a long-time Telus customer, I made the decision to move to Rogers because it was a better deal this time. I've always liked Telus, mostly for the excellent customer service, but this is a nightmare. Roger made the cancellation for me when I switched. I went to go check my Telus bill as I wanted to confirm my last bill was handled properly, as I prepaid for the month and was owed a refund on my unused time, but I am completely locked out of my bills and the telus app. Everywhere I look on Telus, it says that I should be able to see my bills from the last 18 months. Even the AI helper says that I should be able to access these bills. I don't think it's too much to be able to see your last bill or at the very least have it sent to you. Is there a way to get the bill with the cancellation and calculation of the return on it? I tried to include a screen cap of my account, but shocker, not working. Basically, my account says that it's cancelled and there's no way to manage or check bills. The app locks me out because my account is not active.