Unscrupulous Security Tech Charges
I did not want to renew my Home Security account as I had not used it in sometime. The sensors were also broken. TELUS sent over a repair person to exchange the sensors. He arrived and replaced all the broken ones. He said that there will be a charge but to call into customer service and they will reverse it. Today I received a charge of $400. No one is reversing it and saying I approved it. This tech was named LUCKY and left his TELUS card and phone number. I need this reversed or will have to cancel all my TELUS services as it has not been 30 days since the new contract.
Thank You SLUIS for Your Assistance
I would like to express my appreciation for the assistance I received during my call on June 22, 2026, at approximately 10:35 am. I called TELUS again and spoke with an agent named SLUIS, who was very helpful, clear, and professional. He took the time to explain my situation properly, including the approximate difference in fees between canceling on the contract end date and canceling on the billing cycle date. His explanation helped me understand my options and make an informed decision. SLUIS also assisted me with the cancellation process in a respectful and efficient manner. After my earlier experience, I truly appreciated his professionalism and clear communication. Please pass along my thanks to SLUIS for his excellent customer service.Service Cancellation
I am writing to express my disappointment with my recent customer service experience and to formally advise that I wish to cancel my service because there is currently no suitable offer available for my home. On 22-Jun-2026, at approximately 9:00 am, I contacted TELUS customer service to discuss my options. During this call, I was transferred between three different representatives and spent approximately one hour seeking assistance, yet my concerns were not resolved. In particular, I spoke with an agent named Melody, on 22-Jun-2026 at approximately 10:00 am. I requested clarification regarding the difference in fees between canceling my service on the contract end date versus canceling at the end of the billing cycle. Unfortunately, Melody was unable to provide a clear explanation of these charges. More concerning was the manner in which the conversation was handled. Rather than helping me understand my options, she responded with the comment, “Just do whatever you want to do!” I found this remark dismissive and unprofessional. As a customer, I expect clear information, respectful communication, and reasonable support when making decisions about my services. While I understand that internet service providers may operate with limited competition, customers should still be treated with courtesy and professionalism. I am disappointed by the amount of time spent seeking assistance and by the quality of service I received. I hope TELUS will review this matter and take appropriate steps to improve the customer experience.
Cancelled service, paid final bill already, why is Telus still sending me an e-bill?
I had cancelled my Telus home service three months ago, and after that, returned my modem to them, and Telus e-billed me for my final payment in January 2026, which is 213 dollars. In February 2026, the e-bill came again, and the statement was 0.00. In March, Telus didn't send me an email. I thought it was perfect; no more bills to pay. But now in April, Telus sent me another E-bill again, and I owe them money, but when I log into Telus, the home service account doesn't even exist anymore. Do I need to pay, or is it a system issue that they charge me incorrectly and still think my account is still in use? Please have Telus send your support team and message me.
Locking former customers out of bills
After being a long-time Telus customer, I made the decision to move to Rogers because it was a better deal this time. I've always liked Telus, mostly for the excellent customer service, but this is a nightmare. Roger made the cancellation for me when I switched. I went to go check my Telus bill as I wanted to confirm my last bill was handled properly, as I prepaid for the month and was owed a refund on my unused time, but I am completely locked out of my bills and the telus app. Everywhere I look on Telus, it says that I should be able to see my bills from the last 18 months. Even the AI helper says that I should be able to access these bills. I don't think it's too much to be able to see your last bill or at the very least have it sent to you. Is there a way to get the bill with the cancellation and calculation of the return on it? I tried to include a screen cap of my account, but shocker, not working. Basically, my account says that it's cancelled and there's no way to manage or check bills. The app locks me out because my account is not active.Why is your call centre closed at 11 AM today?
I closed my pending Home Services account on Nov. 11, and cancelled the installation that was scheduled for Nov. 27. Last night, you texted me to confirm the appointment, which I'd already cancelled on Nov. 11, when I cancelled my pending account. I have been trying to reach an agent to cancel it, but all I get is a message that the office is closed, and to call back tomorrow. WHY IS YOUR OFFICE CLOSED AT 11:00 ON A MONDAY MORNING? I CLOSED MY ACCOUNT. CANCEL THE APPOINTMENT. I WILL NOT PAY FOR AN INSTALLATION I CANCELLED 2 WEEKS AGO.
$200 cancellation fees PLUS Service charges
Wondering if anyone can help with this. I moved to Calgary Alberta in 2024 and set up internet services with Telus through my corporate rate in early November 2024. I have decided to move back to Toronto and my landlord provides internet services so I no longer need Telus services. Side note. Last year when I signed up I also bundled with my phone plan. Back in February I transferred to Roger’s and there was no cancellation fees or hassle like this. When I signed up for my services with Telus I was sold on the fact that I could cancel anytime and there would be no penalty. They kept saying that and I remember thinking that was a good thing because I wasn’t sure how long I would be in Alberta in case I decided to move back to Toronto. Today I called in to tell them I would like to cancel my services and explained my reason why. I was told that since I was cancelling 13 months early to a 24 month agreement I would have to pay $190 plus tax in cancellation fees plus my monthly bill for the next 13 months. They told me I should transfer my account to my new home or transfer it to someone else. I am so extremely disappointed in Telus and its representatives and I am so tired of feeling bullied by these big corporations that tell you one thing to get you to buy the product and then it turns out to be a complete lie. The lady I spoke with said I agreed to this when I signed up. The document they make you electronically sign in store is dozens of pages long. When they tell me cancel anytime to cancellation fees I take them at their word. I didn’t cancel my services with Telus because I wasn’t happy with the service itself. I am cancelling because I am moving away. I am being treated like a number and not a human being. What this has done for my experience is that in the future I won’t want to sign up with Telus services because I feel cheated and lied to. I feel helpless and don’t know what to do. I can’t afford to pay this money for something I’m not using anymore. can anyone help??
Telus unfair and deceptive business practices
BEWARE of Telus unfair and deceptive business practices! Despite submitting multiple cancellation requests for my home services, I continue to be charged for services I no longer use or have expressly requested to be terminated. This practice is not only misleading but also appears to be a deliberate attempt to collect payment for services that customers have clearly opted out of. In addition, my Telus email account was deleted without any prior warning or notification. This action has had serious consequences, as it sabotaged my ability to receive critical financial communications from my banks and government institutions. It also disrupted my contact with family and friends, causing significant stress and hardship.