BEWARE of Bring it Back
First of all, I had been on the Bring it Back program for YEARS. Suddenly two years ago I was charged the BIB amount after returning my phone. So the credit covered the fee which had never been charged before. In the end the rep figured out that somehow my account changed my account to just a trade in. But after 2 months a smart human realized it and fixed it. Fast forward to this year and guess what....it's happening again and not a single agent (when you can get ahold of one) knows what they are talking about. My husband is on BIB and has never had a BIB charge...yet here we are and I keep getting them. Will be moving all of my services tomorrow and returning the BIB device right away. Waste of 12+ years, countless hours on the phone/email and Telus does not care that they are losing 9+ lines of business phones and then also home services.
Network losing texts?
Is anyone else experiencing the network not delivering some of their texts? I am finding that at least 1/3 of the texts I have been trying to send over the last nearly 3 weeks are not being delivered to their intended recipient. I have tried troubleshooting issues with the phone (it is a new samsung s25 so it shouldn't have hardware issues either), the SIM card, and confirmed I have no issues with my plan. The recipient is aware I am trying to text them, and if it wasn't for them checking back with me if I had responded I wouldn't know the texts had not been delivered because my phone is saying they are being delivered. I am in service areas and have access to wifi, but the problem persists, with it affecting both SMS and MMS messages. Does anyone have experience with something like this happening, and if so, does anyone have any advice on how to solve the issue?
Transfer of ownership mobile
My family has been with telus for over 15 years. The service has immensely declined and I am extremely frustrated. After over a month of making calls back and forth trying to settle an account transfer, being promised discounts and not receiving them, having issues with the transfer process so needing to cancel TWO of my lines, and not getting promised call-back’s.. I’m leaving telus as soon as we are done paying for our last phone. My issues are the complete lies that we were told about discounts. The lack of care to call back and resolve issues.. No way to escalate to a manager or someone else able to handle the issues.. constantly repeating the situation and being transferred around to different people.. over 900 dollars later we are fed up. I caved and paid because I’m sick of these charges making our credit look bad. But that should not be the case. This feels like bullying. I’m willing to go out of my way to voice this to the public. To warn others.. forget loyalty. 15 plus years means nothing.
Has Anyone in the GTA had terrible reception lately? October 2025
About a month or so ago my cell phone that I have with Telus has slowed right down when it comes to my data connection, as well as the reception to make phone calls. I ALWAYS have 2 bars or less of service, most often one bar, and every so often it changes to emergency calls only. This happens whether I am outside, in my car, in my home, or at work. I have been reporting issues on the Telus coverage map frequently, but no improvement has been made. My phone is a Samsung S25, and friends of mine in the area that are also on Telus have been having the same issue. What gives?A Question Regarding Choosing A New Number
How come it will only let you choose a new number, and not let you choose from a list of available numbers. It would be super convenient. The I asked this before, but it got falsely flagged and the bot either deleted it or merged it with an unrelated answer. Can someone please answer. Is there a specific reason or bad design?Plan Change Issues
I'm trying to set up a new plan, becuase it is the only way to change my plan. I selected my new plan, had all my info in until it was time to select a phone number, and realised it was giving me BC numbers, because the website had BC automatically selected. I changed it and entered everything again, and now it says 'Unfortunately, an error has occurred. Please try again later.' Everything I try to do is met with errors. I don't know if there is someone who is trying to sabotage the company, if they are sabotaging their themselves, or they need to get rid of their IT team and get a new one. I tried to change my plan, it says low balance, despite using a credit card. No option to add a promo code, a whole bunch of other errors I'm not getting into now. I just want to activate a plan. It shouldn't be this difficult and it should takes takes to accomplish. I'm thinking of switching. I don't know if the SIM card is now void and I need to get another one.
Impossible to cancel mobility service
I have been trying to cancel a Telus mobility account for my 80 year old mother who no longer even lives in BC and I keep getting the run around. I have NEVER experienced anything as bad as Telus customer service. After two plus hours on the phone a month ago i was told that the account had been canceled, and i would receive an invoice for the balance owing on her phone. I understand that and was totally ready to pay that. However, upon looking at the bank account this week I saw that the monthly charge had come out again. I reached out to Telus to find out what happened, and when i finally got through they said they had "no record of the cancelation request." I then waited on hold again listening to the same terrible song, and then one rep finally "verified" the account. I was then told I would be put on a "very brief hold and then someone would be able to help me" A few minutes later the system said it was after hours and nobody was available and hung up on me. That happened twice this week and it was nowhere near after hours. I think it is a ploy by Telus to make it impossible to cancel. I have now reached out to the bank and put a stop payment on all Telus payments. If anyone is looking to start a class action lawsuit i am interested.
