Mobility Account Issues

On January 27th I received a promotional email from Telus for more data on a 5G postpaid plan, and a Pixel 10 on a 2 year payment plan. 

On January 31st I called Telus to inquire about whether I qualified or was eligible for the promotion and I was told yes I was. 

So while on the phone with that same person we began switching my provider to Telus.

4 days later after having been through the following 

(1) No cell service for over 3 days, and needing to find alternatives to legal and personal texts.

(2) No follow up email after getting disconnected during the set up call.

(3) Still not able to receive emails from Telus at either my Protonmail or Gmail, and talking to technical support about it yielding no solution. 

(4) Being told to wait longer for service when that wasn't the issue at all. It was an Esim issue on Telus's end.

(5) Hours spent on the phone. Needing someone to babysit my 1 year old so I can get service. 

I understand that is not all Telus's fault, but when I just so happened to off-handedly mention my rate to a representative two days ago (because I can't seem to yet register for MyTelus), I was told I was paying more than the promotion indicated, and man that draws the line. I'm livid. 

After all of that and a week later, I get told that the promotion only lasted 1 day and now I don't qualify.

The only reason I went through all that was because Telus sent me an email, I didn't go looking for some better deal, and I asked explicitly multiple times on the first call whether I qualified, and I was told yes. I even reiterated details of the deal. That's the only reason I switched.

To experience this kind of dishonesty and deception and lack of integrity.. I don't know if I've ever been so angry and mistrusting of a business before. 

I don't even understand why pay a marketing department to piss people off. The whole point is to attract me as a customer with that deal. I'm baffled as much as I am upset. 

This is unacceptable.