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5G Standard - is USA text extra
Sorry for this lame question but getting details on my Telus page is a bit of a challenge. My plan states “Nationwide data, talk and text” - am I to assume USA text is extra and I need to add the optional add on for that? Thanks and Be gentle! 😂SolvedPcryan53 days agoNeighbour21Views0likes3Comments
Phone won't connect to network
Woke up this morning to discover that my phone won't connect to the network - full bars with an exclamation mark. Soft and hard resets haven't work. Pixel 10 has a "reset internet" function on the connections page, tried that. Is my literal next step factory reset before I try and return it? Any help will be greatly appreciated. Thanks in advance.Solved41Views0likes3Comments
Promo Addon Renewal
My current Talk & Text 100 plan expires on Apr 3. When I got it with the "BONUS100" code, there were promo addons included: Unlimited talk and text and 2 GB monthly data. The fine print read in part "In order to maintain this promotion, you must renew the original rate plan prior to expiry". but it also included the caveat that "Telus Prepaid has the right to terminate or change this promotion at any given time". So my question is: Has Telus rescinded this promo renewal? If I renew this annual plan before it expires, will those addons also be included?SolvedPhillie8 days agoNeighbour36Views0likes2Comments
Switching line to prepaid
I have an EPP account with Telus with 4 lines attached. One line belongs to my daughter who is currently overseas. In order to keep her phone number (but not pay the monthly plan bill) I wanted to switch her line to a Telus prepaid account. I spoke to 12 agents at Telus. None could assist me. I kept being bounced around from corporate to prepaid, back to corporate. Has anyone done this successfully or is the only option to cancel her phone plan completely?SolvedRodzie11 days agoNeighbour44Views0likes2Comments5G Speed Issue
I just switched to Telus 50GB unlimited and my speeds on 5G are slower than I had on Koodo. I called tech support and it was elevated 2 levels and I was told the service in my area for 5G was poor. I asked where the tower for 5G was and she told me the address. I drove to the base of the tower and the speeds are even worse than at my house. THe advertising claims up to 2GBs. I would be moderatly happy if I even got tyhe speeds I had with Koodo on 4G. What is going on?SolvedSMOKESKULL24 days agoFriendly Neighbour6.9KViews1like4Comments
Discovery+ activation via Stream+
I am having issues activating my new Discovery+ app on Apple TV. I received the activate email from Telus. I clicked on activate and then directed to the Discovery+ webpage to log in. When I put in my credentials, I get directed to a payment page to activate Discovery+. I have been going back and forth with Tech support and while they have offered good suggestions, I am now into day 2 and still no resolution. They told me that my Telus credentials should be automatically recognized and be able to stream. Is anyone else having this issue and any suggestions as to how I can get my account operating as I am still paying for this service?SolvedMoose24 days agoOrganizer123Views0likes6CommentsPhone Number Transfer Issue
When transferring my old phone number from another carrier, the transfer request form has an error saying my old account number needs to be 10 digits, non alpha, with 4 leading zeroes. My old account number IS 10 digits. Tacking on 4 zeroes makes it 14 digits. This means I cannot use the online form to transfer my number. Customer support is unhelpful, sending me to the virtual assistant which sends me to the transfer request form which cannot count 10 digits of a 10 digit account number. This frustration has been going in an infinite loop. What do I need to do to convince the transfer request form that a 10 digit account number is a 10 digit account number?SolvedFreakium2 months agoNeighbour124Views0likes2CommentsBring it back issue
Signed a 2 yr contract with Telus with the bring it back program. At the end of the contract I decided to switch providers because of poor telus coverage in my area and significant lower cost. I have since received a large bill to payoff the phones. I would love to return the phones as per the contract but this seems to be impossible. Stores won't take them and all my calls are met with 1 hour plus on hold until I give up.Solved96602 months agoHelpful Neighbour460Views0likes17Comments
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