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Poor Signal Midwestern Ontario
The Telus cellular signal in my area is having some issues. There is a Telus/Bell tower on Maryville Lake Road near Bruce Road 8 in South Bruce Peninsula, Bruce County. When north of the tower, the cell signal is 5G+, decreasing with distance to LTE. South of the tower the signal is 3G, never LTE. This is a change. It has been an LTE signal for several years. This means dropped calls, poor data service and more. I am sure you don't deal with technical issues directly, but please forward this quality concern to the appropriate team.SolvedTAStewart1 month agoNeighbour136Views0likes6Comments
Do callers know you are not in canada and roaming abroad?
If I’m travelling outside Canada and someone calls my Telus number, will they be able to tell I’m not in Canada? Like will anything show up differently on their end, or does it just ring through normally with my regular Canadian number showing? Im in italy right now btw.SolvedJay1231 month agoNeighbour131Views0likes3CommentsTravel Pass with Easy Roam
I am travelling to England and Italy next week and want to add the 14 day travel pass International to my 2 lines. When I try to do so, both the website and the app tell me it can't be done at this time. I have roaming on, but I am not given the option to add the 14 day travel pass. Please advise.Solvedkathrynpj1 month agoNeighbour234Views0likes8Comments
Confusion around "travel" information and the 5G+ Complete - Unlimited Explore plan
I have a phone on the 5G+ Complete - Unlimited Explore plan. When I go to "Travel" on My Telus and I put in a country that I understand is supposed to be covered by this plan for calls and data roaming - eg. Australia (one of the 68 destinations covered) - it says "You're covered for Australia with Premium Easy Roam INTL - pay per use" instead of the saying "You’re covered for Australia with your 5G+ Complete Unlimited Explore". If this is true, there's clearly a problem. This plan says: - Unlimited talk and text in Canada and 68 international destinations - 5GB/day of roaming data in 68 international destinations at full speed, and unlimited data at up to 512Kbps thereafter - Easy Roam from $5/day outside included 68 international destinations.SolvedNewbie711 month agoNeighbour316Views0likes3CommentsTELUS Billing After Cancellation – No Access, Complaint Form Broken, No Live Support
I cancelled my TELUS mobility service months ago & transferred my number to another carrier. I have proof of the cancellation & number transfer. What should have been a simple billing correction has become months of wasted time, failed systems & unresolved charges. I have been unable to properly access my account from outside Canada. I have been unable to access bills, review charges, make changes to services, change plans, or manage my account. How is a customer expected to verify or dispute charges when they cannot access the records or an agent needed to do so? The complaint form did not work. The online systems did not work. AI chat did not work. TELUS Assist sent me in circles. It failed to understand the issue, failed to address the billing dispute & failed to transfer me to a live representative despite repeated requests. Every path leads to a broken automated loop. I formally dispute all charges applied after cancellation & transfer of my service. I do not accept responsibility for disputed amounts & reserve all legal rights & remedies available to me. Any non-payment of disputed charges results from TELUS continuing to bill a cancelled account while failing to provide access to billing records, a functioning complaint process, meaningful support, or a reasonable opportunity to review, dispute & resolve those charges. If TELUS wants customers to trust its billing practices, it should first ensure customers can access accounts, bills, complaint processes, live representatives & resolutions when something goes wrong.SolvedSophia112 months agoNeighbour239Views1like6Comments
As of July 1, no new activations will be allowed for the TT100 plan.
TELUS's website says that after July 1, no new activations will be allowed for the TT100 plan. My TT100 prepaid plan is due to expire in October 2026. Will I still be able to renew it at that time, or will I be required to switch to a different plan?SolvedGary_XW2 months agoNeighbour212Views0likes4Comments
Network Unlock Code
Network unlock code please there has to be someone out there that has asked and has this code ???SolvedUnhingedpirate2 months agoNeighbour6.8KViews0likes2Comments
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- Mobility113 Topics
- customer service60 Topics
- Horrible service37 Topics
- scam26 Topics
- roaming19 Topics
- bring it back18 Topics
- Bad signal15 Topics
- Prepaid14 Topics
- Possible scam14 Topics
- billing14 Topics