Network losing texts?
Is anyone else experiencing the network not delivering some of their texts? I am finding that at least 1/3 of the texts I have been trying to send over the last nearly 3 weeks are not being delivered to their intended recipient. I have tried troubleshooting issues with the phone (it is a new samsung s25 so it shouldn't have hardware issues either), the SIM card, and confirmed I have no issues with my plan. The recipient is aware I am trying to text them, and if it wasn't for them checking back with me if I had responded I wouldn't know the texts had not been delivered because my phone is saying they are being delivered. I am in service areas and have access to wifi, but the problem persists, with it affecting both SMS and MMS messages. Does anyone have experience with something like this happening, and if so, does anyone have any advice on how to solve the issue?
Has Anyone in the GTA had terrible reception lately? October 2025
About a month or so ago my cell phone that I have with Telus has slowed right down when it comes to my data connection, as well as the reception to make phone calls. I ALWAYS have 2 bars or less of service, most often one bar, and every so often it changes to emergency calls only. This happens whether I am outside, in my car, in my home, or at work. I have been reporting issues on the Telus coverage map frequently, but no improvement has been made. My phone is a Samsung S25, and friends of mine in the area that are also on Telus have been having the same issue. What gives?
Telus call drops calls not going through and very poor reception for a business
Anyone who can suggest how to work with telus. I have been having issues since Sep 7 running my mobile phone for a business and the service is really poor. They said they opened a ticket and it could take two weeks. I waited the two weeks and they still haven’t solved the issue. They say they called but no left message or email. If my phone is not accepting calls or call outs how can I get this resolved. I have resorted to using my computer for calls but this isn’t the solution for a business. I don’t think their overseas call centres are equipped to handle business issues. any help or suggestions would be great.Telus mobility signal connection always has only 1 bar in Richmond BC
It has been for years with my old phone (s9) that the signal connection for regular cellphone service was always in 2 bars. About half a year ago I upgraded my phone (s23) now the signal connection is even worse often only has 1 bar. My friends have problems hearing from me. Saying my voice constantly got cut off. What is going on with Telus Mobility?
Cellular Network Issue
Hi everyone, I’ve been a Telus customer for a while now, and I have to say I’m extremely disappointed with the network coverage. I switched from my previous provider to Telus, trusting their brand and reputation, but I feel let down. I’m paying for a 5G plan, but I’ve never been able to get a full signal tower, even in places where I should have a solid connection—home, office, public areas. It’s incredibly frustrating. What really gets on my nerves is the dropped calls. I can be in the middle of a conversation, and out of nowhere, the call just cuts off. It happens when I’m at home, in my office, and even when I’m out running errands or traveling. It’s like the signal is non-existent when I need it most. I know I’m stuck with them due to the plan and pre-authorized payments, and I’ve never had issues with payment or anything like that. But these constant connectivity issues are pushing me to the brink. I don’t have the time to sit on hold for customer service, and honestly, I already know what they’ll say—check this, restart that. At this point, I just want reliable service. If things don’t improve, I’m seriously considering switching back to my old provider. Anyone else having the same issues? Does it ever get better? Thanks for listening.Dishonest /Network Issues/ Dropped Calls
I had this whole situation typed up and ready to post and guess what … the internet glitched and it’s all gone . The short version is that over the last 6 months the Telus service has been horrible , I have called to complain multiple times with no effective solution. I was lied to by a Telus rep on October 15,2022 which was on a recorded Telus phone call where he offered Telus to take back both my devices & invisacharm - cancel the contracts with no penalty and refund me appropriately. I just needed to take the charm , phones and boxes into any Telus store ( was texted a link to show all store options ) and they would process the return . That was all a lie Telus please contact me in regard to this - I have spent almost 8 hours in the last 2 days trying to sort this all outEvery other mobile company has better connection
I tried an Iphone 13, LG velvet, old pixel 2, and Fido/Freedom mobile/ Koodo and they all work. Inside of my first floor rental, my Telus connection gives me no bars and I've completed all the troubleshooting on the side. I had my friends with Telus visit my place inside of the Vancouver Dunbar area and they lose connection too. All the roads leading out from UBC drop connection too. I hope Telus can help or I'll need to swap back to Koodo
