Forum Discussion

Matt6's avatar
Matt6
Neighbour
11 months ago

Don't Recommend Telus: Overcharging Without Notification

I had a really bad experience with Telus and honestly, I can't recommend them. My home internet plan was supposed to be $55 a month. However, when the plan ended, I never got any notification by email, text, or anything else. The service just kept going, and to my surprise, I was charged $280 for just one month!!

I'm really upset with how Telus handled this. The lack of communication and the unexpected charges are totally unacceptable. 

AvoidTelus
BadExperience
customerservice
HomeInternet
LackOfCommunication
Overcharging
telus
UnacceptableService
UnexpectedCharges

2 Replies

  • Rocky3's avatar
    Rocky3
    Guardian
    11 months ago

    Matt6 

    If you download monthly your bill you can see what TELUS_Support  is showing.

    Like mine for instance the Dec 2024 bill showed I have $40 in various discounts until September 2025 and compared to my Jan 2025 bill $38 disappeared.

    I solved the problem by cancelling auto payments and paid the same amount as the Dec total. 

    Balance due plus tax is the discounts that disappeared.

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    11 months ago

    Hi Matt6 - all discounts are shown in your bill and their end date. For example:

     

     

    You can also check the end of your service agreements Here or on your My TELUS account.

     

    Please let us know if you need any assistance with renewing your service agreement

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