How to Report Missing Episodes in Optik TV On Demand

Follow these steps to notify TELUS about missing On Demand content and track resolution progress.

Reporting Process

• Access the Home Services forum
• Click "Start a Discussion"
• Tag the TELUS_Support​ handle in your post about the missing episode(s)
• Submit episode details by clicking Publish button in bottom right

 

Required Information

Include these details in your report:

• Show title
• Season number
• Episode number
• Original air date
• Channel name/number

What Happens Next

Resolution process:

• TELUS flags issue to vendors
• Content team investigates availability
• Updates made when possible

Important Notes

• Some content unavailable due to licensing
• Resolution time varies by situation
• Updates provided through forum

Tips for Best Results

• Provide complete information
• Check current library first
• Be specific about missing content
• Follow up if needed

When to Expect Updates

• Initial response within forum timeline
• Content updates vary by availability
• Licensing restrictions may apply

Note: Some content issues may be beyond TELUS control due to rights or technical limitations.

Version FR