Return Your TELUS Equipment in 3 Easy Steps
Have you recently moved, cancelled, or upgraded your services? You may have unused TELUS residential equipment sitting at home. If so, here's what you can do: PACKAGE THE EQUIPMENT - Find any appropriately sized box. - Include the first page of your most recent bill if you have it. If not, just grab a piece of paper and clearly write the following info on it: First and last name of the account holder. TELUS account number and full service address. Phone number associated with the service(s) (if applicable). - Seal the box securely. TAKE THE PACKAGE TO ANY CANADA POST OUTLET - Visit any Canada Post outlet and let the clerk know you're returning residential equipment to TELUS. - Quote the Return ID number PR142924. - Canada Post will provide you with a prepaid waybill, with the TELUS address already printed on it (no charge). (PLEASE NOTE: For any TELUS Mobility and wireless equipment returns, including the TELUS Smart Hub, please call our team directly at 1-866-558-2273 to arrange a return.) KEEP TRACK OF THE WAYBILL NUMBER - Please keep track of the waybill number you received from the Canada Post clerk until the package is successfully returned to our warehouse. - For convenience, take a picture of the waybill so you have it easily accessible on your phone! If you have any further questions, please comment below or reach out to us over at our Twitter/X or Facebook pages and we'll be there to help! FR versionNHL on Optik App Guide
Access NHL stats, scores, and schedules through your TELUS Optik TV service with this comprehensive guide. How to Access the App Primary access methods: Tune to channel 910 Press "apps" button on Optik remote Access via Home Screen: Find in apps row Press left arrow during live TV Select "View All" if not visible Available Features Standings Information: Conference rankings Division standings Playoff brackets Game Details: Live scores Period breakdowns Box scores Team rosters Player statistics Schedule Options: Team-specific views Customizable preferences Score history Customization Options Follow specific teams Highlight preferred content Adjust schedule display Track playoff teams Tips for Best Use Check standings regularly Monitor live scores Track favorite teams Review game statistics When to Contact TELUS Contact TELUS support if you experience: App not loading Features unavailable Navigation issues Content not updating Display problems Visit the Support Page for detailed troubleshooting and setup instructions. Version FRTELUS TV+ Geolocation Feature FAQ
Learn how location services work with TELUS TV+ and ensure uninterrupted streaming of your content. Why Location Access is Required Ensures compliance with content licensing agreements Verifies streaming occurs within Canada Provides optimal streaming experience How to Enable Location Services Apple (iOS) devices: Open "Settings" Go to "Privacy & Security" > "Location Services" Toggle on if needed Find "TELUS TV+" Select "Allow while using the app" Android devices: Open "Settings" Go to "Location" Toggle on if needed Find "TELUS TV+" under "Location services" Select "Allow while using the app" Important Notes Content unavailable without location access Streaming restricted to within Canada Only admin profiles can change location settings Troubleshooting Location Errors Check these settings: Device location services are on TELUS TV+ has location permissions You're within Canada Privacy Information Only approximate location used Data not stored or shared Used solely for Canadian content verification When to Contact TELUS Contact TELUS support if you experience: Persistent location error messages Issues enabling location services Questions about content availability Concerns about data privacy Version FrHow to Report Missing Episodes in Optik TV On Demand
Follow these steps to notify TELUS about missing On Demand content and track resolution progress. Reporting Process Access the Home Services forum Click "Start a Discussion" Tag the TELUS_Support handle in your post about the missing episode(s) Submit episode details by clicking Publish button in bottom right Required Information Include these details in your report: Show title Season number Episode number Original air date Channel name/number What Happens Next Resolution process: TELUS flags issue to vendors Content team investigates availability Updates made when possible Important Notes Some content unavailable due to licensing Resolution time varies by situation Updates provided through forum Tips for Best Results Provide complete information Check current library first Be specific about missing content Follow up if needed When to Expect Updates Initial response within forum timeline Content updates vary by availability Licensing restrictions may apply Note: Some content issues may be beyond TELUS control due to rights or technical limitations. Version FRHow to Set Up TELUS TV+ on Amazon Fire TV
Stream TELUS TV+ content on your Amazon Fire TV devices. Follow these setup instructions to get started. Requirements Active subscription to one of: Optik TV Stream+ Pik TV with live channels Additional requirements: My TELUS or Koodo account Canadian region settings FireOS 6 or higher Installation Steps On your Fire TV device: Open Amazon app store Search for "TELUS TV Plus" Select Install Launch app Sign in using your account credentials Compatible Devices Firestick Fire Cube Fire TV-enabled television sets Available Features Main features: Live TV streaming On-demand content Cloud recordings (with subscription) 4K channel support Service Limitations Some channels require TELUS home internet No On Demand rentals or purchases No Pay Per View events Service available only in Canada Note: For On Demand purchases, use other supported TELUS TV+ devices and watch on Fire TV. When to Contact TELUS Contact TELUS support if you experience: Installation issues Login problems Content accessibility questions Streaming quality concerns Subscription verification needed Version FRHow to Customize Your Optik TV Guide and Favorites
Personalize your Optik TV experience by organizing channels and creating custom lists. Follow these steps to tailor your viewing options. Show Only Subscribed Channels Press OPTIONS on your Optik remote Select FAVOURITES LIST Choose SUBSCRIBED CHANNELS Press OK to confirm Create a Favorite Channels List Press OPTIONS on your Optik remote Select EDIT FAVOURITES Choose SET UP Check boxes next to preferred channels Press SAVE when finished Add a Channel to Favorites While Watching Press OPTIONS on your Optik remote Select ADD TO FAVOURITES Use Live TV Filters Press OPTIONS on your Optik remote Select LIVE TV FILTERS Choose a category: Educational Kids Movies Sports News Additional Features Create multiple favorite lists for different users Use the TELUS TV+ app for mobile viewing Tips for Optimal Use Regularly update your favorites as preferences change Explore different filter categories for new content Familiarize yourself with the TELUS TV+ app features When to Contact TELUS Contact TELUS support if you experience: Guide customization options not appearing Issues saving favorite channels Problems with Live TV Filters Questions about TELUS TV+ app compatibility FR versionHow to Extend Optik TV PVR Recording Time (Non-Android Boxes Only)
Learn how to extend your PVR recording time up to 3 hours to capture entire live events without missing overtime or extended programming. *Our Android boxes auto-extend sports events so there's no need to extend yourself. Setting Up Extended Recording Open TV Guide: Press GUIDE button on remote Find desired program Highlight with green cursor Start recording setup: Press INFO button Choose 'Record episode' Press OK Adjust end time: Move cursor to 'At scheduled end time - Change' Press OK Select desired extension length Press OK Confirm recording: Move cursor back to 'Record' Press OK New Optik Experience Features Automatic extensions for live sports: 60 minutes for most events 90 minutes for tennis matches Important Notes Maximum extension: 3 hours Ideal for live events and sports games Ensures capture of overtime or extended play Tips for Optimal Use Consider potential overtime for sports events Add extra time for pre/post-game coverage Check program guide for accurate start times When to Contact TELUS Contact TELUS support if you experience: Unable to access extension options Recording not saving extended time Questions about storage capacity Issues with automatic extensions FR versionTELUS Home Solutions Payment Options
Choose from multiple convenient methods to pay your TELUS Home Solutions bill. Follow these steps for your preferred payment method. Pre-Authorized Payment Setup Log in to My TELUS account Select your account (if you have multiple) Click "Set up pre-authorized payments" Complete the online form Choose your payment method: Chequing account Credit card Visa Debit MasterCard Debit Website Payment Process Access your account: Log in to My TELUS account Go to Overview or Billings tab Make your payment: Click "Make a payment" or "Pay Bill" Complete payment form Option to save credit card for future use My TELUS App Payment Download the free My TELUS app Navigate to Billing tab Choose payment option: Set up pre-authorized payments Make one-time payment Online Banking Payment Log in to your bank's platform Add TELUS Communications as payee Enter your TELUS account number Complete payment transaction Additional Payment Methods In-person banking (allow 5 business days for processing) Phone payment: Call 310-2255 Prepaid Device: Call #123 Clik2Pay via Interac eTransfer (where available) When to Contact TELUS Contact TELUS support if: Payment isn't reflected after 5 business days You have issues with pre-authorized payment setup You need to update payment information You have questions about billing options FR versionHow to Manage TELUS Home Wi-Fi and Optik TV Parental Controls
Control access to your home network and TV content using TELUS Connect app and Optik TV parental settings. Wi-Fi Management with TELUS Connect App Get started with the app: Download TELUS Connect from your device's app store Log in using your My TELUS credentials Access control features: View and change Wi-Fi password Monitor network usage Set up guest network access Enable parental controls Create Wi-Fi schedules Pause Wi-Fi instantly for specific devices Optik TV Parental Controls Set up basic controls: Create a parental PIN Configure content restrictions Manage content access: Block specific channels Set rating limits Filter content by type Monitor viewing activity Additional Security Features TELUS Wise provides comprehensive digital safety resources: Online safety guides Family protection tips Digital security best practices Visit TELUS Wise website for detailed information about online safety and security. When to Contact TELUS Contact TELUS support if you experience: Problems logging into TELUS Connect app Non-functioning parental controls Need for PIN reset Network restrictions not working properly Version FRUnderstanding The Optik TV Green Screen Saver
Learn about the green screen saver on your TELUS Optik TV box and how to manage it. What Triggers Green Screen Mode 4 hours of continuous play without remote interaction Powering down PVR/Set Top Box (STB) Box entering standby mode Purpose Indicates box is in standby mode Allows for background recording Maintains instant access to live TV Preserves essential functions How to Exit Green Screen Press power button on Optik remote OR Press OK button on Optik remote Alternative Solution Turn off TV (screen will not be visible) Customize Standby Timer To extend standby timer from 4 to 24 hours: Contact TELUS via Facebook or by sending a private message to the TELUS_Support handle Request standby time adjustment Wait for confirmation When to Contact TELUS Need to adjust standby timer Green screen appears too frequently Screen doesn't respond to remote Questions about power settings
